It 's a bit annoying to me that if you want the top warranty of 10 year / 100k miles you need to unfortunately buy a vehicle from an independently owned dealership new or CPO. I know this is almost every manufacturer but really wish Kia and other manufacturers would just sell direct to the customers like Tesla does. Tried to make a deal on a newer yet still used Kia CPO and was pretty much told to go pound sand after asking to take the garbage fees off that were already installed on the vehicle. This dealer does not negotiate prices, period. Even if you can find a better deal elsewhere, they don't care and don't want to make a deal with you as a customer. They are willing to lower the price on vehicles but only after weeks of non-movement. Was told by the sales rep, that unfortunately they cannot control the prices and they overprice vehicles to then keep lowering the price over time rather than just negotiating a deal on the spot. This is my second time trying to buy a vehicle from this dealer although the first time was worse as they kept calling me back to get me back in their sales room only to give me the run around on a vehicle we were interested in. I had given the sales rep my out the door price and they kept calling me saying they were willing to make a deal with me, then I got there and was told something different by the rep who kept having to talk to their sales manager. read more

Our experience with Josh Milton was beyond pleasant. He was patient, informative and no pressure. We have purchased many vehicles in our lives and this, by far, was the best experience. We would have zero hesitation in recommending Josh and Mark KIA for your purchasing needs. read more

Mark Kia - The Forte - Car Dealers Near Me - Scottsdale, Arizona

On 07/07/2025, I came to your dealership to buy a car and I applied for a loan to buy a car. They took a deposit payment from me before my loan was approved. Later, they told me that my loan was not approved. I asked for a deposit payment which I gave.Today is 07/11/2025 and I still haven't received my money. This is not ethical behavior. They are deceiving the customers. Please be informed. read more

Beware of Hidden Sales and Deceptive Practices at Mark Kia My experience at Mark Kia was extremely disappointing and frustrating. Initially, I was excited to purchase a new vehicle from them, but that excitement quickly turned into regret and anger once I discovered the day after that they had included products that I was not aware of. Firstly, they failed to disclose several fees associated with the purchase of the vehicle. Their initial sales pitch was that all new vehicles come with LoJack and window tinting included. That was a lie. Yes they come with those items but you will pay for them. They also threw in a completely unknown key fob insurance that they never discussed with me and one that I would have never bought. They did not present a print out of the sales documents. They had me sign the documents on an Ipad and had them emailed to me. I noticed all these deceptive sales the next day. When I confronted them about these unwanted sales, they had no explanation for that. After much negotiation and back and forth they agreed to cancel a couple of items, the Fob insurance and discounted the window tint but only on one condition, if I agreed to give them in their words "a stellar review". They even gave me a document showing what and how to answer when doing the review which I found insulting. Well, that wasn't going to happen and so they now refuse to pay me back for the items they agreed to cancel. I would strongly advise anyone considering purchasing a vehicle from Mark Kia to proceed with extreme caution. As for me I will never step in that dealership again. I go to another Kia dealer for all my services. read more

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It's a no for me. Lots of manipulation over Kia's and what's available. Bottom line... spend your money somewhere else. I realize this review isn't specific, that's intentional. I ordered a car, was manipulated to spend more money because they couldn't configure it the way I wanted it and then told it would take even longer to come in. When I asked to cancel the transaction, I was told no. I had to threaten to charge back my deposit in order to get my money back. Find another Dealer that does honest business. read more

Recently downgraded from a raptor to a Highlander here. It's been a horrible experience. Waited 30 minutes with my daughter for the salesman to find the car. Got the car back with the promise of tint and it being detailed. Neither were done but I was charged for them. Over 3 weeks and I'm still waiting for the check from the difference in vehicles. And I'm still waiting because they tried to short me $400. Tried contacting the GM Josh Spencer and no one that works there knows his schedule or number and he doesn't respond. This place is the epitome of a bad dealership. read more

