Horrible! I should have known to walk out when I looked at the bar of food-dry, cold, old. But, I didn't. The girl was taking the tortilla to heat when another young man came up and took the bulk of the chicken left for an online order. She then proceeded to scrape the bottom of the pan, and not know what to do-there was no more to replace it with. They were out of ice, out of salsa, and the floors were nasty. $30 for crap. Don't go here. read more

The customer service was awful, attitude was...we don't need you. Then I asked for a water cup. "that's $1.50 for a child's cup". WHAT?! The cashier said that the manager has made this decision. So, if you want water. I suggest bringing your own! read more

What a very disappointing past two orders from here. We were tired and didn't feel like cooking so I looked up Moes on 124 in Dacula. We used to go to that Moes after church on Sundays. We loved it back then. I ordered through Uber eats. The first order ( approx 2 weeks ago was missing an item) I assumed was the fault of the delivery service . The delivery service gave us a $5.00 credit for the inconvenience. Last night we tried it again. We were so disappointed in the order. My two grandchildren were here so we ordered the kids meals which includes drinks. Neither of the drinks were included. We ordered Queso. We received no Queso. My burrito bowl was very specific including sauce on the side. My bowl had a few incorrect items and the sauce was floating around in my bowl. There was no salsa either. Yes, I was credited $5.00 and then another $2.50. So the whole meal was disappointing . Yes I was monetarily compensated for the missing items but the meal collectively was disappointing . The overall meal was ruined. Kids had no drink, my meal was not good and the extra items ordered and expected made the meal "less then" I just read recent reviews and I should be more careful when choosing our meals!! Just FYI the driver said there was no second bag included with our order. Do yourself a favor and try something different for dinner!! read more

This Moe's is located in Hamilton Creek, Dacula. This is the closest Moe's to me after the one in Buford, so I decided to come here for lunch. Since I had a promo code in my phone I decided to order online and avoid the line inside. Once I got there, there were two hispanic ladies behind the food bar, and I asked one of them if my online order was ready and she did not realize there was one at all. She said they were "working on it" but really they were about to start my order. Isn't this the point of ordering ahead?Avoiding all this? Smh. Anyways, once I got my food we decided to eat there before, and apparently they didn't like this idea... they kept looking at us and talking to themselves. My mom and me felt very uncomfortable the entire time. Not to mention they were very loud, and disrespectful. Once we finished eating I couldn't find a trash can bc the one outside was full till the top and I couldn't squeeze anything else inside it. I asked one of them, and instead of taking it, she told me I needed to open the trash can myself and put it inside. Really? I did because I didn't want to leave all my trash there but honestly I shouldn't have. This is your job, not mine. I'm never coming back to this location, and it sucks because we love Moe's and this is the closest one to us, but I rather go somewhere else from now on. ESPAÑOL Este Moe's se encuentra en Hamilton Creek, Dacula. Este es el Moe's más cercano a mí después del de Buford, así que decidí venir a almorzar. Como tenía un código promocional en mi teléfono, decidí hacer un pedido en línea y evitar la fila en el interior. Una vez que llegué allí, había dos mujeres hispanas detrás de la barra de comida, y le pregunté a una de ellas si mi pedido en línea estaba listo y ella no se dio cuenta de que había una. Ella dijo que estaban "trabajando en ello", pero realmente estaban a punto de comenzar mi pedido. ¿No es este el punto de ordenar por adelantado? ¿Evitar todo esto? Smh De todos modos, una vez que obtuve mi comida, decidimos comer allí antes, y aparentemente no les gustó esta idea ... seguían mirándonos y hablando consigo mismos. Mi madre y yo nos sentimos muy incómodas todo el tiempo. Sin mencionar que eran muy ruidosos e irrespetuosos. Una vez que terminamos de comer, no pude encontrar un bote de basura porque el que estaba afuera estaba lleno y no pude apretar nada más dentro. Le pregunté a uno de ellas, y en lugar de tomarlo, ella me dijo que necesitaba abrir el bote de basura y ponerlo dentro. De Verdad? Lo hice porque no quería dejar toda mi basura allí, pero honestamente no debería haberlo hecho. Este es tu trabajo, no el mío. Nunca volveré a este lugar, y apesta porque amamos a Moe's y este es el más cercano a nosotros, pero prefiero ir a otro lugar de ahora en adelante. read more

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The customer service was great very attentive. The food was fresh took about 10 minutes for everything

This place has gotten way better lately. Keep it up! I gotta have my queso! Welcome to moes!

