It's an old school auto parts, not some huge chain. I have a '53 Chevy truck, and they have parts…read morefor my small block. Anything they don't have in stock, you usually get the next day from their warehouse. They know parts. Not just how to use a catalog-

This most have been the easiest place to go to when I needed a new car battery. As I don't leave…read morethe Martinez area, I had to do my shopping around. Yes, I have triple AAA but there cost was well over $300 for my battery and installation. The store itself is pretty small, the battery selection was not that great and the shelves looked a bit empty. Definitely smells like an auto store. I was able to go on to their website and find the battery I needed at the right price. The cost was about $175 with a $20 deposit fee that was returned when I gave them my old battery. Since ordering it online, I thought it would be quicker. When I went to go pick it up, there was a mishap and it took the poor employee forever to find it. He went back in to the warehouse and looked for it, talked to other employees, and come to find out. It was on the shelf of the store..... I could have pulled it. Anyways, don't expect much. Come here for your car parts and leave. They definitely do not have any special parts you may need. They did advise me to head over to the dealership as it may be the only way to get this piece. Thanked him for the advice! There are a bunch of teenagers that work there so I'm not sure how knowledgeable they are about cars. But I can always be wrong.

Best service. They are super polite, willing to help, very educational and kind…read more I've been to this location about three or four times and any time I've had a problem whoever is at the desk has always been willing to help and support me. Honestly, the workers here should be provided with tips because they are doing sometimes a mechanic's job. They aren't pushy about buying products rather trying to make sure that the problem is fixed and I really appreciate that. Kudos to you all

Will is the actual GOAT!!! He jump started our car in a DIRE time of need (in the pouring rain, on…read moreNew Year's Eve, in the parking lot of 99 ranch) and was such a kind soul. I would absolutely buy anything and everything from this location, they're incredible and truly saved our night!!

I came to this location seeking coolant for my LR4. Dmytro asked if I need help and assisted me to…read moredetermine my old vehicle's needs, and took the extra step to check its codes. He said I win the prize for the most codes he's ever seen lol. He demonstrated a lot of patience and genuine interest to guide me in assessing with next steps, and provided helpful input to get me back on the road. Thank you, Dmytro!

Came in to do an online return for wrong part. Tatted up manager cursing saying he was unable to…read moredo online return and doesn't want to override transaction because he will get in trouble. Ask for another manger to see if that person can override transaction and he said he was the only manager. Went to another Autozone in Martinez. The worker asked for my number and did return in 2 minutes.

The staff here are friendly, but there's a serious lack of technical and diagnostic skill. I…read morebrought my daughter's car in for an A/C system diagnostic. I had an appointment, but when I arrived, I was told they were backed up -- so that meant a long wait. After the diagnostic, the service advisor told me the compressor was bad. He even double-checked with the technician to confirm that the relays and fuses had been tested, and the technician said they were good. Fast forward -- I took the vehicle to another shop to have the compressor replaced. After installation, the A/C still didn't work. I mentioned what Pep Boys had said and asked if we could do some basic troubleshooting. Within minutes, we found a bad relay -- something that should have been tested immediately. A quick test, the technican could have easily done was I swapped the A/C relay with the fuel system relay right next to it, and sure enough, the compressor came on and the engine died 10 seconds later. Extremely frustrating experience. A simple, basic test was completely missed, leading to unnecessary expense and wasted time. Friendly people, but I won't be trusting them with diagnostics or servicing any of my vehicles.

Bad place. No customer service and compassion. I had tire changed there and they messed up and…read morescratched my rims. Very poor service and lack of skills and professionalism. THIS PEP BOYS IS NOT RECOMMENDED. So rude too the service department!

Shout out to the Daisy, I needed help with a few things simple stuff to get my AC back running less…read morethan five minutes she helped me get it right. Deeply appreciate the help to get my AC back on and the heat wheeler are living in. Give homegirl a raise!!

Came in to see if they could check my battery in my car to see if it needs to be replaced…read more The guy couldn't find where to attach the device. Then tells me you just have to take it to Mercedes dealership to find out. I had called the other day to ask if they can check and the guy on the phone said yes so when I brought it in now it's a whole different story.

