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    Mister Softee NorCal

    4.4 (491 reviews)
    Closed 11:00 am - 9:00 pm
    Updated over 3 months ago

    Mister Softee NorCal Photos

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    Reviews With Photos

    You can see from the photo the whole bottom row was crossed off.
    Dayna Z.

    Booking was very easy. They respond pretty fast. I started the booking back in January for my son's graduation party in June. I was unsure how busy they would get, so it was better to be safe than sorry. I spoke with Andrew regarding details of the booking & what came with the services. He explained the whole menu was available & they can serve up to 70 people in 1 hour. That sounded perfect. I decided to move forward with the reservation & you can either pay a deposit or the full amount. The day of the event, the truck arrived early & I was able to talk to the driver regarding details. I did notice more than half the menu was crossed off but didn't ask about it. Then when it was time to serve my guests, they all told me a lot of the items on the menu weren't available. The only thing offered to my guest were soft serve in a cone or cup with toppings. Sundaes, banana splits, & floats weren't an option. My son asked the driver why & she said all she had were toppings. I called the next day after our event & spoke with Andrew again. He apologized for the mixup & it was a miscommunication with the driver & dispatch. He also explained, sometimes they do limit the menu to ensure guest are served in a timely manner. That is fine with me, but it was not communicated. He said he would look into it further and get back to me. I ended up writing an email as a follow up, and Andrew finally got back to me. They were able to accommodate a partial refund due to the issue on their end. Overall they have great service & my guests were happy but it was the expectation vs what was actually delivered. I will book with them again in the future in hopes we have a better experience.

    Menu
    Ter L.

    [[HIGHLIGHT]]My toddler always gets excited whenever we cross paths with Mister Softee NorCal.[[ENDHIGHLIGHT]] This truck offers classic soft serve via cones, sundaes, and milkshakes. Toppings include sprinkles, nuts, crushed oreos. There is also chocolate, caramel, butterscotch, pineapple, cherry and strawberry sauce. With pricing ranging between $4.25 and 8 bucks, this sweet treat doesn't break the bank. Service is friendly. Mister Softee comes recommended for people of all ages. If you are lucky enough to have this truck roll through your neighborhood or see it drive around your local park, do not hesitate to give them a try!!

    Tiffany R.

    First time trying this and it was delicious. I asked for a milkshake with Oreos and they asked if I wanted vanilla or chocolate. I have been hearing great things about Mister Softee and was excited I was finally able to try it!

    Chocolate Sundae with Nuts
    Renee B.

    Caught the Mister Softee truck outside Palo Alto Medical and decided to treat myself after a lab appointment. Great decision. The Chocolate Nut Sundae was everything you want from classic soft serve -- smooth texture, generous chocolate syrup, and a satisfying crunch from the nuts. Simple, nostalgic, and perfectly executed. Quick service, friendly vibe, and honestly a bright spot in the middle of a medical day. Would absolutely grab it again.

    Monique W.

    Excuse the half eaten picture of the cherry sundae - but it looked so good I had to dig in immediately. I was visiting Don Biddle park when I heard the ice cream truck playing. I thought I was a regular truck at first, but was pleasantly surprised to see soft serve! My kids loved seeing the cones being dipped. The cashier/service was super nice and patient with my order (I had 4 children with me). Cups/cones are about $5/each. And they were delicious. I'm following them on IG so I can be sure to catch them again!

    Milk shake and strawberry sundae
    Vanessa W.

    Mister Softee is such a neighborhood staple nowadays. The moment you hear that familiar jingle, you know you're in for a classic soft-serve treat done right. Whether it's a sundae or a perfectly blended milkshake, the quality is consistently spot-on. The app is a surprisingly great tool for tracking down the truck, and it almost feels like they know when you're following them because they're quick to stop and serve. The service is friendly, the favorites are dependable, and that unmistakable music makes every visit a simple, joyful experience. Mister Softee also offers private event bookings. I booked them for a birthday party, and all the kids were happy. Booking was easy and conveniently handled by submitting an online form, with clear confirmation and follow-up via email. A great experience for kids and adults alike!

    The truck thronging with customers
    Nith V.

    [[HIGHLIGHT]]Oh what a yummy ice cream this truck had and it was perfectly located outside the Pacifica Taco Bell Catina right by the shore.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]It was a beautiful sunny day to enjoy the ice cream after the gloomy and rainy Bay Area weather.[[ENDHIGHLIGHT]] Service was fast and prompt. It was like a cherry on top of our perfect Saturday adventure

    Chocolate drip cone
    Nikhita P.

    Had a really nice treat from Mister Softee NorCal Ice Cream Truck. Tried the chocolate dip cone and it hit the spot, especially on a warm day. The chocolate coating was thick and satisfying, not the thin layer you sometimes get elsewhere, which made it even better. Simple, refreshing, and exactly what you want from an ice cream truck. Definitely worth stopping by when you see it around!