Update 10/6/24. the store has been getting their act together. Much better last couple times I have went. It is always rough going through owner transitions, but I think they are getting past the hiccups and the food and service has been good recently. read more

just went to the moes off hamilton mill dude has a terrible attitude locked the doors at 8:30 they close at 9 on their app , on the maps , and on their website. The dude really needs to figure his attitude out cause that's not how you talk to customers. he also needs to hit the gym cause he's smaller then my baby toe whosever managing has absolutely no life and that's why he's their at moes little ahh boy read more

Ok, I understand it's chain food, so my expectations were minimal. Stopped in and found it to be exceptionally dirty, but also the most unfriendly staff we've encountered anywhere. I'm not sure how to explain it. Perhaps the owner of this location is mean to them, or they are just a bad group of employees. Not one of them seemed friendly. Granted, we didn't come in to meet new pals, but this was almost laughable. I'd recommend either avoiding it, or making it a challenge to see if you can make one smile. We couldn't. read more

First and last time eating here. Very rude customer service. Ordered three burritos, told them wanted everything that came on it. Got the eye rolling, talking to each other in Spanish. Not friendly or professional at all. Don't waste your time or money. read more

Angie! Was very rude, she didn't listen when I tried to tell her that my food was already and she try to ring it up again. THEN We order 3 entrees and she gave us THEE SMALLEST amount amount she could gather on that spoon *see below for picture* I just think of you spend $30 dollars on chips you should get way more than a kid size bag of chips. read more

Moe's Southwest Grill - This is how much chips Angie gave me. SMH - Tex-Mex Near Me - Dacula, Georgia

My chicken quesadilla came without cheese , but I was able to get a new one and a free drink lol.

The attitude people give you is crazyyy! They speak so quiet, I asked the guy what one of the sauces said cause I couldn't read it...he replied with a shrug and said "idk".... So you can't read?? The other lady didn't even look up at us once and I told her to fix her face. Then she was expecting a tip which we did not give her. I don't even know why this place is still open..they always looked closed from the outside. Yall see the reviews, nobody goes there anymore and I see why. read more

Comparing to the locations around this one has the freshest food, I see the reviews about the staff yeah sometimes they're not super personable but Idc as long as the food is good, I suggest you to try it rather than be put off by the many bad reviews they seem like Karen's ngl bc every time I've been here the food has been really fresh. COMPARED to the location at mall of GA it's terrible and dirty asf, just go here instead of that one I'm telling you. read more

This is the worst Moe's location for many reasons. Management needs to consider hiring new staff. The place looks dirty, staff members are not friendly and are not punctual for mobile orders. This is not the only bad experience I've had here. I've gave them about three chances and each time there has been an issue. I use the online mobile ordering so by the time I arrive my food will be ready. It saves me time while on my lunch break. I pay extra for queso and they forget it. No problem, I went back again for a burrito and I asked for green sauce and sour cream. Inside my burrito there was no sour cream and there was a red sauce in my bag instead so I had to ask for green sauce and the employee acted very annoyed. If only they would actually read the receipt. I went back again, I ordered fresh jalapeños and received the pickled jalapeños instead. I try not to be a "Karen" but when the mess ups are frequently occurring it's very hard to not. I paid for my food and ordered specifically what I wanted, NOT to receive whatever you want to make for me. This location is very cheap. Very low meat in the quesadillas and burritos. I always order chicken but it seems like I'm eating a rice and beans burrito instead. I swear there was only like four pieces of chicken in my burrito today Nov 5, 2020. The food tastes old and the staff do not care. They barely speak English so maybe they have issues reading the online orders, not sure. I will not be coming back to this location. Don't give it a try. Save your time and money. read more

My wife and I went into the one day. My wife ordered something from the kids menu because it's all she really wanted. The person behind the register wanted to know if it was for a kid because she didn't see one. And was really rude about it. We paid for the order and ate it. That was 10 years ago...haven't been inside a Moe's since. And we never will. read more

This location is under new management now and they are doing their best to make this a great place to eat. The store was recently renovated and is nice and clean. The employees are friendly and the food is always delicious. We have had a couple of items left out of our orders, but the management has addressed the concerns and really seems to want to deliver a great experience. read more

