all i could see was one worker tonight, and with probably 20 cars that pulled up in the moment i was there, this worker handled it all. he really deserves appreciation. read more

Wow the ratings are spot on for this location! Went there tonight after working a long day and was given the worst service ever. Order a burger without mayo or tomatoes and of course it came with both! I truly dislike mayo, and the burger was covered in it. Called the store and someone answered the phone with - hello, that's it. No, thank you for calling McDonalds or anything remotely close to that. I asked to please speak with the manager. The girl who then came on the phone was equally if not more rude. When I told her what happened her response was, and this is a quote, "well I didn't make the sandwich." WOW!!! That's YOUR manager!! YOUR representative of what and who you are. What you are is a less than 2 star location and looking to get down to 1 star. With folks like this you should be able to achieve that goal fairly quickly. I can safely say this is the worst restaurant I have ever been to. By the way I am in the same business and I get busy, understaffed and all the other stuff that comes with restaurant work. If you don't like the stress then get another job. So, to the worst manager of the entire Phoenix market I say - Quit before you get fired and find a nice little desk job where you can sit in the corner and do nothing. That's what I think your work effort is worth - nothing read more

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Slow switchover from breakfast to lunch, which lots of delays happened around this time. We go here once a month after soccer. Always check your order before you leave because they get something wrong every time. They forgot straws, sauces, and gave us coke instead of iced tea. read more

McDonald's - Coca Cola instead of iced tea. - Fast Food Near Me - Mesa, Arizona

Recently stopped by McDonald's for a breakfast sandwich before going on a roadtrip. Mcdonald's isn't usually on my rotation but this location was surprisingly really good! I got a sausage egg and cheese mcgriddle with a has brown. The sandwich was warm and yummy as always and the hash brown was one of the best i've had, it was perfectly crisp! The service was quick and the space seemed new and clean. read more

Worst McDonalds food we've ever had. Usually their fries are the BEST! The ones we got were the worst we've ever had....cold and limp like they had been sitting there all day. And the McChickens, one of our favorite sandwiches there were about like the fries. The Diet Coke was good though. Will not be back nor will we recommend this McDonalds. read more

The $2 iced coffee is usually reliable at most locations. The French vanilla here was fine and Flavored correctly. read more

McDonald's - Iced coffee - Fast Food Near Me - Mesa, Arizona

Thanks for opening on 12/25!! Food is good, service is excellent and playground was renewed. Merry Christmas to all your staff. Thanks so much! read more

McDonald's - Kids had good time. We are well fed in the afternoon while all other fast food restaurants were closed. - Fast Food Near Me - Mesa, Arizona

I usually have a good experience when I eat here but went to the drive thru after a mobile order today. I made multiple modifications that I was charged for. Which is okay, however not okay when they don't do them. I wrote McDonald's and the customer care representative sent me a "verbal" apology. Not helpful. I didn't receive items and should be refunded. read more

The manager for this company was very, very rude to not only myself and some of the workers there as well. I did not get her name, but she had long dark hair with glasses on. She was very disrespectful to myself and to as I said some of the other employees there it was a little uncalled for. The food that was coming out looked really good and the place was clean. The ambience was good. This is the cape of management that you guys have for your stores. This is not OK. I felt bad for the workers that were there as she was very rude and disrespectful to them demanding them to do things very rudely. read more

This is the best McDonald's in Mesa. Customer service is always fantastic, the food is always hot and crispy when it should be, and even though it's always very busy I've never had to wait very long for my food. read more

0 stars. Worst customer service ever. Completely ignored my questions, cut me off as I was trying to order. I drove off when she rudely just told me the price and to move forward without me even finishing my order. I was aghast! Who treats customers like that? FYI, I couldn't have been friendlier to her and was just submitting an order for a happy meal for my granddaughters and fish sandwich for me. She had no personality and was rude. Must have been having a bad day but don't be rude to me over it! read more

The manager her name was Tori or Cory was coughing and handling food with no gloves on and I asked her why she wasn't wearing gloves and coughing all over everyone's order her response was she wasn't sick but had dry throat I will never go back to that location. read more

Male Workers are sexy. French fries bussin. Service not good, forgot my sweet and sour sauce.