After running all our errands this morning we parked our car in-front of my parents house all ready…read moreto go to the reunion. We started the car and all was well, then we forgot something in the house and turned the engine off and when we went to restart it the engine wouldn't start. Oh no!!!! Well we didn't want to be late so we took a different car. Thankfully we had 3 cars to choose from. Later that afternoon we went back home to tackle the car that wouldn't start. We packed all of our belongings for our trip home and went to start our car and it still wouldn't start. Thankfully we had a solo battery charger in our trunk so we whipped it out and jump started our battery and the engine roared to life. We next googled the closes O'Reilly and found this one on Monument Blvd just a few miles away. We zipped on over and parked right in front next to the other car with their hood up. We went inside and explained the situation to the sales person. He looked up and had our battery in stock. Next we went out to test our battery and yep it was a dead one. Our battery was purchased from O'Reilly back in Nov 2023 and the warrantee had just expired. Too bad. We went back inside and bought a new battery. There were several to choose from. We choose the gel one with a 4 year warrantee. He said if we loose the receipt not to worry as our purchase is on file. We all returned to the car and he installed the batter. For an extra $2 we bought some goop to put on the battery so the connections won't corrode. As it turns out the gentleman helping us has a daughter with the same make and model as us with the same amount of miles. What a coincidence. While we were having out batter installed 3 other people pulled up and were also having their batteries tested. They have a great business going on a Sunday afternoon. With the battery installed we were all set to hit the road again. Crossing our fingers that this one isn't a dud. We bought a battery for our other car last week and it was a dud. After a day the car wouldn't start again and it turns out the battery was a dud. It caused us so much undue stress. So beware lots of these batteries are not exactly new, but recharged and sold as new batteries. If there is a lot of stickers on the top of the battery you don't want it. For us this was a good experience. It's so nice that they will install the batteries for free and take the old one back to dispose of.

I can't say enough positive things about this location and specifically Luciano the assistant…read moremanager. It was over 100 degrees outside and he took the time to fix my back license plate mount that was stripped because Mercedes Fairfield lied that they fixed it. The metal bracket stripped the plastic on the license plate mount. In and out of the store 3+ times to get tools and adjust the plastic expansion nuts. It's a temporary fix but it's better than getting pulled over for no plates at all. Thank you again and God bless you!

Repeat customer, local store nearby, knew I'd get what was needed…read more Needed two things, definitely not the biggest sale of the day. Rob was welcoming, accessible, patient and helpful. He quickly found the first item then, after some discussion, found that the second item would be at another local store. Great referral, truly appreciated the effort and the confidence. Rob wrote down the store address for me. He also enrolled me in their Rewards program. Could not be happier with this location. It's clean, organized and friendly.

I had a really bad experience at O'Reilly Auto Parts. The service from Danny and Diego was…read moredisappointing. They were not helpful or respectful, and I felt like my concerns were not taken seriously. I expected better customer service and left very unhappy with my experience. I went to Auto zone and let me tell you my experience was so much more professional and the employee were much friendly.

These folks go the extra mile and reasonable prices. Two thumbs way up, a solid 10. This is…read moreperhaps my third glowing Yelp review for Monument Auto Parts on Detroit Avenue, Concord. But they deserve it.

They don't have enough stars. I was knocked off my feed with the amazing service offered here…read more Louis went above and beyond to accommodate my car needs. They made my whole process less stressful!

I can't say enough good things about Daniel Sandoval. He truly went above and beyond throughout the…read moreentire process. His compassion, patience, and genuine care completely turned my experience around. He made me feel heard, valued, and supported every step of the way. I also want to thank Matt, the Sales Manager, for his professionalism and commitment to making things right. Together, they restored my confidence and provided outstanding customer service. I'm incredibly grateful for both of them and highly recommend working with Daniel and Matt if you're looking for a team that genuinely cares about their customers. Thank you both!

Had a great experience with Mert Cavdar at Lexus of Concord. He made the whole process easy,…read moreefficient, and straight to the point. No hassle, no wasted time, and he made sure everything was ready since I had to be at work by 12. I've been wanting an IS since 2017, and Mert helped make it finally happen. Huge thanks to GSM Efrain Moreno for giving me the best deal and making it hard to say no. Finance Manager Dominic was also very efficient and got everything done without wasting a minute of my time. I absolutely love my car and couldn't be happier with my decision to drive up to Concord from Santa Clara. Highly recommend Mert and the team at Lexus of Concord. Professional, fast, and easy to work with. Thank you guys!!! Keep up the good work!!!

These guys are great. I got my bed cover several years ago. It needed some maintenance and they…read moretook care of me. I didn't need an appointment he handled it right then. Thank you

Went in looking for a part for my trucks hard folding cover. One of the employees came to meet me…read moreand asked what i needed. I showed him and he said i'll be right back. He snapped the piece on and said no charge. I bought this cover from them five years ago and i wasn't asked for any paperwork. This is a great company with awesome customer service.