This place definitely has some kind of scam going on with the HOA company. 3.50 hours to disconnect a water line for the fridge and charge 476.00$. And the shame is its the second time within a yr for the same problem. They may be okay to deal with directly, I don't know because we did not have that type of experience but when an HOA is involved it seems like they love to milk money out of people they call customers. read more

Decent install, lousy service. Installed a hot water heater several years ago which went well; however, the heater stopped working after about 8 years. Fine, thermocouples fail. They replaced the entire pilot assembly which took two service trips and $300+. Then two weeks later, the pilot is out again and will not restart. They came out again and the pilot lit for their tech, who then said everything is fine, voided the repair warranty and went away. One week after that, the pilot is out again. I'm not using Master Plumbing anymore. read more

After a poor experience with Rotorooter who came to unclog our drain on June 30,2022 we called Master Plumbing. George diagnosed our problem and after some adjustments-corrected the problem. MP customer service/relations was wonderful compared to RR. read more

DO NOT USE THIS COMPANY. COULD GET YOU SUED BY LANDLORD. THEY DID ME. I was renting a condo and the malfunctioning toilet flooded. The HOA called out Master Plumbing. Ken came out to fix it. He was grumpy and when I was asking him questions about the toilet (since I hadn't been home for 4 days) he snapped and said, "I did my job and I'm leaving." The long story short, is that he missed the real problem with the toilet, that the flapper in the toilet wasn't functioning properly. After spending countless hours talking with other plumbers I've confirmed this was the issue. I tried to call and email Master Plumbing and the Owner and General Manager, Bart Adams, (the only person able to assist me) who refused to return any of my calls. I simply asked for a five minute conversation. Instead, I'm being taken to small claims court now by my landlord claiming I'm to blame for the toilet. It would have taken 2 minutes of Mr. Adams time. Horrible customer service has put me in a serious bind. Do not use them! read more

We had to turn the house water off to remedy a loose valve behind the washer. With the goal of getting the water back on, we called Master Plumbing in the early evening (emergency call). Ken came to our rescue, diagnosed the problem, and was able to fix the valve so that the house water could be turned back on. We called our regular plumber, but Ken responded before they did. I recommend them. read more

Early this morning, as I ran the garbage disposal in kitchen, the drain started backing up in both sinks. Just at the sight of it, I had to fight the urge to vomit. The concoction now lingering in my sink was brown and smelled like a combination of death and rotten food. Not pretty. So, after I got over the shock, I called the property management company and they sent over Master Plumbing. The plumber was at my apartment within 2 hours, he was efficient and helpful. When done with the sink, I had him quickly look at the bathroom sinks and shower and got some quick tips about how to make everything work just a little better. Why 4 stars and not 5, you ask? Well, although they did good work the bill is not coming to me... so I can't advise if they are a good value, but I can vouch for their quality: I can now be in my kitchen without retching. That's quite an accomplishment - thanks, Master Plumbing! read more

Horrible service. My HOA hires this company to repair cold water lines to the complex. My place was flooding so of course I had questions. When I asked a question I corrected by a supervisor that he doesn't answer my questions only those that come from the HOA. Then once they started working on my unit they had to fix errors 3 times. The plumber then had the nerve to ask for good yelp review. What a joke your insulting customer not doing a job correctly 2x then you ask for a good review? Over my dead body read more

Within 5 minutes of the arrival of Jorge/George, I felt like Jules did after The Wolf had arrived. Capable, focused, thorough and professional. An excellent diagnostician and friendly service. read more

Called in and spoke to a plumber the other day... with the full intention of scheduling a time to come out and take a look at a problem. The very nice plumber walked me through the problem, explained to me the different options, and came up with a plan of action, that didn't immediately require their services. So... not a paying customer at this time, but when the time comes, I'll be more than happy to give them some business. read more

Isaac and his boss were great - very professional and polite. Scheduling was easy. I got a call that they were en-route, and they arrived shortly after that, with COVID-safe masks. Then they got straight to work to figure out the issue, and came inside my home with their face-coverings on, booties and were respectful of distancing. Quick and fantastic work, and things are back in order and working condition! Great job! Thank you! read more

Called Master Plumbing at 8am and had Jorge at my door at 1:15pm ready to solve my problem. My 3 toilets were backing up regularly with every go and I was stuck plunging to solve the problem. After checking the flush and listening to my story Jorge knew the only way to diagnosis the problem was to camera the line. I agreed. He called for the camera and it was delivered to my home from another location and sure enough Jorge's diagnosis of blistered pipes was confirmed. If it was in one set of pipes there's good odds it's in the other pipes. Jorge put my toilet back neater than when he took it apart, he cleaned up behind him and told me an estimate would be co.ing from the office. I was very impressed with Jorge and his work and wouldn't hesitate asking for him again. Finding someone who takes pride in there work is so hard to find these days, it's a pleasure to find someone who is old school. read more

