Man, I am never coming back to this location... Ever! Thought I could try again by getting a small chicken Caesar salad and a small lemonade. Guy repeated my order. Absolutely no chicken and croutons tasted like sawdust. I just should have checked order before I left given my previous mishaps here... Especially since I was charged extra for the imaginary chicken. Aaaaagggghhb!!! read more

As a 23 year old student that has worked in the food industry for 7 years, I can CONFIDENTLY say that this location is an embarrassment to the company... The lady that made our drinks took a cookie from the basket and was literally eating it with one hand as she filled our drinks. (Gross) Aside from that, the young man in the kitchen had headphones in while also yelling out jokes to his coworkers in an attempt to be funny... None of his jokes were successful. (Cringe) Wait times: Higher than these current gas prices... We waited for 20 minutes for 2 clubs. Spud was cold, but we didn't complain because we know how it is in the food industry. Complainers are annoying. We get it. To further support the long wait times, a poor nurse was in a rush to get back to work, but even though she placed her order online, she was still told that her single sandwich would be 10 more minutes after arriving. I saw her mapping her route to work to see if she was going to make it in time to enjoy her lunch. For my final observation, 60% of the tables have not been bussed despite 2 employees having time to relax on the counter. If ya go time to lean, ya got time to clean. Let's do better. I used to walk to this location with my friends when I was 14; service was awesome. Now i'm 23 and come once or twice a year; service is sub-par.... Classic Memphis style work ethic... do better. read more

This place has gone downhill so fast. I waited 35 minutes for an order and just walked out instead. It wasn't even worth it. I asked someone to check on the order and her answer was "they probably have it.. it just hadn't come up yet". Sad sad sad. Use to be a great place, now I can't get an order at all. Pitiful. read more

This store was so incredibly dirty. We recently moved to Memphis, and am used to McAlister's being clean. Unfortunately, this was not the case. The bathroom was dirtier than a rest stop bathroom. I arrived shortly after they opened for lunch. You would assume that they cleaned the bathrooms the night before... I'm certain they hadn't beeN cleaned in weeks. My soup was cold and my sandwich had stale bread. All in all I won't be returning to this location anytime soon. read more

I just to say thank you to the manager that's on duty tonight. I went in it was about 7:48 the young lady at the counter was like we're closed, so i picked up my son and walked towards the door. As I got to the door I'm assuming the manager came from the back and was like ma'am come back I'll take your order. So we got our food and it was hot. I just want to say Thank You. read more

Went to this location with my friend. Was very surprised at how rude the person was taking my order. When i asked "What are your drink options?" He replied with "people always ask me that stupid ass question" then refused to answer my question. So i give this place 1 star. read more

Unprofessional and sloppy. Walked in at 7 pm to get an order. The staff informed me they decided to close an hour early for the super bowl.... Go somewhere else, no telling what these clowns are doing to the food when they decide to actually keep the place open. read more

Their tea is AMAZING!! Ive had many perfectly made potatoes here as well as great soup, and service. The only reason I couldn't give it 5 stars was because of the cookies. I love McAlister's cookies and this location bakes them just a little bit too long causing them to be too hard around the edges. read more

I have eaten here for the last 4 years and stopped about a year ago because it would take forever to get our food and lunch time would be almost over. We had to rush to eat to get back on time. I was convinced 3 months ago to try it again and I have been coming ever since! A new manager by the name of Tony has really made a difference in the service and the quickness of receiving your order. It is my favorite McAlister's Deli in Memphis!! read more

McAlister's Deli - Delis Near Me - Bartlett, Tennessee

Got here around 2:00 on Sunday afternoon. Not too many patrons but no friendly greeting that I've enjoyed at other places. Three employees were behind the counter - one a manager maybe - but only one guy taking orders. Not sure the purpose of those other two. One employee was in the dining room loitering with a family as they ate and having fun with the little boy. Not sure if child entertainment is on the menu. I waited in a short line to order with the one order taker. As I found a table, I noted the chairs and tables are arranged for a group that has left. No big deal for he employees though who still are having their conversations with each other at the counter as I write this 20 minutes later. The chairs are still not organized and the restaurant screams, "We take our time here. You aren't a major priority." It's a shame. The guy who took my order - the only one who has done anything since I walked in the door - just came out with a broom and dustpan. The girl at the register isn't terrible but she isn't great either. A customer's order taken, she slides back to the end of the counter where she can continue her conversation with a coworker - all smiles and giggles now that that customer is out of the way. Ok. The food is solid and great and would deserve 4 to 5 stars any day. However, the pretentiousness of the workers and the fact that they clearly do not understand why they are here get NO stars and are the reason I won't come back. There really should be an adult to supervise these kids. It's a pity since the place is VERY convenient to my house. I'm sure other McAllister's restaurants are managed better but what I see here screams poor management. Until you see the "Under new management" sign, I'd go somewhere else where there are at least a couple of doctors running the asylum. This is the WORST experience I've had since I've been reviewing on Yelp. Last thing: I could not resist having the worker who was actually working get the manager. I told the manager what I saw, the gist of this review and I think it was obvious that I was angry. I'm angry because this place has far more potential than this and the people simply and obviously don't give a damn. There is no reason that chairs and tables can't be properly arranged within 30 minutes and the floors swept so that patrons see an invitation rather than a reason to leave. REALITY CHECK NEEDED!!!!!!! read more

