Recently had Mr. Rooter replace literally all of the plumbing in my 1941 house. They did a great job, in the time they said they would, and for the estimated price. It was a big job and they handled it professionally. No complaints, I'd definitely recommend these guys. read more

I had a blocked toilet, which is problematic when you only have one bathroom. I called and despite COVID and wildfires and terrible air quality, George showed up within 90 minutes. He fixed the toilet very efficiently and made sure I understood precisely what caused the problem. Next time I have a plumbing catastrophe I'll be calling them. read more

When my water heater went out I figured I was out of luck with COVID and now smoke from fires. I was wrong! As usual Mr Rooter came through for us. Justin Mills came out day after we called, diagnosed the problem and installed a new heater same day! He was so knowledgable and and nice and respectful. He even helped me with a clogged faucet. We couldn't have been more pleased with Justin and Mr. Rooter. They have yet to let my family down down. read more

I was told it would be 69$ for someone to come out and tell us what was wrong with our gas water heater and how much it would be to fix it. The dispatcher kept me well posted on when the plumber would arrive and I appreciated that. When the plumber arrived he asked me how old the heater was and I told him 8 or 9 years. He said they don't have parts for water heaters that old. He added that I might be able to find the parts online and repair it myself. He then quoted me a price for a new water heater and that was it. I never did find out what was wrong with my heater. To be fair the next place I called also asked me how old my heater was and when I told them they declined to send someone out although they did quote me a price for a new one(about 200$ cheaper BTW). So my suggestion to Mr. Rooter would be to follow the lead of the second place I called and find out the age of the heater before you send someone out. read more

This is the 2nd time I used Mr. Rooter and I am glad I called them again! The first time was amazing, they sent out a very nice young man who helped me work out the issue and gave me all the info I needed to make sure I did not lose money because the problem was coming from the sewer that belonged to the park I live in, and the 2nd time they sent another very nice man who did everything he could to try to save me from losing money until he realized that the problem was indeed bigger than he was thinking initially, but he was so about the customer and was polite and honest and listened to me ramble and I will definitely use them again! I never gave a review for the first time and I feel bad! I hope they give both their workers a pat on the back! read more

Mr. Rooter is my go to plumbing service provider. They are prompt, courteous, professional and proactive. My toilet backed up and flooded the basement. They came out the next day to get the toilet fixed and assess the issue. The plumber also inspected other items and recommended that we strap down the water heater according to code. Well done all! read more

I was happy with Justin, the plumber, but the cost was way to high for the time and work required. Rather than charging an hourly rate they have set job quotes. When he gave me the quote of $380 I expected it would take a couple hours and some materials. I showed him where the access hole from the past service was located and the job was done in less than an hour with no materials required. Regardless of the advance quote I feel I was overcharged for the job so it is unlikely I will call them again. Nor would I recommend them to my neighbors. read more

The CSR took my info & called back to let me know the window (afternoon between 2 & 4) of time a tech would be avail. So I ran some errands and ended up getting called FAR earlier for availability. I immediately started home & rep'd a call from the tech that he was waiting for me. It was only a few more minutes before I was home but giving a LITTLE bigger window of immediate availability would be helpful to all parties. Once there, the technician worked quickly to figure out the issue, gave me a price & did the job. He was efficient in his work but WOW did the paperwork take FOREVER. I signed my name 5 or 6 times to I don't know what, (bc it was all on a tablet that I couldn't read bc of glare) just trying to expedite the process....20 minutes of paperwork is EXTREME (It took less time to sign mortgage documents on my first few homes!) & completely unnecessary. Put everything on one form & have the customer sign ONCE, please and thank you. read more

Thieves! $425 do snake a drain, their cheapest quote, because that's what the book tells him to charge. His good book said that it would need a scope done too for an additional $75! Ha! read more

We had a problem with the pilot light on our water heater not staying lit. Called Mr Rooter and they came out the next day. We paid almost 70 bucks for what basically amounted to a sales pitch. The tech did not inspect or test the electronics on the water heater, he did not even touch it. He tried to sell us a new one for over 1600 dollars. Repair would have been $300-800 even though he didn't test anything. We made a few calls and Stan The Hot Water Man had a guy come over and replace the electronics for us. Even if we had needed to replace it the cost would have only been about one thousand dollars. We have used them once before and were very happy with their work. read more

