If I can do No star's I would!!!! We got a referral from Fire Stone to take our jeep there, so since my husband work's in Aurora he dropped it off there. He called before he took our jeep they said they were closing and to leave the keys in the jeep. The next day they called my husband and told him what was wrong, and he can pick up our jeep that day well my husband gets outta work @ 5pm so they told my husband we will leave the keys in the visor. So my husband took my keys to pick up our jeep. Well someone broke into the jeep went thru all our papers stole a tv and wall mount and Easter stuff for our kids !!!!! That were in the trunk part of our jeep!!!! And stole a DVD we planned on returning to Amazon we oreded the wrong movie. U would think they would be more responsible with customer's vehicles!!! The cars on ure lot !! Well my husband called me and told me what happened and was beyond pissed!!! Never had this happend!! If I knew what kind of neighborhood this place was in and saw it was an open lot and nothing locked up I would of paid for our jeep to get towed and went somewhere better!!! So I've been leaving reviews thru all social media that I can find so no one has to go thru this kind of ordeal.. And we were told jeep keys would be in the visor and they weren't just the bill from this shitty place our jeep keys were on the side of the driver seat go figure!!! read more

For once in my life I can say that I went to a mechanic and didn't feel like I was getting ripped off. I was very pleased with this place. Sam, I think that was his name, was very thorough when he explained to me the process. He ran some diagnostic testing and didn't try to make money off me. He just helped me figure out what it was, which it wasn't even the transmission. I am grateful to have been given his number as a referral. Probably saved me thousands of dollars. Thank you Sam! Needless to say I'm a female and a single mom. Was definitely got sent. I would recommend him to anyone any day. Save your safe time and dollars. Don't call anyone else. Fernanda Fletcher read more

Sam just rebuilt my transmission. He took me in the shop area to walk me through what needs work, and show me other maintenance points he noticed (not transmission related) We agreed to service, the price was fair, the updates regular, attention to and availability of details good, and the end product working well to date. I've been working on cars 20+ yrs and am particular about service shops. I would recommend Sam's. read more

Brought my 2001 Nissan XTerra into Sam's about 2 weeks ago because my transmission was slipping and having hesitation. Check Engine Light was on, codes reporting back that I had issues with 2nd and 3rd gear. I read good review about Sam's online and thought I would give it a shot He had the car for about 2-3 hours and he suggested I replace the knock sensor, which is a repair he doesn't even do at the shop. No fee for the estimate, nothing Just a hearty handshake and a suggestion to try the cheapest, most likely route, rather than chancing a mess and financial burden that may be unnecessary Like I said, he gained nothing out of his time, except a good review, and a lifelong client This is the way business is done, my friends. read more

The owner was rude. Car was there 5 times and Mr Sam still can not hire noise from transmission and bad shifting and try to explain me is normal. Finaly they forget screw stabilization bar and i have to pay other mechanic to find what knocking. Not recommended. I understand 35 years experience but now is just routine and that mean bad quality. read more

Traveling through Illinois my car broke down, I wasn't sure what was wrong it just stopped moving. A passer by who helped me push it aside suggested I call Sam's Transmission, he seemed to be very pleased with the service he got when his car broke down so I gave him a call. I was pretty upset with all of this but Sam reassured me that it will all work out. He got a towed and within 45 minutes and had it up on the rack. I was worried about the news, transmissions cost a lot and I wasn't in position to have a big bill. When he came out he had a big smile and told me that he fixed it. It was a minor repair and that sometime down the road I will need work on the trans. I was so happy and relieved that I'm going to bring it back to Sam's when the time comes even though I live out of state. Thank you Sam for restoring my faith in humanity. GC, WI read more

After all is said and done. The transmission is crap on the Ford and it never programmed or fixed. The car does not drive. You did us wrong on this one Sam. I hope your conscience gets to you for taking our money and not following thru.. read more

My dad works for the City of Aurora and he told me years ago that they take the city cars to Sam's for transmission work. I then took my old Firebird there for what I thought was slippage. Sam drove the car and told me it was not the transmission, but the engine misfiring (which they don't repair). I remembered his honesty. So when my newer Firebird tripped a warning light for transmission slippage, I took it in. This time he confirmed the issue and offered me 3 options to have it repaired, all with warranty. I had to request that they complete the job in a pretty short time and they obliged. Once, I did have another warning light get triggered. I took it back, they fixed it (by adding an additive) and I have had no issues since. Knock on wood. It's been about one year exactly and I just scheduled my annual fluid replacement, as required by the warranty. I have had only good experiences with this business. read more

I brought my 2005 Nissan Maxima that had problems with the transmission shifting from 1st gear to 2nd. Sam did a test drive, put the computer to check for error codes and checked the transmission pressure all for a free estimate. It was determined to have some internal damage and Sam explained how they would pull the transmission down to determine how many parts were worn or bad, as my transmission oil was brown and had metal flakes with fibers, as well as pressure was reading high. They rebuilt my transmission and it is working like new. I would highly recommend Sam's Transmission to anyone looking for servicing their transmission, as he was referred to me from my mechanic. He was been in business for over 25 years and when speaking to him, I can tell he is honest in doing what is just needed to help you get the job done, without trying to inflate the cost as other transmission places. I went to several other transmission places and they are asking $55 to $75 dollars to look at your car to give you an estimate. They try to hook you, as if you pay the amount, they will credit it to you if you get the job done by them. At Sam's Transmission they will do a free estimate for you. Sam Transmission does excellent work and again I would highly recommend him to anybody. D. Moy read more

I had the front differential rebuilt on my Jeep Cherokee XJ. They did a great job and we're completely honest about fixing what needed to be fixed and not charging me for what didnt. They started Monday and had it done next day! Price was very reasonable. I would recommend this place if u are looking for an honest shop to fix your vehicle. read more

Paid $3000. to have transmission fixed, paid extra for three year warranty - if it fails we fix it for free. These people obviously know how to repair transmissions as they do a lot of them BUT when I went back for the warrantee repair because it was slipping, within the three years they were clueless as to what to do. I took my car back 15 times and left it, 2 hours round trip for me. They did nothing and just parked it in the back out of the way till I came to pick it up. I am sure if they tore it down like they did when I first came in they would have fixed it again but they did not want to go thru all that work and expense and just kept playing stupid with me. Each time I dealt with the owner and he kept telling me the same thing - we don't know what to do about it. I talked and talked but got nowhere. I should have taken him to small claims court, bet he would have stood behind his warantee then. I finally found a car repair guy who knows about transmissions who replaced a few small parts and it works fine now but I had to pay for it. They also messed up [kinked and broke and routed badly with flex tubing]some of the small trans fluid coolant lines and vacuum lines that I had to pay to have replaced. Do Not go to Sam's Transmission Center Aurora, IL. read more