Beware of unnecessary charges! When we first went into Firestone, we spoke to Rafael who was fair…read moreand honest with us. He explained that it would be $9.99 for a diagnostic exam. No problem! We explained what was wrong with the car and what was needed. They weren't able to look at it until the end of the day, but quickly confirmed what was wrong. He called me and literally said, "you were right, it's the bushing that needs repair". They ordered the part and said they'd call in the morning. A new guy, Elon, called to let us know it would be $249. He also called to let us know we needed a new battery. Mind you, we haven't needed to jump start the car for years, so this came at a very interesting time for us, wondering what they did to drain the battery. Either way, we declined the upsell items he mentioned, and went in to make our $249 payment. Lo and behold, the payment is now over $300. When asked why it's different than what he told us over the phone, he stated that it was a $50 diagnostic fee. I stated that I told Rafael what was needed to be done, so why the large diagnostic fee, when I was quoted $9.99. He said, "well, if you give me the part number that you gave Rafael, then I'll take off the fee". I didn't think I needed to give him a part number. To be fair, I was willing to pay the $9.99 fee that I was quoted, but also thought that was part of the $249 he said it would all cost over the phone. Elon was so smug during the conversation, knowing there was nothing we could do about it. Well, hope someone sees this and knows that if you deal with Elon, you may pay more than you expected, just like I did. Like I said, beware of this shop and the extra charges. FYI - their A/C guy is on leave, so they can't work on that right now. Not sure how long that will last, but sounded like it's going to be awhile.

Amazing service, came in for a rotation and rebalance and it was done pretty quick. Bryan did an…read moreamazing job and took care of me. Definitely coming here again!!

Fantastic experience. We buy cars pretty regularly for our business and it seems dealers with good…read morecustomer service are far and few between these days. I have been lucky enough to work with Gary from Simi Valley Chevy who has been fantastic on our past few purchases. As a business owner, all I am looking for when buying new cars is somebody that can understand my needs and value an ongoing relationship. The team at Simi Valley Chevy has been transparent, welcoming, and offered great pricing on the 3 cars we have got from them. 10/10 experience. Would happily recommend them to anybody in the future and thrilled to continue buying cars from them.

SCAM ALERT -I was probably one of the easiest sales on the month for them and they fumbled…read moreeverything. The customer service was horrible, the salesmen were just going over what they rehearse and the sale manager is a joke. I walked in and said "i want to buy the Used 2016 subaru wrx, ive owned one before, i built it into a racecar with an added 150hp, in which, i did 80% of the work myself. I dont care whats wrong with the vehicle, ill buy it today, right now if the numbers line up" The first sales man kept pressing me to look at the car... "but have you seen this one?" After telling him i wanted to speak to someone higher up cuz i dont need to be sold on something im set on buying, the second salesman, Jose, says​ "the price is firm". I talk to the financial manager and he gives me excatly the numbers i wanted. Was easy money. The financial manager, Sergio had the sale, but i walked away to come back the next day with a mechanic because that seemed to easy for me to talk them down thousands. We popped the hood and that dealership is straight liars, saying the car is "certified". I was gonna purchase it before i even popped the hood. After looking under the hood, battery was leaking acid on the fire wall with massive corrosionon the terminals, oil leaks in 3 different major spots, radiator replaced, strut mounts are blown out, had a cobb accessport previously installed which alters the ECU program, and so much more. Basically, This car was beat to the last inch of its working life.... and the sales manager said it was certified by their mechanic. Im telling you right now, they are ripping you off and selling bad vehicles. I made a video out of all the problems. I still want to buy the car with the problems but im not out of spite for the staff. Furthermore, I talked to the sales manager and explained my frustrations and he laughed at me and said, "sounds like we like the car more than you do," after they had already ran my credit to buy the vehicle and everything. Im looking to buy a corvette also, i was just looking at the WRX to drive back and fourth to work. But they lost the easiest sale on that WRX and a future sale on the Corvette. Thousand Oak Chevrolet took car of me. I love my new corvette also. Dicks.

Excellent Customer Service! My vehicle needed a prompt oil change and these Awesome guys took great…read morecare of me with all Promptness and I had a great coupon as well! My new GO TO 100%!!!!

Agree with the high mark reviews and highly recommend Brakes & Wheels. Not only was the cost…read morereasonable, but the customer service went beyond your typical scripted spiel. Brett walked through the work detail with me and gave the reasons to what was most likely the cause of the issue. Jose was equally outstanding in the service he provided. It's very exciting to find a place like Brakes & Wheels who provide trustworthy service at an affordable price. I highly recommend them for all your car repair needs.

