Omar was very patient with me as I had several questions before I could make a decision on the type…read moreof hitch to go with. Then, when it came time for installation, he was again, friendly, knowledgeable, and got the work done when he said he would. Then, he took the time to answer more questions and explain the completed work.

This is my second interaction with Eckharts of Thousand Oaks and my opinion and esteem for this…read morecompany only grows. The young woman, Nicole, is a national treasure. I brought my car and a U-Haul trailer in and she figured out exactly where the issue was. She charged me nothing and sent me on my way back to U-Haul with all the info. This is exactly why I will be a customer of Eckharts for the rest of my life! Thanks Nicole and thanks Eckharts!

Recently I was offered to experience the new Rusnak Volvo dealership in Thousand Oaks. The new…read moredealership offers beautiful modern amenities to service customers with car purchases and service vehicles. The dealership is tucked away in the dealership area behind Audi and next to the highway. From my experience a this dealership, I did not feel pressured. Also, fellow customers who were in attendance at the Volvo event said that they have been long term volvo owners and have been working with this dealership for awhile. This must mean something. With that said, if you are interested in service and/or looking to buy a car in a low key environment then this might be your place. Thanks for the great experience at your grand opening.

Driving an XC90 and they messed up my car and service told me to wait 1+ weeks for a loaner car - I…read morebelieve I have their highest end car. I said can you rent me a minivan and she said no a small car. I have a 3 row suv and have to bring it in bc of their fault and they want to rent me a Corolla? I bought a car from SM Volvo and Calabasas. This is my first Volvo from this Westlake location and service dept is awful absolutely do not care girl was eating chips on the phone with me... I will not buy another car from this dealer. Go elsewhere!! Update: Three weeks later and still nothing from the dealer. I called and spoke to the service manager Dennis Kramer who was not only unapologetic but extremely rude, condescending and unprofessional during our conversation, even though I mentioned I was being polite multiple times and would appreciate the same. They returned an unsafe car to me and didn't care about my safety in the least bit. When you prioritize a service dept being a revenue driving dept and dismiss the element of service, you lose. I will never give my business to Rusnak again including servicing this car before getting something new.

I purchased my 2023 CX-9 from the Valencia Mazda, and it has been an awful experience. So when I…read morestarted having issues with my brakes, I decided to bring it to the TO location. Kyler was AWESOME. I got new rotors and pads at a reasonable price and the work was completed very quickly. Definitely would recommend the service department.

Matt was great and helped me lease the car I wanted when other dealerships would not get it driven…read morein. I appreciated the finance guy as well. Very good experience all around. Would recommend!

The good stuff in stock for a good price worth the drive for me. Have to reach the minimum length…read moreto post this so staffed with Good vibes.

Very good for parts,, friendly people..lots of information on almost all cars and van,etcread more

I had a great experience with the service department. Mr. Jorge Canul was extremely friendly,…read moreknowledgeable, and professional. He took the time to explain the 10K service for my Audi in detail and made sure I understood what was being done and why. From the moment I drove in, everyone was incredibly friendly and helpful. The gentleman outside at the service pull-up area was welcoming and pointed me in the right direction, and all of the service advisers were courteous and made the process easy. It's refreshing to receive this level of customer service. Jorge and the entire service team made me feel like my car was in good hands. I definitely recommend their service department!