Master Plumbing came highly recommended from the property management staff at my office, who use them exclusively for plumbing issues. so when i had plumbing problems at my apartment i obviously called Master. won't go into specifics about the issue...but i can tell you it had to do with my toilet. and was *not* pretty. and it was getting worse every minute. Master had a tech out in less than an hour and called to update me several times and let me know what was going on in the process. the tech that came out, "M", was courteous, helpful and professional. he went above and beyond the call of duty...he snaked the line, explained to me what happened (turned out the apartment owners bought literally the cheapest toilet possible), and then proceeded to clean up the area, bleach the floors, wipe down everything, throw away all of the trash and left everything cleaner than it was before the overflow. imo definitely worth the cost. note: i have worked with them a few times before on jobs for work and have had nothing but positive experiences with the owner "B" and the office staff...courteous, responsive, knowledgeable and professional. its a dirty job, but somebody has to do it--and master does it very very well. thanks guys. read more

Called Master Plumbing at 10am, and they were here by 1pm. A very professional woman (Marie) answered my call and scheduled my 4 hour time slot of when the plumber would come. She also called me to alert me when he was on his way. Jim was very professional and friendly. He worked quickly and explained what he was doing along the way. He also helped me with another minor problem that I hadn't called about originally...took him an extra 5 minutes. Master Plumbing charged $88/hour and in increments of 15 minutes if an hour is exceeded. They were friendly and incredibly professional, and I would definitely use them again. read more

Every 6 months we have to get the tree roots trimmed in our front yard, or we have a back up problem. It's an inconvenience, but know that we know what to do before it's an emergency, it's not nearly as terrible. We've had this company out a few times to do it, and are satisfied with the customer service, and the work they do. They give you a window of time they'll be out, and are supposed to call when they're on their way, but the last time i ended up calling their office to get an ETA. They get the job done pretty quickly and are pleasant to deal with. I'll be scheduling them to come out in another 6 months... read more

My wife will be the first person to tell you I'm not very handy around the house. Hey, I'm a business coach! Maybe I should coach a plumber and ask them to teach me a thing or two while I help them grow their business. Anyway, back to reality. One of the vanity sinks in my home was draining very slowly these past few weeks and we needed to take care of it. I called my new friends at Master Plumbing to help. They'd already sent Mark out last October to take care of the same problem, which he did with a smile and a great attitude. Let's put it this way, I was happy to pay him when he was done. So, when I called the other day I asked for Mark. He wasn't available. Hmm, should I risk it with another guy? Could he possibly be as friendly as Mark? I looked at my sink, looked back at the phone and said, "Sure, I'll take another person." Bill came over during the appointed time and was every bit as friendly as Mark. He put the baggies over his shoes without a second thought. Other tradesman have walked right in with their shoes on my light carpets and made me wince. Kudos to Bill for this thoughtful gesture. He assessed the problem and went right to work. Within 20 minutes he was done. Yes, maybe I can learn how to do this for myself next time, but you know what? Master Plumbing is so good I might just leave it to them anyway. Nothing will go wrong this way. My Growth Coach tip for business improvement: Master Plumbing, you do business with integrity. I visited your website and read your pricing explanation: http://www.masterplumbing.net/pricing.html and I am impressed. What's equally important to fair in my mind is friendly. Fair and friendly is a great combination! You should leverage that more. You may even want to feature pictures and bios of your people on our site. They're the stars of your business. Next, I'd recommend that you say you serve South San Francisco since that's where my plumber was prior to my job. Don't leave out a city if you serve it. Lastly, create an incentive program for happy customers like me to refer you to others. Say if I refer you to a neighbor I can get an extra 15 minutes of labor with one hour paid at no charge. Makes me want to refer and use you again. read more

Very professional and clean. This company is the best. They make the industry look good. Our sewer line was clogged by TP collecting on tree roots. We had this problem a few years ago and we paid much more for the cleaning/clearing service. The plumber that came to our home, Chuck is professional and very nice. He was knowledgeable and efficient, and he made sure that the problem was solved before he left. I wish more service people were like him. read more

