I am a perennial Subaru owner, and my latest Outback purchase was, as usual, supported by upfront due diligence and pricing inquiries with Internet Sales associates at all the local Boulder-Denver Subaru dealers. Before ever setting foot in any sales room, Phil Grzegorczyk at Mike Shaw was willing to earn our business by matching an extremely competitive offer from another higher-volume regional dealer. From the time we arrived at the dealer to the moment we left the lot in our newly purchased vehicle (less than 1 1/2 hrs total), Phil guided us through the process with extreme efficiency and graciousness. Very professional service on the sales end...we will be in to sample the after-sales service and parts departments for sure. Highly recommended! read more

I have had two very disappointing experiences with the service department at this location. I purchased a new car and within a few days I heard a strange noise when I turned, so I made an appointment. I waited for 4 hours, just for them to tell me there was nothing wrong. I was sure that there was something wrong, so I took it to the dealership I purchased it from, and the mechanic was able to diagnose the problem within 10min. I had them call the service department at Mike Shaw to let them know that there was something wrong and that they needed to fix. I got my car back after needing 5 parts replaced. Three weeks later I'm sitting in traffic during an extremely windy morning and my under guard gets torn off, so they clearly didn't attach properly when putting back on. When I go in and explain the issue, the rude, sarcastic employee tells me that I probably hit a plastic bag and that I caused the damage! I know exactly what happened and I even pulled over and took pictures as soon as I heard something (my under guard getting blown off). The employee who "helped" me, was rude and treated me like I was an idiot. I will be taking my car to a dealership that actually knows how to provide good customer service. read more

I bought a car from Mike Shaw Subaru about two years ago and recently got into a car accident. Afterwards, the body shop had asked me if I took off the reinforcement bars under the bumper covers on my car. I had not. Apparently Mike Shaw didn't do their 152 point inspection on my CERTIFIED pre-owned vehicle (and yes I checked, bumper inspection is on that list). The body shop employee said that removing the rebar is a huge compromise in safety and we are lucky we weren't hit head on and in the side instead. I am only giving them two stars because perhaps it was one of their mechanics taking short cuts during the inspection and not just the dealership being shady... But who knows. read more

DO NOT SHOP HERE! I purchased a Crosstrek from Jaime in July 2018. When he explained the features of the car, he said it came with satellite radio, pointed to where I could find it on the console, and said he would need to activate the XM radio trial. After 3 weeks and one follow up email and phone call from me, he told me the model of the car does not come with satellite radio. I was disappointed that a salesperson did not know the features of the car and frustrated that after the purchase, I did not have the features I was promised. I called Matt, the sales manager, who said he would send me a $50 gas card - tiny compensation for an uninformed sales team. After 3 weeks, the gas card had not arrived in the mail. I visited the dealership and Matt said he forgot to send it. A week later, I'm still waiting for the gas card, and an email from Jaime said they sent it to the wrong address - even though Matt wrote down my address and I confirmed it. Jaime did not respond to my email when I asked how that happened. I do not feel like a valued customer and will not be returning to the dealership for future purchases, nor will I be recommending that anyone go here to purchase a vehicle. Update: The customer service department offered to overnight me a $100 check. It has been over a week, and I still haven't received a check. Three messages to Jocelyn, the customer service representative, have not been returned. I reached out to the general manager weeks ago with no response. I have contacted the regional office. Please do not shop here. read more

I had a very pleasant experience with Mike Mullen, the internet sales manger, here at Mike Shaw. I was on the search for a used car for my daughter and found one via the internet here. I sent an email and Mike quickly responded, I let him know which car I was interested in, and he let me know it was just traded in and had to go through inspection and that he would drive it to make sure it was in good operating condition before I decided on driving out and seeing it. Well, he did drive it after inspection and gave me an honest opinion and that there were better cars, in my price range, on the lot (there were some mechanical issues with the one i wanted and he was up front and honest with the information). I ended up not buying a car from Mike Shaw Subaru but that was just based on not having what I wanted in stock at the time. I'm writing this because I thought it was commendable that somebody in the business of selling cars was honest and told me that this may not be the best car for me. I know car dealers get a bad reputation but in this instance Mike won me over and when I'm in the market again I will start with him first. Thanks Mike for looking out for me!! read more

I had a great buying experience with Mike Shaw. I walked in not knowing if I wanted a Subaru or which one I would want - my sales consultant (Jamie Chu) listened to my needs and put me into the perfect car, first time. Financing was super easy, and it was a pleasant experience all around when usually buying a car is so stressful. I really appreciated how smooth and easy it all was! (I also used the service department for adding some accessories the next week, and they were excellent as well.) read more

Always pleased with the service at Mike Shaw Subaru. A huge thank you to Dan Peeples for the great customer service!