I would strongly caution women, especially women shopping or leasing on their own, to think twice…read morebefore doing business with this dealership. After being a loyal Audi customer for 10 years, this experience has left me feeling taken advantage of, dismissed, and completely exhausted. I turned in my previous Audi on April 12 after a three-year lease with only about 16,000 miles on it. Despite that very low mileage, I later received a termination invoice for close to $2,000, including more than $1,200 for two tires, which Audi said were below the 1/8-inch tread requirement, a partial remaining lease payment, and a damage charge that included a ding/dent I am certain was not there when I surrendered the vehicle. The inspection used to support those charges was not performed until May 13 -- 31 days after I turned the car in. During those 31 days, the vehicle was no longer in my possession or under my control. There was no inspection documenting its exact condition or tire tread when I surrendered it. Audi Financial Services repeatedly focused on the fact that I could have had a pre-inspection before returning the vehicle, making it feel as though I had done something wrong. However, the pre-inspection was optional, not mandatory. No one at the dealership explained that Audi offered a complimentary pre-inspection before lease-end. After 10 years of leasing Audis and never owing a single dollar at lease-end, this was all new to me. If a pre-inspection was so important, why was that never clearly communicated? I also returned my old Audi approximately 10 days before the final payment was due. When I entered into my new lease, I was verbally told that if there were any remaining payments due on my previous lease, they would be taken care of. I am now being billed a partial payment anyway. Meanwhile, my current Q5 Sportback has had repeated malfunction, software, service and engine warning-light issues since I got it. The day I dropped my current Q5 off for service, my longtime salesperson was out on medical leave, so I spoke with a sales manager named Joe about the unexpected charges from my previous lease. The conversation felt extremely low-effort, and there was no meaningful follow-up. In addition to the loaner car they gave me on "E" lol. Two days later, I returned to pick up my Q5 after service. The sales manager I had originally been told to speak with was finally there, so I approached him about the lease-return situation. While I was sitting in his office with the door open, Joe came up behind the glass, behind me, and began signaling something to him rather than simply coming over and saying whatever he needed to say. Since I had already spoken directly with Joe about this exact issue two days earlier, I found the behavior incredibly unprofessional and it made me question how transparently I was being dealt with. I genuinely believe that if I had walked into that dealership with a man beside me, I would not have been treated the same way. That is my personal impression based on these interactions and one of the main reasons I am warning other women to be careful. Service on my current Q5 has been another frustrating experience. I have made multiple attempts to have the vehicle repaired and contacted Audi dealerships closer to my home. I have been told they will not reserve loaner vehicles ahead of time, even when service requires leaving the vehicle for at least one to two days, and I have been told to go back to the dealership where I leased the car. So Audi leases you a vehicle that develops repeated malfunction issues, expects you to leave it for days for repair, but cannot guarantee transportation while their own vehicle is being serviced. How is that luxury customer service? The service and engine warning lights on my Q5 are already coming back on again. I tried contacting my service advisor and received no response or return call. This has become the pattern: no follow-up, no ownership, and everyone tells you somebody else is responsible. Audi Financial Services tells me to deal with the dealership. The dealership tells me to deal with Audi Financial Services. The customer is left in the middle chasing both sides for answers. At this point, Audi is definitely not luxury in my opinion. You can get better communication and treatment at Kia. A luxury badge means very little when the customer service behind it is this poor. After 10 years with Audi, I will never lease or purchase another Audi again. Customer service is dead. Another one bites the dust for Audi. Women especially: get absolutely everything in writing before signing or returning anything -- lease-return promises, remaining payments, inspection arrangements, vehicle condition, protection products, and anything a salesperson tells you they will "take care of." Take photos/video at turn-in and document every conversation. Based on my experience, I cannot recommend this dealership or Audi as a brand.

Huge shout out to Gabe, Nancy, Leo, and anyone else behind the desk when we bought today 7/9/26!!…read more Car buying is never easy...and for us who live on a farm and don't necessarily look "nice car worthy" it's even harder. The people here at BMW treated us with nothing but respect from the very beginning. Other dealerships lost good customers because they ignored us or snubbed us as "less than". All we were looking for was a dealership to treat us with respect and we would make it happen. The men and women here at Rusnak made that happen. Gabe met us at the door with a huge smile and a welcoming presence. We knew exactly what we were looking for and he let us test drive a pre owned m4 competition. The moment we drove it we knew that is what we wanted. We looked at the new inventory and found the exact build we were looking for and it just so happened to be on the lot upstairs. We are now the proud owners of a 2027 BMW M4 Comp Xdrive. Thank you Gabe for the amazing sales experience. Thank you Nancy for the incredible finance experience. And thank you Leo for the great trade in value for our vehicle! We will definitely be coming back here for our next M BMW

This review is about the Rusnak BMW Service Dept…read more When I brought my car in for my oil change appointment at 11:00. I had planned to wait for what should be a 30 minute service, but was informed that because they were backed up and it was so close to lunch, my car wouldn't be ready until at least 2:00. It ended up being closer to 3:00. At least Rusnak paid my Uber transportation home and back. The Service Advisor tried to sell me on two additional services because "they were almost due". Rear brake pads replacement ($327) and Brake fluid flush ($325). I declined both and later verified using my car's computer system that these services were not due for 8,000 miles and 4 months respectively. 8,000 miles is more than I drive IN A YEAR. Rusnak's service department is not what I would call reputable. By offering me a discounted ($120) oil change, they attempted to add on additional services that were not even close to being due. While I've never had a complaint with the actual work done by their service department, beware that they might try to sell you on additional services not needed.