Worst place to buy a car. Dishonest. They don't care about being truthful. I'm an out of state buyer and they lied about condition. Lied about things the car had. Lied about a lot, just to sell the car. I wouldn't buy anything from these people. The manager responded to my review saying he wanted to discuss, I emailed and called and he never got back. After spending 50k on a car, I'd think they would be a little more helpful. The thing that really got me: I was an out of state buyer and was looking for a specific vehicle. The vehicle was on their lot. The price was a little higher than what I thought it should be, but I was okay since it was a very specific vehicle. I asked that they take pictures of every dent scratch, etc. I received some pictures and videos. Enough to make me okay with purchasing it. I made the purchase, but prior, I asked point blank, was there two keys, is there anything missing, I don't want any surprises when it shows up. I am okay with it if I know up front. I was assured it would be detailed, etc. When I received the vehicle it had no floor mats, no owners manual, and a lot of crusty caked on dirt all over every cranny in the vehicle. The sales person was nice enough, and the finance guy was friendly, but I wish they were a little more up front with the condition, and the omitted items. I guess I expect a little more honesty from people, and a little more pride in their work. I would have been fine if someone would have set the expectations, especially given I was already going to purchase the vehicle. I also expected a little more when you are spending close to 50k on a used car. I also noticed there are parts missing When I ask point blank, and say I'm interested to buy it anyway, they charge a premium, and are not willing to negotiate. Knowing I was an out of state buyer, I feel taken advantage of. read more

Mark Kia - This is another part of why I'm disappointed. - Car Dealers Near Me - Scottsdale, Arizona

Don't ever call and leave messages, they'll never call you back. I needed information about a previous purchase. I guess they don't care unless your spending more money. I'll probably never purchase from them again. read more

We went to Mark Kia to buy a car, and, boy, did we get taken for a ride! Included in our purchase contract were items presented to us as coverages when in fact they were installed on the car - Nano Ceramic Tint, LOJAC KAHU Forever Start Battery Protection. As a result there was no way to cancel the "coverage". We feel the reality of what we purchased was obfuscated. We paid several thousand dollars more than we would have if we had understood what was being presented. Yes, that's on us but it is overly opportunistic of the dealership to muddy a process that is already stressful and overwhelming. read more

I wouldn't trust these guys. I spoke to Angel for 3 days confirming my TOUR of the shop, the morning of, she wouldn't confirm or contact me regarding the tour. When I finally arrived for the tour of the shop, I was sat In an office and questioned for 10 minutes about If I can change oil. Ridiculous and they just lost a Lube Tech with over 5k in tools ready for a bay. read more

My husband had been contacting this dealership all week and weekend long for a vehicle he was very interested in online and this dealership told us was still available but in the shop getting maintenance done but we would be first to see it when completed. We communicated with them several times each time being told that we could see it on Monday. Monday comes around and he gets a phone call that the Tahoe has been sold to someone else. Probably one of the most shady things I have ever experienced at a dealership. Horrible. I will be letting everyone know NOT to shop at Mark Kia. read more

My car could not be saved but I did have a great experience as far as customer service. Laura at the service desk and Robert and Luis were very kind to me and respectful and were able to provide me with professional compassionate care. I appreciated that. It was a difficult time for me but these folks made it better. read more

Went into discuss purchasing a car. The salesman was very over confident. When we sat down to negotiate he started writing his paperwork. I told him I didn't want to go through all that until I knew what is being offered for a trade. He looked like he was going to cry. He said" this is our procedure"He went off and talked to someone and then said "okay" so he started writing up something, again we didn't settle on a car, it was between two. He was quoting the more expensive, car, I have no idea why.... He also added on $2500 in add in's we weren't interested in. Then try to low ball us on our trade. I said "no". He came back and offered us almost $3k more for our trade. Then he took our car into their scanner and came back and showed that they were basically deducting almost 3k back off because of things wrong with the car. OMG, our car was absolutely pristine. The scanner called out defects like "major dents on both back doors" stating they would have to be replaced. There are no dents in the doors. This was the contouring of the actual doors! Everything that was called out was absolutely bogus, yet they basically were trying to deduct back off the 3K they added to the trade. I was extremely disgusted by all of this. So toward the end we couldn't come to an agreement. The salesman said "let me tell my manager where we are before I kick you out". I looked at him wide-eyed like what the heck did you just say?!! He was being shadowed and the new salesman just looked at me with a shocked look on his face. So the end of the story is, we marched over to Horne Kia and purchased a fully loaded top of the line Sorento from Bryan Dillard and his manager Daniel Rodelo. They both took excellent care of us. I highly recommend d you go over to Horne Kia and talk with Bryan and Daniel. They'll take good care of you. read more