Do not come here if you don't have at least 30 min to sit in the drive through. Then once you sit there you will receive cold food that's not what you ordered. I have been here at least 20 times and this is always the experience read more

Slowest, rudest McDonald's I have been to. Drive thru is slow and inaccurate. Inside is somehow worse. Fast food, for 2 Big Macs should never take nearly 30 minutes. What a wreck read more

Dana the manager of the restaurant is doing a great job. The food is served hot, tastes great and fast. The customer service is excellent. And Dana is always smiling and friendly to everyone. I highly recommend this McDonald's. Keep up the good work Dana :) read more

SUNDAY 11/5 - Great experience, fast service friendly staff, great Mc frappe what more could you ask for? We continue to hunt for the best Frappuccino's for my husband, but McDonald's has secured a spot in the top two once again. Thank you McDonald's for an awesome caramel Mc Cafe frappe. Drive thu was clean and well lit. read more

McDonald's - Caramel Frappe - Fast Food Near Me - Mesa, Arizona

RUDE, RUDE, RUDE! No wonder Mickey D's is having a rough time. Ordered dinner on the mobile app, paid, got a receipt. Sent hubby with order # to the correct address (workers don't even know it) and all he got was "we don't have it" despite order and check in #s. I admit I lost it when the snotty teenager said "listen lady I'm not gonna give you food cuz you say you paid for it." Manager also no help, telling husband to get a refund from the app because "they don't have the order.". Trust me, corporation is going to hear this (I do not get angry often but it's the principle of no or uncaring service). Going to be difficult to get that refund because I am deleting the McDonald's app tonight -- I bam not a believer in the customer is always right but no customer should have to put up with this treatment. read more

Never coming back to this location. They consistently forget items. Today they lost my mobile order but still took my points & money & told me to re-order. read more

So unprofessional, we said hi then got no response. then the girl told us she wouldn't serve us. horrible service if i could give a one star review i would read more

This location gave us raw food and had to wait almost 20 minutes for it, absolutely ridiculous. read more

McDonald's - Raw burger - Fast Food Near Me - Mesa, Arizona

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Forgets items on DoorDash orders. Bag was sealed. Not the dashers fault. On top of that the fry's were not salted... this is such basic stuff, embarrassing read more

I live nearby and have tried to like this McDonald's as it's close to my home. I have been there 6-7 times, and have consistently been made to wait and pull forward, even after already waiting 10-15 min in the drive thru for the cars in front of me. I made it to the actual window where the food is handed out after 10 min today. I waited 10 min at that window while looking at 4 bags of food lined up inside the window. Milk shakes were melting beside bags, no one was checking orders to see if they were complete or given to the customers in the drive thru. After 10 min at the actual food window, a girl asked me what my order was ...??? She then handed me the very first bag in the line of bags that I had been watching for 10 min already, along with already ordering another 10 minutes before that time. I informed her that I wouldn't accept the cold French fries as I had watched her do nothing except fill drinks and shakes for almost 15 min while my food was sitting within my reach. She took it back to supposedly get fresh French fries, then came back to ask me to pull forward because it was going to take another 5 min to make another order for me. I let her know that "No, I will NOT pull forward. I have had to do that here before and as soon as we pull forward, we are again forgotten" . She then got someone else to run the drive thru window since she was very incapable of doing it. The person that took over was very apologetic, I let her know it wasn't her fault, and thank you for the fresh food. This has been my experience at this store every single time. I don't know who the franchisee is at this store or if it's company owned, but it is one of the worst run stores I've ever been to. I no longer will go there. I would recommend the company monitor their stores/franchisee's more often as they're clearly lacking in the knowledge and work ethic needed. I have owned 5 of my own fast food restaurants in the past, not McDonalds, and they were consistently monitored and visited to make sure the standards were top notch, sanitary, customer friendly, and food prepared as expected and as is necessary for the public to consume and enjoy without rude or lazy employees, or unsafe conditions. This store is giving McDonald's a bad taste, literally and figuratively. read more

On 7/1 this location was short staffed order was not provided curbside as ordered, was told no manager on site which is a violation by the Maricopa County's Environmental Services Department. Food was provided cold the female employee was extremely rude. Not one attempt to make it right. Was blown away just how bad the service is. Done with this location will drive the extra to signal butte location. Quality staff and makes it right in a polite manner even offers money back if something is wrong but never took it because of their professionalism. read more

How u forget a third bun on a Big Mac? Now it's just a burger. Nuggets were good. Could've used more sauce i got a puddle for 10 nuggets and a large fry. read more

McDonald's - Garbage - Fast Food Near Me - Mesa, Arizona

First of all whoever showed up at work at about 9:40 and was honking at customers in the drive thru needs to be talked to. There was a a car in front of me and my mom we couldn't move. There were a million places for this teenage boy to park and he continued to honk at us and give us dirty looks. When we moved to park and saw him get out of his car in his McDonald's uniform I laughed because how embarrassing. He works in food and customer service what a joke. read more

