My journey with MedVet Hilliard began in 2018, during one of the hardest nights of my life. My beloved Rottweiler, Faith, was diagnosed with IMHA. Despite a grim prognosis, my husband and I chose to fight for her. MedVet didn't turn us away--they guided us, helped us source the blood she needed for a transfusion, and gave us hope. Though she passed shortly after, the team supported us with such dignity and grace that I've never forgotten their compassion. Not long after, still in 2018, MedVet helped us say goodbye to our other dog, Chance--my first baby. I found him on the side of a freeway when I was 18. He was 7 years old then and stayed with me until I was 31. They treated him with love and helped my 4-year-old daughter process the loss with patience and tenderness--right down to gifting her a copy of Dog Heaven by Cynthia Rylant. It's something I kept private for years, but it deserves to be shared. Fast forward to 2025. I brought in a duck named Agape with a life-threatening neck injury. For almost a week, I tried everything--wildlife centers, humane societies--but no one would help. It was only with the support of my AI companion (who we lovingly call "Cognis") that I figured out how to clean and care for the wound and what steps I could take to give him a fighting chance. Cognis even helped me find supplies and taught me how to make sterile saline. A huge shoutout also to Sherry at Tractor Supply Pickerington, who went above and beyond to help me find what I needed. Then, I learned that MedVet Hilliard treats ducks--and that changed everything. From the moment I called, they didn't hesitate. They calmly explained the intake process, welcomed my over-explaining without judgment, and prepared for Agape's arrival with care and protocol. They treated him like the precious life he was. Dr. Jew, the avian specialist, examined him with compassion and honesty. He explained that Agape was breathing through a hole in his trachea and laid out the very few remaining options. Even with less than a 5% chance of success, he never made me feel rushed or pressured. I've seen many doctors and vets who seem like they're only in it for the money--but MedVet Hilliard was different. They genuinely cared more about Agape and his quality of life than anything else. Dr. Jew gave me space, answered every question, and was willing to attempt a surgery that others refused--even to evaluate--because of fears surrounding avian flu. Ultimately, I made the heartbreaking decision to let Agape go--because sometimes, the most loving act is letting go. But I did so knowing that MedVet Hilliard had done absolutely everything right. They didn't see "just a duck." They saw a life worth fighting for, and they treated Agape--and me--with honor, empathy, and true care. Dr. Jew and the MedVet team are champions in every sense of the word. They don't just treat animals--they stand up for what's best for them, even if that means euthanasia, and they stand beside the people who love them in the hardest moments. The only thing I wish had been different was the existence of a permanent fix for a large tracheal injury in ducks. Like Dr. Jew said, birds are the only creatures that can survive something like this--but even modern medicine hasn't caught up to making that survivable long term. Still, I'm so grateful that they were willing to try. Thanks to MedVet, Agape's bonded duck friend, Sunshine, now has a forever home with people who understand and honor their story. And perhaps the most meaningful sign of all: shortly after we got the call that Agape was no longer in pain, we stepped outside to check on Sunshine--and saw a rainbow. Thank you, MedVet Hilliard, for everything. You'll never know how much it meant. For Agape You were only with us for a short time, But you showed us what love, courage, self-sacrifice, and devotion truly look like. From the moment you arrived, you fought--through pain, through silence, through every odd stacked against you. You reminded us that life, no matter how small or fragile, deserves protection, dignity, and a chance. You were never "just a duck." You were a soul. A friend. A reason to try harder. Your name, Agape, means unconditional love--and that's exactly what you gave, and what you received. You were never alone. You had Sunshine. You had us. And you had the incredible MedVet team. And just like you protected your friend Sunshine, MedVet made sure she would be loved and cared for by someone who understands ducks--someone who will cherish her the way you did. Your life together may not have ended in a fairy tale, but I know you would be happy that Sunshine's will--because of your sacrificial love. Through every moment of care, prayer, and hope... you had a world rooting for you. Even now, as the rainbow stretches across the sky, we feel you here. You are free now. No more pain. Just peace, flight, and light. You were deeply loved. You will never be forgotten. read more