Very professional After a deer stepped in front of my husbands car, we found ourselves in the car market. After visiting multiple dealerships, and talking to many, many more on-line we purchased our new 2009 Subaru from Mike Shaw Subaru. First - great internet sales team. I talked to Phil and he returned ALL my emails, fast. In this day and age this shouldn't be a big but other dealers couldn't do it. Second - Lisa L, great sales person. We were not happy about having to buy a new car or having to haggle, yet she did a very professional job of helping us settle on a price. Third - financing. We had done our homework prior to visiting and new rates. This dealer met even exceeded the rates at the Credit Unions we looked at. My one complaint - would have liked more selection in used Subaru's. But like I said, we did buy a great car from them so clearly this was not that large of a block. read more

If you don't like pushy sales mangers, avoid this place. Avoid Gabriel, he's relentless. But Alex was great!

Cliff hooked it up. Because he kept in constant communication with us during out lease we were able to end our lease early no strings attached because we became a 1 car family recently. 100% earned our business the next time we go shopping for a vehicle. read more

We had a great experience buying our car. I highly recommend working with Keith!

Bought a used Nissan from these guys , had it inspected 2 times and the first road trip I take it on , found that it needs a brand new transmission . The offered no compensation or buy back while I was stuck in an out of town location. read more

We bought a 2015 Outback here and the salesperson was great. He was nice and got us a pretty good deal. But when we went back to the Finance department, it was a whole different story. They sold us a warranty for $6000, which we found out later was more than double what other dealers sell them for. We were in such a hurry because the process of buying a car is an all-day affair and with a 2 year old in tow, it was definitely time to go, so I didn't pay much attention. But when I got home, I did the calculations and figured out that the warranty was ridiculously expensive. That's another thing - they didn't even give us paperwork that showed our total loan amount. I just think it's a little sketchy. Subaru lets you cancel your warranty, so we did that. We went to them a few times before for maintenance service, and each time we went there, something ELSE in the car broke the next day. One time, our key broke in the ignition. It just seems shady. And I also know a guy who used to work there and he says they'll rip you off every chance they get. I prefer Flatirons Subaru in Boulder. They're much more honest with you. read more

Real disappointed. I called a week and a half in advance to make an appointment at opening, and the lady on the phone said it would take 3-5 hours max. I set a doc appt 7 hours after I dropped off my car, thinking that would be plenty of time. I walked in just before open, 10 mins before my appt, 820am, and some guy Mike, said it would take all day, they had other cars to work on, so it'd be best to leave the car until 6pm, that it may get done sooner but maybe not. I was taken aback but I don't have any other time to get it done for the next couple of weeks so I requested that they call me before they work on my car, because if it's within the next couple of hours I may not need to reschedule my day. The guy wrote down a note on the invoice and said he would. I left and get a call at 12 saying that they are DONE with my car. I appreciate them getting it done, as appropriate for the appt that I setup, but I asked for them to call before working on my car. I had just finished inconveniencing my family for rides and rearranging my day because no one had called, figuring they had not yet gotten to my vehicle. So I get dropped off, I walk into the office, before I even say anything, the front desk man right by the door asks me to sit down, he has another customer to take care of, and calls her up. So, I get it, she's been sitting there waiting for awhile, I take a seat, the guy finishes up with her, and then leaves to the garage? the backroom? somewhere... Doesn't say anything to me. I figure he'll be right back, knowing I'm sitting waiting for him so I patiently wait. After awhile of just sitting waiting, not being helped by anyone even though I am the only customer sitting there, I went to another sales guy at the desks and explained to him that the first guy told me to sit and then left, he could tell I was frustrated and I could tell he was trying to be pleasant, put away whatever he was working on and helped me, he was the only good thing about this whole experience. Also, while I was just sitting waiting, there was another sales women who's desk was actually right in front of me, who was talking and flirting with some of the technicians that came in, asking everyone what they wanted for lunch, this and that, I was about to approach her as all technicians left, when she picked up the phone and apologized to whoever was on the phone and she had verified some car part. She left someone on hold for the entire time she was dilly dallying with the staff, to the point that I had no idea she was helping someone on the phone already and was about to approach her with my dilemma. That's when I went to the other salesman. Absolutely so unprofessional all around. I had never been to Mike's Shaw before, and will never return, never have I ever been so inconvenienced and treated so disrespectfully at a place that considers themselves professionals. Very very disappointed. Would not recommend. Also after venting to my brother about the treatment, he recognized that he went to the same dealership after he bought a brand new subaru wrx and wanted to switch out a part, several months ago. He told me that the technician gunned it out of the parking lot, and took it on a joyride, and messed with some of his performance recordings, extremely unprofessional. He let the owner know and was not compensated in anyway. He said if he had known he would have told me to take it to the Subaru dealership in Golden, he said he has had no issues there and trusts that if he leaves his car, they won't potentially cause more damage. I wish I had read some reviews before booking the appt here, looks like I am not the only one who was disappointed with the service. read more