5 stars only because Nick Bridge is the best! Explained everything, most importantly included me which was a big deal. Last dealership I visited only acknowledged the male. I wish these employees had more favorable work stations including privacy. I didn't like to be out in the open discussing my financials. Mark get these guys nicer work stations. They all have great customer service, but like I stated Nick is the BEST!!!! read more

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I would give zero stars. The worst car buying experience I've had. 7/30/2024: I entered a contract to lease a vehicle with Mark Kia of Scottsdale dealership, but my co-signer didn't receive the paperwork, and the document expired. after weeks of asking for a copy of my document. I was finally informed they didn't receive my co-signer document they had to be signed on the same day. 8/12/2024: I enter a new contract to lease a vehicle with Mark Kia. We both signed on the same day. 8/23/2024: I texted Derek, the finance manager advising him I contacted Kia finance, and they do not have an account for me. I was inquiring how I go about making a payment. Derek informed me something was wrong with my co-signer address. But come to find out that was incorrect. There was a "typo" in the service contract (Allegedly). According to Mark Kia dealership, Kia Finance rejected the documents because the service contract line item says "maintenance" but should say "JM&A Maintenance". I was sent a photo of what was sent to Kia Finance. Which say maintenance. However, that document was from the first time I signed the contract on 7/30/2024. I informed Derek and other staff members from Mark Kia dealership the document I signed on 8/12/2024 reflects "JM&A Maintenance" which was stated Kia finance wanted. Mark Kia refused to send over the document I signed on 8/12/2024 to Kia Finance. On 8/29/2024 - Mark Kia and staff members attempted to pressure me into signing a new contract. I was then threatened that if I do not sign the new contract, they will repo my vehicle and keep my first payment I made on 7/30/2024. 8/30/2024: I text Derek requesting to be email copy of the first contract I signed 7/30/2024, the second contract I signed on 8/12/2024 and a copy of the newest contract Mark Kia want me to signed. My request has not been fulfilled. Please note: on the document that allegedly has the typo the document states, "You do not have to purchase any optional products or service listed below to enter into this lease and they are not a factor in credit decision to lease vehicle to you" With that in mind, it is my belief that Mark Kia dealership is being deceptive and operating in bad faith to get me to enter a different contract. Kia finance should not be rejecting documents that have nothing to do with credit or leasing the vehicle. As Mark Kia dealership stated, Kia finance has not funded them due to the alleged typo in service contact, but on the document, it clear that optional products/services have no factor on credit decision. Along with the document not having a typo. read more

Run, don't walk from this dealership. The salesmen and management are writing egotistic arrogant checks their low IQ's can't cash. I'm a big car guy and have been buying/selling vehicles for 40 years now and while looking for a vehicle for my family, I called these guys and the shear amount of buffoonery, lies and horrible communication was astounding. And when I called them on it, they placed my name and number on a dealer call list for another vehicle that I wasn't looking for, just so that I'd get spammed with unwanted calls. They're punks. read more

Honest and factual review about my HORRIBLE experience with this dealership: Believing or not, this is exactly what happened: I made an appointment to test drive one of their used vehicles, around $82,000, one of the most expensive ones they had on the lot. I'm getting there around an hour after we made the appointment, the sales agent already forgot about me. He came outside after being told that I was there and kept calling me different names. After that he said that he didn't know where the car was parked. I found the car for him. After that, he said he doesn't have the keys and he didn't know where they were. Oh, that took a while. We finally got to the car, it was super dirty by the way and we went on a test drive. The guy was completely 100% silent all of the time. He was texting his friends and talking on the phone while I was doing the test drive. I was trying to make a conversation about the car. The guy was not conversational at all! We went back into the dealership, he put me on the desk to wait for somebody while they appraise my car. I waited and waited, and decided to leave. I can openly and honestly say that this was the worst car dealership experience in my life. Something that I wouldn't ever think that could happen. Even if they had given me an amazing deal, I wouldn't want to do business with these kind of people. They would not deserve a dollar from me. I don't know if the sales agent had a bad day, hated his job or this was his last day at work, but this should never happen. I'm so glad I left! Unprofessional, inexcusable, ridiculous... my words can't actually describe it. read more

We purchased our 2018 Kia soul ev here. We purchased a warranty. They sold us a power train warranty on an Electric Vehicle. Worthless.