They like to talk about how they pride themselves on being leaders in animal care, but really they're just one of your only options for emergency care in Ohio, particularly for exotics. There's a big difference between being an industry leader and just being present. I try not to consider finance in my animal's health care because I genuinely hate having to consider money over my pet's life. That said, here a place where most people would have to consider their finances. Been here 4 or 5 times for various things including 2 emergencies and at least two appointments. I've never left with peace of mind about how I'm paying my other bills for a while. Seems to be a common complaint on Yelp about this business. They say it's because quality costs, but I question the quality. This leads me to the next thing. Quality of care is not great. Doctors talk to you as if you're colleague. I went to school for accounting, I don't know what Olamtepaylozene does to treat Hemographic Protrusitoma or whatever the heck you people are talking about because I don't have a degree in animal medicine. You need to learn how to speak the language your customers speak, not medical jargon. They seem pretty quick to bring up euthanasia when the costs goes over a couple thousand dollars or will take some of their precious time. I can appreciate you making me feel okay about that being an option, but coming in and just being like "we might have to watch him over night and that might cost $3,000, or we'd get it if you just want to murder your pet instead," is a little quick to get there. The staff just seems pretty cold and uncaring. My last point, which also seems to be a common thread on here, is that you will spend half your life waiting on an update regardless of whether you have an appointment. I don't know if they overbook or what, but they seem to always be hours behind schedule. Unless I have an animal that is moments from death, I'll drive the extra distance to Cincinnati next time. They have other 24 hour care facilities for exotics. MedVet Hilliard is expensive and lacks quality and compassion from their staff. Maybe not the worst place in existence, but the worst I've been to personally. read more

Dr. Mohan is the absolute best avian vet around. Hands down. I've been taking my birds to him for decades and you just can't find anyone better. (I've discovered that bird owners drive for hours from other states to see Dr. Mohan!) This is a new location for him and can be quite expensive, but to me, these are my birdies and I'm not going to mess around when it comes to their care. Dr. Mohan and his assistant Elise (she's an integral part of the team!) are worth every penny. And they'd never ask you to pay for anything they don't think is absolutely necessary. One of my favorite things about Dr. Mohan? He brings his cart of equipment into the exam room with you. He does all examinations and procedures with you right there in the room. He even lets me hold my own birds during examination, tests and even two surgeries! It was so comforting to hold them myself and see every single thing they were doing. I just hate when vets take my pets into the back and I don't know what is going on, if anyone is comforting them while they don't feel well or when I can hear my pets crying in another room where I can't be with them. Again, this new office he is a part of can be quite expensive but Dr. Mohan and Elise are worth every single penny and they have my complete trust, without a question or doubt. I'm so happy he joined this office and didn't go into full retirement (he's only in on Tuesdays and Thursdays so schedule ahead). I'm going to freak out when he retires!! Lol Elise: You're going to go ahead and become a vet, right?? Side note: Ever have a question about how to care for a bird, find a lost one, or find a good home for one? Call Dr. Mohan or Elise. They are very well connected to the avian community nationwide and truly care about the happiness and quality of life for pet birds. They can help you care for, locate lost birds or place birds in loving homes any time you need their help. Birds take a special knack to care for, keep healthy physically and mentally, and to understand. Dr. Mohan (and Elise) is your man! read more

