Friendly staffs, but small portions of food and the food don't taste very good. Also, they are very... stingy with the amount of meat when the cost is comparable to other restaurants that give a pretty good portion. read more

Never in my life have had to wait so long for a basic chicken salad.Just for it to come out and have no chicken on it I went in for a refund and the manager refused to leave the kitchen to help me then with an open salad told the girl upfront to just throw chicken on it while it was being walked from the front counter to the back counter at least four times.Finally my friend had to step in to get the manager to do what we asked for to begin with which was re-make the salad the way I ordered it poor customer service period I haven't even tasted the salad and I have a bad taste in my mouth.from the establishment 3 hours latae The owner is a great woman and went out her way to fix the issue and Respond to my comment Despite the hassle and the cold chicken, the salad was great which is why I am changing my review from a one star to a five read more

This review is disappointing because over the last couple of months I frequent this location 1-2 times a week. The service has always been friendly and I've never had a problem before so I probably ignored a few things tonight that I shouldn't have when ordering. My wait was unusually long (about 20 minutes on a to-go order, empty restaurant at 8pm) but while my food was being prepared I observed one of the cashiers playing in and braiding another's hair behind the counter. I ignored this because they weren't directly making food but recognized this was probably unsanitary. After finally getting my food to go and arriving home, I'd eaten most of it before finding mold on the bottom bun. I called and was told it may be Gorgonzola. It's possible, but when I googled "moldy ciabatta" it looked pretty similar. I returned to the store and showed them and was offered another sandwich or to be given a refund which I guess is the most they could do anyway. Service has always been nice with good food but now I'm pretty grossed out and probably won't be returning anytime soon. Hopefully they'll check the bread tonight just to be sure! read more

McAlister's Deli - Moldy bread? - Sandwiches Near Me - Lee's Summit, Missouri

I often think a restaurant should be judged two separate times in order to have a fair and honest review, well I cannot give McAllisters another chance. I ordered the chopped Italian salad because I was told their salads are a good choice. The salad was nothing short of a disappointment. The "fresh veggies" came out of the kitchen with ice crystals all over them. Come on. So I shrug it off and try to enjoy my lunch but I was unable to due to the hair in the bottom of my salad. I KNOW what you're thinking.. "This lady probably has left a million terrible reviews on yelp and I won't let her sway my mind". I have never left a review less than 4 stars on any place! I have been in your shoes but I promise you their food is sub-par. Try somewhere else! read more

The food was great and the people were super friendly. Not sure what's with the negative reviews.

Extremely poor customer service!!! It took 40 minutes to get my food! Once it arrived, I had to take it to go, as my lunch hour was nearly over, and I was out of time with my drive back to work. I called to talk with the Manager and was told "he was too busy to talk,". I could "call back, or stay on hold for an hour!" UNREAL!!! If you want to be disappointed with service, this is an excellent place for that!!! UPDATE, 3 Months Later ... STILL WAITING TO HEAR FROM YOU, LILY SECOND UPDATE: Lily, I applaud your prompt, professional, and sincere reply to my update a few days ago. I have renewed confidence in your ability to communicate with a disgruntled patron, and articulate the sincerity and professionalism that I've experienced in the past with the McAlister's Deli Locations in 8 states and dozens of locations that I've eaten at. You made a great Pitch for McAlister's! I hope (and expect) that your Follow Through will resolve this matter! read more

The lady up front was friendly enough, but when we got home, they barely put any chips in the nachos and left my sandwich out of the order. Called in. The manager was very friendly and helpful and offered to remake the sandwich for me. read more

When u order to go they expect u to stand in line behind people who haven't made orders online !! What was the point of ordering online if we have to wait ! It should be like Panera food on a shelf waiting for u and it's lunch people have to get back to work read more

When we dine in at this location we have an okay experience but when we get our order to-go it's not the same. Our order is rarely correct & they consistently add ingredients that we asked to be left off or sometimes we are missing items all together & don't realize till we're at home already. Also, the quality is inconsistent. Received a stale bread bowl in my to-go order tonight & that has happened more often than not. We have been disappointed too many times with this location & wont be returning which is a shame. The food is good at times but just not consistent & they can't seem to get our to-go order right. read more

The manager is very concerned with customers being happy - people have been nice - but I'm done. I just called in to order curbside and was told I had to order online for curbside. EVERY online order I've done is messed up. They do not catch the customizations on the order. So if I cannot call in and make them aware - it's not worth it. This is a consistent review comment if you look through the reviews. Orders just are not correct if you do online. Too bad because the food is so yummy. read more

I've never had a bad sandwich or salad at McAlister's. On the other hand the price is usually $8-$12 per person, the soups are limited in choice and the salads do not change very often. My kids ordered PBJ off the kids menu for about $2. They wanted to replace the side with a salad instead of chips. The only option to add salad was to pay $2.50 more for a side salad and just tell them to not put the chips on the tray. More healthy combinations for kids would make it easier to stop in for a quick bite. read more

I absolutely love McAlisters. I have such an obsessed with their Spud Ole. It's to die for. They have a great selection of food and great tea & lemonades read more

Very good deli. Lots to choose from. I had the French dip and it was wonderful. Price was right and I will definitely come back soon.

