My husband and I had a great experience using Mini Moves a few months back, thanks to working with Michelle and Paul. My husband needed certain musical instruments and equipment from Chicago area to Madison area, too large to all fit in any vehicle we could get a hold of plus too heavy for any of our family/friends to help load at once. The pickup and delivery team were efficient and professional especially dealing with both my husband (via phone) and our friend, whom we were picking the equipment up from. All of our items that were shipped was packed and handled with care. This made our lives easier since my husband didn't have to drive 3 hours back and forth, plus we were charged by item instead of by vehicle required. Thanks Mini Moves! read more

This company is very engaged in the first inning. Once they receive a signed estimate, they are no where to be found. Unable to reach customer service and when I did, unprofessional at best. Impossible to reach leadership or owner of this company. Originally quoted $2,000 for very small job and ended up costing over $3,000. These kind of companies do not last. Keep looking. Do not hire MiniMoves. read more

Very dissatisfied with this company. The move from the very beginning started off rough. Movers were supposed to set up a parts box for various items like; TV remotes, nuts, bolts, screws for your furniture. This is done so when you arrive at your location movers can put things back together again. This was not done these items were found rolled up in paper towel, plastic bag & tucked into boxes. Next is when my property arrived the moving company started to open my container. I was notified to come out see how my property was packed. Quite few of my boxes were crushed & the outside of some boxes appeared to have gotten wet. Some of my heavy furniture was put in the truck vertical, not on the feet. The couch has U shape bend & the dresser has a crack in the top & dents. Make sure you take out the insurance policy to protect your items. If I hadn't of done that I would have been in worse shape. read more

Mini Moves - I do not recommend MiniMoves.I had 7 containers that pretty much looked like this. Dresser & couch but in truck vertical. Ouch! - Movers Near Me - Hillside, Illinois

I wanted to provide an update- we worked with the owner of the business after I wrote this review. He called and apologized for the services we were provided. He explained that there are many third parties involved and sometimes communication and coordination suffer as a result. After he investigated our case, we received a check which refunded the additional charges accrued as a result of some of the hurdles we encountered. It was a nice gesture. I feel better knowing their owner cares. It may not be enough for me to return but it's nice to know nonetheless. read more

Our experience with MiniMoves was an absolute nightmare. The inidividuals MiniMoves contracted to pickup our move were clearly intoxvated upon arrival. They asked if we had any beer and I'm pretty certain they were sniffing illicit substances in the moving truck. When our items arrived I immediately found a floor length mirror shattered and a family heirloom chair broken into dozens of pieces. It almost seemed they were destroyed on purpose the level of damage was so significant. When we finally moved our items from storage into our new home last month, I also discovered our couch was broken as well. So naturally I contacted MiniMoves as I had paid over $1000 for insurance. Guess what? MiniMoves refuses to honor the insurance and we are left with a broken couch and a destroyed family heirloom. MiniMoves failed in every aspect of moving our home. Stay away from this company. read more

***AVOID AT ALL COSTS!!*** Mini-Moves decided to breach contract and not move my belongings as they agreed to. They canceled my order without notifying me. I intend to sue them. Seriously, DO NOT USE MINI-MOVES! They are completely unprofessional and EXTREMELY SHADY!! read more