Ate here rarely over the years and there has been a noticeable decline in overall quality of everything. Current day food seems stale, its never clean in there, staff seems unprofessional as well. Awhile back I recall ordering a larger order and they gave me a pathetic portioned bowl with some stale rice and old stale chips was a huge joke, I'm glad the delivery app gave me a refund. I guess business got so bad they turned to scamming? or no one can read I don't know. Wont be using this place ever again. read more

I've never been to a worse moes in my life. Over an hour before closing and I place an online order only to be called a minute before I walk in the building that they are out of rice and chicken so they can't put any on my meal... ok make some more then? The place was filthy and the staff clearly could not care less. Was I offered a refund? Nope. Just sent on my merry way with the saddest bowl I've seen in my life. At this point if I ever have a craving for a bowl I guess I just need to drive all the way to the Chipotle or Cava at the mall of georgia. This place was so sad idk how they're still open; change management or shut down. read more

Ordered via the app and order was ready on time when I picked up. No issues with anything. Food was decent.

This used to be one of our favorite places to eat, then they closed to remodel and they've been horrible ever since. They just left off a burrito, kids apple juice and brownie from our pickup order. The order was simply 3 tacos, 2 burritos, kids quesadilla meal and a side of guac. That means out of 9 total items in the order, 3 were missing. When you do get all the food, the burritos are the size of a taco now with dry meat and rice, and just mediocre at best. Last time we went in they were out of black beans while they cooked at 6:30pm and they weren't busy. read more

If the Moe's in Buford didn't close earlier, I would never come here. This place always has the WORST customer service. If you even ask them a question, they are so disrespectful and it's always so dirty. The salsa is never full and if you come anywhere around 8 they won't refill it for you. I swear I wonder if the owner or big boss ever comes here because this places needs new staff and management. This is all so sad because it's closer to my house and open later but it has to be the WORST Moe's around read more

The Moe's on 2111 Hamilton Creek Pkwy. Dacula , GA 30019 is disgusting, unfriendly, very dull bored employees. They didn't even say welcome to Moe's with that enthusiasm you get at other Moe's. They didn't want to talk to you at all or engage into friendly conversations. Once you were away from the counter they went and sat down and played on their phone until another customer came they would get back up (sometimes). The place was very dirty, floors were disgusting, the their drink machine was almost out of everything, everywhere you looked it was very dirty with black stuff growing on the walls. They intentionally locked their customers inside due to them closing around 1:30pm today and didn't bother telling any of us. All we saw was one of the employees locking the door. As far as I know, they can't lock the door with customers inside because if an emergency happens the customers can't escape and that's a violation of OSHA. We had to unlock the door when we left because no one cared to let us out and another family came in behind us and they were told they were closed. This place is a horrible representation of what Moe's use to be like. I say use to because it has been a year since I visited a Moe's. Unfortunately, we ended up here and their food was tasteless. So, we won't be going back to this place ever and won't be surprised if it closes down. Moe's really needs to check into this location. read more

Came here to get a couple of taco kits for a small kids party and didn't have high expectations, but this place was far worse than I expected. I placed my order online and arrived to pick up at the time I was told my food would be ready only to be told I'd have to wait 20 more mins. The place was nearly empty and the two employees were not busy. The 20 additional minutes of waiting turned into 40 mins for mediocre food. Waste of time and money. read more

Moe's is mine and my husband's favorite place to eat. We stopped in this location on our way home out of town. The place looks closed, but we went in and it was so dark in there. The staff was not friendly and none of them were wearing a uniform. The guy who made our food had his fingers in his mouth and just put gloves on over it. The entire restaurant was filthy, and the drink machine was out of almost everything. Worst Moe's ever. read more

the customer service here is actually the worst i've ever had to deal with. most of the coworkers here are incompetent. they can't speak english, they can't comprehend basic sentences, and they always get your order wrong. they'll accuse you of not paying even though you just did and have the receipts, but they will leave out half your order anyway?? so you won't even get what you paid for ‍ there is 0 communication between the workers and no teamwork. this one hispanic lady pisses me off the most, she always has an attitude and is super rude. straight up never ordering food here again. read more