Stopped by here one day because the line at Wendy's across the street was packed and I wanted a salad. The selection and service are good, and they seem to make everything fresh. I had the Savannah Chopped Salad, which was reasonably good, but there was one major problem: it's not a chopped salad. Either the staff here or the menu creators at headquarters don't realize there should be evenly chopped elements in a chopped salad. This one had diced tomatoes, sliced cucumbers, and large lettuce leaves. On the whole, I prefer the Mixx or Jason's. read more

Poor customer service. Took forever to get our carry out order. They tried to serve it to eat there, didn't include sides that I had asked the kid at the counter REPEATEDLY if he had added to the order and didn't add things to the other item on my order that I had also specifically requested twice. read more

I have a friend who literally eats at McAlister's at least three times a week. She says it's for their sweet tea. Naturally, I had to visit to see what the hype was all about. I've only had semi-sad experiences at the chain in the past, though the location in Lee's Summit redeemed the franchise for me. This McAlister's is located in the heart of Summit Fair shopping center, which means lots of well-light parking and always an excuse to shop after you chow down. The staff welcomed us and kept us well watered and served during our lunch. As a vegetarian, I was surprised with all the menu offered: veggie chili, tons of salads, a godzilla-sized potato (with or without said veggie chili), soups, sandwiches, etc etc etc. Want something healthy - salad! Want some homey comfort? Loaded Spud. Want cheesy carbs? Super Nachos. Don't forget the warm chocolate chip cookie and cold Arnold Palmer to go with it. I ordered a salad and sandwich (from the menu - they didn't have to make something special for this vegetarian) and was served more than I could finish and thus had dinner waiting for me when I got home. Free, HUGE refills that will keep you hydrated through the apocalypse. The place is super clean, tidy, inviting. Don't mind if I do while I use your free wi-fi all afternoon. Best of all - this location is super involved in our community and support local food banks. Nice to have you in the neighborhood, McAlister's. read more

I must admit, I've become a McAlisters convert. I find it so much more satisfying than Panera Bread and the menu is much more diverse. The best part is their children's menu which features items that kids will actually eat and enjoy. I personally like their McAlisters Club which is never overdressed with mustard and the meats taste fresh and are never dry. I also enjoy their soups and cheesy spud. The service is generally timely, usually within five minutes, but they do have their busier times when I've had to wait slightly longer. read more

The staff at this location at very accommodating. Other than that, it's your typical deli. I enjoy their tortilla soup, Savanah chopped salad, and spud max potato. They have $1 kids meals! read more

So this is definitely a chain like sandwich shop. I can only speak to what I ordered which was the horseradish roast beef. So disappointed when it came out. There was maybe two slices of meat and all bread. When I asked if this was really all the meat that comes in this sandwich the girl replied, "Im not sure, I'm not a cook" and proceeded to walk away. Not a fan and doubt I'll return. Too many other options out there to waste my money here. Soooo over priced. read more

Visited here for lunch on "Black Friday" and the place was a madhouse. However, the staff was working their tails off and the service was great. The dining room was full of people and I was worried at first we wouldnt even locate a free table, but we got one. I love the iced tea here--always freshly brewed. I would take this place over a Panara, Jimmy Johns, or Subway anyday. read more

We order via Doordash from this location on a regular basis and generally the food is well prepared and packaged. The servings exceed many other similar restaurants. The only fault I can find is they apparently don't always pay attention to the "order instructions/comments" and as a result some things are missed. Pickles left off orders etc. Hubby often comments that the chicken on the salads is in huge pieces so often has to be cut up before eating. All in all great restaurant. read more

Wow, the lady with the crew cut who took my order did not smile , say hello , or even a your welcome when I thanked her for giving back my credit card. After all I heard about this place , I don't think I will be back. And the bbq nachos were dry and not appetizing . I was generous with the three stars. read more

Worst sandwich I've ever been served. Insulting! A wad of microwaved beef that had been frozen on bread. When I complained they said they were really busy. I'll never go back. read more

