Drive thru staff is very rude I was rush with my order and it's the slowest service ever not so fast food

Grab a soda and go This location works because it is just off I-5 and is always clean. I have stopped in here a couple of times after the Del Mar Fair for a drink. read more

Stopped in today about 2:30 p.m. with family. Ordered some drinks, a McFlurry, a salad and a burger. The place was packed. Drive thru was crazy so we went iin (only a few in line when we got there). It seemed like many of the workers were new (just reopening?) Order taker had a problem with an item but a manager came over to help them(last time I saw her) We waited and waited as the indoor part kept getting even more crowded (2 windows open...not enough). There was a lady in the lobby (says she was a manager) but she had no reaction as customer service went down the drain in a hurry. Orders were not being filled yet no management helping to straighten things out. To top things off a guy and his girlfriend who were at least 10 customers behind us after ordering, just goes up to the counter and asks a employee to get his order. The worker stops what he was doing and gets this guys order. I watched in disbelief as the McDonalds worker was facilltating this guy getting way out of order. For thanks the customer tells the employee that he did not want the french fries given him, but only wanted ones right out of the fryer.(believe me it was so busy no fries were less than hot) The empolyee hopped to and the customer went on his merry way, leaving the rest of us looking around as to what just happned. I brought it to the attention of the manager standing in the lobby. she said she would talk to employee. We did get the food a few minutes later..and all of it was good. Food a 4 service a 1. 2 overall We will come back for another visit. read more

This is probably the worst McDonalds I've ever been too. Even compared to the one downtown on A street. I walked around after I ate my food because I noticed my table was filthy and it took me a few minutes to find one that I can actually sit at. After I ate I walked around and noticed the floors are filthy and every single table was dirty. This is supposed to be one of the nicer McDonalds. And I don't appreciate the waterless urinals in most of the mc donalds restaurants. Kind of makes it seem dirty and stinky and I don't like it. Your making more than a million a day around the country you can have some flushing toilets. It's just strange and it doesn't work the way its supposed to, just a dirty idea. I'm definitely going to try to avoid this McDonalds. Whether you're busy or not cleanliness is one of the keys to every successful business. read more

I had the worst experience here today. I walked to this Mc Donald for the first time. It looked moderately busy with about 3 open register and a customer at each register. I noticed the automated kiosk for self order. I decided to use one. It seemed fairly simple. I orders my food, entered a tag number and paid with my debit card. The kiosk did not give me any form of reciept. Thinking my tag would light up and/or vibrate when my order was ready, I went and sat down. 30 minutes later, an employee brings me my food. My fries and two burger were very cold to the touch and no drink. I took it to the counter and asked for my money back. They said they have been calling my order nunber the whole time and couldn't find me. I told them all I had was a tag number and no order number, so how am I supposed to know my order number. They proceeded to give me my money back, the incompetent manager gave me $3.25 back, I told him that was wrong and gave Hine the money back. I informed him, I paid over $8.00 for the food. He then does some calculation in his head and gives me $7.57. I then pull up my chase bank app, and showed him the transaction was for $8.20. I will never go to this Mc Donald again. And these incompetent workers want $15 per hour.... SMH. read more

While this McDonald's is up to par with their technology that includes a touch screen to order yourself and TVs. The floors were filthy. I'm glad I was just passing through. Had this spot been cleaner and the staff friendlier I would have given it 5 stars. read more

Horrible service. Long lines and disrespectful employees Only go if you feel like wasting your time. Three people in front of me were trying to complain about how their orders were wrong read more

It's pretty trash tbh, they can't even get your order right. How hard is it to put 3 bbq sauce packets in a bag.

