DO NOT go to Metro Honda. I came to buy a car. I left having survived a TED Talk from a man who has fully confused himself with God. The Offender: Matt Sales Rep · Self-Appointed Oracle of Finance I came in on May 8th with a straightforward situation: a trade-in with some negative equity that I wanted to roll into a cheaper vehicle. Not rocket science. People do this every single day. But Matt -- and I want you to really picture this man -- looked at me like I had just proposed we solve climate change with a garden hose. Before I could finish my second sentence, before we had discussed a single number, before anyone had even breathed the word "approval," Matt's mouth opened and out came two words: down payment. That was his opener. His amuse-bouche. The bank won't allow it without a down payment, he said, with the quiet confidence of a man who has never been wrong about anything in his entire life, including things he just made up on the spot. This is a man who has an ego so large it has its own gravitational pull. Moons orbit this man's self-image. He had the energy of a frat guy who peaked in 2011 and has spent every year since surrounded by yes-men who laugh at his jokes and hand him beers on command. He doesn't ask questions. He doesn't listen. He simply arrives, radiates certainty, and waits for you to thank him. What Matt did not know -- because he did not ask, because asking would imply he didn't already know everything -- is that I walked in pre-approved through my own credit union. I had my own financing. His "the bank won't allow it" speech was aimed at a man who didn't need his bank at all. He was guarding a door I wasn't trying to walk through. The immediate pivot to down payment is the oldest tell in dealership history. It's the financial equivalent of a wolf licking its lips before you've even sat down. It means one thing: they are not here to help you buy a car. They are here to extract as much from you as possible, as fast as possible, before you realize what's happening. Do not shop here. And if for some reason you do, and Matt approaches you -- walk. Walk like you have somewhere to be. Walk like the floor is lava. Walk like a man who values both his money and his remaining will to live. Avoid Matt specifically. The rest of the dealership may be fine. This review is about one man and his enormous, unearned confidence. Such a weirdo. Giving Metro Honda some bad reputation, don't understand how this guy was given a position there. Good stuff Metro Honda, good stuff. Keep guys like those around and your reputation will plummet. Quickly. I forgot to mention, I called beforehand to see a Civic that I was told was on the lot ready to be seen and driven, only for them to tell me it wasn't there and at the shop. Waste of time. read more

I recently bought a Honda Civic at Metro Honda in Montclair CA. The experience was awesome. I knew buying a car, and specially my first car at dealer, would be a tough and stressful decision... but since first second I drop my old car to walk around Honda Cars experience was great. Great customer service ... not forced at all to buy something... first we were attended by a Asian salesman but he gently drove us to a coworker to help us with the language. Later we knew it was his first week at Metro Honda and he was been working hard. thumbs up to this salesperson because although he drove us to other coworker he attended us nicely. Then Seve (Esteban) did a great great great job showing us and explained details of different cars. Besides his nice behavior made it easy. Once we finished tours he passed us to a product specialist, Armando Monsalve, who explained us about real thing about a car ... $$$ numbers ... wow patiently he explained everything needed. Although my wife knew she was going to buy a car few months ahead ( not that day) we decided to go home so she would be able to decide. Then he offered us to look at other cars 0 mileage where soon she got impressed with a 2016 Honda Civic Touring ... I never expected my wife buying a Touring series ... Armando and his supervisor ( nice and very professional supervisor indeed) did everything possible in finance to close the deal. It was of course a long experience but completely worth time ... we ended up closing the dealer with Finance Manager Mr Sanders who in a very nice and familiarity dialogue explained the contract and giving us all and best options and getting out with a gorgeous Silver Honda Civic Touring... she Waited 17 years to buy a new car ... what a pleasure having those people taking care of it Because they closed the dealer and still needed to explain basic settings of this car they agreed to explained us if we wanted even they were closed but we agreed to meet next day and let them go with their families ... a brief explanation could have waited for following day. Don't remember names of everyone but experience was great. I am a chevy owner but if I should have to get a car ... Metro Honda would be on my bucket list for sure. read more