McAlister's Deli - The ordering counter. - Delis Near Me - Bartlett, Tennessee

See all

This is probably the worst McAlister's Deli location. The customer service is really poor, and I would eat there at your own risk. If poor customer service doesn't bother you (even when you're paying $8+ for a salad) then make sure you double check your food before you leave. I don't religiously re-check my order when they hand it to me; however, at this location ITS A MUST. Usually, if they mess up an order they will offer you a free (old and stale) cookie, but I'm assuming they've made so many errors that now that's not even available. They definitely need to consider cleaning house starting from the top to the bottom. Bless their hearts.. read more

Literally the WORST McAllisters I have ever been to! I think McDonald's would rate higher than them. They get my order wrong every single time. Slowest, unmotivated workers too. The customer service is terrible and the work ethic is so bad they can't even put a fake smile on their face. When they complete a to go order ( not really completed though because they have it wrong) they don't even put it over at the to go pick up station but it takes 15 to get someone's attention to grab the bag from behind the counter. Management should really do something about this. The food is good but for sure losing out on money and unhappy customers. GET IT TOGETHER!!! read more

I was really looking forward to getting my food until I saw mold on the bread of my sandwich. Disgusting! read more

McAlister's Deli - McAlister's - Delis Near Me - Bartlett, Tennessee

A bad experience I should say. I don't know if it was a bad day, but I do know the one in Oxford would never be like this. Rip McAllisters. Sanitation. Terrible. The toilets were bad, hard to sit on without gagging. The bathroom door smelled like pee, and when I opened it, the door knob was wet, and not just wet, it was soaked. I washed my hands again and opened it with a paper towel. Service. :( Food. Our food was screwed up several times, It had to be sent back. My sandwich was finally eatable after a lot of times of being checked and needing serious repairs. I still got the wrong bread type. One star, all I need. Go to the Oxford one. read more

McAllister's always has good, consistent food with consistent quality and healthy options. The choose 2 options are always great, along with the signature sandwiches and spuds. The spuds are basically two potatoes fused together with your favorite toppings. The staff is always friendly, upbeat and provide fast service. read more

Staff unprofessional. They looked like they wanted to be anywhere but at work. Spent most the time while I was there on personal cell phones. When my food came back the sandwich was stone cold & the chili tasted like it had been submerged in jalapeno juice. I prefer the McAlister's at Germantown prkwy & Trinity. read more

Whew, y'all! I got a CLEAR picture of why this Mccalisters is rated two stars. So, I ordered through Uber Eats (mistake number one because I had deleted Uber for their awful customer service practices among other things). I'm recovering from an appendectomy and my appetite is still non-existent/all over the place. However, I have been craving veggies for most meals. So, I ordered the Pick Two with half a veggie spud and a BOWL of broccoli cheese soup (I paid extra to upgrade from a cup to a bowl). Then, I ordered my husband a Spud Max, which should be loaded with ham, turkey, bacon, cheese, olives, green onions, and sour cream. I kid y'all not- first of all, the food didn't arrive for more than an hour later. Then, they had the nerve to not even include my soup! There was a soup spoon and club crackers in the bag, but the soup was nonexistent. My husband opened his potato, which, if y'all know how they are supposed to look, those potatoes are supposed to be huge. This little dinky, skinny, hardened excuse of a potato sat in the box covered in nothing but olives, bacon, and green onions. Now, who's gonna eat that? I ordered him a brookie, too, as a special treat because he loves brookies... two burnt little bricks.‍‍ Long story short, I'm out $30 (because Uber wouldn't refund it- bye bye to them!) and went to bed hungry. Oooooooo, I hate when people get to "STEAL" my hard earned money by providing a shitty product or no product at all AND get to keep my money! Never, ever, ever will I eat there again or recommend them! read more