Unbelievably the worst customer service ever. Just took me 30 minutes to get through the drive-thru. 3 cars go through the left side with every one to the right. Save yourself the agony and go to the one on Del Mar Heights. read more

I have been to a lot on McDonalds, but this one tops them all. I received great service although I ordered off of the kiosk. I got the chance to try the new create your taste menu where you customize your own gourmet burger. The burger was built perfectly in the short 5 minutes it took and I had to sit down and get a drink. The order was brought to me by a server rather then me getting up to receive it. I don't know about everyone else, but I plan to return to this McDonalds again and encourage the rest of you to come in and eat here as well. read more

I wanted to give four stars because of the interior but twice now, the patties in my burger aren't hot, just warm and this after waiting a long time. read more

I got my #2 Value meal in the allotted time they quoted me of 2 mins which made me very happy! :) yay! I also had asked for ex pickles which they remembered! And honey mustard and... Sweet and sour, I didn't have to remind them... They just put it in there and napkins AND a straw for my orange hi-c!! Color me impressed!!! Go jose' from Mc'eds! You nailed it!!!! read more

Stopped by here around 10:30 on a Saturday night. The staff was nice. The line seemed to move too fast for how busy it was. After eating there I figured the line moved quickly because all the food tasted like it was held under a heat lamp all night. It was disgusting. Fries lukewarm with barely any salt, chicken nuggets hardened and tasted like cardboard, and the cheeseburger had unmelted cheese with an cold bun with barely warm/ very thin meat. Worst McDonald's food ever . Barely edible & waste of $15. read more

Employee failed to wash his hands after using the restroom. Notified the manager and she didn't seem concerned. Didn't ask for a name or who it was. Will not be back to this location. read more

I normally do not frequent Mc Donalds but once in awhile I get the craving for some McDonalds French fries. The last two times I visited this McDonalds the fries were awful. Unfortunately I used the drive-thru and the first time they somehow forgot to cook about 1/3 of my large fries order and I did not notice until I arrived home. On the second recent visit the fries were in fact cooked but must have been sitting all day as they were cold and limp. Again I used the drive-thru and assumed they would not get my order wrong twice and did not realize their error until I arrived home. Fries are what McDonalds is all about. I wonder what happened to their quality control? read more

This has to have the worst parking lot. Eveytime I try the drivethru, even if I get my food in a timely manner, it takes forever just to get out of the parking lot! Not the place to go if im in a hurry, thats for sure! read more

I want to give kodo's to this McDonalds, up until last year when I used the drive thru it would always take me at least 10mins to get my order. Needless to say, I avoided this place. Then, one morning last year I noticed just a couple of cars in line and I had about 20mins to spare. so I pulled in and to my surprise I had my order in my hands within 5mins! Since then I have tried it several times including this morning and they are still doing a stellar job of getting us in & out within minutes. I had to wait longer for the traffic light to change than for my order. So, good job guys!!! read more

How is it every night that I come by, they are cash only? And they don't tell me till after I order...

Can't get order correct. Made us wait in space #1. Forgot drinks. Dumb as rocks. Did they forget the meaning of fast food. This is why I'll will never come back. Aside from the fact their food is basically poison. read more

McDonald's has stepped up their burger game! The new Create Your Taste burger has separated its self from all those trendy, over priced burger places with its quality, price and customization with it's cool new touch screens. I'll definitely be back for more! Did I mention it's really really good!!!! read more

I really, really can't believe that I'm Yelping about a McDonalds, but alas, horrendous service deserves to be noted. I drove through here on our way back up north. Have you ever seen a McDonalds with an abbreviated menu? (Missing options offered at other locations.) No mini meals, no nugget meal for two. Here was the gist of the conversation: "Hi, I'd like two double cheeseburger mini meals, and the chicken nugget meal for two." "Two chicken nugget meals?" "No, the 20 piece meal with two fries and two drinks. You have that, right? "Yes, we have the nugget meal" "For two, right?" "Yes." Okay, the meal for two....That doesn't look right on the board....ONE 20 piece meal, with two fries and two drinks included." "Oh...We don't do that." You don't do that? You just said you did...Has the menu changed this week? (I had just ordered this three days before at another location.) "Um...We don't do that." Okay, so I'll pay for a 20 piece, a large fry, large drink." (the kids can split) "We have a 10-piece meal...not 20 piece." "Okay, can't I just get the nuggets separate, fries separate, drink separate????" "Okay." "And two cheeseburger mini meals." "Kids meals?" "No...mini meals." "We don't have mini meals." "Did they get rid of those, too????" (Him sounding angry now) "We don't do those." "okay...fine....I'll do ONE kids meal, but leave out the toy." (At this point I'm too annoyed to eat and don't want to give them my money.) [long pause] "And one extra drink." When I got up to the first window, I tried asking the woman there if their menu had changed recently, so I would know whether or not to bother trying to order this again at another location. She completely ignored my question, and rudely asked me for my card. I got my food....They had forgotten the kid's meal completely. So I ended up with two drinks, a 20 piece nugget, and one fry. Two minutes down the road, but kids start fussing....The two Dr. Peppers were pure seltzer water!!! This meant another stop on our 9-hour drive home. I hope this at least gives someone else a laugh. read more