This dealer is located in a prime location auto mall surrounded by several other dealers. I began…read moremy car shopping journey with Dodge and others. After long hours of shopping the auto mall, I stopped by Chevy and was greeted by Mike the salesman. From the get-go the process felt organic and friendly. Mike was very knowledgeable and demonstrated high automobile business acumen. The negotiation was seemingly fair, they showed determination in getting me the most discounts. The manager Brett was reasonable with negotiations. Mike from finance was very thorough and detailed as he walked me through the contract reviews. I visited the service department to take care of a couple of scratches. The service was overall excellent, quick and thorough. Both the service manager and administration were great to work with. Overall it's evident the culture is aligned across all business functions. Friendly, reasonable and attentive location. I highly recommend Swickard Chevrolet in Thousand Oaks

My 2018 Chevrolet Colorado arrived at Swickard Thousand Oaks under its own power, driven on the…read morehighway at 70-80 mph. It left unable to exceed 25 mph. That change happened while the vehicle was in their care. I brought the truck in with a check engine light. They diagnosed a turbo hose issue. I paid $1,400 for the repair. After the repair and being told it was ready for pick up, I was informed the turbo had failed, quoting approximatly $5,500 to replace it. A competing authorized Chevrolet dealer quoted approximately $3,000 for the same repair. An independent mechanic quoted roughly $3,200. Swickard's quote was approximately 70% above market -- presented while my vehicle was disabled in their possession and I had limited options. The question I've never received a satisfactory answer to: if the turbo was failing badly enough to trigger limp mode after the repair, why did the truck operate at highway speeds before the repair without triggering limp mode? I ultimately had no choice but to sell the truck and purchase a new vehicle. Swickard later offered a 10% discount to the agent from BAR on the $5,500 quote -- knowingly that I had already sold the truck. I have a BAR complaint (Case #CP2026-9612), a BBB case, and a California AG complaint on file regarding these practices. I'm sharing this so other consumers can make informed decisions before bringing their vehicles here.

Andrea was amazing to work with! She truly jumped through hoops to make sure my husband got the…read moreexact Yukon Denali Ultimate he wanted. She was genuine, responsive, and made the whole experience so easy.

If I could give this dealership zero stars, I would!!!!…read more If you are considering buying a car from Alexander GMC of Simi Valley, save yourself the absolute nightmare and look elsewhere! We purchased a used vehicle from them, and within five days, it suffered a severe engine misfire while driving on the freeway, scary! Upon closer inspection, we discovered a major, pre-existing safety defect: A heavily chewed-through main wiring harnesses hidden underneath the engine cover. After a more thorough inspection, we found several areas under the engine cover that had also been chewed. It was completely obvious that rodent damage was present long before the car ever stepped foot on our property. The amount of dirt and dust was pretty concerning as well. (yes its a 20 year old car but what we found under the engine cover was very concerning) We immediately called and spoke with Juan Martinez and told him what we had found. He then tried to gaslight us telling us the damage was not there when they sold us the vehicle and asked where we were parking it. Insinuating that it was our fault and that the vehicle had been inspected and that wiring damage was not there. That they would have never sold us a car in this condition and it passed their used car re sale inspection. (impossible) He then began to call us "liars" and did not want to hear anything we had to say, over talking our every sentence. He told us we would need to have the vehicle towed to them so they could "inspect" it. The dealership did offer us a free generous 1 month 1,000K mile warranty (used car warranty) so we immediately pushed back. We explained the vehicle was not drivable and they would need to pick it up by tow. Juan refused and said that if we didn't tow the vehicle to them, (at 100% our cost) they would consider we were keeping the car. We live 80 miles from said dealership and advised we were not keeping it and they would need to make this right. We were not getting anywhere with Juan so we decided to send a formal demand letter via email along with undeniable photographic evidence, which BTW we never received a written response. It was addressed to owner Katie Alexander along with the Juan and Victor. The email must have gotten someone's attention because we received a phone call from Juan just 5 minutes after sending it. Victor had a big change of attitude (was actually nice this call) and agreed to take the car back and unwind us from the deal. Great!! You would think it ended there but it didn't. After agreeing to take the vehicle back the gaslighting started up again and we were called "liars" several more times. They got increasingly rude, kept calling us liars by claiming that a shredded wiring harness was somehow "normal wear and tear because the car is 20 years old" and that it all magically happened in the five days we owned it. We stayed professional and very calm because at this point, we just wanted out of this deal ASAP. I'd also like to add that they did not tow the vehicle back to the dealership, instead they had two young employees pick up the car to drive it back 80 miles to the dealership after we repeatedly told them it was unsafe to drive. We even showed the employees what was under the hood explaining the vehicle was extremely unsafe to drive, but the poor kid left in it. Now they have put their employee in the unsafe vehicle, shameful. They refused to admit responsibility for the junk they sold us. Lied from the start, completely unprofessional characters. Everything about this situation is unbelievable. But photos never lie!!! (see below) Dealerships like this rely on intimidation and deflection, hoping customers will just roll over. We are handling this through official channels with the California DMV Investigations Division and the Bureau of Automotive Repair, but future buyers deserve to know how they treat people the second a problem arises. DO NOT BUY FROM THE ALEXANDER group!!!! Do yourself a favor and take your business to a dealership with actual integrity. They are out there. This was the WORST car buying experience I have ever gone thru and that says a lot. Stay far away from Alexander GMC of Simi Valley. PICTURES NEVER LIE!!!!