Master Plumbing was upfront about being backed up in scheduling, but eventually managed to squeeze me in for next-day service. Caesar and Jorge, who were sent out, worked professionally and efficiently while finished the job within the minimum 1-hour labor charge. Mention the online discount from their website! However, parts prices seemed inflated, but I suppose that is somewhat expected. The shutoff valve to my wash machine was leaking, and I called Master Plumbing on Thursday night for a possible next day appointment. The operator said they were all booked up until late the following week, but would have someone call me the next morning to follow up. Friday morning, they said they could get me in on Tuesday (Monday was Labor Day). Hours later, they call me that they could fit me in that day due to a recent cancelation. Caesar and Jorge replaced the hot and cold valves--only one was leaking but they recommended to replace both as they were 15 years old and I was paying for their visit already anyways. They also recommended changing the hoses, which I agreed given their age, though the markup price on them seemed quite high compared to what I was charged for the valves. Saved me a trip to the hardware store, if nothing else. read more

Only reason I wouldn't give 5 stars is the dispatcher kind of strung us along - however, we still got service within 24 hours and George was very professional and fixed our clogged main line. read more

I've used them twice now for drain cleanouts (main and kitchen branch) in a rental unit, and they always do a great job. On time, clean, fast (taking into account known problems with the plumbing), and the price was right. Seriously- they were ~1/6 the price of what one of the local, family-run plumbing/electrical places wanted to charge. I just about choked on the other quote! Thanks, guys! read more

Top notch service and commitment by Sergio and Pablo, answered all my questions and concerns. Felt in good hands. A++++++

Our technician was Ken#25 and he came through, assessed the setup of the house and immediately knew what to do and fixed the issue - even when he had to hop on the roof while it rained. Once he finished putting his tools back in the van, he explained the issue and made recommendations to help avoid it in the future. He even wrote notes so it could be brought back to the property management company. Awesome technician and we're very grateful for his quick work. As for the initial call itself, we had phoned Master Plumbing at around 5pm and a technician was setup to arrive within 3 hours. Got a confirmation call that the technician was on his way and should be at the house in an hour. Couldn't be more satisfied with the service and to Master Plumbing a big thank you for saving our weekend. read more

I am the fix-it person in my home and am proud of my ability to make it, or fix it...that is, until I blew it. Enter Ken D. And Chuck, from Master Plumbing who saved the day and taught me a few life lessons about plumbing repair: #1. Know when you are in over your head. # 2. You Tube does not explain everything. #1 & 3. Leave the plumbing to the professionals. They fixed my plumbing gaf and I am thankful! read more

We had a plumbing issue on the second floor of one of our buildings. Twice a week, the toilets on the second floor of one of our buildings would get backed up. George came out and snaked his camera through the drain pipe. He found a set of keys inside the pipes. With unique ingenuity, George fished out those keys. He cleared thdrain pipe without having to tear up the walls. Thanks for your help George. read more

Had a issue with my bathtub not draining correctly. We called and they were here within a hour. Jake helped us out and gave us some advise for future problems. He was in and out within ten minutes. Really recommended using Master plumbing services!!! read more

Thanks to Jach H's recommendation, I called Master Plumbing when my guest bathroom's toilet needed to be fixed. Just like all the reviews here, making the appointment was easy and they call when they were on their way over. Everything was taken care of and fixed in less than 15 mins! They are definitely good at what they do! Yes they have a minimum fee of 1 hour at $88, which is a little high for my 12 mins work, but it's ok since the job got done and they had to drive to North San Jose from Mtn View. Think of it as a cab fee. :) read more

Had a huge issue with a pipe broken that came front the unit upstairs, Jorge 37 came and by next day everything was done perfectly, the job wasn't easy, removing huge iron cast 6" pipes and repairing the mess! This guy is a Pro! Thanks Simon read more

This is really closer to 4.5 than a 5. I've used them twice - once at my old place when the building repair people were ineffective at keeping the drains from clogging, and once at my new place to check out a malfunctioning dishwasher. The office staff has been exceptionally responsive, polite, and friendly. I initially decided on them because they answered the phone right away. Ken and Steve have shown up on time, given accurate estimates of how long the work would take, and been happy to explain the troubleshooting process. I appreciate Ken's patience in answering all my plumbing questions fully and clearly, without once making me feel bad for asking such basic questions (I am not mechanically inclined). The reason I'd rate my review a 4.5 instead of a 5 is that when I called over the weekend, I was told over the phone that they'd fix dishwashers, but they don't. They fix plumbing *related to* dishwashers and they install dishwashers, but they don't do actual dishwasher repairing. I would have preferred for the office person I initially talked to have made that super-clear before booking the appointment. They also couldn't give me a recommendation for an appliance repair person. While expensive at $88 an hour (1 hour minimum), they demonstrated solid troubleshooting skills and take pride in their work. Ken, in particular, was a total rockstar with drains. I would be happy to work with them again. read more

A big thank you to Anthony who took care of a kitchen sink issue. Extremely polite, gracious, and professional. He quickly found the issue, addressed it and explained it. THANK YOU for excellent service. read more