NEVER use this company for any of your moving needs. They have caused us MANY headaches in our cross-country move, and offered no apology for their reprehensible behavior. My husband and I recently moved from Central Ohio to Southern California. We hired MiniMoves to move one of our cars and all of our household and personal belongings. The sub-contractor they hired to move our car was several days late in picking up our car due to a breakdown, which we were more than amicable about dealing with. Once they picked up our car, the sub-contractor changed the delivery date several times, which caused a lot of headache, but we were still trying to be fairly reasonable with them as a company. When the car finally arrived, it had 4 large scratches running the full length of the passenger side. When confronted about this, MiniMoves said they would follow up with the sub-contractor, and we could file a claim. We were not sent the proper paperwork to do this, and had to contact them several more times, and this issue is still to be resolved. The car issue was only a slight annoyance compared to the issues we are still currently having in retrieving all of our household and personal belongings. We signed a lease in an apartment 2 weeks after MiniMoves picked up our stuff, and upon signing the lease on Wednesday July 23rd, called to talk to our representative about scheduling delivery. Our representative was not immediately available, but we were told our stuff would likely be shipped Friday, and we could expect a call by Monday, and our things Thursday. This initially seemed reasonable to us. We were not contacted Monday by our representative, we left 3 new voicemails, and several more e-mails, and finally were told early in the week that our things had, in fact, not shipped out because they had not charged our card. When my husband inquired why our card had not been charged, since they had all of our information and permission to do so, he was told that there was a discrepancy in what we told them we had and what they actually picked up, causing their estimate to be lower than the actual cost, so we needed to approve the amount. At NO TIME did an employee take any initiative to inform us we needed to do this, we had to basically hound them down to get this information. When they sent us the list of items they claimed to have picked up, there were several very disturbing discrepancies in what they claimed we had and what we actually have. We came from a small 2-bedroom apartment, and are moving to one of similar size. They listed on the manifest 2 dining tables, (we have 1) 2 vacuum cleaners, (we have only 1) and several other items that did not match any of the (very little to begin with) furniture we owned, such as a TV stand (which we got rid of before moving) an ottoman, and 2 (2?) safes. When we tried to inquire about the differences, we were basically ignored. Because they were not returning our calls or e-mails, we contacted the Better Business Bureau. More than a week after originally trying to schedule our delivery date (Thursday July 31st) my husband spoke with John Alianello, the Executive VP, to rectify the discrepancies in the manifest. They came to an agreement and John told us he would expedite our shipping and "escalate our service" because we had been having so many issues with communication and contacting anyone about our order, and that we would most definitely receive our things first thing Wednesday morning. Today is Wednesday, August 6th, the date we were promised delivery. Since talking with John on Thursday, no one from the company or any of their sub-contractors contacted us in any way. At noon, my husband called our lawyer to set up and consultation with one of his associates to help us seek legal action against MiniMoves, because they had not followed up with most of our correspondences, and when they did follow up it was only after we contacted the BBB. We also sent an e-mail to MiniMoves stating that we had sought legal counsel, since they did not deliver our things today as promised. He received a one-line reply saying someone would be in contact with us. Several hours later, John did manage to get around to calling us, and has assured us we will see our stuff by Friday. No apologies for the continued lack of communication were made, just excuses, and more promises that we, because of their track record, cannot trust. At this point, we have absolutely no faith that we will actually see our stuff Friday. We have been made promise after promise, and MiniMoves has not followed through on their end. The extreme lack of communication and their excuse after excuse of why things are not adding up or why we don't have our stuff yet has caused us hundreds of extra dollars in unforeseen costs. We are literally in physical pain from spending many more nights than one should on an air mattress. Never use this company. read more

Let it be known that this company is very difficult to deal with and I felt like I was being scammed at every turn...after my credit card was over charged. Just as Joshua D. said, the inventory is not accurate. They underestimated how much I had and then doubled the price of the move once they put my stuff in the truck. I was then grossly over charged for the things I have. They just doubled my belongings. Instead of one bed and one couch, I was charged for 2 of both and the list goes on. Once my stuff arrived at it's destination many things were damaged and the inventory was STILL wrong. The mover (who is hired out for the area and not affiliated otherwise) labored with the company over the phone to try and correct the overcharges. This was in the beginning of August. It is now mid October and I just received the refund! They only way I could get any attention was to demand to speak with a supervisor and to tell the supervisor that I was going to call my lawyer. Which was not an empty threat. I was actually about to call my lawyer first but decided to give them one more chance! The refund is on it's way and so is the damage claim but this was not worth the headache. I recommend taking your money elsewhere. I will not use them again. read more

I used this company some time back. I requested 2 people as I did not have any furniture to move except for a full sized bed, an office desk, and a number of boxes (I was moving out of my parents' home). They showed up with 3 guys and made me pay for it. The "lead" guy was a total douche. Would not recommend this company nor use again. read more

These guys are worse than horrible. Their customer service deceives. Their management does not obey contract. The communication is non-existant and calling customers back isn't their forte even after you leave multiple messages. They will even drop your things off infront of your house when you are on vacation. Even after I complain about them to BBB, they still do not the feel the need to correct their own mistakes. These people have no shame. They won't call you until the night before they were to pick up your stuff and they don't even tell you when they'll pick things up. They only leave you an one-week window. They won't tell you when things arrive at your destination. How rediculous is that?! I made the mistake of using them and I might even sue their ass. Don't make the same mistake I did. Pack your stuff, ship it DHL ground. Get some insurance along with it. You are much better off that way. read more