I am delighted to write this praise for Automotive Sales Representative Pang and Insurance Advisor Jimmy. Their remarkable performances in automotive sales and insurance services have left a lasting impression, providing me with unparalleled confidence and convenience throughout my car-buying journey. First and foremost, I must commend Automotive Sales Representative Pang. He showcases top-notch sales skills and expertise, and every interaction with him reflects his passion for and knowledge of automotive products. Pang always patiently listens to my needs and provides multiple suitable vehicle options for me to choose from. His professional advice and detailed explanations have given me a comprehensive understanding of the unique features of each car model, helping me make the most informed decisions. Throughout the car purchasing process, he handles all matters efficiently and swiftly, making the entire experience enjoyable and hassle-free. His service attitude is truly commendable, and I genuinely feel his care and concern for customers. Equally praiseworthy is Insurance Advisor Jimmy. His profound and comprehensive knowledge of car insurance has led to a tailored insurance plan that perfectly suits my needs. After purchasing my car, I had little knowledge about choosing the right insurance, but Jimmy patiently answered all my questions and helped me understand the pros and cons of different insurance policies. His recommendations not only put my mind at ease but also saved me a considerable amount of expenses. Jimmy's service is sincere and attentive, instilling confidence in me within the complex realm of car insurance. Overall, Automotive Sales Representative Pang and Insurance Advisor Jimmy have exceeded my expectations with their professionalism and service attitude. Their teamwork and coordination have provided me with comprehensive support, making the car-buying process significantly less burdensome. I am immensely grateful to them and wholeheartedly recommend them to anyone seeking top-notch automotive sales and insurance services. They are undoubtedly the most reliable and commendable professionals in this industry. read more

Metro Honda I've leased my Civic for 2 year now and I've received two calls from the salesperson who sold it to me--just to check up and see how I was liking the car. He was sincere, helpful, and respectful. He just wanted to find out how I liked my car--that was all he was calling about, really. I like that. Recently I exceeded my mileage allotment on a 3 year lease after only 2 years. I was aware of the mileage penalties, however, I didn't know of any other option but to keep driving the car and simply pay the penalty in another year at the end of the lease. I was surprised to receive a phone call from Dan Delgado, a Metro Honda employee, informing me that they were aware of my high mileage problem and wanted to help. (As an aside, I think he discovered my mileage was high because more than once I had my oil changed/ tires rotated at their Metro Express.) Car salespeople have a reputation for being pushy and self-interested. Dan was courteous, positive, helpful, and seemed sincerely interested in helping me find the best solution to my problem. He offered a solution that would take the car off my hands (and didn't incur more fees) and would allow me to lease or buy another car. Doing so was good for me because it would keep me from having to pay huge mileage penalties in a year and was good for them because they would be able to sell the car now at a higher price (with low mileage) than they would in a year. This "win-win"mentality impressed me and makes me want to keep going back to them. It makes me feel that they not only have their best interest in mind but also mine too. Metro Express I love that they offer a free car wash when you have your car serviced there--and not just the outside, but also free vacuums! I felt important when I drove up to have my oil changed. They wrote down my VIN and ever after called me by name. read more

My recent ordeal with Metro Honda has been nothing short of a nightmare. From the onset, it was clear that their service representatives were more adept at deception than customer care. The troubles began with their disingenuous claims of attempting to contact me regarding my car pickup. Despite alleging multiple phone calls, they conveniently failed to leave voicemails, send texts, or emails, making it all too easy for them to brush off responsibility with the tired excuse of "no one picked up." However, the pinnacle of frustration came with the transmission issue on my 2017 Honda Pilot. Just over the mileage threshold for warranty coverage, I was hit with a hefty $1,200 bill for maintenance. Little did I know, Metro Honda had charged me for services already covered under a Honda recall program. Upon discovering this egregious error and seeking reimbursement, the nightmare intensified. For months, I've been embroiled in a battle to reclaim what is rightfully mine. Each attempt to obtain my refund has been met with the same stale narrative of phantom phone calls and no tangible efforts to rectify their mistake. What's more infuriating is the blatant disregard for customer satisfaction and the cavalier attitude towards holding my money hostage. In a fair world, they would not only reimburse the erroneously charged amount but also compensate for the six months of interest lost due to their incompetence and negligence. The sad truth is that Metro Honda has devolved into a shadow of its former self, resorting to bullying, cheating, and outright lying to its loyal patrons. If they wish to salvage any semblance of a reputation, they must undergo a radical transformation in their approach to customer service. Until then, potential patrons beware: Metro Honda is a dealership best avoided. read more

