I don't get the negative reviews. I love Mikes and the guys are friendly. Now, the only thing I ever get is pepperoni and ask for a thin crust. The pepperoni is delicious and they PILE it on! read more

Been buying pizza here for years, 15+! This place used to be so good, what the hell happened? Last time (a month ago) I ordered a pizza for pick up, got home and the middle of the pizza was under cooked, the crust was so doughy you couldn't eat it so we just cut that portion out, figured it was a bad night.. Last night same thing but worse, this time we'd had it and called for a replacement but asked them to deliver as I wasn't driving back. They said sure and gave an estimate of 1hr delivery. The damn thing came 1:45 later. This time they were making a statement like under cooked eh? It came burnt! We are never buying a pizza from Mtn. Mikes again! read more

We've ordered pizza here several times during the pandemic. The staff has been very professional and the pizza has been perfect every time. They have hand sanitizer in the front and spacing for social distancing when ordering or picking up pizza. Our faves are the Mt Everest and Chicken Club. They will not disappoint! read more

Don't order from here!! Order two pizza today and they were so under cooked that we couldn't eat them. I called down there and they told me that I had not placed an order with them.... they delivered it to my house. After him getting off the phone and hearing him yell at someone in the background another person told me the would send me two new pizza after another hour the pizza came BURNT and stillllll RAW!! How does this even happen? What a wast of time and money and a house full of disappointed kids. I will never order here again. read more

No Masks. AT ALL. When asked, girl at the counter said "our boss doesn't make us wear them, so we dont". So disappointing read more

Great service, great pizza, always on time and cooked right. Keep doing what you're doing! Your work is appreciated.

Can't follow special instructions like no cheese. Then blames customer. Rude place. Basically told me to get bent. read more

I called in an order that ended up being the biggest pizza I had ever see. My father had just passed away and with the family gathering at my house I thought it best to supplement the food being prepared by the guests. WOW!!! It was perfect. Everyone loved it. The very first thing to disappear from the table. read more

Patricia ordered pizza to be delivered for an office lunch. Harry was great and so was the pizza. The delivery was fast and friendly and the pizza was hot! A solid choice for a delicious and fast lunch. read more

After a referral from HVE we reached out and worked with Deep for a school function at John Muir Elementary School. We served 40 pizzas to kids at the dance. He is very community driven and it was a welcome connection to make. Pizzas were delivered hot and on time. Will definitely be using them in all future events. read more

I came here for their lunch special which includes a salad and pizza buffet from 11-2 for $7.50. They had four different types of pizza to choose from including pepperoni, cheese, a combo, and chicken one. The employees kept the pizzas well stocked and would place a new one out as soon as they began to run low. The salad bar was what you would expect from a pizza joint and would be much improved by keeping an eye on the lettuce turning. read more

Our local spot We love the owners and workers here. They are amazing and always take care of us. read more

Came here on a Friday evening with my daughter for a eat in dinner. They had only three customers in there, and most of the tables were filthy, the seats were full of grease. I had to walk out it was so bad. And as the sign says help wanted for all positions, my guess would be they are under staffed. read more

I'm hoping it was just a bad night, because I ordered here once before and liked it. Saturday night, and it was quiet inside. No one was dining in, but there was a person picking up a takeout order, and someone else was waiting for theirs. I'd ordered mine online about 30 minutes before, and their system told me it'd be ready within 20 roughly minutes. Well, it took at least 20 minutes for the DoorDash driver waiting there to get her order, and she was impatient, as she's been waiting for a while before I got there. Then there was confusion over that order which took another five minutes to sort out. Three other people came in to pick up orders they'd phoned in or ordered online. One DoorDash order was ready, one customer had to wait about ten minutes, and another was still there after I left (annoyed). Finally, at least 20 minutes after I'd arrived (meaning at least 50 minutes since I'd ordered and was given a 20 minute ETA), my pizza was ready. Thankfully, it had the correct toppings. However, when I got home ten minutes later, we discovered it was undercooked and tasted as if it had been sitting around. I felt bad for the cashier, as he seemed overwhelmed, but there were at least three people in the kitchen, not one of whom ever peaked out and offered any assistance (or even called out when an order was ready). Mind you, no one was dining in. Imagine if he'd had to wait tables in addition! Also, someone complained the two-liter Pepsi they got wasn't cold, and they were out of red pepper flakes. How does a pizza joint run out of red pepper flakes??? Again, it might have just been a bad night, but it seemed the manager had dropped the ball, big time. read more

Best pizza I have ever had. The girl who works the front has great customer service skills... 5 stars all around :)