Please note that this is a review for MiniMoves' cross country moving service, which seems to be fairly separate from their IL based moving service. I used MiniMoves to move my stuff from Boston to Seattle. Being based out of IL, they subcontracted out most (or all?) of the work to other movers. Strange, but fine. The crews that were sent out on both ends were friendly and efficient. They did all the lifting and whatnot, I just had to point at boxes. My stuff did mostly OK - all my double thick cardboard boxes held up, as did most of my furniture. Some of my single layer cardboard boxes were pretty beaten up though. Further, I had a fairly lightweight and cheap bookcase that was pretty much vaporized. I also had a heavy duty steel toolbox that was mangled quite impressively (they must have dropped something very heavy on top of it - like a tank). Their insurance claim process was pretty easy. I had opted for the cheapest insurance option so I did not get a lot of compensation, but it was better than nothing. I'm A little pissed about the toolbox (I mean - if a steel toolbox can't survive, that does suggest that everything else is in danger as well). However, for the price I paid (~ $1K to move all of my stuff across the country) I am satisfied. read more

So I'm sitting here in my empty apartment waiting for delivery...again! I recently moved from Chicago to Fort Wayne for work and was happy to find a Chicago-based company that specialized in small moves as I was going from a 1br to another 1br. Pickup: I reserved the elevator in my high rise from 9-1 as they requested. The week of the move they called and said that they couldn't be there till 11 but not to worry because they would be finished by 1. They showed up around 1115 and proceeded to packing/moving with decent efficiency. They finished around 130 but no problems from the loading dock guys so I was happy. I asked the driver if he could confirm that my delivery was to be the following Sunday and he said "yes" but was unsure if he was making the delivery personally. They quoted me 2500 and charged me 3000 even though I had sold some of the furniture from the original quite (dining set, Bowflex adjustable dumbbells, etc.). Not a big deal...I honestly kind of expected the upcharge. I tipped the guys and wished them well. Delivery (?): I am still in Chicago to finish up business for the next month but I drive to Fort Wayne to receive my goods on Sunday, 06/02/2013 as conveyed by the movers. No one shows up...I call the driver on his cell and he promises to get in touch with dispatch. He says that he wasn't coming but that another driver would be on the way. Well, no one arrives and with no other numbers to call on the weekend, I head back to Chicago. After several emails and calls, delivery is again promised for Sunday, 06/16/2013 btwn 2-4pm. With 20 min left in the delivery window, they call to say that they are coming the next day at 9am. ...Okay... The following day, they show up at 10:40am. The drop-off guys were really the saving grace. Really professional and nice. I was a bit annoyed by the confusion regarding delivery but these guys made up for it. Thanks so much to Mike and Tony. They took really good care of my stuff and helped me place and assemble things as I liked. Overall: scheduling was a pain...but the guys that actually move your stuff are fantastic. Would reuse again but make sure to get delivery times in writing (makes it guaranteed per their contract...no more phone promises). read more

I had previously used Mini Moves for my move from Chicago to Austin and had a very good experience which is why a year later when I was moving back, I hired them again. Initially I had some concerns because I was being quoted only a few hundred dollars less than my move out (in spite of the fact that I had sold my sectional couch, coffee table, 3 bookshelves and dresser and wasn't moving those items back), but out of state moves are tough and I wanted to ensure my remaining belongings arrived safely. The movers they hired on the Austin end (Apple Moving) sent a contractor who did not properly pack or wrap my items in my apartment, but rather said Apple Moving would pack them at their warehouse before shipping. Unfortunately, small items were not boxed together as I was told (and therefore I incurred an extra $500 in fees) nor was my furniture wrapped and it arrived damaged (even missing bolts rendering it useless). To make matters worse, I was somehow charged and ADDITIONAL $300 with no explanation. Now I am being charged MORE than my move out with all the furniture AND my remaining furniture is damaged. I am currently in a dispute with this company and thus far have been told to submit claim forms for my damaged items (with no guarantees there will be any reimbursement). This of course does not address the nearly $750 in extra charges. Dealing with the situation has been extremely frustrating and disappointing during an incredibly stressful time. read more