I purchased my 14 Outback with ease. (Last day of the month at that). Customer service was excellent. Negotiated the price online and was glad it remained the same upon getting there. They didn't try to up sell or get me in a more expensive car. Test drove the car, filled out paperwork and waited a few while they got the vehicle ready and paperwork processed. Kids were able to play while we watched the game. Offered refreshments by several persons while there. This was the easiest car buying experience to date. It almost seemed to good to be true. read more

Great service, decent prices. We had an awesome experience here, after a terrible one at Shortline.

My experience with Mike Shaw Subaru could not have been a better one. I recently moved to the area from the Midwest and wanted to buy a car locally. Jared Pleva helped me through the process and thoroughly explained the inventory and my options. I bought a Crosstrek and he periodically checks in to make sure any questions that I have, are answered. Even today I needed a loaner car to get to work because my car was getting detailed and Jared came to the dealership hours before his shift, before it opens to get me a loaner so I could get to work on time. Talk about customer service!! It just goes to show that they really care about their customers and want the best for them. I highly recommend Mike Shaw Subaru for your next car purchase. read more

After a terrible experience at AutoNation Subaru Arapahoe, I came here hoping for something better, and I was not disappointed. Shane Monahan, the salesperson I worked with, was honest and transparent, not at all pushy, and did an excellent job with answering my questions and showing me the features on the car (the EyeSight system in particular), which led me to eventually purchase a shiny new Subaru Legacy. Overall, it was a fantastic experience, and I highly recommend anyone in the area looking for a new Subaru to come here first. read more

Went in expecting to test drive and then check out a few more dealerships. Ended up signing papers that day. We had a specific budget we wanted to keep, and even though we weren't looking for a big-ticket car, our salesman Shane made us a deal to stay within budget. He worked with us to get exactly what we wanted. Finance papers took all of fifteen minutes. Would recommend. read more

Alex Comar, from Mike Shaw Subaru was very enjoyable and easy to work with! He was very informative about his inventory and went above and beyond to fulfill our custom requests! Alex was very patient with me, my wife, and my 1 year old son, in order to ensure that we walked out the door, completely satisfied! We ended up leasing a Subaru Forester, with a brown leather interior, specially inserted, for a remarkable price! There was never any nagging, signs of annoyance, nor beating around the bush with Alex. He was very considerate, up-front, and helpful to work with. We will certainly be recommending our friends and family to Mike Shaw Subaru, all because of Alex Comar! read more

Purchased new Forestor, they did all they said they would on price, financing and delivery. Very good dealership.

I wish I could give ZERO stars. Experts in wasting time n lying to the face. Wasted a precious saturday. Went in and gave my expectations of lease. Clearly gave the details of what was I looking for with respect to duration of lease, price etc as I did not have to waste my time if it would not work. Was suggested a car n trim which the sales person discussed with her manager n mentioned will be with in my expectation. After wasting 3 hours was given a quote which was no where close to what was promised n they lied to the face saying that's what they THOUGHT I will like. They had the details written down in a form as soon as I entered. When I questioned why did they waste my precious time when I had given them the clear details, all they could say was "sorry for the mistake" n just walk away .. no respect for the customer or the time .. meaningless apology n logic less maths. ZERO marks for their maths n logic. read more