Worst customer service! Don't get me wrong, pizza is great. And never had an issue previously. Last night was one of the few times I ordered delivery, normally we would get a take out about twice a week. Tipped the driver 15% at check out, wish I could take it back now. I have a 15 lb Boston terrier who loves everybody and his joy in life is to say hi to whoever comes to my door. Which he did yesterday. 5-10 minutes after the delivery I got a call from pizza place saying that the driver called saying that my 15 lb monster dog BIT him to which I replied that he is lying and I do have a RING camera that they can come and look at. They kept accusing my dog of biting the driver saying to put him away next time I order the delivery, well there is not going to be a next time, and my intuition is screaming that that was actually a delivery guy who called me accusing. As I am saying, I would gladly provide the RING video to the management if needed, I have it saved. I would totally understand if you guys have called me saying that the driver is afraid of small dogs and my dog running out scared him, but lying straight to my face is nonsense. Will have to go to round table now even though I liked your pizza better. read more

I believe people go out to eat and spend their hard earned money because they need to be treated--to be treated with some welcoming smiles and service--neither was received when I walked in and when I left. No thank you for coming, etc. I believe if you're going to be a business owner CUSTOMER SERVICE IS PRIORITY. Service with smiles. Being welcomed should be felt--HELLO THIS HAPPENS THERE EVERY TIME. I'll get my overpriced pizza elsewhere. I hope they wash their hands. Using a bar towel while handling the food--it's not clean or a friendly welcoming place for me. You lost our business. Train your staff customer service. read more

Very friendly staff, excellent service, very humble, I truly recommend this place in our town....

Salad was brown. Manager left one employee during the lunch buffet and she had to run the front, make pizzas and was unable to change the soda syrup. Afterwards the manager approached me and asked if just submitted a review. He asked what it was that he could improve and I answered him. I am editing my review to show that management here does care and seems to want improvement. read more

If you like thick doughy pizza in a non-deep dish pie, than this is the pizza for you. I find it expensive for the level of quality. read more

HARRY's mountain mikes pizza is A-no.-1...top-shelf all the way...customer service is unparalleled in the the pizza industry, delivery guys are fukkin bomb, incentives, ingredients and freshness are all thru the roof, man read more

I went in today and paid for a big pizza the worker had this look on his face like he wanted to fight me the other worker we said hi to he just turn looked at me and turned back around the cook was throwing pizza boxes around on the ground the restaurant had food left on more then 6 of the tables and they gave me my pizza didnt event say bue or thank you i will never go here again and im from this city it sucks to see local places go down through horrable imployment the 2 guys looked like ex cons and im really considering calling the health dept on this place i work in restaurants i no the rules they oviously dont care. read more

This was the coldest pizza I have ever had delivered from anywhere. I will not be ordering again.

This place is disgusting! I asked for toilet seat covers and paper towels for the bathroom and got nothing. The guy only handed me a roll of toilet paper. Wtf? Salad bar was a mess. The kids here look dirty and lazy themselves. The young girl didn't even have her hair brushed. Poor thing. But laziness makes for bad work ethic...duh. read more

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I ordered my pizza online and when I went to pick it up,the employee was really rude and he were thrown a pizza boxes around violently, and when he gave me my pizza he gave me a look like"Get out of here" also tables and floors looked really dirt. read more

Manager called me and explained what happened. He refunded me a and offered a free pizza. Very nice guy. Solid management!!!!!!

Table broken, seats broken, sofas machine broken, toilet clogged , one man working whole place , did not seem to care about clogged toilet nor our needs . Empty paper towel dispensers. Dirty dishes on table when we got there and when we left. Food was average but was not appetizing g because of what was surrounding us. Did not look properly cleaned or sanitizer.In decades . read more

Saw a sign out front that said all you can eat lunch buffet so I decided to give it a try. I walked in to one employee behind the counter and one sitting in a booth. Looking around the place was disgusting. Of the thirteen or so tables only 4 or 5 were cleaned up. The rest having dirty plates strewn about. There was only one other customer sitting in the corner drinking a pitcher of beer to themselves, so there was no excuse for how filthy the place was. What I should have done at that point was leave, but I didn't. I ordered the lunch buffet was given two plates and was pointed to the "buffet". It was literally 3 pieces of old and cold pizza, a few stale breadsticks and a sad looking pile of plain lettuce and dressing. When I asked if more pizza was coming, the worker responded with a lot of attitude that there was. I grabbed the remaining pieces of cold pizza and sat down. It was not good pizza. I waited for more than 15 min with no fresh pizza, got up and left hungry. It was a very bad experience and I would not recommend this place to anyone. read more

The franchise owner needs to hire more delivery staff - I ordered online it's supposed to be here in a hour or less (I am right up the street less than 5 min away). My order arrived 1 hour later than the estimate, it took 2 hour to make a pizza and drive it 5 mins away. I took the pizza without paying I suggest others do the same so maybe this cheapskate franchise owner will consider he should hire more employees. No surprise the pizza is cold, I would've been so annoyed if I actually paid for it. read more

This used to be our go-to pizza place; the pepperoni is very tasty! However, their delivery device is poor. We live only a mile away yet our pizza is often only warm when it arrives. Today it didn't arrive at all! The first call was to find out where the pizza was and the employee told me it had been delivered (obviously not to me!). So she said she would contact the driver and hung up. I called back and they then said he was on his way. 20 minutes later I get a tepid pizza. I tell the driver to return it and bring me a hot one. Meanwhile it's now past dinner time and the driver only said"yes sir thank you sir" so who knows what will happen next! This is inexcusable and part of a very bad pattern for this pizzeria. Eat in, but do NOT order delivery!!! read more