I have to echo some other negative comments on here: - Very poor communication. Every step of the way we were told estimates and every step of the way the "last possible date" passed, at which point we were told another "last possible date", which also passed. And so on . . I expect moving companies to be late in their delivery. But I do not expect to be consistently lied to about it. - Violated our contract. They actually had us sign a revised contract with a LATER deliver date than we had agreed to, after "their third party vendor dropped the ball", and then they violated the last possible deliver date on the revised contract. - Horrible customer service. No one had accurate information. It seriously seemed like each representative would make up information and say whatever they wanted without having to be accountable to it later. They never once said "I'm sorry" or even "I understand your frustration". We were repeatedly told that delays and misinformation we had been given was a "result of their third party vendors" and there was nothing they could do about it. This may have been the case, but either way, it's not my problem if they can't manage who they contract with. They need to manage these relationships better and not charge me full price for a move that was not carried out per the contract. I have submitted a "price reduction claim" and can't even get accurate information on the status of that. The best case scenario here is I get a discount based on the violated contract. The worst case scenario is small-claims court. read more

We were moving after 42 years in our home. It was a stressful time for us. A friend recommended MiniMoves and we had the most fabulous experience with them. They made the entire situation stress free- they came in and in a very short period of time completely warped everything perfectly and professionally - did such a fabulous job that on the other end of the move the fellows that unloaded it told us it was the best job of wrapping they had ever seen. Not one piece was broken scratched or missing / everything was perfect! They were friendly professional and fast. We could not be happier about all they did. read more

I chose MiniMoves for a small move (sofa, table, 2 lamps and 4 boxes) from NJ to CA. The process was very straight forward and the pick-up and delivery windows were clear. The pickup was on time with no issues. The items arrived in perfect condition; the delivery guys were respectful of my home; and took away the trash. The department that was outstanding was Customer Service. They were professional; always knew the status of my shipment; and regardless of who I spoke with - they knew the history and prior discussions - they were great! In these COVID times, I know how difficult it is to get things done well and but this move more than met my expectations. I would use them again. Thank you. read more

Unlike Mike C, I've had really positive experiences with MiniMoves. This might because my moves have always been within the city of Chicago. Either way, I think most people tend to get stressed about moving. MiniMoves has consistently made the moving process a positve one for me. I have always been called the day before about when my move time will be (and my request to be moved early in the morning has always been honored), the movers have always shown up on time and have been friendly, and they have always handled my furniture and other possessions with great care. Last time my movers were fantastic about rearranging the furniture in my tiny studio apartment 50 times until I found a way that worked. Also, I think the price is reasonable, especially when you only live in a 1-2 bedroom apartment and don't have tons to move. I've moved with MiniMoves 3 times now and would recommend them to others looking for an easy and stress-free move. read more

I've moved with MiniMoves twice and have nothing but positive experiences. The first was a Chicago-to-DC shipment of a couch and a bedroom set from my parent's house. They were courteous and careful and did everything exactly as they said they would. For our move from DC to Chicago, they did only give us a three-day window for the move when we were about a month away from the targeted move date, but once it got to that week, they gave us an exact date. The night before, they gave us a an approximate arrival time and actually showed up a bit early. Their phone support has always been top-notch, in my experience, and the movers are friendly, careful efficient and honest. I'm getting ready to move a few of our heavy furniture items from our apartment to a new condo, and I plan to use them for that move as well. read more

We had an excellent experience working with Frances and Michelle at MiniMoves. They kept in good communication with us; were available to answer all of our questions; and guided us through the process of arranging for MiniMoves to pack and ship a small number of boxes (bedroom belongings and personal collectibles), a large TV and dresser from my son's apartment in Austin, TX, to the out-of-state city where he was relocating. Everything went smoothly; the items arrived safely and as promised within a week of my son's arrival. I recommend this company highly for small moves. read more

I had an overall great experience with MiniMoves. My things were picked up promptly and packed and padded thoroughly. For delivery there was a small hiccup but upon hearing about it, MiniMoves' management handled the situation flawlessly. They were courteous and understanding, and went above and beyond to make sure we were satisfied. I would absolutely use them again for a move in the future. read more