Always good. Wish they served their taco salad in a tortilla bowl. My kids love the mac n' cheese and my wife can't get enough of this place- usually orders a sandwich of some sort and is seldom, if ever, disappointed. read more

Food was great. Service was quick; in spite of it being a busy Thursday night. Had the grilled chicken caesar salad. Fresh taste, didn't drown the lettuce with dressing. Free tea night was a bonus. Didn't get the 5th star due to cleanliness. They were slow to bus and wipe tables. Had to wipe our own table. read more

Always quick and lots of good choices. My favorites are the savanna salad ant the take 2

Asked for their choose two chili and half sandwich The chili not bad but half roast beef had two small pieces of meat. Didn't even cover the bread. Won't go back. read more

The best thing about this place is of course the sweet tea. The food is better than another chain deli named Jason's. Still very average and canned food. I guess go if super hungry and near by. Tea a yes. Food a maybe. read more

Love this place. I've tried 4 different things and all of them were excellent. The prices are right, and the staff is nice. The only setback is the open seating. When it gets busy, it's not fun trying to swoop in on a table leaving before somebody else gets it read more

Heard Olivia yell and micromanage employees in front of me. I heard her scream at the girl who was taking my order who was doing just fine. Made her look extremely unprofessional and disrespectful. Learn to talk to your employees in private and I might just come back: read more

I ate here with my sister. Having been to other delis I was a little surprised that this place didn't meet my deli expectations. The coffee was probably one of the worst coffees I have ever thought had. It was very bitter and disappointing. The Reuben was good, but off a bit. The corned beef was too thin and the taste was off a bit, and so was the kraut. The pasta salad side was amazing! I'd come back just for that. The wait staff was good. The music was WAY too loud and made table chat almost impossible. I'll be back though. I want to try the muffaletta. Keep trying, McAlisters... You're so close to being a regular place for me! read more

Clean environment, good counter service, great food, sweet tea is AMAZING! All around good quality place.

This was my second visit and both times the wait time was horrible. Today I had to wait 20 minutes in line just order because the cashier messed up with the guy in grit of me. Then waited another 10 for my food. Once I had my food and was driving away I realized I was only given half of my wrap! Also, the half I did get was dry and pretty plain. Don't plan on going back. read more

Ordered online ...stood in pickup line for about 8 minutes employees walking past me... Not great service .. But the good is good

I just joined Yelp specifically to review this restaurant. I have never written a review before, but I have had enough with the service at this deli. Today I ordered a Spud with cheddar cheese, bacon, and sour cream. I also ordered a child's Spud with ham, cheddar cheese, and sour cream...all To Go. I got home with a Spud with cheddar cheese, bacon, and chili. The child's Spud had only ham on it. Neither came with sour cream. These screw-ups happen EVERY SINGLE TIME we order from this location, and we used to eat here 2-3 times per month. We NEVER get sour cream with the Spuds, even though we order it every time. We got a Southwest CHICKEN Cobb Salad once with no chicken. Our orders are usually for 2-3 people and with no special instructions. Even when dining in the restaurant, we have to ask for things-usually the sour cream or utensils-multiple times before they are provided. Within the last year, every order we've placed (more than 10!) has been made incorrectly. Needless to say, we will NEVER patronize this restaurant again. The level of incompetence here is epic. I would advise anyone thinking of eating here to spend your dollars elsewhere! read more

Had lunch at your restaurant today. Ordering was easy. Staff was extremely helpful and pleasant. Food arrived and it was great. Could only eat half of my Reuben because of the portion size. Prices were very reasonable. Had several staff members drop by to talk and take care of anything we needed. The place was very neat and clean! We enjoy it much better than Panera. We'll be back! read more

Quite a lively place around lunch time, and the wrap that I had was very tasty. Definitely going to have to come here more often.

Today around 3:30pm I went to McAlisters Deli for the first time. I was not sure what side I wanted with my Ruben sandwich but the young gentleman was helpful and suggested that the potato salad was wonderful. Thank you for the great suggestion cashier #2 the potato salad was delicious! I would love to bring my mom and grandmother back for a lunch date. read more

Ordered a tuna salad sandwich, side of mac-n-cheese (little cup) and a sweet-tea. $8.50 ???? The sandwich should've been heaped with tuna, there's was more lettuce and tomato than tuna salad. There was barely a spoonful of tuna salad. This place is WAY overpriced. $8.50 could be spent better at JASON's DELI. For $8.50 you can eat lunch at the Hereford House (lunch menu) too. I won't ever go back to Mcalister's. Microscopic proportions, prices are ridiculous for what you get. read more

Amazing experience. Called long distance to this wonderful location to cater a lunch for family. John was kind and generous. I cannot recommend them highly enough. Suzi from NYC read more