Wow! Does McDonald's even care anymore? Clearly management is failing, high turnover, terrible customer service, food is terrible, and orders are always wrong. FOR SHAME!!!! Please close and turn this into Whataburger!!!! read more

I went to the drive-through during their business hours and the woman told me that her, "System is down" and that she can't take any orders. Any orders at all. Pretty confident they just don't want to do anything. read more

It would be better if they just shut this place down. Employees are rude , food is cold and hard , and they are clueless. I officially hate this location read more

No breakfast at 1030am??? The staff isn't pleasant and was rude when I asked about breakfast.... Lame

This is a messy disorganized place. They confused up our order not once, but Twice. Their ice machine ran over and when reported we were told to leave it. The place was not cleaned or picked up the entire time we ate in with our grandkids. However the people were very nice and when we drove through for a cup of coffee we met Candice who was trying to make shift leader and we are hoping her great service will be better reflected if she is in charge. read more

Crappy. Two order taking lanes at 10:30PM and the second lane gets ignored after numerous attempts to engage with them. I move to the first lane, and then get helped. Employees are super nice, but service is the main issue. Two cars ahead of me left the line due to nobody taking their orders in the second lane. Not the greatest. read more

It might be that the young man who was taking orders at the drive thru was new and nervous. Bless his heart, he was monotone and his lack of positivity was offputting. Perhaps more exposure to the job or maybe a nudge from the managers will help. This was on Saturday, August 24, 2019 at about 4 pm. read more

Don't come here often but I came in the early afternoon and there wasn't many cars in the lot and no one in the drive thru. Going through the drive thru I was greeted immediately. Order was correct. The food came out fast and hot and tasted great. No complaints there. However, the entire interaction when taking my order was pretty uncomfortable. I get that speed is important and all but not at the expense of customer service and no one likes feeling rushed. Talking so fast through the process jumping to the next question as i barely get a few words out when I am literally the only person in the drive thru isn't necessary at all. People tend to remember their experience more than the food. Quality customer service, patience and attentiveness is key. read more

There isnt alot for food in our neighborhood and I realize this is just a McDonalds but, its mostly teenagers and although they arent great, they are never ugly or rude or anything and the manager, he is very nice. But tonight some nasty trashy girl literally called me names and yelled at me when I asked for the one little sauce they forgot to put in my bag. And I mean she was literally yelling and making a huge scene and being so very crude. Acting like pure street trash. It was horrible. Even for a McDonalds it was aweful. The manager was very nice when I called about it but, still.... read more

Always consistent, and just so darn convenient for us walkabouts in the area that don't have vehicles. Like any dangerous animal, if you don't give them a hard time, they won't give you a hard time. Speak clearly and know what you want. read more

McDonald's - The only photo so they officially have a photo - Burgers Near Me - Austin, Texas

was hungry from working and I got my order and it was completely wrong not the first time this has happened but your telling me it's ok to serve someone not to only get the order wrong my burger was so sloppily put together it was basically falling apart when I opened the box. read more

I am not a huge McDonald's fan to begin with - but I went to this location at the request of a child with a gift voucher for a free ice cream cone. I just don't like this location. I felt they were rude and took a long time in the drive through to refuse my order. Apparently they choose not to be a "participating location" for several McDonald's corporate childrens programs. There is too much competition out there for that attitude. I am not likely to ever spend a dime at this location - as I succesfully went to another local store who is family friendly and accepts the holiday gift certificates. read more

If I could rate this to zero I would. I keep faulting myself going back often to only to be disappointed over and over. It seems the staff is extremely incompetent in the mornings. Twice I go in forced to use there massive tablet that doesn't take my payment and twice they sit and stare at me like a deer in a headlights - 1st time was 5 to 7 minutes and the the 2nd time I left after 7 minutes. The play area for kids is sticky and gross with a few flies in there. My order gets screwed every time I go through the drive-thru - missing hash browns that my kids love, missing happy meal drink, ask to have anything removed they either don't or remove all it off leaving you with a plain sandwich. My kids won't like it but I am not going here ever again. read more

I was shorted a burger and the drive thru employee was short and rude. Also, the burger I did receive was burnt and the fries were cold. I called the store several times when I got home and no one would pick up. This is why I never eat McDonalds. Service and food is always a failure. read more

This McDonalds is absolute crap. The management sucks at its job. These people can't get simple orders correct. I can't even count how many times they haven't given my kid a toy in his happy meal... their ice cream machine didn't work for literally 6 months in 2018... finally today.... I pulled into a mildly busy drive through... I had ordered a huge order of 2 McChicken sandwiches... and I waited over 10 minutes for them. I pulled back though the pay window and asked for my 2.16 back and voiced my frustration with the manager who was all too happy to give me back my money instead of make it right, or even apologize. So I went to Taco Bell right next door and got my food within a minute of me paying. This location is utter crap and the management sucks and they really don't give a sh!t. read more