Ok so I pass this place several times during the week and have never been. I'm not really a sweet tea and sandwich kinda girl, but boy did I not now what I was missing. I finally decided to try it, since I had bought a groupon for it, after reading their menu and seeing they have huge baked potatoes. I went during lunch time so naturally it was full, but me and my sister managed to get a table. We both ordered the cheese and bacon spud with the broccoli and cheese soup on the side, needless to they were both delicious. I was so full after eating all that, but we also shared the chocolate cake which I loved, it was so chocolatey after two bites I couldnt eat anymore. The staff was all great always asking if you need anything and always cleaning up as soon as someone leaves. I did not try the sweet tea, but seeing how I will definitely be coming back, I will give it a try next time. read more

McAlister's Deli - Bacon and cheese potato/ broccoli soup - Delis Near Me - Bartlett, Tennessee

McAlister's is not the best sandwich shop in town although it has some great attributes that make up for it. For starters anyone who frequents this deli knows that they are considered to have the best tea in town. Even though Memphis has some of the best water in the USA they use multi-filtration system to purify the water they use to make the tea. Because McAlister's sells large quantities of tea it tends to always be fresh. Mcalisters is also a great place for groups and meetings. I have showed up last minute with a group of 15 before and they had no problem accommodating us. I meet people here often when something needs to be discussed and they have no problem letting you stay for hours getting tea refills. The overall menu is pretty decent as well as the appetizers and deserts. The baked potatoes are huge, they take two potatoes and make one giant baked potato. With the soups and chili you can get any of them in a bread bowl, which according to my wife is one of the best bread bowls in town. Also you can order any sandwich on any bread.Try the pot roast sandwich it has a surprisingly good taste for a sandwich shop! read more

food is great. service is good. but i want my pickle. stop leaving out my pickle. this is my 13th reason. give me my pickle.

Been waiting 30 minutes for our food. Watching as others get their food. Or should I say getting the wrong food. Girl came by and had to take our receipt so they could get our food... because apparently they two of the same number. And you look in the back and the guys have ear phones in. Use to be a good place. Won't come back anymore though... Update. After waiting 40 minutes the, I'm assuming manager, came and asked which ticket was ours. 20 minutes after that we still hadn't got our food and the people in the front and back "working" were just talking. Ended up with a refund and not much of an apology. read more

Disappointing. The food is what you expect but the staff truly act like they can't be bothered with being polite. I asked for a tea refill, made sure to say 'Thank you' when handing my cup and then again when she handed it back to me and there was no acknowledgement and definitely not a 'you're welcome'. I have been to this location many times over the years but it has really gone downhill. I had to make 2 orders because the woman at the register wasn't even paying attention and missed my other meal. In the past, this location had a number of young high school age or college age employees that were eager to work, but now it seems like these older folks working there have zero respect for customers and don't care to help. read more

Its really sad that every time I go here (even using door dash) I'm always missing something. The employees must not read and ensure that all items are in the order. read more

I didn't have a great experience a couple of weeks ago and I'm usually not one to call and say anything but I did and the new Manager was very nice and apologetic. They are training a new staff. With everything going on, the turn around on employees is insane. He gave me a credit for my meal which was $50. So I gave them another shot today and everything was top notch. Thank you again Steven read more

Half soup and half sandwich deal is perfect size! Bread is scrumptious. We love the chili!! Great go to place for lunch for dinner!

How can you run out of potatoes and sauerkraut at 7pm on a Saturday night? Every time we have been to this location, they never have the potatoes for the BBQ spud, which is a new item on the menu... Not only has this happened twice at this location but twice at the millington location as well. This is unacceptable, no matter what excuses they may have. read more

If you've been to any McAlister's, you're familiar with what they have to offer - soups, salads, sandwiches, baked potatoes, etc. The food here is pretty uniform to all other locations. They're famous for their sweet tea, and it is indeed good. I like their potato salad and some of the grilled sandwiches. This location seems to be perpetually slammed during dinner and especially during lunch. If you choose to go here, I highly recommend calling your order in, and even then I've waited 20-30 minutes just to get to the register to pick up my food. Because they stay so busy, sometimes it's hard to find a clean table or a free table at all if you do choose to dine here. Overall, it's an acceptable place if you're in the area and want typical deli fare, but expect to wait if it's during peak times. read more

The BEST Sweet Tea!!! I also just love coming here to get just about anything. Love their soups, chips & queso and spuds. Really easy to get into and close to the house. Highly recommend!! Did I mention really amazing Sweet Tea :) read more

I ate here recently while visiting Bartlett. I use to eat here often when I lived in the area 5 years ago and I always loved it, so I thought it would be a nice place to visit again while in town. First, I went to the bathroom which was disgusting. This made me hesitant to even eat here. The floors and the handheld menus were also very dirty. The food came quickly and was fine. However, I would not eat here again due to how unkept and dirty it was. read more

Very friendly staff. The service was fast & the food was great. Very clean atmosphere. I will definitely visit again soon.