Robert is a great guy. He takes care of the repairs patiently and does a very good job…read more Great value for the money you spent. I had done oil changes, tire changes, brakes, and all other fluid replacements. Good place, please plan to wait patiently as he is one man army and services on first come basis.

Bad experience at this shop, replacing wrong parts, and not fixing the right parts that make my car…read moresafe to drive. Live and learn . . . Just a warning for you people out there, wish I didn't have to give it one star.

I got my vehicle serviced here by Jay. It was a great experience. He used official Toyota parts and…read moregot my spark plugs, coolant , brake fluid , oil, and tire rotation done in 2 hours. Fast and very affordable compared to a dealership. He even adjusted my hand brake for free. Great guy and fast service. Please support him and his business. He's been in Simi for 30 years and did not know about him. I'll be coming to him exclusively for all of my auto needs from now on.

I just left here and Jay is amazing. He fixed my 15 year old rav 4. My dad and myself have been…read morecoming here for 20 years. They are amazing. They are reliable and affordable and do a great job. If you have any type of Japanese car take it here.

Spouse just picked up her new 2026 Ram Limited…read more We were treated very well by the entire staff. They had a lot of Ram 1500s to choose from - all priced to move. Ask for Gio and Farid were the best. They took the time to show us all the options.and features of the 1500. Shaddy and Jason worked very hard to make this deal work and get us in to the car my wife was happy with. Mark in the finance department helped us get the lowest bank rate available and made sure we understood everything we were purchasing.

Peter in service was great vehicle went if for warranty and…read moreit got done in a timely manner with great communication

Shout out to Joe and Kitty ! If you are a woman who looks for honesty, someone to truly care about…read moreyour needs and want these qualities in a mechanic shop look no further. This place is the TRUTH with such fair prices. They give it like it is and make sure you are SAFE. Knowledgeable workers and friendly front desk individuals who treat you like a person not a customer. If you are far make the drive because this is a well rounded business you won't ever have to find someone else!!

I was looking for a new mechanic and decided to try Schneider's Auto Repair today, and I'm really…read moreglad I did. I had a metal scraping sound coming from the right side of my car and didn't think it was the brakes. They took the time to perform a full inspection and found a bent metal part that was causing the noise. They bent it back into place and completely fixed the issue. Best part? They didn't charge me anything for the inspection or the fix. I thanked them and told them I'd be leaving a review. Needless to say, they've won a customer, hopefully for many years to come. What an honest shop. Thank you, Schneider's Auto Repair!

This dealer is located in a prime location auto mall surrounded by several other dealers. I began…read moremy car shopping journey with Dodge and others. After long hours of shopping the auto mall, I stopped by Chevy and was greeted by Mike the salesman. From the get-go the process felt organic and friendly. Mike was very knowledgeable and demonstrated high automobile business acumen. The negotiation was seemingly fair, they showed determination in getting me the most discounts. The manager Brett was reasonable with negotiations. Mike from finance was very thorough and detailed as he walked me through the contract reviews. I visited the service department to take care of a couple of scratches. The service was overall excellent, quick and thorough. Both the service manager and administration were great to work with. Overall it's evident the culture is aligned across all business functions. Friendly, reasonable and attentive location. I highly recommend Swickard Chevrolet in Thousand Oaks

My 2018 Chevrolet Colorado arrived at Swickard Thousand Oaks under its own power, driven on the…read morehighway at 70-80 mph. It left unable to exceed 25 mph. That change happened while the vehicle was in their care. I brought the truck in with a check engine light. They diagnosed a turbo hose issue. I paid $1,400 for the repair. After the repair and being told it was ready for pick up, I was informed the turbo had failed, quoting approximatly $5,500 to replace it. A competing authorized Chevrolet dealer quoted approximately $3,000 for the same repair. An independent mechanic quoted roughly $3,200. Swickard's quote was approximately 70% above market -- presented while my vehicle was disabled in their possession and I had limited options. The question I've never received a satisfactory answer to: if the turbo was failing badly enough to trigger limp mode after the repair, why did the truck operate at highway speeds before the repair without triggering limp mode? I ultimately had no choice but to sell the truck and purchase a new vehicle. Swickard later offered a 10% discount to the agent from BAR on the $5,500 quote -- knowingly that I had already sold the truck. I have a BAR complaint (Case #CP2026-9612), a BBB case, and a California AG complaint on file regarding these practices. I'm sharing this so other consumers can make informed decisions before bringing their vehicles here.