Let me explain why i gave this a 2 stars...I had an issue with my washer not draining properly and backing up. Jeremy the tech showed up very professional and diagnosed the problem right away. I had all faith that he knew what it took to fix the problem. After flushing the lines and clearing the problem he was on his way. I did a few loads of laundry and everything was going great! Then that night I went to get in the shower and my bathtub immediately was backing up. It was working fine that morning before he showed up to fix the other issue. So he fixed one problem and created another. I called the next morning to let Mr. Rooter know of the issue and they had no problem sending Jeremy back out to check on the new problem. Jeremy told me immediately that is just a coincidence and timing of the clog. That what he did the day before had nothing to do with it. But for 300 more dollars he can fix my tub issue. This is after it already cost me 519 dollars for my other issue. I let Jeremy know I would not be using his service. I would fix it on my own. I fixed the issue with a bottle of Draino for less then 15 dollars. Again no reflection on Jeremy but I suggest Jeremy you get a new job. Jeremy am sure your hands are tied when you came back out to fix the issue to charge me again. But Mr. Rooter you certainly missed a excellent opportunity for excellent Customer service. I would recommended Jeremy but not the company he works for. Then to boot I got a call that evening from Brooke who wanted to know if I still needed their service. Seriously! that call put me over the edge...Still looking for my money! Your company was recommended to me by my realtor friends. They will hear about his and I would not recommend this company. Sorry Jeremy...you were great! But your company should honestly take some of my money and invest in Customer service training. As I was typing this I got another message from Zoe this time saying Jeremy wrote up an estimate and did I still need his service......these guys are unbelievable read more

This is my 4th or 5th time using Mr. Rooter of Portland. Each time I received a very high level of service, quality, and value. However I was remiss in submitting reviews. Friday afternoon at 1:30pm I called to request service to fix a water leak that had appeared on the wall side of the kitchen hot water cutoff valve. At 2:40pm I was notified that Brian was on his way. He arrived at 3:20. By 4:15 everything was fixed, cleaned up, and ship-shape. Brian provided an estimate to replace the offending cutoff valve, which I approved. He got right to work, and in the course of conversation we decided it was best to replace both 1970's era valves to avoid problems later. He did the work and honored his original estimate, basically charging me for one valve replacement instead of two. This is consistent with Mr. Rooter's other visits to my home. React fast, send a great person who happens to be an excellent plumber, quote a reasonable price, deliver more parts and service than expected, charge me the original quoted price. Over the last few years I've hired Mr. Rooter plumbers 4 or 5 times. Brian, Chris, and one other guy (sorry I forgot his name) all had the same helpful, professional, friendly attitude. All three got along well with my spazzy black lab. All three clearly explained the problems, possible solutions, and then delivered more service than expected. I will continue to hire Mr. Rooter for all my plumbing service needs. read more

Jason Belcher was great and came to my rescue within 1 hour of my call for help. He started with the ways to resolve the issue that were less expensive. My drain did require snaking, he told me what the next steps were, and I had no questions about what he was doing, and what to expect next. The charges stayed in line with his estimate. He cleaned up after the work was completed. Was very nice, friendly, and a pleasure to work with. He even had a treat for my Dog. He turned a bad situation, into a pleasant experience. Thank you so much Jason. read more

Jeremy Hicks is awesome! He worked really hard and solved our problems. Definitely will use this company again.

I wish I had read Dennis' review (the one prior to mine). Mr Rooter is outrageously priced. I called to have faucets installed for the kitchen sink and 2 bathroom vanities. They do not give ball-park estimates over the phone. So I went ahead and paid $70 to have them come provide a bid. Their estimate was over $1500! When I questioned the plumber how long this job would take, he admitted it would be maybe 3 hours. I ended up getting the work done by American Unified Construction from Vancouver. They did it in 2.5 hrs for under $400. At Mr Rooter's rate, this would have been $600 per hour! Unbelievable. Please look elsewhere. Mr Rooter's job is to root around in your pocket to bleed you dry. read more

This company is usually very busy, and it may take a few days for someone to get out to your house. However, once they arrive, they are always top notch. Today, Bradley came out to work on our broken garbage disposal, backed up kitchen sink, and mysteriously-filled-with-brown-water dishwasher. He was exactly on time, and very polite. As he inspected the kitchen stuff, he also gave me pointers on how I could be keeping my drains and pipes running more efficiently. Who knew I was supposed to be doing anything with that floor drain in the basement?! I felt like Bradley explained all of my options, wasn't trying to sell me anything I didn't need, and even tried his best to fix the garbage disposal so I wouldn't have to buy a new one. (He succeeded!) I really appreciated Bradley's calm, capable attitude and his work today. read more