I am really surprised by some of the very negative reviews about MiniMoves. I had a very good experience with them for a local move. I was moving from an apartment on the second floor to a condo on the third floor, and it was early July, so the weather was in the 80s the day of the move. The three guys on my crew really worked their butts off going up and down all those stairs on a warm day. They were very fast, attentive, organized, and professional, and I was amazed by how they kept going and how much they would carry on each trip. When I asked them to pay special attention to certain items, they made sure to wrap those items carefully in blankets and padding and took more time and care up the stairs. Nothing was broken or damaged. Also, it was not a problem for them to help me do some basic set-up and placement on certain items, such as with my very heavy old school TV and stand, which I definitely could not handle on my own. In setting up the move, the woman I spoke with on the phone was thorough as we went through the estimate process, let me know what to expect on the day of the move, and was able to accommodate my date and time preference. Although the move took a bit longer than estimated because of all of the stairs and all of my stuff, in the end, I felt their pricing was very fair, and their hourly rate was lower than the other places I got quotes from. Moving is never easy or fun, but I think my move went as well as can be expected, and I would definitely recommend MiniMoves and would use them again. read more

Awful. They'll say anything to make the sale. We ended up getting charged way more than originally quoted then you'll never be able to speak to the salesperson who originally quoted you. Go with another company. Worst moving experience Ive had. The movers they contracted out to were also awful on the pick up. They complained the entire time. read more

Mini-Moves was quick, professional, and very customer service oriented in helping us move my 81 year old mother-in-law from Indiana to California. Moving is stressful no matter the distance, but Mini-Moves made it so easy and such a wonderful experience. Sherice, the customer service person who helped me throughout the move, was excellent! Going back and forth on what seemed an ever changing inventory list and endless questions over several weeks, Sherice was patience personified! She was very responsive, professional, friendly, and patient each and every time I called or e-mailed w/ questions and/or requests for requotes. All this went a long way in making what is normally a challenging, frustrating process go more smoothly and with much less stress for us! The price for the move was reasonable compared to other movers we looked into; and the service from the rest of the team was also wonderful - my mother-in-law said the two movers who came to pick up her belongings were very nice and handled her items as if they were their own! I would definitely use Mini-Moves again! read more

I moved last week from Lincoln Park to Arlington Heights. I found MIniMoves via Rent.com. Within a few minutes of sending them an email, I was called by Brett. We hashed out the details and he had the paperwork to me in minutes. Everything that I was told and promised came to pass. The two movers showed up on time and got right to work. Not one item was even slightly damaged. They completed the job in the time that they said it would take. And the final bill was equal to their estimate. In other words, these are honest, hard working people. In the past 30 years, i've probably moved between 14 to 17 times. I've never had an easier move or better movers. Do yourself a favor and call them when you are ready to move. They will make what can be a painful process painless!!! read more

I had a couple of items moved from Texas to Riverside California I called Mini Moves they were great. I received the quote fast,the items were picked up with no problems. Brittney from Mini Moved was very helpful and always kept me in the loop. The guys in California were great every thing was delivered in perfect condition. Would definitely use them again. read more

This company charged me double their initial estimate, then charged my credit card AND asked for my mother's card upon completing the move. Very shady. I called the company, who was very quick to take the now four times the amount I expected to pay, and the accounts receivable rep is conveniently out to lunch. Seems no one at the office can give me answers about which credit card was charged. I'm quite certain anyone there would be able to tell if I hadn't paid. This review will stay online until this is resolved. "Sorry" doesn't cut it, in this case. UPDATE: Just got a call back from the Accounts Receivable rep. I will give an extra star for her act of listening to my complaints, but she provided nothing more than a string of semantics and condescension. read more

We used MiniMoves for a small move from Kansas City, MO to Orlando, FL in the summer of 2018. The movers who initially came to Kansas City, MO to package the furniture and move the boxes were professional, however, they did note that two of our furniture items were "very nice" and fragile, which we specified were very expensive and needed extra care. They considered crating one of the items but in the end chose to put fragile tape around the entire piece. When the furniture items were delivered to our home in Orlando, the only two items missing were the two mentioned above. We were very upset and worked with the movers for a period of close to two months to locate the missing items. Originally, we thought it was theft as those items had been specified as the most fragile and expensive items of the entire move. Finally, we received a call from the movers that they had located our missing items but that unfortunately they were destroyed in the move. One item was completely broken into 20-30 pieces and the other item (a painting) was very badly abraded. We asked that they consider the unusual circumstances of the treatment of these particular items, however, they chose to only reimburse us based on weight/federal law, rather than on their own negligence. In summary, we received a check for approximately 2% of the value of the property. I would highly recommend you be very careful in your choice of using this company. They are a low cost shipper for a reason. I will not use their services again, nor will I recommend to any party use of their services in the future. read more