The past 3 visits I've made to this location they have messed my order up terribly! On one occasion the manager did give me a voucher for a free meal, after I had to drive back to pick up 3 items they left off! I tried going again tonight and they were out of baked potatoes and turkey! We just walked out!! Very poor!! read more

Worst service I have ever experienced. I placed a catering order for a work function with plenty of advanced notice. When I got there to pick up my order was not ready nor could they find my order. I waited for about 30 minutes for them to make my order and before I left it still was not accurate. I waited for the correction and in all my frustration still left without the chips that were supposed to come with my order. Something needs to change at that location. This is not my first time experiencing bad service from this location but first time complaining about it. I will definitely rethink where I place my next catering order. Does not even deserve one star! read more

I'm unsure why I continue to come to this particular location. Every single visit is a pain, not for the employees because they don't give two craps but for the customer. I placed an order online today just to prevent having to speak to the employees(yes it's that bad). I put every single thing I wanted on my order including extra sauce or take offs. Tell me why they don't put my dressing in the bag so I have to ask. I get home and realize they didn't give us pickles which should basically come with most if not all orders. No avocado on either my sandwiches. I mean I can go on and on. The employees have no customer service skills and don't seem well trained at all. The tables are always dirty even when they aren't busy, like come on. I worked in a similar establishment when I was younger so I am pretty understanding that mistakes happen, but not every time. I wanted to call back and speak with a manager, but the way it seemed tonight the kids are running the show themselves, so I won't waste my breath. read more

We ordered pickup from this location and 3 out of 4 of our meals were wrong. My son ordered the kids chicken with broccoli and they literally gave him broccoli soup with some chicken on top. My salad came with no dressing and my daughter ordered a turkey and cheese sandwich and they just made a cheese sandwich. The workers do not double check any of their orders. We are highly disappointed in our meal tonight. read more

Went today to pick up lunch after the gym which is right next door. I got the McAlister's club, a baked potato, Mac and cheese and chips and dip for me and my fiancé. I had to wait 30 almost 40 minutes for those items bc the employees and the manager couldn't keep up with what customer ordered what and they gave my order to the wrong customer. Well after waiting all of that time I finally got my food. After I got home I realized they didn't even give me the dip with my chips and dip. I wouldn't have time to go back because I had to go to work but my fiancé went up there. They did give her a free desert and fresh chips and dip but after she had to ask for it and after we went through all of the inconvenience we had to deal with. Terrible customer service and barely any apologies and didn't even try to make up for it without us asking. read more

I have visited several of their locations and the food and service at each location is very IFFY. The portions are too small, and if you order the taco salad be prepared to eat a head of lettuce with very few toppings. read more

No gluten free bread at this location. I stopped eating at McAlisters after I became gluten sensitive because GF menu is just not appetizing. If you are gluten free, you may want to reconsider this location. read more

I try not to go to a restaurant before closing but I really wanted a potato and this was a big mistake. First of all, one of the potatoes ordered was like it had been in the microwave too long, the ends were hard. Then I ordered a horseradish roast beef and cheddar sandwich and there was no horseradish but a substance that looked like mayo. My son was unable to eat it, only took a bite. This was money wasted for dinner tonight. I wish I didn't have to give 1 star. read more

McAlister's Deli - Where's the horseradish? - Delis Near Me - Bartlett, Tennessee

I had a horrible experience at this location. Food was okay, but the service was awful. Management really needs to step it up and hire competent workers- or maybe retrain. Coworkers were yelling at each other. The restaurant was dirty. Bathrooms undergoing renovation but still an absolute mess. I won't be going back for a while if ever. read more

It's been a few years since I've eaten at a McAlister's. There are locations near my house and office and it seemed like regardless of which one I went to and what I ordered, the service and quality of food was mediocre at best. For the sake of convenience, I ended up at this location a few days ago. My go-to favorite was the veggie spud. Previously it has fresh green, red, and yellow bell peppers, black olives, onions, shredded mozzarella cheese, and salsa. This time, it had the peppers, but they're now using broccoli and four cheese sauce. The broccoli was fine, but the four cheese sauce was disgusting. Thankfully, there wasn't much of it and I could eat around it, but it was definitely not appetizing. The tea is still the great McAlister's tea and the chocolate chunk brownie I had was good, but not the freshest. Service was typical for a McAlister's. Disinterested young adults taking the orders and bringing the food out. It took about 15 minutes for everyone at my table to receive their food. Tables were clean-ish. They weren't terribly dirty, but there were definitely crumbs there and on the floor. The bathroom was relatively clean, but given that this was 11:20am before the lunch rush, the place should have been cleaner and food orders not backed up. I will probably not return to this or another McAlister's location. There are too many other choices. read more