I was strung along for hours waiting for a plumber. I told them I had no problem waiting until the late evening because it was an emergency. I recieved a couple calls with updates and them explaining they were running late and it felt as if I was getting brushed off. Keep in mind my original call was placed at 5pm that day, not an irregular hour of the evening. I am a renter so they needed approval from my landlord which he gave to their office prior. Then at 11pm the technician called again saying he couldn't get ahold of my landlord so he couldn't come help me. I told him the landlord had already given consent and the necessary information but apparently that is not good enough for this company or simply they just didn't want to be out late. Now it's the middle of the night and I cannot get another company to come help me because my landlord is asleep. Had I known before the middle of the night there was a chance they couldn't come help me I could have contacted another company at a decent hour and recieved the help I so urgently needed. Now I'm forced to go to the bathroom outside in December because of this companies lack of communication and assistance. Don't waste your time and seek the help of a local plumber like I should have done. read more

Beyond our wildest expectations. They were thorough, thoughtful and totally honest. I was expecting a super high bill, and instead paid a reasonable amount for top drawer work. I'd recommend Mr Rooter to anyone without hesitation. read more

Your tech, Ryan actually showed up early, saying he could come back, but was right in the neighborhood. It worked out fine for me. He scoped our sewer line and found a break immediately. My worst fears were confirmed, but not surprising. Ryan then went to his van and had a very fair estimate worked out within 5 minutes. When I asked what I owed, he said it was no charge and told me to contact the office, should I decide to have Mr. Rooter do the work (no hard sell). The whole process took about 15 minutes. Quick, professional, friendly service, AND NO CHARGE? How does it get any better than that? read more

Jason B came to our rescue tonight! He was very fast and very friendly. If we have any plumbing issues in the future we will be sure to use this company. read more

Total ripoff company I called for three slow drains and they talked me into a main line cleanout saying it would clear all of the problems. Nothing was solved. I still had three slow drains when they left. They claim total satisfaction guarantee, but do not reply to complaints. read more

Very poor communication. Supposedly there is a set fee for a service but they did not convey this to us at any time. We paid for service but thought it was to high. So the next time we called Pro Drain, they came out on a weekend and did the same service for $200 less then Mr. Rooter. read more

Over Chargers. Awful People. The Plumber, Trevor, was absolutely awful. Very rude. Not helpful at all. Will never use this company again and will never recommend their services. He quoted us 445$ to unclog a kitchen sink. When asked what that would cover, he said "that's how much it costs for a professional" He didn't even assess the issue. If he was more personable and less rude and maybe explained what the procedure would be and break down the cost...then maybe it would have been a better experience. Train your "Professional" plumbers how to provide customer service. read more

When a toilet leaks it needs to be fixed and I typically call a small independent company rather than a franchise. After two calls to other companies (one of whom I have used before) with no response at all, I finally broke down and called Mr. Rooter (Not to be confused with "the other rooter" company) I expected a week out for an appointment. Three hours later Joel arrives with a smile on his face ready to take care of the porcelain god. Not only did he fix it, he explained how and why, assured me there was no permanent damage(my greatest fear) and guaranteed the work for a year! He emailed my receipt, gave me a refrigerator magnet, a new pen and a business card and was on his way! I asked several questions about the franchise which he was quite informed about and confirmed it was not the kind of repair I could have done myself. The price was very reasonable and I won't hesitate to call them again. Thank you! read more

Worst service I've experienced. Do NOT work with this company. Completely unprofessional and unreliable!

Called and spoke with Heather, very friendly and efficient. Rose called back about 20 minutes later but I missed the call. When I called back, Heather told me that Bradley was on his way. I liked how they were all on the same page- I didn't have to explain myself over and over. Bradley got us all set right away! Always friendly and efficient, everyone! read more

Easy to make an appointment but their pricing is sort of ridiculous. Had them out last week for a simple kitchen sink drain assembly replacement because our new garbage disposal didn't fit. They charged us $70 to come out and look under the sink and then let us know they charge by the task. We were quoted over $600 and they also tried to sell us a $100 "advantage plan". We went with another company who completed the job in 30 minutes and charged us 1/3 of the cost. read more

Easter weekend had a toilet back up due to main sewer line from house clogged with root ball. Jason Martin from Mr. Rooter came out within 45min of call. (Much quicker than other companies I called and waited half the day for.) Jason quickly resolved root ball and inspected line and home plumbing. Great customer service and knowledge! Highly recommended! Call them before anyone especially on weekends and holiday. read more