After numerous attempts I finally found a courteous and honest Honda dealer to have my car serviced. I was prepared for a long battle to address the VTC problem with my wife's 2010 Accord. After parking her car at the dealer over night I had service advisor Henry listen as started her car the next morning. Henry was very knowledgeable, courteous and sympathetic to our situation. He verified the problem and to my surprise informed me that Honda would repair our car under warranty. I was extremely happy considering her car is a 2010 with 81,900 miles and year past normal warranty. In addition he informed me that the air bag inflator needed to be replaced and ordered the part for a future appointment. We had purchased her car from Pasadena Honda and used to have them service our car until a few years ago when I made an internet appointment for service and never received a verification email. When I called Pasadena Honda the day before to verify the appointment I was told that they did not have any openings to have my car serviced for the day and time I had selected. I informed them that I made the appointment online and I was told that since the time I requested was not available no appointment was made. When I asked them why I wasn't notified he hung up on me. Obviously, that was the last time I would use Pasadena Honda for service. Since her car still needed service I went online and discovered Metro Honda. They made an appointment for the next day and serviced our car with no hassle even though they were working from a temporary trailer while the new service department was being constructed. I can't express enough how thorough and professional Metro Honda's service department has been since then. I highly recommend Metro Honda for your service needs. read more

My wife and I had a pretty great experience 5/18/2013 at Metro Honda. We were greeted By Eugene Correa he was our sales guy throughout the process. Really lively attitude and most of all, honest. I'm a first time buyer was expecting a lot of pushy attitude and all that regular bad stuff we hear about car salesman. Eugene was none of that! We went in wanting to finance a car. Unfortunately our financial situation made that not so possible but Eugene went on to explain how we still had an option to being able to go home with a car and explained in pretty great detail pros and cons of leasing and financing. We were there for about 2 1/2 hrs all together (from the greeting point all the way to receiving the keys) and went home with a brand new 2013 Honda Civic. We hear that 2 1/2 hrs is pretty quick for a car sale. Maybe it helped that we did our credit application through their website? I'm not sure but it was an awesome experience. We love this car but we're also happy to know we can come see our options for another car in 3 years and really appreciate the service. Eugene is definitely your guy! I am updating this review to ADD something too cool that recently happened with Metro Honda. on 5/29/2013 I received a call from Rico Ganaban in finance to come down to the dealership and sign some new paperwork because he had gotten us a new monthly payment. I went and found out that Rico had talked the bank into getting us a LOWER monthly payment. The reason I had to add this is because I didn't ask for it. I never said a word about seeing wiggle room in the payment, nothing at all. The fact that he went ahead and did this for us on his own was beyond awesome. Feeling pretty great for having chosen Metro Honda. Thanks a lot guys! read more

Kind of sketchy... I would pick somewhere between 2 and 3 stars; honestly 2 seems a little harsh. This review is in regards to the service department. I brought my element in for an oil change and asked about the windshield wiper blades, which they said they'd replace. 4 hours later, they weren't even done and had promised it wouldn't take long. I had noticed other people looking pretty disgruntled sitting in chairs glancing at their wristwatches every few seconds, so I wasn't the only one being strung along, obviously. I think they took as many people as possible to get business, told them what they wanted to hear, then were left swamped with work that they could never finish even near to when they'd promised... I told the guy repeatedly that my girlfriend had work at 5:30; he dismissed my concerns and shuffled us into a room where we proceeded to wait longer and be hounded by some salesman about "getting into a new car" instead of the hassles of our 'old' one. I told him not to waste his time, we'd just bought it less than a week ago, a 2004 with 70,000 miles by the name of Ethel. Finally, literally seconds before my girlfriend had to be teaching a fifteen person Pilates class, our car rolled up to the curb, 'ready to go.' We got in, raced away and screeched up to her studio just in time for her to sprint in and start class. It was then that I noticed they had only replaced one of the wiper blades. I was so displeased I never went back and paid someone else to put a wiper blade on, thus paying twice. And I can't help but wonder, what if they only checked one side of the brakes, or checked the air in half the tires. Needless to say, I won't be returning to Metro Honda. read more