No wonder this Moe's has two stars. The customer service is deplorable and Moe's should reconsider training of their employees, specifically at this store. They never answer the phone. They state they do delivery and call in's, but that's a lie. I'm a die hard Moe's fan, but you can guarantee I will never visit this Moe's again. read more

Great food, friendly service. The down side was that the staff could not keep up with the trash and salsa bar. The store was busy and trash was running into the floor. The food was very fresh as they were having to constantly cook and refill everything. Need more staff to be a more efficient restaurant. read more

When I go out to eat, I like for it to be a pleasant overall experience. The workers at this location are rude, rude, RUDE! They speak in broken English and if you ask them to repeat themselves, they bark at you. They never smile or act welcoming, at all. The entire place could use a makeover and a deep cleaning. Won't be back! read more

Got takeout last night, actually right before they were closing (I hate to do that) The best Moe's food I've ever eaten. I've eaten at this location a few times & MOG a few times. The chips, seriously were amazing! My burrito was awesome ( I was craving one all day long- didn't disappoint!!!) The place was spotless, especially at closing time. read more

This place is dirty! There was dirt everywhere, very unorganized, every picture was hung up sideways, rude employees, on the way out an employee that prepared my meal was smoking a cigarette in the back. read more

Love this place the ladies are always nice , the restaurant needs remodeling though it makes the restaurant look older and dirtier even though they obviously do clean ! I went out of my way to ask for the ladies on shift working mariah, Alexa , Silvia , and Nelly and I could say they make my food very well each time I've came in ! read more

I used this Moe's to cater my son's rehearsal dinner. I was very happy with their food. we used the fajita bar, and the steak and chicken was seriously tasty, veggies were fresh and the quest and guac was much appreciated. The whole set-up of the bar service was efficient and kept the items the perfect temperature. Thank you so much. The ez-cater service was perfect. read more

hours are wrong in door. i was left starving and disappointed! do better shame on you

Will NEVER go here again. I ordered a chicken bowl to go and asked the Latino guy who was preparing it, could he please add more RICE, he added about a quarter spoonful and when I respectfully asked for a bit more, he actually began to argue with me about it being the regular serving size... I couldn't believe that he was seriously angry that I asked for more rice! I just left. I was taught, never beg anyone to take your money; and I will never give this place mine...EVER read more

Thank you to the young cashier for tossing my bag at me after I asked if the portions where smaller then the norm. The Moes near my house portions everything out by scoop but they are normal size scoops. This moes gave me 7 pieces of steak on a large bowl. The portion was really small over all. I was shocked. My daughter got a kids meal and our plates where almost the same size. I asked if the portion was normal and the cashier stared at me like I had a third eye. Then I repeated myself and she quickly said "yea". The guy behind me (customer) said this locations awful but near his work that's why he comes back once in a while. That they are known for cutting corners in every way possible. I wish I would have looked at stars and reviews before I came here. Very disappointed in the portions and customer service. read more

If I could give "0" stars, I would. Before deciding to write this review I tried to contact Moe's so they could make good on an inedible meal that ended up in the trash. I called several times and the person answering said she couldn't talk to me as she was the only one there. I then filled out a corporate survey and received an email from the manager asking me to call. No one answered the phone the several times I tried to call. I finally responded with an email asking them to call me. Its been a week and still no response. Items we ordered and paid for in our to go order were not in our bag. The tacos were slimy and disgusting. This was nearly $50.00 in the trash can!! This is no way to operate a business! read more

Yeah well now I know. Decided to try Moe's. It's been here forever. But I've never tried it. Always thought if I'm gonna eat fast food Mexican food I'll just do Taco Bell. I'm sure it's cheaper. Went in today and finally figured out what I wanted put in my order and paid. Got the food and went to the condiments area. NASTY!!!! I decided to sit down and eat then tell the manager after. So I did. He acted like he didn't care. Then after reading these reviews it seems he doesn't. I'm surprised he is still in business. read more

Been here a few times but never returning again! The place is never busy, but it's always dirty. The manager/owner seems to rush ringing up customers, and never pleasant. Food is mediocre. I'll take my business somewhere else. read more

Not a great experience. Went to this location last week. Just checked my bank account and the older lady on the register added a $2 tip in my $8 bill after I left. Wonder how many people they do that to especially with a lot of high schoolers who eat there! read more