I came in just to look. King greeted me at the door before I walked inside and asked what I was looking for (Forester XT.) Before I knew it, I was behind the wheel test driving what is now my brand new car. I spent a total of 3 hours from the time I parked my car till the time I drove off. It would have been quicker but I had to leave for an hour meeting down in Denver. King did not "sell" me the car, rather explained all the benefits and features of the vehicle.... Which is why I bought it. Frank in financing was also great to work with! They also gave me more than why I was expecting on my trade-in (2012 outback.) I had a great experience and I can't say enough good things about this place! Thanks guys! read more

I recently purchased my vehicle from Mike Shaw Subaru at 10th, and I am very happy with it. Cliff our sales guy was super efficient, and professional. I had done my research online, and knew what I wanted. Cliff assisted me with information, and was very practical which I can appreciate. We did it all the same day in a very timely manner. He was straight forward with negotiations and I felt he was very open and honest with us. I thank you Cliff for a very good experience. Gracias! :) read more

I met with Hutch to talk about a new car, he was absolutely amazing. He worked with my price range as well as being understanding about the accident I was in before. He tried to do everything he could to get a great deal for me. I am super impressed with him and everyone else who helped it go smoothly. read more

Buying a car is never an amazing experience, if it is you probably overpaid and did not do your research. Taking that into account, I'm extremely happy with my experience at Mike Shaw because I was willing to play the game and knew what my limits were. I worked with Jared and Matt from the Internet Sales Team to buy a new 2015 Forester XT. I had NOT been planning to buy a new car in the near future but after some expensive issues with my old 09 XT came out of nowhere I crunched the numbers and figured out the total amount I was willing to spend based on how much it would cost to maintain the 09 and overall value of both 5 years out. I made this my limit and went in knowing that it was meet those numbers or I walk and fix the 09. After a bit of negotiation Matt was able to meet those numbers which really was a great deal. Sure, it would have been a shorter day without the negotiations but hey, it's their job to start high and try to maximize the profit. And they were real guys - honest about the fact that it is their job to use those sort of tactics so I can't really fault them for that, in fact I like that they owned it. Stick to your guns, know your limits, and don't forget that person your talking to is just doing their job but also just a normal person outside of work and you'll have a good experience. read more

Best place to get the best safest. Subaru Forester I have bought last three cars from Keith and if I ever need another one I'll be back.Thanks for being there for me read more

Bottom line up front: I would highly recommend. We didn't end up buying from them (not the fault of the dealership), but our experience with them was very positive. Our dealer, Steve, was very honest and forthcoming about the car. He suggested that we get it checked by a certified Toyota shop and when we found problems with the car he was completely understanding and offered to help us find another car that suited us, even if it meant that it was at another dealership. read more

Cliff was so helpful. When we didn't care for the one we had seen online he helped us find one that was a much better fit. We'll definitely buy from him again! read more

My salesman, Cliff, was no pressure, flexible, and attentive. I got the car I wanted and then some at a great price without the hassle typically associated with purchasing a car. 10/10 would recommend and use Cliff/Mike Shaw Subaru again. Thanks! read more

Had a great experience Shane was very pleasant to work with. I highly recommend visiting Mike Shaw Subaru

So I liked the dealership and the sales people but once you leave without making a deal you are done to these guys. I called the dealer and left a voicemail for Stefan and he never called back. So I text him and he responded with the typical "I will get back to you shortly" text. Never heard a word. Called him once last time, still no response. I went to Valley Subaru in Longmont and made a deal the following day with no issues. Not sure what the deal is which these guys but Valley Subaru was a great experience. The 0% they offer was great too (Chase offers it on all the new Subaru's WAC). Sorry Mike Shaw, you missed out because your sales teams do not return calls. Gabe and Stefan dropped the ball. read more

This review is for the sales department: just to start buying a car is hard enough, although technology has helped, you still have to go down and deal with all the gimmicks, trickery, straight up lying from everyone that is involved in your purchase of a vehicle you pick out. The sales person I was dealing with was Jacob H. He greeted me first, then I let him know I was talking with other dealers and was just shopping around. Then came the..."what will it take to earn your business speech" and "We are very competitive with our prices. What do we have to do to beat the other dealers in order to earn your business?" He seemed like he wanted to try, so I gave it a go. I was honest and told him what I can afford and even told him what the other dealer offered. To make this long conversation short he basically called me a liar. He said that he needed proof, I told him I didn't have anything like that. Told him what I could afford and asked if he was willing to help. He said the only way he can give me a deal like that is if I had proof and then proceed giving me a price that was higher then some so called internet specials I've seen. This place is a joke. Empty promises.... DON'T WASTE YOUR TIME OR MONEY!!!! read more

