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    MEGA MC

    2.0 (65 reviews)
    Open • 5:30 am - 11:00 pm

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    Absolutely terrible service! DO NOT RENT FROM THIS COMPANY! Front Desk attendant was 15 minutes late to open the office so I could get my rental. First car they brought out had bald front tires. Second car they brought out had front end damage! Terrible customer service and even worse management.

    Chantel D.

    Country and Unprofessional. We waited over 2 hour for the shuttle. End up taking an Uber to the location. Upon arrival we wasn't even greeted by the 2 children that they had running the front desk. Told them how we were waiting for the shuttle for over 2 hours. No one apologize for the inconvenience .they didn't even tell us that there wasn't any cars available til we asked. Just sitting there with a dumbfounded look on their face. lol this experience was underwhelming. Literally ruined my trip. DO NOT BOOK WITH THEM!

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    4 years ago

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    5 years ago

    Good place to rent a car! Got a good deal on a brand new car. Easy to deal with very nice. Would definitely rent again and recommend

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    4 years ago

    waited an hour for a pickup and paid outrageous fees.

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    Page 2 of 2

    Ask the Community - MEGA MC

    Review Highlights - MEGA MC

    “So when it came time to return, Brianna called me to ask where the van was.”

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    Avis

    Avis

    1.7(164 reviews)
    1.2 mi

    To secure an upgrade and promotional rate, I prepaid through Avis and reserved a Tesla Model 3…read more Instead, Avis handed me a Hyundai Ioniq with barely 30% charge. At that level, I would have needed to charge it twice during a three-day rental, which sounded less like a ride and more like adopting a needy Tamagotchi. I returned to the counter, where the agent offered me the Tesla I had originally reserved. Unfortunately, it was parked offsite and would have required another 30-minute wait. To make amends, the agent upgraded me to a new, fire-engine-red Mustang GT. Suddenly, range anxiety had been replaced by a strong desire to grow a handlebar mustache and rock Ray-Bans. The delays continued at the garage exit. A QR code that supposedly improved the checkout experience didn't work, so I had to wait for the lone attendant to assist three cars ahead of me. The Mustang was clean, had a full tank, and delivered an exhilarating drive. Still, I'll keep renting from Hertz, since I've found their service more efficient, or Sixt, because their selection of premium vehicles at CLT is more reliable.

    This Avis location was incredibly slow at the counter, and unfortunately, the experience only got…read moreworse from there. The car I received was extremely filthy and clearly had not been properly cleaned. There was still trash left inside the vehicle, and there was also a very unpleasant odor. I went back to the counter to request a different vehicle, but I was told that it was the only car available. Upon leaving the facility, the woman working the checkout counter--the employee who checks your ID and keys before allowing you to leave the garage--was extremely rude and unprofessional. Overall, this was a very disappointing experience. Based on this experience, I will never use Avis again, nor will I return to this location.

    Photos
    Avis - The line to get to registry...

    The line to get to registry...

    Avis - 2026 Mustang GT.

    2026 Mustang GT.

    Avis - Photo taken after about an hour or so of charging.  Still not enough juice to get back to the airport.

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    Photo taken after about an hour or so of charging. Still not enough juice to get back to the airport.

    Dollar Car Rental - Airport check in

    Dollar Car Rental

    1.6(178 reviews)
    1.1 mi

    I wasn't able to rent a car from advantage because of territorial problems with franchise and…read morecorporate so the rental company next to them was able to accommodate me. Upon return of the vehicle I mentioned to the agent Nicole that I got a compact and not a mid size vehicle. I mentioned that I had to add oil and air and she completely surprised me when she gave me my total. She apologized and went more than the extra mile on this rental. I have never rented a car from dollar but after this experience I plan to rent in the future. Nicole thank you for making my experience today a memorable one at that. Thank you for making Everything Right!!!

    Too bad I can't give less than one star. I reserved and paid for a vehicle rental at the airport,…read moreand declined all additional insurance coverage, and the cost was $232. When I arrived to pick it up they asked me what I wanted for coverage, showing me the options in a notebook with no pricing. I chose the basic, thinking that's what came with it, since I had already declined everything else online. Then the next day I find out they charged over $250 extra, so I tried to call and get it straightened out. All I got was AI customer service, which was no help at all. Before turning the car in, I stopped and filled it up with about seven gallons, certainly more than I had used. I drove the remaining six miles to the airport and turned the vehicle in and went to the desk to find out about the additional charges, only to find out they had added $250 in additional coverage, more than I had even paid for the rental! Then to top it off, I got the final receipt the next day and find out they charged me $27 for fuel, even though I had driven a total of just 61 miles. Total cost of everything, including the gas I bought: $519 for 61 miles in four days. That's almost $9 a mile! I could have done just about anything else for transportation and paid less. My round trip plane ticket wasn't even this much. Never rent from this company. They will try to scam you for money, and apparently if they don't get enough, they'll charge more after the fact.