Long story short, I purchased the wrong size truck from the dealership. I contacted them the next day to upgrade - and mysteriously, their 7 Day 500 Mile return policy was no where to be found. In addition, they low balled the trade in (that was supposed to be under the 7 day warranty). False and deceptive marketing. I've contacted a few people, wonder if they'll call me back? read more

Nothing but exceptional ' I know not everyone had the same experience at a car dealership. But I will give a shout out again to Cody at the service desk ! He always takes the time to make sure any and all issues are taken care of ! He goes above and beyond ! Also another shout out to max in sales .. he's the one that found me my telluride and I couldn't be happier with it ! We have another car we bring here now it's a 2012 Nissan Sentra .. I had such a horrible experience at the Nissan dealership and constantly felt I was being taken advantage of .. Cody understands that the Sentra isn't a new car and we need it to run safely and reliably ... Again he does a great job making sure all issues are taken care of if any and he's not out just to upcharge or find work that truly doesn't need to be done ! Management you need more guys like Cody and max on your team ! They are the reason I return back time and time again ! . Keep up the good work guys ! read more

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I have been searching for a Kia Seltos for a couple of weeks. I've had several disappointing visits to lots offering an "out the door" price online then tact on $3500-5000 additional once I went to their lot. With little patience for the car buying process I spoke to Frank about this vehicle. I asked OTD price and didn't want to drive an hour for surprise fees. He said he understood and would check with his manager Jacob. I got a call back that they could fit to my budget and gave me a price. I went to the bank to get a cashier's check for agreed amount. We got to the lot and greeted immediately. Frank had the car ready for test driving. Gave me some info. Went for the test drive and came back to review paperwork. It was a fairly quick process and wait to get to finance manager and sign all documents. I left there so happy with their service but most impressed with their flexibility to negotiate. I understand the industry has been hit by the pandemic and inventory shortages but a hike of $3500-5000 is just too much for a normal consumer like me to absorb. I am so thankful to both Frank & Jacob for their professionalism and working with me so I can get an affordable vehicle! read more

Mark Kia - Car Dealers Near Me - Scottsdale, Arizona

Saw two cars online I wanted to check out to be our backup vehicle. Go in and talk to a sales guy. They want me to sit down at a desk. Wait around for 15-20 minutes. Wife and baby were in the car, getting hot. They come in, baby goes to the "kids room" (it was dirty and disgusting, toys not cleaned in ages according to wife). Well, they don't have the cars they are advertising online. They have some random cars they want to show me that I'm not interested in. Classic bait and switch. Compare that to when we bought our primary car at Tesla - bought it online, custom order so I got exactly what I wanted, picked it up when it was shipped in, no hassle or mess. read more

Nate Jarvis in sales is a good friend and even though I didn't buy a car the day I went in he helped me learn how and when to make the correct decision financially. The fact that I didn't feel pushed to exceed my budget earned him a customer for life. read more

WARNING: DO NOT COME HERE! THEY WILL STEAL YOU INFORMATION AND SELL IT TO SCAMMERS. I went here because I was interested in an estimate for my car and curious about what they had in stock. When I arrived, they lied and said they didn't have the car I wanted, only the brand new cars. I was still interested in having an estimate done for my vehicle, but told them I wasnt selling today because I needed time to think. They took my car keys and had me drive them in one of the new cars to the corner so they could get redbull?? When we got back, I asked for my car keys back because I was not interested in anything they had and they refused to give them back. They told me they couldn't give them back because they were preparing to trade in my car without my consent. They brought their manager over to keep pushing me to buy a car. The manager jokingly said "We can't hold you hostage" then proceeded to hold me hostage for hours by not giving me my keys back. When I finally got my keys and got absolutely nothing I came for, I left. Incredibly rude, dismissive, and very unprofessional. Was nearly scammed, kept my belongings against my will, and 3 days later they had sold my information online for anyone and everyone to have. A whole year later, I still have scam calls and have had my personal information stolen/used. Under no circumstances should you come here, ever. read more