This place has the most rank iced tea ever! It smells like sulfur/sewage! Needless to say I opted not to drink it and so I suffered through my 40 mile drive to east county with no drink to wash down my salty fries which were also cold upon receipt! A very regrettable experience I would say! read more

Just wanted to say thanks to the nice guy who helped us order from the new kiosks yesterday. Gave him a hard time, I know but he was sweet and helpful. Kudos to him. If I ever figure out who his boss is, he's going to get an "Attaboy" read more

Slowest drive through I've ever been to. I've been waiting 10 minutes so far and I still haven't reached the payment window. Every other mcdonalds I go to it takes 2-3 minutes max for everything ha. And the employees aren't very friendly either. And there French fries were horribly undercooked. As in they were still hard. I thought after waiting so long id at least get decent food not crappy food read more

I went to McDonald's only cuz my boss asked me to pick him up lunch for him. I went through the drive thru and ordered a large deluxe with a coke and a regular 10 piece nuggets with a sprite. When I reached the window she asked if my order was the one with the filet of fish on it. I said no it had chicken nuggets and a deluxe on it. She asked if it was with the coke and the sprite, to which I said yes. She rang me up and gave the receipt which had a bacon cheeseburger and a filet of fish on it. Neither of which I ordered. I told her and she said she didn't have my order.... That was it... I told her to just refund me and her manager then appeared and "gave me what I ordered". I said I didn't want to be charged for food that was more expensive than what I ordered. Anyway she didn't refund me and I didn't get what I wanted. So I went and gave my boss his incorrect meal. I've worked in the food industry before so I understand how it is. I'm not exaggerating when I say it was the most terrible experience at a fast food place I've ever had. They did not even apologize for making a mistake. Yet another reason to not eat here. Pure unprofessionalism and incompetence. read more

This is not that bad stopping by to this McDonald's on a typical day like lunch. I just stopped by here for lunch and right when I walked in there is an automatic slide entrance door as well as 4 digital kiosk touch orders. I tried the touch order for the first time and it's fascinating which I like it. I also like how I can customize my burgers how I wanted. Same kinda process like other stores like Target/Walmart's Self Checkout. There is an assistance there and it was pleasing how they have them check up the guests including me. I finished my order and waited. They had a lady coming by with my food, so I check the customized food to see if they're correct. I was happy and it went out perfect and a little bonus like is the new tray I never seen before while liking the serving skills. This visit for my typical lunch on an occasion for stopping by went out well. They also have someone check the bathrooms so this is not that bad location. My favorite part for the digital touch order is where you can see the Calories, Customization and the Subtotal/Total before paying. It's a nice casual visit in my own experience here. read more

Has Gotten my familys orders wrong numerous times and am very disappointed in its service

Normally this McDonalds is very good, especially the Drive thru. Sergio and James are top notch. Today I had the unfortunate luck to be waited on by Lisa. She must be new and probably shouldn't be working the drive thru. I visit this location 6 days a week. I almost always get 2 large coffees. Every other time I receive them 1 AT A TIME and the clerk carefully holds therm from the top so I can grab them ONE AT A TIME from the middle to bottom are of the cup. This keeps the top from popping off. This young lady had to be cute and hand me both cups at once and holding them, from the bottom. So of course one of the tops pop off burning my hand, running down the inside and outside of my car door (just cleaned yesterday) and all over my pant leg. "Oh, Sorry" she says and hands me four extra napkins. No are you OK ? Are you burned ? Can I clean your door off ? Would you like to speak to a manager ? I did call in and speak to a manager who apologized and said they would "give me some coupons" but she had to go and deal with a computer system that was down. Not the best customer service. Didn't McDonald's get sued and loose millions of dollars from someone that I got burned by coffee. You'd think she would have taken my name and been more concerned. Oh well. read more