The customer service horrible, was one big lady blonde and long talking very rude with a guy customers, telling that use the computer instead to her take the order, one lady was cleaning and getting. The lobby and everything in order but was the only one working, she was the house keeper/waitress the guys inside yelling to her all the time this going here this going over there. Pick up the trash the business was clean she make the tables the chairs the floor everything clean but she was the waitress too, was everywhere, but the orders always wrong fries saggy, the guys in the register always look miserable. No surprise. read more

This location consistently has either stale bread or substitutes (I had a Big Mac made with bun-ends from the dollar cheese burger) or over-cooked fries with slow service. It is like the lottery when they give you a decent hot order. Too many slip ups have me looking forward to the new Panda or Chick-fil-A for my quick fix. Recommend you not to eat at this location. read more

Hey McDonald's! WTH!? I ask for no ketchup on the 4 cheeseburgers I ordered and that's ALL that was on it! And the outside of the bun was burned up against something making that part inedible. Can't you afford to throw away a hamburger bun and use a new one? Pathetic. I have since changed my review from 1 star to 3 stars. I called the restaurant and the manager Imran was very kind and took down my name to compensate me next time I go there. It doesn't help with tonight, but it will help in the future. read more

McDonald's - Burgers Near Me - Austin, Texas

I've ordered smoothies at different times during the day and any time past 10 they just tell everyone their smoothie machine is broken so that they don't have to be lazy anymore. Sick of you guys, you're the worst read more

I have been going to this McDonald's for over 4 months now and never have I seen so many messed up orders in my entire life. this place consistently either forgets items from orders, or are just downright rude in general. Very few of the employees here are respectful and it's a disgrace that this place is even still open. I absolutely abhor these chains where even getting a simple order correct can not be achieved even half of the time. An absolute unreliable chain and I DO not recommend visiting this McDonald's ever. read more

I may catch some flack for rating a fast food chain, but this location is great. The drive-thru is like a machine. I've probably eaten here 100 times, and I never wait, and the order is always correct. Dollar menu is great. McDoubles are still only a buck. McDonald's, as a company, has done a lot to redeem their brand, and some of the healthy options are actually pretty good. Regardless of health, not liking McDonald's fries is just plain un-American. If you're in Four Points and need a quick meal or snack, these golden arches have it right. read more

Alright, McDonald's. I'm done. This used to be my go to place when I was craving fast food and it USED to be worth it. No more. A few weeks ago I went and ordered the double quarter pounder combo. I got 2 Big Macs instead. No fries. No quarter pounder. Tonight I ordered the same AND checked the bag. The burger box said Double Quarter Pounder and there was fries so I thought I was good. Got home and this is what I had... a single burger. When I treat myself to fast food, I want what I order and WHAT I PAY FOR! They basically stole my money. Never again. read more

McDonald's - Burgers Near Me - Austin, Texas

*sigh* I don't know what's going on with the fast food restaurants on 620, but they are not worth going to anymore. For years I had a pretty good experience at this location. Never any complaints. But the last two times I've been here my order has been wrong. Few weeks ago I ordered a sausage McMuffin and received a sausage McGriddle. I had already left so I just ate it. This morning I ordered 2 sausage McMuffins and a coffee. That's it. Another very simple order. I was handed my bag and before I could even check the worker at the window walked away immediately after basically throwing it to me. Didn't ask if I needed anything else. Didn't pause whatsoever. Well, I learned my lesson from last time so I stayed at the window and checked my bag. Only 1 McMuffin. So i sat and waited and waited for her to come back to the window. When she came back I said I had ordered 2" she threw another at me and took off again. I worked in customer service and drive through for years myself so I'm always kind because I know the struggle but whatever that was today was rude and unacceptable. There wasn't even a line. No reason to be that way after messing up and being asked politely to fix it. read more

Yeah it's shi**y service but it's McDonalds... What do you expect? If you want a smile and a thank you, you gotta pay 2-3$ more for your meal. Trust me, the employees aren't happy with it either. Honestly I had a terrible experience here today but most of the time it's mediocre read more

Went thru at 9:30 and just had rude service, drive thru guy had no sense of personality, didn't apologize for ignoring my order and having me repeat it twice. The girl at the window definitely never said hi just handed me my drinks and proceeded to talk to workers and be on her phone . I come to this McDonald's a lot and tonight was hush horrible service . Disappointed all around. read more

This is the worst service! I asked for half Diet Coke and half Diet Dr Pepper which I do in the lobby all the time and have had several employees at other McDonalds who were kind enough to accommodate my request. When I went through this drive through the young man said "I'm not going to do that and if you want it get out of your car and come into the lobby and do it yourself! I requested the manager who kindly provided the service. I don't understand this service worker-indignant and initialed attitude. If this is how he conducts himself good luck seceding in life. If I was your manager you would be terminated for your attitude alone. It's not hard to be kind and accommodating, we all have request we'd rather not do, but guess what it's part of the job. read more