    Photos
    Dollar Car Rental - Interior of rental

    Interior of rental

    Dollar Car Rental - Sign

    Sign

    Dollar Car Rental - Out of pocket cost that I couldn't get reimbursed for despite being told I could.

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    Out of pocket cost that I couldn't get reimbursed for despite being told I could.

    SIXT Rent A Car - SIXT

    SIXT Rent A Car

    1.5(52 reviews)
    1.1 mi

    Jason Sandoval was polite and professional, so my complaint is not about the employee personally…read more My issue is with the policies and how they are presented to customers. I booked a 7-passenger Mitsubishi Expander through the SIXT website using the flexible booking option. When I arrived, I realized I didn't need such a large vehicle anymore and asked to switch to a smaller car that was available. I was not asking for anything free. I simply asked to be charged fairly for the smaller vehicle. Instead, I was told that changing the reservation would count as a cancellation and would involve about a 15% fee, which essentially removed the savings from switching to a cheaper car. So even though I drove away in a smaller vehicle, I still paid almost the same price as the larger one. This is what felt unfair. If a customer books a smaller car and asks to upgrade to a larger one, the company would obviously charge the difference. When the situation is reversed and the customer wants a cheaper vehicle, the same principle should apply. Travelers should also be aware of the insurance structure. I was charged about $107.55 for Third Party Liability, but the way it was explained at the counter made it clear that this coverage was minimal, and additional coverage was strongly recommended for about the same amount again. Also, if you rely on your credit card insurance instead of purchasing the company's full coverage, the security deposit increases from $1,000 to $3,000. The staff was courteous, but these policies were not clearly explained before booking. If I had known these details in advance, I likely would have chosen another rental company.

    The biggest scam of a company, I rented a sedan initially, when I arrived I was told I was going to…read morebe given a jeep wagoneer, I don't need an SUV that size for myself so I requested a sedan since I saw some in the lot. I was given a BMW, wasn't shown prior damage and this care already had a scuff on the front right bumper. I was never given a prior to rent damage report or anything. I return the vehicle and now they're accusing me of causing the damage and immediately billed me $2,000+. INSANE. Will never use this company again and will be taking legal action.

    Photos
    SIXT Rent A Car - SIXT

    SIXT

    SIXT Rent A Car - SIXT Car rental at Charlotte Airport

    SIXT Car rental at Charlotte Airport

    SIXT Rent A Car - Very rude employee who refused to honor our reservation.

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    Very rude employee who refused to honor our reservation.

    American Airlines - Bag drop

    American Airlines

    1.5(956 reviews)
    1.1 mi

    Great food & servers. I will return soon the next time I'm in town…read more I hope this helps someone make their decision. Thanks for listening.

    What a horrid experience this has been. We got stuck on a…read moreplane for over an hour because they couldn't connect the bridge to get us off the plane. No idea why it took an hour before they finally moved us to another gate so we could get off. I missed my connecting flight and had to book another one 2 1/2 hours later. I paid to board priority and with my new flight was stripped of priority boarding and my ticket showed boarding group 8!!! The other passenger that missed the connecting flight due to American airlines mechanical issues got priority, but not me for some reason. I was told to speak to the gate agent when boarding and told they could get me priority boarding. I waited in line for more than 15 minutes while the agent ignored me forcing me to engage her because she wasn't going to help otherwise. I told her about American Airlines mechanical issues leading to my missing the connecting flight and how I had priority and was told to speak to the gate agent to get it for the new flight. The agent asked my seat number after I explained that (Seat 11A), then she rudely told me she didn't k ow why they told me to speak to an agent and there was nothing she could do for me. I decided to post the picture of her with this review because how miserable are you to ignore someone and then have an attitude when they kindly explain the issue your company caused. If I can avoid traveling with AA I will, this has been an awful experienced made more horrible by the poor customer service.

    Photos
    American Airlines - Christopher on American Airlines went above and beyond to provide exceptional service--always with a smile. Truly a standout experience!

    Christopher on American Airlines went above and beyond to provide exceptional service--always with a smile. Truly a standout experience!

    American Airlines
    American Airlines

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    MEGA MC - carrental - Updated September 2026

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