If you hire them, hire a lawyer too, these guys are professional liars who will violate every claim they make to you up front. Then when you finally get your things, some damaged, and 8 days after they promised they will offer you $200 for the inconvenience. This will ultimately just come off the additional fee they've charged you after they've already picked up your items as they will create more boxes than the amount your quote was based upon...pretty sly! Not only did they miss the last day of the delivery window by 8 days, they never attempted to notify me as to where my belongings were once the delivery window was about to close or after it had passed by entirely. It was always up to me to try and track them down. So, I would call daily usually to be told a version of; 'we expect them there in two days,' blah, blah...Meanwhile, at one point I got a call from a random minimoves mover in Florida, not sure they had my stuff or not, asking for directions to a facility. We figured out it was the wrong number and the mover explained, 'these idiots always give me the wrong information.' Also, one reason it took so long may have been that Mini moves had no idea what Boston area company to use in order to facilitate delivery to my destination, as I found out during the process that they had some sort of dispute/falling out with the company they were using in Boston and were trying to line up another vendor while my move was in process. They deny this, of course, but i've been told by more than one person associated with the move that this was the case. I have my stuff now, life goes on but I anyone who is thinking of hiring them should look somewhere else. read more

I recently used Mini Moves to move a bedroom set, a recliner chair, two benches and four boxes from Arizona to Chicago. I was impressed by the professional service I received both at pickup and delivery. The movers were both courteous and careful. I would definitely recommend this company to anyone needing to make a small move. Thanks! Royal read more

This particular site does not look familiar since I contacted a Mr. Steve Narrod at his office in Hillside, Il. That location is NOT listed here, so I will wing it for now. This is for MiniMoves in Hillside: I first used MiniMoves in 2012, so I decided to give them another shot for a more recent move. I have to admit it, but they did a fantastic job and even exceeded my expectations this time around. One truck, three guys: Alfonso, Mike, & Adrian. [THANKS GUYS!!] They were extremely polite, caring, and handled all of my stuff with utmost care. While most of it was already packed and secured, they sealed off the extra few boxes and wrapped what furniture that I had left in the old place. It was a LOT of work hauling around, but they handled it all very well. I was very happy and very impressed. I highly recommend contacting MiniMoves for YOUR next Mini Move, and remember to ask for Alfonso, Mike, & Adrian. :] read more

****LOST NEARLY MY ENTIRE DELIVERY AND THEY WON'T COVER THE LOSS**** I hired MiniMoves to ship my furniture from California to Texas. I paid $992 for the move but only about $1000 worth of my property actually showed up. After three months of trying to recover my property from MiniMoves, I was told they couldn't find anything and they told me they only liable for $1,000. I lost thousands of dollars of my possessions with this company and I got a "sorry you are unhappy with our offer" response. What would you do if you received this kind of treatment? I spoke with Jack directly, and he apologized, but the most the company would offer me is a refund of the move itself + $500. I lost over $4,000 worth of furniture (brand new, less than 6 months old) and I was told that since I didn't purchase additional insurance, that that was the best they could do for me. Really? Mini-moves either stole or lost 90% of my shipment! Beware Mini-moves! read more

Another vote for 0 stars. After initial contact when I went to their site to request a quote, I literally had to follow up with the agent multiple times for an estimate. When I finally got one after many emails and calls, asked for some revisions and was promised it would be sent to me within 24 hrs. Needless to say, never got one from this company. Awful service and follow up. Went with another small move company (Navis) that does long distance and can't say their follow up was great either but they did at least get back to me eventually. And their price was same as this company. read more

This is my THIRD time using MiniMoves and I highly recommend them! They are efficient and don't waste time getting things done. They are very careful when moving things. I have been very happy with their friendly and professional service! read more

I shipped a VERY expensive Karges Dining room set from Scottsdale, Az to PA. This was a hand carved walnut table with 4 leaves, 14 chairs and beautiful would be an understatement. I told them this was a very expensive set. They broke both legs off of the dining table ....you should see the pictures. They are claiming that they didn't know that this was an expensive piece and saying that I didn't pay for the Additional Coverage so ...... When we pay the shipping we are paying for our items to arrive at the destination in the same condition that they left. They are required to have Inland Marine coverage. It was in their possession and control when this happened and I EXPECT to be compensated for the loss. read more