I'm writing this review regarding the internet sales representative, Josue. If you have potential customers traveling a long distance to purchase a vehicle, the least you can do is ensure the experience is professional and worthwhile. We drove from San Diego to view a 2020 Honda Civic listed at around $20,000 with approximately 13,000 miles, based on the photos provided online. Unfortunately, the condition of the vehicle in person was completely unacceptable and did not reflect the listing. The interior was extremely dirty--there was makeup smeared on the driver's sun visor, noticeable stains on the seats, and crumbs in the gear shift area. Additionally, the leather on the gear shift was torn, and the surrounding plastic appeared scratched and damaged. The exterior was just as concerning. Despite being advertised as having no damage, the front right fender was misaligned, there were cracks near the front Honda emblem, and a chunk was missing from the rear right tire. We were also told the vehicle had been in the dealership's possession for 86 days, which makes its condition even more disappointing. At a minimum, it should have been properly cleaned and inspected before being shown. To make matters worse, we never once met or spoke with Josue during our visit. While our appointment was scheduled for 10:30 a.m., the dealership had been informed ahead of time that we would be running late due to the commute. Communication leading up to the visit was also vague and unhelpful. Overall, this was a very frustrating and disappointing experience. I would not recommend making the trip based solely on online listings without confirming the vehicle's true condition. read more

My visit to metro Honda was by far one of the worst experiences I have ever had when buying a car. The initial sales man Eugene Correa was a decent guy and very helpfull but the finance Manager was Horrible. I went to buy a pre owned accord that i found on line expecting to be in and out. Metro ran my credit and came back with two numbers 697 and 654. Metro has the option to pick witch score they wanted to use, but because I called one of my buddies who is also a car salesman to see if the deal I was getting was good the finance manager quickly decided to try and get over on me or should i say screw me. As a UNITED STATES VETERAN I felt that I should have been treated better and with more respect than what he gave me. If this is the level and integrity that the management staff of METRO HONDA has for its customers and VETERANS I would STRONGLY urge anyone interested in buying a Honda to look any were but METRO. Needless to say I went to another dealer were they priced matched metros price and gave me a deal far surpassing what Metro was willing to do. In closing I will never go to metro again and I would tell all SERVICE MEN and WOMEN and VETERANS looking to by a Honda not to go to a dealership that spits on the men and women that fight for this country. To the GM of Metro your managers represent you and if this is who you have chosen to be the leader of your dealership I'm sorry for you. several men and women have died to protect the freedoms and liberty's you have today, Its sad to see a dealership like Metro try and screw us but hey that's what i fought for, YOUR right to give us the finger. your welcome!!!!! read more

We are so pleased with our service at Metro Honda! We've gone to other dealerships and it didn't even compare to the service we got at Metro. They are honest and friendly and truly give you the best deal! They take there time and you never feel rushed. You can tell they love what they do! We were helped by their service manager Kevin Wang who was amazing! He gave us such a great deal and was so honest with us! He beat other dealerships prices hands down. We compared before trying them out and we are so glad we went with Metro! The salesman Gerono was so great! He was so patient with us and we took up so much of his time. He made us feel like we were making a great decision and we couldn't be happier with our choice. Nikkie Harkins (technology specialist) helped us learn all about our new vehicle we purchased. We've purchased vehicles in the past and I've never met another person who knew so much about the car we bought and was so very personable! She was extremely helpful and so sweet! We could tell not only did she know everything about the vehicle but she seemed to really love what she did. Her passion and enthusiasm for the vehicle really made us feel great about our purchase! She called us a few days later to check in on us and make sure we didn't have any further questions about the car. I thought that was so professional and showed how much they care! Thank you Metro Honda for helping us with our new car, we couldn't be happier!! -John and Portia Gale read more

A week ago today I purchased my first Honda. I was there to checkout a specific model and setup a day for a test drive. I was in the process of buying 1 of 3 different Makes and Models, the Accord was one of them. From the beginning Daniel Gamez was very helpful and knowledgeable about what I was looking for. We setup a test drive a couple of days later with the specific model. Adam Salcido, product Specialist, rode along and showed me how things worked in the car, such as the NAV and sound systems. Adam also helped with my trade-in. Both Daniel and Adam did a wonderful job of preparing my car for me so I wouldn't worry about anything, such as connecting my phone. Between the two of them, and their Supervisor, Armand, they located (there was only one car in all of SoCal with my specifics) and sold me the exact car I was looking for, and at an excellent price. Daniel has been there for me every step of the way. Daniel is a professional, knowledgeable and friendly Salesman (He also makes a GREAT cup of coffee. ;-)) He helped my purchase of the deck lid spoiler and window tinting to go smoothly and introduced me to the 'right' people along the way; Eric in the Parts Dept. and Henry in Service. Alex A., the Finance Manager, really knows his stuff. He explained everything so it was easy to understand and in a timely manner. Armand has a good Team working with him. Thanks Guys, Michele F. read more