Our kitchen drain was clogged. Cody from me rooter came and hydro jetted it out. Works like a charm now. Very nice and professional. read more

We had a "toilet/shower" sewage geyser today that decimated our downstairs bath, hallway and laundry room. We tried several plumbers who said they could come out tomorrow, yet we had a real problem that needed real-time attention. Mr. Rooter Portland - Vancouver got Cory out here within an hour. He videoscoped the sewer line from house to septic and found and then cleared the blockage causing the problem. He wet vacuumed the area then referred us to a restoration/damage firm who was on the phone to us immediately and showed up within the hour. Although we're faced with a "mini-Katrina" to likely have to replace flooring, sheetrock, baseboards etc. we hope our insurance will help and that we end up avoiding black mold and other issues. Hats off to Cory and Mr. Rooter Portland/Vancouver! read more

Honest and fast. I was having some issues on Super Bowl Sunday and had great service I would use again!

We had a toilet and mop sink that wouldn't drain, and couldn't get it unclogged. We are a busy cafe and need our bathrooms! I called Mr. Rooter, and within the hour Tina called back to say that Bradley was on his way. He took care of the problem in no time, and was very professional. I appreciate the fact that they assess the problem, and try the least expensive solution first. The cost is always agreed on up front so there are no surprises. We will use them again. read more

Along with much of the area, late December brought some flooding to our house due to heavy rains and high water table. Our driveway drain backed up and water was pouring in our crawlspace. Jeremy came out 630pm that night and gave us a quote to water jet the pipe. He was reasonable and honest, suggesting that he would have more luck and could do some more diagnostics if we waited until the next day with some light. We agreed and he returned the next day. Meanwhile, before he left he suggested that we run down to Home Depot to get a sump pump-- we never would have thought of that and his advice saved us a night of sleep! (we were turning on our trash pump every 10 minutes in the rain) The next day, he spent quite a while tracing our outdoor drain lines and water jetting them. In the end he concluded that they led to a drywell, which was likely backing up due to the high water table. While he didn't solve the problem that day, he diagnosed and traced our lines, along with providing us with basic instructions on how would could redo the lines ourselves. Jeremy's service and kindness was beyond appreciated, especially in a stressful time. We will recommend Jeremy and Mr. Rooter to everyone we know! read more

We found water in our basement at 8 am, called Mr Rooter and they said they would have a repair person on our doorstep at 9. Jason arrived as promised, booties over his shoes, and ready to do whatever it took to open the drains. After performing his inspection, he showed us that the problem wasn't the one we thought it was, and cleaned up. Friendly. Straight shooter. And didn't even charge us for his time. read more

Jason was very helpful, thorough, got the job done quick, didn't mind the mess, made a couple recommendations. A pleasant experience and I feel confident about the work. read more

We have a leak between the meter and our house. This is going to be a big job as it is underneath a concrete sidewalk so getting multiple estimates is appropriate. Though we didn't actually pick this company to do the work or even give an estimate, they were the only company we searched for that charged for the estimate. $69.95. They may do fine work but if you have to charge for your estimate, that tells me that you are tired of giving free estimates and not getting the job. None of the other plumbers on the list charged for the estimate and were rated just as good. read more

Great experience. Called emergency after hours due to water leak into our 2nd floor living area. A tech arrived within an hour and helped this first time home owner locate the water shut off. Since that was all we required he didn't charge. Staff the following day called to see how things were doing and to let us know a plumber would contact us when they were available. They were nice enough to blow my phone up with numerous missed calls when the plumber was ready to make sure I didn't miss out on the opportunity. The plumber came out and explained charges, possible scenarios and was thorough. Hopefully I will never need their help again but won't hesitate to call them if needed. read more

Great service. James was professional and got the job done. Explained the issue (clogged washing machine drain). Kept the house clean all through the work. read more

Mr. Jason Martin was awesome! Other companies we contacted could not offer fast enough service to meet our need despite advertising that they provided emergency service. Jason got here quickly and was able to diagnose the problem. He returned as promised the next day to complete the work and cleaned up the mess, which was greatly appreciated! We highly recommend Jason and Mr. Rooter. read more

After talking with the Operating Manager, he agreed to refund half of the money that I had to pay to get another company out here to fix the issue. While it was nice that he did give me a refund, I was still out $300. read more