We received a shipment of furniture from Jose and his team (driver ID: 0923) and had a very positive experience. The team was very friendly and professional. The shipment was delivered at our convenience and was carefully unwrapped. We were happy to find that no damage had occurred during shipment. Since I only took delivery, I cannot comment about the packing, cost, or coordination of services. read more

I'm divided about this review. The actual movers were really great. Easy to work with and good to my stuff. But they were 3 hours early on the day of my move. I spoke to both Nathan and Angelo and told them absolutely not before 12 noon. Natham guaranteed they'd be there no earlier than 12 noon. Despite that, they were 3+ hours early. I told them 4 different times not before noon. Clearly the internal logistics people don't talk to each other and they admitted as such. Make sure you have the time documented because losing 3 hours caused massive panic and we were scrambling trying to get stuff done that would have been ready had they only lived up to their promise. Update: I spoke to Brittney yesterday and really appreciated her willingness to find out everything that happened and I was good with it. Now as i'm putting stuff away I realized that I don't have the glass of a small wrought iron table. Just the frame not the glass. There is no monetary value to the glass but the sentimental value is enormous. My dad gave my mom that table as an engagement gift and that's the original glass from 1955. NOT HAPPY Update #2 - spoke to Brittney who managed to find the glass in about 2 hours. Changed my rating because if nothing else Brittney was freaking awesome! read more

I've had issues with moving companies in the past, and was very cautious when selecting the moving company for my move from Chicago to LA. For reference, my move was relatively small and I didn't bring any furniture with me. I was receiving extremely expensive quotes from other moving companies, as their minimum size requirements far exceeded what I needed. MiniMoves came in at a reasonable quoted price and had good reviews so I pulled the trigger. I'm very happy I did. My movers showed up within the allotted time slot for both pick up and drop off, all of my items made it successfully, nothing was damaged, and I stayed within $100 of my originally quoted price. Given my move was small, all of my belongings were stacked on a pallet and wrapped in order to consolidate space. I really liked this approach because it eliminated the chance that certain items might be lost during the trip. During drop off, it was simple as unloading the entire pallet as opposed to having to identify each and every item. Overall, while you may spend a bit more to use MiniMoves vs. an alternative for smaller moves, I found it to be a great moving experience. I've had a moving company fail to deliver all of my belongings for an additional 3 weeks past the agreed upon date and therefore would gladly spend slightly more to have a better company handle my belongings. read more

All the movers were professional and polite. As quick as is reasonable. The actual transport (NYC to Houston) took a while, but the arrival did come in the provided delivery window. All in all a good experience. read more

I had booked an alternative moving company And after having to chase them for updates etc I decided to scramble last minute and look for an alternative company for my move across country (Chicago - LA). I dealt with Sherice at Mini moves who was very accommodating with the last minute request. She ensured to communicate when needed and was always readily available when I needed to speak with her or via email. In Chicago - The movers came ahead of time. I had packed the items myself. They were in and out within 2 hours. There were 3 movers and all were extremely efficient and professional. In LA - it was a 3rd party company (Beverly hills moving) who delivered the items. They were a little late but once they arrived they were equally as efficient and professional. All my items arrived undamaged. I would highly recommend Mini moves and would definitely use them again. read more

We had friends who used this company for a small move and had a good experience so we went ahead and booked them for our SC to KS move. They don't come to your apartment/house to give a quote, so over the phone the rep will go over everything that's in your home. Our 1 bedroom small apartment was quoted at $6500. When our stuff was in transit we were then told that our final bill was $9400 and we had to pay before they would deliver our belongings. If the quote is that far off from the final price, the packers should have notified the manager so that they could talk with me before proceeding if they thought we had grossly underestimated our belongings (in my opinion). The company sent me our inventory list from the warehouse that it was delivered to and there were duplicates of furniture and things that were definitely not mine. The scheduler tried to set up a delivery date outside of our guaranteed date, which I refused and then was immediately given the last date of our spread (21 days). The men who delivered our belongings were very nice and professional. A couple of our items had been broken, nothing that was super obvious, but we had paid for the extra insurance (which I highly DO NOT recommend) so I filed a claim and 90 days later was told it was denied. We had 36 more boxes than originally anticipated, which was shocking, but upon unpacking everything there was a TON of packing paper that took up a lot of space. I appreciate that most things were not broken, probably because of the paper, but also that made for a lot more boxes that I then had to pay for. Calling and trying to speak to anyone is a challenge. DO NOT USE. Moving is stressful enough, using this company made it exponentially worse for me. read more