My brother and his fiancée's dog was ill, so of course they took her to MedVet in Hilliard, OH. The doctors were horribly insensitive. The vet(s) didn't tell my family that she was passing away, so they didn't even get to say goodbye. They also asked for a large sum of money on the spot for cremation or they'd send the sweet little dog home, where my brother and his fiancée could not do anything with her. The doctors offered a "cardboard coffin" if they couldn't cough up the money. Insensitive and completely heartless. This isn't the only time my family has had issues with this vet hospital. The vet also told them that he could have done CPR but chose not to because the puppy would just end up dying anyway, which he wasn't even certain about. If your animal is sick or hurt, don't take them to this hospital. From what I've read, and my own experience, your pet won't come out alive and the bill is going to be obnoxiously high. They might as well charge you for breathing. My family is devasted. I'm devasted. She could be alive right now, but she's not because the vet just didn't care enough. Unsympathetic. 2 pets in my family died here because these people are only in it for the money. I'd go to another state before I took my precious dog to this hellhole. read more

This veterinary hospital inexcusably neglected my beloved tortoise when he was in bad condition due to a respiratory infection. Despite spending an agonizing 6 hours at the clinic, my pleas for help fell on deaf ears until I demanded pain medication and antibiotics for my suffering pet. Tragically, as the hours passed, my once lively companion deteriorated before my eyes, his condition worsening rapidly. The callous response from the nurse, who deemed my pet as a lower priority compared to others, shattered my heart. The sheer lack of empathy and urgency displayed by the entire staff in the face of my pet's dire situation is unforgivable. Had they actually administered treatment right away things would have turned out very different. Their insensitivity and unprofessional conduct extend beyond this incident, as they callously mocked my cat's pain after his bladder surgery in the past. With only one part-time exotic vet on staff, it is clear that this facility is ill-equipped to handle the specialized care that exotic animals require. The devastating loss of my dear Snickers due to their negligence and lack of compassion serves as a stark warning to all pet owners - steer clear of this heartless and neglectful veterinary hospital. read more

Wow. Do not go here. Better then no twice. They left my Chihuahua in pain for a slipped disc. Gave him gabapentin, and refused him a steroid. I spent way more here for nothing here. Took him to a country vet out of town and got what he needed. These people are totally incompetent. I called back in on Tuesday to ask for a steroid because he was the same. He was in their office on Sunday. They said I needed to bring him back in to pay another office visit. My other Chihuahua was forced to be out down because I couldn't afford the 8k price tag to fix his issue. And they gave a paralyzed dog FENTANYL!!!! HR CANT FEEL ANYTHING AND THEY GAVE HIM FENTANYL. BEWARE. read more

this place is so greedy!! they will let your pet die before they help them!! for years i brought all of my guinea pigs here even for routine visits, however, when one of them got sick with the same genetic issue dr. oglesby saw in both of her sisters and knowing i only needed to get a product called critical care by oxbow for feeding supplement. this vet wouldn't give me a food supplement without seeing my pet again and again!! they would rather let her die than help unless they can continue to exort money from you!! read more

I don't care to reach out. Seems like you guys get a lot of the same complaints, so I don't really buy that you're "always looking to improve." It seems like a simple mismanagement of resources. You have an ER side which borrows resources from the appointment side, leaving people who had schedules to have clear their entire day because your operation is incredibly unreliable. Seems like you should just do away with the appointment side, or have a strict policy to manage those two areas as separate components. read more

I brought my cat in for a urinary blockage, was told he should be there for a couple days then I would have him back. Ended up having him for twice the time they originally said, and twice the cost which was astronomical anyway. I also wasn't told about the final increase til after the fact. He ended up reblocking a couple weeks later and I ended up taking him somewhere else that ended up costing me less than 10% of the original amount medvet had told me for the same problem! read more

Everything! This place will haunt my nightmares for years to come. I would write all the details of my experience but have opted to avoid re traumatizing myself and possibly others with my words. Instead I will state as clearly as possible, THIS PLACE SHOULD BE THE VERY LAST PLACE ON THE ENTIRE PLANET ANYONE WHO LOVES THEIR PET SHOULD EVER TAKE THEM! read more

All they want is money from you. They don't care anything else. Worse experience ever.

For the love of God and your beloved pet avoid this place at all cost!!!!