I purchased my fiancé's ring in Pienza, Tuscany in secret after she tried it on and said she loved…read moreit. It's an antique: 110-120 years old, Italian red gold, miners' diamonds. When she'd tried it on in the store, it was a perfect fit. Several months later when I proposed, the ring was literally 2.5 sizes too big (she'd clearly had inflammation from the travel, heat, etc. when she tried it on). We also noticed one of the diamonds was ever so slightly loose. We were told by some that it was impossible to size down. I was extremely worried about american jewelers damaging or ruining the ring. The antique gold, the placement of the diamonds, everything was too complicated. Thank goodness we got the recommendation to go to Sausalito jewelers. Their in house jeweler, Paulo, is Italian and holds master jeweler certification from Florence. He did an absolutely perfect restoration. He brought it down over 2 sizes, he gave it a gentle polish, and he was able to adjust the loose ring. He did this work without in any way changing or distorting the original look or shape of the ring. I cannot tell you how happy we are with it. Also, huge shout out to Sam and Aida who work there, did the consultation with us, and who are always willing to give our pup, Pax, a treat. I cannot give enough compliments or thanks to this team.

The quality of the work was impeccable and service was exceptional! Highly recommend.read more

I've been one of Julie's customers for years. In fact one of the first purchases that I made when I…read morereturned to the Bay Area was one of her baby gem drop necklaces. I tend to prefer delicate pieces, but whether you like simple, delicate or bolder styles, her shop is a delightful mélange of handmade treasures. She's also my first stop for gift giving, as she always has an updated assortment of affordable necklaces, earrings and bracelets that my girlfriends have treasured. About a year ago, I lost one of my earrings, but the one that was left was charming - a golden feather and gemstone. Not one to like to see anything go to waste, I brought in the remaining earring and asked Julie whether she could craft it into a necklace, which she did. And a week ago, when I got around to switching out my dresser, I found the match hiding behind it! So instead of having her dismantle the necklace, I had her make me a bracelet and I got to select the different elements and I love it!

I feel very lucky to live close to this unique jewelry store. Although I've frequented many…read moresimilar shops, Julie Tuton is, by far, my favorite. Her designs are unique and crafted beautifully. Her jewelry is well made and no matter how delicate a piece may be, it will last forever. I find her prices very reasonable.

Visited prominently located jewelry store thrice, once for a purchase a subsequently year later…read morefor a repair. Ryland was very helpful with the sale. And Jamie was incredibly helpful with the repair. I appreciate it how Jamie worked with me to find the best solution and/or resolution. They had quite a selection of popular designs for rings. The store and customer service sparkled.

I don't get why people like this place. It may be OK for watch or jewelry repair, or to buy an…read moreengagement ring or piece of jewelry, but it not a great place to sell gold or jewelry. I am considering selling a couple of pieces of gold jewelry and was hoping to get estimates. I also have a ring that needs to be reshaped and possibly resized, and a necklace I want shortened. The jewelry was inspected but not weighed, and the price quoted was probably 1/4 of what I received from other places. They criticized the ring and initially told me it was chipped, which it was not, and said the time and cost to cut a simple gold chain would be high and take a long time. Based on the customer experience, I would never go back. Take your time and shop around, as there are a lot of better options, including The Gold Drop in San Rafael, and Prince in Sausalito, both of which excelled at customer service and provided much better pricing.

I recently sold a vintage Rolex at The Gold Drop in San Rafael and had an excellent experience. I…read morebelieve it was Rahel who helped me. What really stood out was the level of customer service. She took the time to thoroughly explain how she arrived at her offer, and I felt the pricing was very fair. She even helped me figure out how to receive my payment through Apple Pay, taking extra time to make sure everything worked properly. She also let me know that they offer free appraisals for vintage jewelry, which is a great service to have locally. The Gold Drop is a wonderful small family business, and the location is very convenient with easy parking right on the same block. If you're looking to sell jewelry, watches, or precious metals and want honest, knowledgeable service, I highly recommend The Gold Drop.

I have worked with Rahnelle and Shalom with the selling of various watches that I have owned and…read moresold to them. They have always been fair in their buying prices and considerate with my situation. I have found them to be very helpful and always interested in what I have brought in and what else I have in my collection. They listen to what I have to share with them regarding the background of the watches and their place in the watch market and my knowledge and professionalism as a collector. They are always very considerate, respectful and caring and always ask if there is anything else they can do to help me. I have been a repeat customer and can always depend on them when I need to sell any of my timepieces.

I recently brought some inherited jewelry that needed repair to Mary's Jewelry in San Rafael…read more Rosa examined each piece and gave me an extremely fair assessment of what the repair work would cost. The quaote was very fair and she phoned promptly when the work was completed.

Great jewelry store, honesty, reliable, and reasonable. Can't beat that combination! I highly…read morerecommend.

Meh. Selection is okay, I saw a cute handbag that I would have bought except that the saleswoman…read morekept following me around very closely. I'd walk 15 feet in one direction, and she'd be 5 feet away. This happened three times. WTF? I'd just shopped in Mara across the street and did not get that sort of treatment. She greeted me when I entered, but never did ask me if I needed help. It's stores like this that make me return to online shopping where I can browse without some saleslady giving me the side-eye and an unfriendly vibe. Weird.

Excellent, owner Ginger is very professional & helpful as are her staff. Reasonable prices. Classy…read moreestablishment. Thank you

My all time favorite boutique jewlery. It's challenging to trust someone with your most intimate…read morepiece of jewlery (wedding ring). When I was first engaged I brought my ring for some adjustments. 5 years later I went back and they remembered me. The amazing gifted jeweler fixed my ring charge free. Talk about quality with impeccable timing . I recommended Lehrer masters. Wonderful service.

All I can say is they are the best!! So friendly and fabulous customer service. Glen and Stephan…read moreare always there to help repair whatever I need and my repairs are always perfect! I so appreciate them!

Well, I know now know what time it is after having batteries replaced in 10 watches…read more They have some very lovely jewelry in those cases.., be careful

Pricing here is extremely inflated…read more I was quoted about $6,000 for a custom platinum setting, which I later purchased elsewhere for $945 including CAD design, appraisal, and third-party verification. When I declined, I was told it would still cost over $1,000 just to set my diamond into a completed setting with no modifications required. I was also quoted $4,700 for a ~5 dwt platinum band. At the time, platinum spot was around $103/dwt, making that pricing very difficult to justify. I ended up purchasing an identical 6.5 dwt band elsewhere for $825, again with appraisal and third-party verification included. This felt like aggressive markup rather than pricing based on actual materials or labor. Communication was also lacking, I was told emails and voicemails had been sent, but I never received either. I would strongly recommend getting multiple quotes before doing business here.