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    Mini Moves

    3.1 (227 reviews)
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    Smashed Credenza
    Jerry D.

    Our famil y hired Mini Moves once to move from Los Angeles to Scottsdale in 2008 and then again in 2021 to move from Scottsdale to New Jersey. The first move was excellent thus we didn't feel the need to look them up (183 reviews - 3-stars - oof) on Yelp but we should have. Details: * Everything that we moved was professionally boxed or packed by an outside firm * We paid over $14,000 for the move * Included in the $14,000 was about $850 for $0 deductible "replacement insurance" * They dropped and destroyed an irreplaceable Italian credenza that cost $3,500. * They destroyed a well-packed oil painting by 90 year old, Santa Monica-based modern artist Julia Chu. The painting literally RIPPED in HALF. * They damaged a marble-top "server" and offered $175 to repair it - less than it would cost to have a plumber come out and unclog a toilet. Note: we bought REPLACEMENT INSURANCE but Mini Moves refuses to engage their policy despite taking $850 for it for just this type of damage. Upon our complaints, they've since offered $3,500 plus $175 BUT demanded that we didn't post on social media, go the the Better Business Bureau, Google or elsewhere. We rejected their offer as we'd rather share with the mindful consumers of Yelp to AVOID this firm at all costs assuming your personal items have any value to you and your family. To be clear: we accept that people are not perfect and that movers break things. That's just life. But that's NOT why we paid $850 for $0 deductible, replacement insurance. They are pulling a scam here and we are eating thousands of dollars to share it with you. Buyer beware.

    Antique behind my cat with the glass came in perfect condition as well.
    Martita M.

    I am honestly surprised at how much of a split review this company has received. I had to move a couple of antique pieces across the country and every other place that I inquired was charging such a crazy amount of money that I was starting to think I wasn't going to be able to make this happen. Mini moves was very reasonably priced and I never had a communication problem. They seem to have partner teams they work with throughout the country and even their partner moving service that did the drop-off was very communicative. The owner Steve was really great. Literally always in touch, providing updates, very clear on estimates. I would highly recommend this company if you need to move a small move. It's the best price and I think they work really hard to earn their business!

    More of the same.

    DO NOT USE THIS COMPANY!!!! The absolute worse. If I could give zero stars I would. We were quoted $1000, and 4 hours to move a mile away. Four guys showed up (late mind you) and it took them 11 hours to complete the job. Two of the four guys were useless and could not have moved any slower. They ended up charging us $2900. which I immediately disputed. A complete joke. See the pictures to see what kind of "professional moving" (and I use that word very, very loosely) you can expect from MiniMoves. FYI, we are in the process of filling out the claim form and they will owe us more than we paid them. I will also be letting the BBB know of this situation as well as the Illinois Attorney General's Office as they charged us for phantom boxes and other items that were not agreed upon up front. The CEO of the Company as well as the salesperson can expect a letter too. Explanation of pics are in each frame. Just ridiculous!!

    Jenny T.

    Do not use this moving company. My boxes mostly came crushed. I had almost 60 boxes and 20 of them were crushed. My nightstand, which thankfully was Ikea, was completely destroyed. I went with Minimoves originally because they gave me the cheapest quote, but they added many fees. They also count 7 steps as a flight of stairs and added an extra $28 when they found out that I lived on the second floor. There were many additional fees and it was a headache. I wish I had gone with a more expensive and honest company. Take a look at my pictures. My friend's initial reaction to seeing my stuff was: what's the name of the moving company so I can never use them?

    Unacceptable treatment of belongings
    Cait C.

    Be sure to have them pack your boxes. If they don't pack them they are not insured even if you buy the extra insurance. After they picked up my items I was trying for weeks to reach them with no response. I then suddenly received a call that they were at my home to deliver without ever once being contacted to schedule. When I rescheduled the delivery for another week, they arrived 4 hours after the scheduled window. Despite the 1 month late delivery, they actually charged me a 1 month storage fee. So they will fail to deliver and then charge you extra ($600). I asked for a review of this multiple times and they completely ignored me. I asked for a claim form for my destroyed belongings (see photos). Every box arrived completely destroyed. It took them three weeks and eight phone calls to send me a claims form. Now I am waiting to hear back with no compensation. Oh and I paid the $300 up charge for the extra insurance. Safe to say that was useless.

    Crushed boxes

    If I had handed each of my most valuable possessions to a different toddler and simply prayed that they safely transport them across state lines... I would have had a safer and more efficient move than the one I had with MiniMoves. I am so full of rage for this company that I literally had to give myself space to write this review. But in looking back at my photos the other day I saw the pictures of my absolutely smashed boxes. I am sharing these in hopes that others see them and avoid at all costs working with a company who cared so little for our items and our wellbeing. DO NOT WORK WITH THIS DISGUSTING SCAM OF A COMPANY.