I understand that this a long standing fast food restaurant. So at this point they don't have to uphold any standards or common courtesy. I have visited this location a couple of times In the last two weeks. Once was for work. It took so long to get the order, that I did not get to deliver it to the customer. Second time was for my kids. We pulled up to the drive thru (as you can't go in) and was told to wait. When we pulled up no one was waiting. But as we waited another five minutes, now the line is really building. The staff came on only once to say to wait and they will get back to us. We ended up leaving. I do understand that now you can't train staff or the high turnover. But both times I went the staff was super rude at the drive thru. I am sure other people have complained. It is a shame that even delivery staff have to wait in the long drive thrus. At Chick-fil-A you are able to go in. I am not sure what happened to McDonald's but it has certainly went down hill. I don't know if they franchised many of their locations, so now there are no standards? But common courtesy and kindness go a long way. Thank you read more

The new burgers are awful! I was a big fan of the Angus 1/3 pounders (recently dropped from the menu); so I thought I'd try the Deluxe Quarter Pounder replacement. Yuck! A thin dried-out little patty without much taste. Same price, though -- about $7. I hear they were losing $ on the Angus burgers. I'd be willing to pay more if they brought those back. But until they improve the food quality, I'll be going to Wendy's. read more

Messed up my order, but I've come to expect that from McDonalds. Reason I'm leaving a review is to hopefully encourage a different TV station on the tv in the restaurant. Showing CNN, for one, already shows a lack of thought into what would be enjoyable or interesting. Two, with commercials, you open it up to Viagra ads and filth. Please show some courtesy to your customers by choosing intelligent and filtered content. read more

McDonald's - Updated playground; indoor, but a little small. Aimed for toddlers - Burgers Near Me - Austin, Texas

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This site is by far the slowest and most inefficient McDonald's drive through. No matter the day or time of day, very slow!!!!!

I normally enjoy coming here. Service is also what makes the experience a delight. Lately though, service and experience has gone down. Today was the worst. The person taking our order at drive thru didn't ask if we wanted anything else, responded with "what's up?", then receiving our food from the window was by a manager on duty, he didn't say anything to us, just handed us our drinks, next was our food, didn't even know he was trying to hand things over....no thank you or have a nice day. They forgot my 20 piece nuggets, I had to drive back for them...didn't get an apology..just handed me my food and went about his day. I did get a "that was my bad" over the phone when I called about it. That was it. read more

Typical McDonalds food, so no complaint there. You order McDonald's, you know what you're getting. But extremely inefficient drive thru. I think we were in the line 15 minutes total. We had to repeat our order several times at the pickup window. "No, we ordered TWO 10-piece nuggets... No, we ordered TWO Power-Ades... and we ordered a Frappe." Had to show the young man the receipt so he could get it straight. read more

perhaps the slowest worst experience ever. Waited over 30 minutes form fries. I'm kinda upset. Had about 5 customers and none have been helped since I got here. read more

I don't expect much from McDonald's however a 14 minute wait in the drive thru and the wrong order later with rude service.

Rudest woman I've ever met working the drive thru here. Actually stopped me mis sentence to correct how I was telling her my order and then when I tried to continue she laughed "sarcastically" and said never mind you just do it your way sweet heart. Purposeless held my order over ten minutes because they were "too busy". The place was empty. Watch a B**ch seriously. read more

Foods was good, but manager in green shirt was kind of rude he told me to put my legs down with no manners. Good place, but people skills please. read more

I agree with an earlier post I like Micky Ds until recently ordered a grilled chicken it the meat was rubber and so small actually hidden by a over ripe tomato slice. and it appears most of the staff has a tough time with the English language. and thier prices are now as expenssive a whataburger which you get 3 to 4 times the meat between the buns the Big mac should now be called pee wee read more

Beautiful, clean, and fast. My fries could be warmer but food is still delicious. Burger is so juicy. Best McDonalds I've had in Texas.

It's the usual McDonald's. Nothing fancy or mind-blowing on a service-level. Food was good and fries were hot, though!

McDonald's isn't gourmet...it isn't supposed to be. What it is supposed to be is consistent. While the staff here ranges from good to very good, the food ranges from OK to poor. EVERY time I order from there, the fries are cold. If I am going to consume all of those calories, they should at least be warm. I have gone inside on several occasions just to ask for fresh fries. They usually comply but I believe they just bank on the fact that people are driving on and probably won't stop to complain. SInce there aren't many fast food options nearby I have given them many chances to get it right but I've decided that I'll just stop going instead of feeling like the jerk who always asks for new fries. read more