    Vanilla soft serve
    Helen T.

    There are two sounds that trigger immediate action: a fire alarm... and the unmistakable jingle of Mr. Softee. The second one? We sprint. It starts faintly--like a distant childhood memory--and suddenly it's a full neighborhood-wide treasure hunt. Shoes half on, wallet optional, dignity abandoned. You just run toward the music. And every time, it delivers. The soft serve is ridiculously creamy--no pretense, just pure nostalgic perfection. My go-to is the classic swirl (chocolate + vanilla), but the real crowd-pleaser in our house is the cherry hard candy shell--that glossy, crackly coating that shatters just right and instantly transports you back to being 10 years old with zero responsibilities. There's something for every mood too--cones, cups, over-the-top sundaes if you're feeling ambitious--but honestly, it's the experience that hits hardest. [[HIGHLIGHT]]That spontaneous joy. That neighborhood-wide excitement. That tiny adrenaline rush when you think you might miss it.[[ENDHIGHLIGHT]] Mr. Softee isn't just ice cream--it's a full-on happiness delivery system with a soundtrack. 5 stars. Always worth the sprint.

    Lisa N.

    My brother and I were on a mission to get mister softee. The first spot closed up before we arrived, and the second stopped serving ice cream even though it was only 8:30. We decided to try one last time and the third time was a charm. Using the app, we tracked a truck to a gas station. Kelsey was pumping gas and it was obvious she was done for the night. However, she went out of her way to help us and happily served us ice cream when I asked. She truly made our night--amazing customer service, and the ice cream was just as good!

    Crunchie/menu
    Julianne L.

    The truck stopped in front of my place so I rushed out the door to get some soft serve! I got the Crunchie ($5), which is vanilla soft serve dipped in cookie/graham cracker crumbs. It was sweet, delicious, and a large portion. It's hard to track where the trucks are on the Mister Softee app - I have to rely on hearing the ice cream truck music. Maybe this particular truck isn't registered? Not sure how it works, but if you hear it nearby, do not miss your chance for a fun treat!

    Michelle P.

    Gotta be 5 stars - love their vanilla and chocolate and swirl - lately love their fluorescent red cherry coating - very time we come across them, it's fun! This time I was grumpy and said to hubby, hey let's see if Mister Softee is anywhere nearby - used the app! It lags a little, so when I asked for it to research it would update the location but still lagged from where they really were lol - we drove in a few neighborhood circles until we heard the music - and got the usual - always good for a smile - and the woman driving and making the cones was very nice and seemed happy to have made me happy - LOVE MISTER SOFTEE! Be sure to grab some napkins!

    Truck
    Bill P.

    [[HIGHLIGHT]]Ice cream truck in SF? They go around to different neighborhoods in the city. It brings back an old school type feeling.[[ENDHIGHLIGHT]] Staff is always friendly. Portions are generous that can be shared between 2 people. Order: Vanilla ice cream: classic, basic flavor that hits the spot.

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    Review Insights

    2 months ago

    This place has the best ice cream and milkshakes and also the best customer service! The perfect way to end the week!

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    18 days ago

    Mister Softee is soooo good, love their soft serve. Always a pleasure running into their truck :)

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    Page 1 of 13

    Ask the Community - Mister Softee NorCal

    Can I book you for a graduation party?

    Yes. We book private events all the time. Please go to our website and click on Book Softee at the top. www.mistersofteenorcal.com

    How much do you charge for private party in a neighborhood?

    We charge hourly and the cost depends on the start time. Please visit mistersofteenorcal.com and click on Book Softee to start the process to get more info.… 

    If booked for a private event at a park, how do you differentiate between party guests and non-party guests? In other words, what is the system so only party guests will be served.…

    We currently have two methods to make sure only private event guests are served at private events. We have a private party sign at the truck but that doesn’t always stop the curious. Second, we have a ticketing system for exchange of servings. The… 

    What time do the trucks usually stop driving around?

    8 o’clock, normally.

    Is your ice cream made with pasteurized milk?

    Our ice cream is made with pasteurized milk. It is also egg free and gluten free.

    How can we request for our neighborhood to be on their route?

    You have to go on their website and make the request

    Do they have allergy information? Gluten, nuts? Is there an actual list of which toppings are gluten free and nut free?

    Hi there Lynn. Our ice cream is gluten free and egg free. As for our toppings we cannot guarantee that they would be gluten free. We have both peanuts and walnuts on board,… 

    Are you parked in one spot for the whole day?

    Parking in one spot for the day is rare, it only happens for large festivals. We move around most of the day. The easiest way to find one of our trucks is to use our app,… 

    Mr. Softee is a truck. How do we locate him each day?

    Have a public calendar on our website that you can always use our home app the name is Mister Softee NorCal

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    Gelato Classico Italian Ice Cream
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    Baskin Robbins
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    Storefront
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    Mister Softee NorCal - icecream - Updated July 2026

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