My shower was draining slowly so I went online and found master plumbing. I called on a Wednesday afternoon and the nice lady on the other end of the line told me that she can send someone over between 6 to 8 PM. But it was getting dark so I told her to send someone over the next day. No problem. Bill showed up the next day and he worked quickly to snake out the drains. Fast, professional and friendly. A solid 4 stars. read more

Jorge Paladin arrived within the promised time frame. He easily found the leak and applied a temp patched. Very courteous, clean, And responsive to expressed concerns. Most appreciative of the midnight emergency house call. read more

I always get compliments on the thickness and shine of my hair, but no one (besides Master Plumbing and my family and now yelp) know the amount of money and effort spent to keep the tub drain flowing. I lose hair like no one's business and despite the little hair catcher in the tub, I still had to use drano every couple of months. The drano stopped working...who would have thought that my hair could overcome the professional strength drano. *sigh* I called Master Plumbing and they were able to snake the drain on the same day in a matter of minutes. Although the hair battle rages on, Master Plumbing has made shower time much better for my whole family. I get the drain snaked about two times per year now, which is much cheaper than the multiple bottles of drano I was using. read more

Jorge helped my out today with both my plumbing problems, my kitchen sink and my bath tub. He was quick, nice and clean in his work, he left no dirty spot behind! I recommend him, seems experienced for a good while in his line of work and can give you tips on how to avoid the problem next time. Thanks Jorge! read more

We would like to thank Sergio and Pablo for helping us out with the situation at our condo! We received great professional customer service. And explanation step by step of what they were going to do. They had to cut up our walls to change some pipes and other things to fix the problem. And were very neat about everything. We recommend Sergio and Pablo to help you with any of your plumbing issues. They are very knowledgeable and patient. We had a great experience! If we could give 10 stars on yelp we would. Thank You both for the great service! read more

I called Master Plumbing to inspect a leak around our toilet. Technician, Khymn arrived within an hour and found both the water line and toilet tank was leaking. Options were to repair the toilet or install a brand new toilet. I went with the new toilet option because the it was 20 plus years old. Khymn disposed the old toilet for us and installed a new one. She replaced the water shut off and water line. She even cleaned the area for us. read more

I have been out of the country and the bathroom in my condo was having problems. I was very worried... I talked to Bart (based on other reviews I think he is the owner) about my situation. He is very understanding.. He sent an excellent plumber, Jim, to fix the problem. Jim did a great job and he is very polite, Thanks Master Plumbing, Bart and Jim. read more

Sergio, Victor and George came out on a Friday evening for a sewer line backup and stayed until almost 10pm to make sure we wouldn't have any problems over the weekend. They were friendly and professional the entire time. I highly recommend them for all of your plumbing and sewer needs! read more

Master Plumbing came to the rescue when we realized our shower, sink and toilets were clogged in the upper floor bathrooms. I was given a timeframe as to when they would arrive, was called when they were on their way and Jorge did his magic. Jorge was professional, detailed, efficient and a real cool guy! He pointed out some potential issues which will be scheduled accordingly. Master Plumbing and Jorge rock!!!! read more

Had a leak in the apartment, landlord sent over 2 different plumbers who couldn't fix things. Leak persisted. Then they called in Master Plumbing - Jorge came by, did a thorough evaluation, and plugged the leak. All good now. He was professional, effective, and cleaned up the area when he was done. Great work! read more

It was like any ordinary day....I woke up one morning and as my son and I were about to head out the door, I hear him yell from the living room "Uhhh Mom, I think we have a problem here. The floor is all wet". In my head I'm thinking, what did this child spill now?!? So I head over to his direction and as I'm approaching, I hear "Drip Drip". And I'm not talking about Cardi B who came through drippin', I literally mean I hear drops hitting my living room floor. ‍. OMG, my ceiling is leaking. So fast forward to Master Plumbing coming to the rescue....I immediately receive a call from them after speaking to my Property Manager. They will arrive between 1-5pm. Ok, I can deal with that Jorge was not only professional and respectful, but he worked fast and took great care in not being disruptive. He asked me exactly what happened and recreated the conditions. He isolated the problem and went to WERK! Would I ever contact him directly if I have anymore plumbing issues. DEFINITELY. Well, I'd have to tell my property manager to, but you get the point. The man worked fast, took the time to protect my furniture and wore shoe protectors during the repair, and literally cleaned up everything as if he was never there. He couldn't give me a lot of details regarding the work he performed since he was contacted by my property manager, but he assured me the problem was taken cared of. Thank you Jorge! You definitely deserved this 5-star review homie! read more

Ken D, Was very helpful and professional he promptly arrived shortly after we called him in a panic! He had a great attitude and very friendly! He took the time to explain the reason for the cause of the back up. This was the first time using Master Plumbing and I would recommend this company! read more