Biggest waste of time trying to deal with these sleazy salesmen. If you could even call them that. I made Bryson and Cameron very aware that I knew what kind of car I wanted, that I was only going to be in town for a short period of time and I do not have time for bs where they charge $800 for some wheel locks and then "discount" them $700. I just wanted the price of the car- cut and dry. Not only did both of them lie and tell me they would write me out a quote of the breakdown of the charges including fees, they went back on their word and told me I could only get a quote over the phone or in person (they don't want to put anything in writing). Called the finance manager twice, left voicemails trying to get to the bottom of this, he was there, the receptionist confirmed. No call back from him. Never even followed up with me to see what went wrong? I get that some people are stupid enough or are able to be worn down by their sales process but I would rather just buy the car at a competitor down the street than deal with dishonesty. SO FRUSTRATING AND UNNECESSARY. I'm going to buy the car, you're going to make a profit, why the games? There's multiple Kia dealerships in this area. Save the time and (complete and utter frustration) and go anywhere else instead. read more

Mark Kia service department tried to pull one of the most scandalous stunts I've ever witnessed from an auto shop. I brought my car in for maintenance and they told me I needed to replace my steering rack. The bill was a hefty $5,000 dollars. $4,500 for the part, and $500 for the labor. Kias website sells the rack for a mere $2,800 dollars. Their justification for the $1,700 markup was their "warranty on the labor". The labor for the work was also twice as expensive as what their own service manuals quote. I took my car out for a second opinion, and it turned out that I only needed to replace a $200 tie rod. Please proceed with caution when taking your car to this dealership, they will try to scam you. read more

Never received word that the car was ready. Called after almost three months and was told the car had already been picked up. After their research, the car was indeed still there. Picked it up, was filthy and after a few days the problem, and $800.00 later, the issue was still there. Went back and nothing could be found. It only got worse, informed the dealership by registered letter!, but never heard back. Another dealer repaired the issue, and $400.00 later the car is now running fine. Though we received a 'loaner", I would never return to this dealership. read more

If I could give 0 stars, I would. We just had our first baby and we're looking for a bigger car and was super excited to find something I would fall in love with. We called ahead to Mark Kia because we found a car we wanted to look at and they said they would have it in the front to see. We arrived and no one could figure out who spoke with my husband and finally we were able to speak with the receptionist who was helpful and found our person. We were then greeted and immediately passed off to someone else. He grabbed the car pulled it up and we went for a test drive. I knew more about this car than the employee. I ended up talking to my dad about the features that the employee would then repeat as if he knew. He has zero knowledge on the car he was trying to sell us. We finished our test drive and arrived back at the dealership. I was absolutely in love with the car and we just had to tall numbers so we could purchase it. We get to the office and he starts to talk to us about pricing and whatnot. There was tint and a tow already added on to the car (we were obviously not given a choice) and were told there would be a fee if we wanted to have the tint and tow. We tried to explain to the employee that it was already added so we didn't actually have a choice and he danced around it. On top of this we were brought a monthly price sheet that had no other information other than how much the car was total and how much our monthly payment would be. With putting a down payment of more than half the cars total price they stated we would still be paying almost 300 dollars/month. My dad questioned this and stated that it was about 15-20% interest and the employee once again without any knowledge on his own job got flustered and said he would speak to his manager. After about 2 hours throughout this entire process where we were ready to buy just wanted to discuss actual numbers and when the employee came back from speaking with his manager he stated the car was sold. A complete waste of our two hours we could have looked elsewhere. Do not shop at this dealership unless you're okay knowing more than their employees and can be clueless to the pricing and adhere to their ridiculous terms. Instead, I highly recommend Toyota Berge. read more

Service department is horrible. Went there yesterday morning for my appointment and they come out an hour later and say my tire won't be delivered till noon. My diesel filter price was quoted at $69.99. Told me that was a mistake and it required 2 filters but would cost over $600.00 just for parts. Total scammers. I didn't get my free tires as required with my sale agreement or my free oil change. Pathetic! read more