I really want to like this place since I live closeby. I ordered takeout from here in 2019 and never returned. I tried again, yesterday. I was reminded why I will never return again. The customer service, plain and simple, is not good. That, along with just the general vibe there. It's not a good look when you see staff sitting at the back table, doing nothing, in plain view of clientele. If this were my business, I would not allow it. I picked up a pizza yesterday. There was no communication coming from the employee, no greeting. I told her I was there to pickup. " Name?" She hands me the pizza, I pay for it, and then, nothing. No greeting, no 'thank you for your business', nothing. I'm pretty sure this isn't the way to treat paying customers. As much as I like the pizza there, I will take my business elsewhere- to a place that appreciates my patronage. read more

I tried to order from here and every time they picked up they would place me on hold and then just hang up. One of the times they took my name and then hung up. It is very unfortunate that this happened and will never try to eat there again. read more

Bad place for delivery through yelp. Very rude. I waited an hour for my pizza and they claimed they never gotten anything. Disrespectful by saying it wasn't their responsibility. Don't order through yelp. read more

My daughter and her friends had raised the money to donate pizza to the people in Shelter during the Covid 19 situation. When I called the owner Harry to deliver pizza he was very happy to deliver the pizza and also gave us a great discount to help the cause. He took an extra effort to deliver the pizza on time and also took care of salads for the people. It is very rare to find these kinds of people to help even when their business is not doing that great because of the COVID situation. We will definitely make a trip to eat pizza at this place when things get Normal. Good luck harry. thanks for helping us and delivering hot and tasty pizza. read more

This Mountain Mike's is AWESOME! They always take great care of us! The manager Henry is always kind, fair and accommodating for my large orders that I place for my church. Sundays they usually have a 40% off, take advantage! I totally recommend this place! read more

Last Saturday 10/15/16 I placed an order for 3 large pizzas for a going away party. What I received was below expectations so I called the store to see if there was something that could be done to rectify the situation. The woman who took my order and took my complaint was very nice and apologetic. I let her know 2 of the pizzas were burnt and 1 didn't look like pizza. Again, she was apologetic and stated she would send 2 NEW pizza asap. About 10 minutes later I received a message that the shift manager called and stated only 1 pizza was really burnt and he would replace only that one. As soon as I got that message I called to find out why he made that decision. He argued that "no other customers called to complain about burnt pizza", so I lying?? But he kept saying yes, 1 of the pizzas was burnt so I'll replace that 1, as if he knew they were burnt. At the end of the conversation he stated he would replace the 2 pizzas if I would return the burnt 2 with the delivery driver. Fine. Once the driver arrived he looked at the 2 burnt pizzas stated the manager knew the 1 was really burnt because he handled it out of the oven, but he wanted to see the other 1. I asked if he knew it was burnt why did he send it?! And if he knew it was burnt why did he argue with me about replacing it?! I will not be placing orders because the customer service is awful. The time spent ordering, waiting to receive a subpar pizza it just not worth it. read more

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I'm surprised by all the negative reviews, then again it seems as though many stem from their delivery service which I have never used. I work in Concord and live in Pinole so I usually call in an order and pick it up in 20 minutes or less on my way home. The staff has always been friendly and the pizza is awesome! I can get it delivered from their Richmond location but the staff there is terrible! It is run by very rude indian people who don't know what they are doing. Hopefully this Martinez location can fix their delivery problem because their pizza is great! read more

Overpriced and very very rude people and very unsanitized conditions they use the leftover scrapings on their overflow from the pizza and put it back in with the fresh stuff to make more pizzas they didn't wear gloves and if the time they hadn't no masks read more

Pros: - They sell pizza - They deliver Cons: - Pizza was burnt - Delivery driver was rude even though we tipped 20% when placing the order online - Side salad was delivered without dressing. When I called about it, I was told that the dressing I selected isn't available at their location, so too bad... Apparently we're better off without anything at all. To their credit, they offered to send the driver back with a different dressing, but I was over it by this point, and I didn't want to deal with the rude driver again. Why they didn't call to inform me of their lacking dressing selection prior to sending the order out is beyond me. Seems like a relatively simple solution to avoid any potential frustration. Conclusion: - Figuring I can get better service and pizza from pretty much anywhere else in the area. - Really wishing I had honey mustard dressing to go with this dry-ass salad. read more

After 1 and 1/2 hours, we still haven't seen our pizzas!!!!!! I called, they said, "oh, they just left! should be there in a minute". Seemed reasonable since we live 2 minutes away. Twenty minutes later, still no sign of our pizza. I called again, they said it was on the way and just hung up on me! Needless to say I cancelled the order. It's been a while since we have ordered from them and now I remember why. The pizza is so-so, and the service is horrible. Way too many other places to order from. read more