I ordered 10 pc Chicken McNuggets and got spicy McNuggets which I couldn't eat and trashed. French fries were VERY salty and a double quarter pounder was very salty. Curbside pickup forgot a happy meal and I yelled at guy while entering McDonald's building after delivery to me. I realized they forgot the dips for the McNuggets and I drove thru drive thru to ask for dips. read more

My frys were thrown in the bag and they weren't packaged correctly at all. And i definitely got less frys then i was supposed to and they don't even taste good. read more

McDonald's - My frys got thrown in the bag and not packaged correctly - Fast Food Near Me - Mesa, Arizona

I just wanted a plain McChicken but got it with lettuce and mayo. Receipt shows I even did this correctly so it was just annoying that such an easy mistake was made. read more

The McDonald's on Ellsworth and baseline is gotta be the worst McDonald's I ever went to in my life every time you ask for fresh food it's always still. I called back and the manager hung up on me. Their food is disgusting and gross always ice cold and every employee in the McDonald's has an attitude which I don't understand why read more

McDonald's - That's supposed to be a fresh large fry. It's so still it is not normal. The fries are even soggy. - Fast Food Near Me - Mesa, Arizona

Brought my 3 year old nephew here and had a great experience. Food was hot and correct. The lady who brought our food to our table was super nice. And this location has a very nice play area with seating and a large light up table, as well as a three story playground (and toddler area)! Was cleaner than I expected. read more

McDonald's - Three story play ground - Fast Food Near Me - Mesa, Arizona

Best McDonald's food I have had I a long time. Fries were hot fresh and crispy. The manager was excellnet.

The staff are always nice, but be sure to check what your paying for at the window every time you go to pay. I am a regular there most mornings getting my usual of a Egg McMuffin Meal with a large Dr. Pepper and I will get charged for the wrong order far too often. I can understand on the mornings where the lines are long and hectic but this morning I got charged for the wrong order with only one other person in the drive thru with a completely different order. At this point I'm thinking I'm just gonna have to look for a different location on my way to work. read more

I went through the drive through this past Saturday. When I paid for my order I was due $0.04 change. The cashier took my money and didn't offer the change, so I said, "Don't you need to give me change?" "Oh," she says, "do you want it?" This is the second time this has happened. The first time I made a complaint to the restaurant. I got emails and phone calls with shocked apologies. I'm not buying it. It seems the cashiers are being trained to withhold change if it's pennies! My grandson insists on their crap food, so I'll be returning, but I'll be counting my fingers after I hand the cashier my money! read more

Fast service, service was right -- there's not much open after 11, I trust this place when I'm hungry.

Wanted to upgrade my large cup instead of a small. They won't take your order and can't upgrade on the kiosk then when i out special request guy looks at me like im stupid and won't charge me for an upgrade tells me I have to do it on the machine that won't let you. Fine i go outside get my Mcdonald's large cup. fill it up then the manager tells me no outside cups when i just got it. (told her it was from this morning) she then decides to tell me it's not their cup that they have the angel reese logo. then i show her the logo she decides to say "that's why you need braces" like fixing my teeth is some insult. After her amazing insult i ask for her name and she refused to give it me and not to mention out of uniform by not wearing it. But seriously this is who your manager is? yet alone let work with people. She should be fired not matter how you feel you should never disrespect someone like that. Mcdonald's seriously do better. read more

Door dashed breakfast here and they left out both my hash brown that came with my meal and the extra one i ordered. They also left out my soda i had ordered to. Luckily I received half my breakfast I ordered. read more

Some of the employees are great, especially that older lady and the manager. And they're usually pretty good with following customizations on items. But i've noticed in the past few months that the inside smells really horrible. It straight up smells like used diapers inside. And they frequently forget to add your items to your bag. A few days ago I wanted to use the two free fries with a 20pc nugget coupon on the app, and I placed an online pickup order for that. I not only got dr pepper instead of coke (which I hate, so I couldn't even drink it), they also forgot half of the nuggets. I understand that this was around 12-1am so im not as upset, but on the other hand, this has been happening for a while. Shame on me for not checking the bag until I got home, but I feel like I also shouldn't have to. Anyways, some nice workers. This location is good with picking up special notes/item customizations. Store smells really bad on the inside. Forget items frequently. read more

Staff is rude. Went in to ask a simple question was ignored. I had to walk in where they were cooking food to be acknowledged and then was met but nastiness. Switch to robots, they do their job without the attitude. read more

This is a horrible place! The employees are rude as hell and won't even take your order. Instead they give you dirty looks and then shout, go use the kiosk as they walk away! read more