Keith Traczynski made my experience of buying a car after 16 years amazing. He was extremely knowledgable, courteous, helpful and most importantly kind. I did not feel pushed to make any decisions I wasn't comfortable with and he was patient and allowed me the time I needed to process this fairly large decision! He respected our needs and negotiated fairly until we could come to an agreement on the price. It was a very nice and mutually respectful car buying experience. I highly recommend Keith to anyone looking to make a car purchase! read more

I bought my 2016 WRX here. The salesman was very young, professional and knowledgeable. He actually took the time to show me every single feature of the car and every little button, no matter how small. I appreciated his patience and time! They accepted my first offer even though I worried it might be too low, and made the entire process effortless. I needed to drop my other car off so they even sent someone to pick me up, and bring me back to the dealership to drive my new car off the lot. I couldn't have had a better experience buying my first brand new car - and I went in as a single woman. Oh, and did I mention it came with two season passes to Copper Mountain? Now I've owned the car for almost a year and I can say first hand after driving through multiple snowstorms in Steamboat Springs with my Blizzak snow tires that Subarus really are unstoppable! read more

Awefull customer service. I used the feature on Kellybluebook.com to price my used truck. At the lowest quality, and annotating every cosmetic discrepancy with the vehicle, it was priced at $17k. They offered me $8k. I literally laughed at them. Seconds later they offered $10k. I asked the man for my keys back and told him thanks for wasting my time. That same day I visited auto nation on 104th just west of mike Shaw. They offered me $18k. $1,000 over blue book. Mike Shaw if you ever had my business in the future, you just lost it. Do not go to this dealer. They will try and scam you. read more

Had a great experience at Mike Shaw! This was my first time buying a new car and Hutch was so helpful with answering all the questions I had and making sure I got a great deal on a 2019 forester sport! Previously, my experience at other dealerships wasn't great, but Hutch and their sales team made me feel comfortable while going through the buying process! Would highly recommend! read more

Visited the dealership after our car broke down (we were visiting from Chicago). We really wanted a Used Subaru Tribeca and they had two in stock. The deal they offered on the one with 36K miles was horrendous and they wouldn't budge, though the interior was in bad shape (looked like it was used to haul lumber). We pointed out (showed them on the Iphone) that there was a comparable model with similar miles a few dealerships away for less (on the same street) and still they wouldn't match our price - stated that the interior was what we should expect from a model with this many miles. We walked out. 2 hours later we drove away in a 2008 Tribeca from Nissan dealer 1/2 mile away, for $2K less and in much better shape (like new), with a bunch of bonuses (2 year maintence, better deal on financing, less money down, etc.) Would never waste my time there again. read more

Cliff was awesome, made a great deal on my 2013 legacy I'm excited to drive it and they worked with me on my trade. I will come back for future purchase and service. Thanks mike shaw read more

I am happy with the deal I got from Mike Shaw on a 2016 Crosstrek. and we were treated well. But the car suffered hail damage after it was delivered, and before I took possession of it. I specifically asked if it took any damage in the recent hail storm, and was assured that it had been thoroughly examined by a "hail expert" and had suffered absolutely no damage. This was complete BS - the car has some dents that anybody could spot, plus some more that were identified when I took it to someone with a background in auto body repair. Shaw says they will do all the repairs to my satisfaction, free of charge, so that's where things stand right now - let's hope they follow through. Could have avoided a lot of ill will if they had just been up front in the first place, admitted the car suffered some minor damage, and fixed it. Let's hope all's well that ends well - but if you are getting a car from Mike Shaw, have it checked for hail damage. If they make good on their promise to fix it, I'll come back here and raise their rating. If not, I'll definitely be raising something else. UPDATE: Well after being without my new vehicle for four days, I finally found out that my inept salesman had not even managed to get me AN APPOINTMENT with the repair shop. Fed up with his incompetence, I did get in touch with a sales manager who actually seems committed to getting the car repaired promptly. We'll see - but it was nice to finally speak to someone who actually seems to give half a crap about customer service. UPDATE: Okay, Jared the sales manager came through and made the repairs in a timely fashion, so I'm raising my rating to four stars. Good to know someone at Mike Shaw is able to cut the BS and do the right thing. read more