This was bad, just bad. We should have turned around when the woman at the desk taking names made us wait for her personal phone conversation to end, but hey, we all have to squeeze things in, didn't initially take that as an indication of how the night would go.
I wrote a review about this place a while back, applauding the changes and moving forward. I was wrong because it was true; but what's also true is that one bad experience can kill a place.
I don't know if it was worse that they openly admitted to skipping over our party in the whole game of seating or that they tried using the excuse that all those other people were regulars....really? All of them? (We actually come and eat in the winter too - imagine that!)
We like to say that we've been coming to the Marshside since before we were born, because it's true. Things change though, people try to change what was wonderful about a place and suddenly it's an overpriced tourist attraction. It's heartbreaking though, Mary Lou would be horrified that her beautiful restaurant has become staffed like this.
The whole story will bore you, and yes, we always believe in letting a place fix the problem and moving on, but looking around last night, we weren't the only ones being treated poorly. And giving us free apps, while dinner still takes an hour to get to the table, it's less appealing when you don't pay attention and realize there's a gluten free menu at the table and none of the apps you chose for the table are edible for that person, nor healthy choices.
We didn't want free stuff, we wanted the nice meal we still paid for even though it was meh. Oh, and yes, we do know who the current owner and managers are so when they're checking in on tables and chatting with customers, we notice that too, and leave wondering just what did we do to get treated so poorly. They couldn't be more hands off while trying to pretend they cared about how horrible our evening was.
Sad.
Waste of money.
Waste of time.
Regardless of who you are, eating out socially is generally a choice you make in spending your hard earned disposable income. I just like to go places where they don't take that for granted.
And one last thing, our mother was treating is with this dinner and she was embarrassed that it was supposed to be a lovely dinner of appreciation. You don't do that to the person who 35 years ago was bringing all six of us kids for dinner because it was such a good, wholesome place. Now some of us bring our kids and last night had the duty of explaining what bad service means.
It's always sad to see an institution die...on the bright side, send stupid tourists there and we can all go where we're appreciated. read more