    Susan M.

    There was no fair settlement. Your insurance was useless. It had to be filed as a separate claim on my insurance and now my insurance went up by 25%. My paying extra for your insurance was a joke. I was beyond screwed and it cost me a fortune!!!! No sincere apologies nothing!!! Stay away!

    Italian made credenza dropped in front of my husband

    Beware of MiniMoves! We hired them to do our move from AZ to NJ and what a nightmare!! They broke our furniture right in front of us, delivered our custom made painting with a huge slash across the front and now they will not pay. We bought their full replacement insurance for an additional $800+ which is a joke as they now say it does not cover anything - insurance fraud. Our life has been made miserable. This company doesn't seem to care about their reputation as they continue to rip people off and mansplain me as to how they do not care about the unprofessional service they gave us. Here's the information you'll want to see before signing anything with MiniMoves -- http://bewareminimoves.com

    Missing couch leg. Don't even have anything to attach it too, appears to have snapped off.

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    Page 2 of 6

    Ask the Community - Mini Moves

    Review Highlights - Mini Moves

    Getting everything set with the company was a breeze; online quote, paperwork, you're set (talked to Sherice and Todd).

    Mentioned in 6 reviews

    Read more highlights

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    If Mission 2 Organize is on a mission to change lives, then consider it 'Mission: Accomplished'…read more(for me at least, and for everyone I have already referred them to)! Which is why I am here: to yell my praises from digital mountain tops! I was (very generously) gifted an early Christmas present from my mom of a full day/organizing session with M2O... AND IT WAS THE BEST GIFT I EVER RECEIVED! It is truly the gift that keeps on giving. **Hint hint, people- Christmas is less than 3 weeks away, if you are struggling for ideas. ;-) Schae and Britney were spectacular! They rolled into my place like two boss ladies ready to get down to business (but not in a scary way lol)! They put on a fun playlist and took charge, which is what I like and needed. They let me help (obviously not required, but desired on my part to learn) and taught me helpful tips and tricks along the way to maintain the organization. Best of all, they knew how to prioritize my projects in the order that made most sense, and maximized efficiency and my time with them. Not a minute wasted and no stone (aka leftover crap I didn't need anymore) left unturned! AND, like, how helpful and convenient it is that they haul away as many donations for you as they can when they leave?! At the end of the day (literally), I had the best nights sleep that I'd had in years, knowing that there was (finally!) a place for everything and everything in its place. Not only did M2O grant me peace of mind, they motivated me to keep going and see what I can accomplish on my own with what I learned from them. And the productivity levels on all the DIY projects I've set aside over the years are through the roof! My home is, now, finally the way I want and need it to be- it is first and foremost, my sanctuary. Thanks to M2O! But don't worry, I would never claim to be a 'Master Organizer' like them though- there are still some projects that seem just too overwhelming to undertake myself...like where do I even start?! SO, I've already booked my next session with them. Can't wait for Round 2!

    Our kitchen and bathrooms were touched by angels…read more We just moved into our new condo and let's just say we had more than we thought the space could handle. There was no way we could have unpacked and organized our kitchen and bathrooms over the next few weeks, which is what their team excelled to do in less than a day. Mackenzie was very responsive starting from original quote to appointment day. Because of this they came fully prepared and we feel every minute they used here was optimized to the fullest. It's our first time using this kind of service and Mackenzie, Chloe, Brittany, Mary and Melanie have officially spoiled us for all moves to come. Our home brings us so much joy now.

    Expert Movers

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    Smooth moving experience!…read more Initial contact: There's an easy to use online portal where you can input your inventory and details, sign your contract, etc. The team is also very communicative via text. All the communication is rapid, clear, and convenient. Price: on par with other professional moving companies in the area. Move experience: Seamless. The movers called to say they'd be a few minutes late because of truck issues, but they more than made up for that time by working quickly. They sent 5-6 people to help with our huge move (finally, a company that understands how to staff large moves!), were prepared to handle some very heavy and oddly shaped items, and were extremely proactive and patient with helping me figure out where to put some furniture in smaller spaces in my new house. Vibes: The movers treated our items with care, treated our home with respect, and were still incredibly fast with making the move. I mainly communicated with the manager of the crew, who knew his stuff, was professional, and was patient with my questions and concerns. Overall: great experience (as great as the misery of moving can be, and I've already hired them for a second time for another move!

    Used the service I am missing 1 wardrobe box plus they damaged my bedroom set which they packed and…read morebroke my desktop computer which they also packed. When I called them about my missing box plus the computer and bedroom set all they said we are insured up to $0.60 a pound. I told them I think that's the price of watermelon and I never heard back from them and when I call they just ignore me. Stay far away they seem nice until there is a problem

    Mini Moves - movers - Updated May 2026

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