I'd stay as far away from here as you possibly can... my 7 month pregnant fiancé went in to purchase a 2023 Sportage. She put $20k down. They pressured and pushed her into a THIRTY THOUSAND DOLLAR MARKUP, effectively doubling the price of the car. We have tried 3 separate times to voluntarily surrender the vehicle, and now no one will even answer our calls or return our messages - presumably because they are making a small fortune off of her. We have gone in person each time, and have been treated like garbage in every instance. This has been a 5+ month endeavor Buying Manager Mike Gray has a condescending demeanor & lied directly to finance about our interactions, to which the Finance Manager Jose admitted was the case. I would not recommended working with Mike Gray GM David Clark hasn't returned our 5+ voicemails. He has pretended to not be in the office on a day that we, again, tried to surrender the vehicle onsite. I saw him with my own eyes. I would not recommend working with David Clark. Owner Mark Dubowy has not returned our outreach attempts either, and as such we have filed a formal complaint with the Chairman of Kia North America to get this matter resolved. My fiancé & I understand that it is a car dealership's job to sell vehicles and add-ons. It is critical to their bottom line. What is UNETHICAL in this scenario is that we have attempted numerous times to surrender this vehicle at a substantial personal loss , and now no one wants to respond. They took advantage of a pregnant woman with a large cashiers check & are now trying to squeeze it for everything that it's worth. Even if you've looked at every other dealership in the valley, I would recommend you consider purchasing a unicycle as your daily commuter before ever doing business with Mark Kia. This place is a literal circus read more

Openly Lying and selling BS warranty "military grade battery life saving spray" the exact thing you think of when you hear "scumbag dealership" the salesman will try and take advantage of you and use tricks to upsell you DO NOT BUY FROM THIS DEALERSHIP read more

Don't buy a USED car here. STAY AWAY! They don't check them at all for anything of fix prior problems they literally will sell you a broken car if they could just to make money. read more

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Do not go here, took my car for service with a stain on my cluster, but never did anything after sending me home. I called back 5 times and everytime was another excuse, seriously, do not waist your time at this dealership. read more

My husband and I bought a new car for our daughter. I have been dealing with Kaden over the last 2 months. He was so responsive, respectful to my time and made this the most enjoyable car buying experience. Kaden communicated with me in a no pressure in a professional manner. Kaden should be applauded for a job well done! read more

I wasn't going to write this review as I thought my experience was typical of someone with fledgling credit. However, after my experience with a separate dealership (Right Toyota), I am inclined to do otherwise. Mark Kia (or at least this representative) is not kind to customers like me and has attempted to bully and entrap me into buying a car. Quick background: I recently moved here from a different country. I've only been here over a year, so my credit history isn't vast, but I take good care of my credit scores. I am fully employed and renting with no delayed payments. My husband also had just returned to the US after being out of the country for a few years. But, much like me, he also tries to maintain a good credit score. Now, to my experience. My husband and I went to Mark Kia to try to buy a used car that was within our budget. We test-drove the car. We loved it. We decided we wanted to buy it. We spoke to a salesperson (I will keep this person anonymous), who asked for our information. However, upon running an inquiry and learning of my credit history, they "understandably" slapped us with sky-high monthly payments and asked for almost a 35% downpayment. He then proceeded to see if my husband's credit would help, but it didn't since he'd been out of the country for over four years and just recently returned. The representative's "kind" nature has now turned into polite condescension and judgment. He repeatedly called me a "credit ghost" and mentioned my husband's small line of credit. "Oh, you *only* have xxxx on your credit card." Defeated, we left the dealership. My husband was riddled with guilt for not being able to help me. I felt lost, rejected, and made to feel ashamed since I was just a "credit ghost" daring to purchase a car. That wasn't the worst part. I received a message from the same rep on Monday regarding their offer. I told the rep we were looking for more options and didn't need to discuss anything if nothing had changed. The rep said, "Not yet". So, I started to feel hopeful, thinking things had changed. When the rep called me, this person repeatedly called me a "credit ghost," I was also told that no matter where I go, I will receive the same deal. Given my lack of history, no one would be willing to extend any line of credit or sell me a decent car. Imagine how that feels on a Monday morning at work. This person is trying to entrap me into buying a used car by repeatedly pushing me down and saying I have no other recourse! This rep essentially told me I shouldn't shop around and get more hits on my score and that it was in my best interest to purchase from them. Mind you, this person was not willing to work with us. This person only wanted us to accept the "offer" he was giving. No negotiations, nothing. The condescension, audacity, and insensitivity of this person to a recent immigrant with no derogatory record is astounding. Never again will I nor anyone I have told this story to try and purchase a vehicle from Mark Kia. Used or brand new. By the way, a mere four (4) days after this disheartening experience, my husband and I were able to qualify for a brand new car at Right Toyota worth more than the used car we were so unceremoniously dismissed for. read more

I would say I have been lied to by both sales, service and the warranty company. While they argue who will pay for repairs, I have been out of my work vehicle for months. This is a 2 day repair, we are on week 10, yes I'm over 70 days without my vehicle over a 2 day repair that I have verified parts are available for. This should be 4-5 day tops, were over 10 weeks!!! I have been fed lies, deception and the warranty company has verified this WARRANTY WAS SOLD FRAUDULENTLY, as my used vehicle was not covered by the several thousand $$$$ warranty I purchased. To make things worse, if you are reading this far... The warranty was sold as a National Warranty good for the United States. (Assuming the 48 lower at least) My claim was declined in the same city I bought the truck in, then a month later approved by the selling dealer. The service advisor, who is unprofessional and rude a best, Cori. Said my claim was declined because I did not bring my vehicle to the selling dealer. So what that says to me is that the racketeering ring requires you to bring your vehicle to them or your repairs will not be covered!! Are you kidding me, I would never buy from these SCAM artists at MARK KIA or MARK Mitsubishi ever!! #SCANDAL #markmitsubishi #markkia #kia #mitsubishi read more

Attempted to contact them for the total price of a vehicle post fees and taxes. After getting ran around in a circle for 30 minutes with now answer I asked again. I was then told that they don't have the time to answer me on a price and I'll just have to go down there to find out. Seems quite rude and unnecessary. read more

Mark Kia - Car Dealers Near Me - Scottsdale, Arizona

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ZERO STARS. OMG. I have done over 25 purchases, leases, dealer trades & more in my lifetime and this is this worst ever. I thought I'd treat myself to a new car for my birthday!!! Jan 6, but I started trying on the 3rd cuz I know THE KNOW.......of it all. So deal is done on 6th but wait, your choice comes new off the truck on January 22. Wow how exciting, I'll take that. They graciously give me a loaner that was beyond disgusting so I call and get a much better swap the next day. All in all I had 4 different loaners because they kept selling (online) the one I was in. No problem. EVERY time I accommodated them to swap vehicles since I'm basically home bound with chemo treatments and by CHOICE. Times a ticking and no car till Feb 11! Just blame Covid they say. I'm ok with that. Not with their other BS. Car is not even ready when I get there at a certain time predetermined AND I was 2 hours late (they got it the day before but I was too sick to go.). I just got my plates in the mail and they expire January, which cheats me if I didn't get my car till February 11. Also I'm STILL getting calls from my VW FINANCE vehicle I traded wanting my payments because MARK KIA finance hasn't done their job on my payoff. But they took a hefty down payment and tried to cash a check on me back on February 1st that was to be held until the vehicle was received. I put down $2,500 cash on Jan 6 and said heres a check for $1000 TO HOLD when I get MY CAR. They agreed. So I've already had to show up there and tell them HELLO!!! DO YOUR JOB!!!! Now they won't answer their phone for me. HELLO. DO YOUR JOB. read more

Mark Kia - Really???? Wow - Car Dealers Near Me - Scottsdale, Arizona

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Demarko was hands down the best sells man/ guy I could've talked to!!! Knew all the answers to my questions and made sure I left with a smile on my face! Thank mark Kia for hiring a guy like that! To make me and my family's day easier read more

So I want to give a HUGE shout out to Jett, Max, Josh and even Shawn! So my wife loves buying cars, but hates the experience. We have taken to doing a lot of the leg work online and over the phone. Most dealerships won't help you if you are not there. The other dealership we tried to talk to proved this point. From the beginning, Jett did everything he could to make us comfortable. He found a K5 wiht panaramic roof and premium package, a real unicorn, and gave us all teh numbers he could. He sent us the application to complete and gave us a fair trad value based on pictures. Obviously at this point we needed to come in and when we did, we had a deal within an hour. Max went out of his way to help make the numebrs comfortable for my wife. Joshua in Finance actually saved her even more mon ey with addign protection. Nice rate, bud!! Overall, we bought and will buy again. Great group. Aslo a beautiful location. read more