I have 2012 and 2014 Chevy Cruze. Jimmy my salesman is great. The service department Eddie, Hector, and Kristine have so many customers to balance yet I feel like I'm their only customer the way I am treated every time I take my cars for service, repair and my random calls about weird noises I hear. Highly recommend My Chevy to anyone who wants quality work and friendly staff. read more

I bought a vehicle last month, Malibu, from Candilario. He was very informative about the car & he showed exactly what I asked within my price range. I took my car for a test drive and I was sold! From the time I set foot onto the lot, until the entire purchasing process (thanks Armando!) I was treated very good. I got a great deal and I know because I did my research first! They worked with my credit and got my payments where I wanted them to be. I would definitely recommend this dealer and any MY dealers for that matter. All the staff was friendly & made me feel comfortable with my decision. No buyers remorse or no beware here! read more

They made purchasing my truck a great experience from start to finish. The salesman did not push me or try to sell me additional features that I wasn't interested in. He listened to what i was looking for and my budget and showed me a few good options. I also got a great deal on my truck! Even after purshasing my truck I realized there wasn't the dealer installed storage under the rear seat like the one I was originally shown. I called the sales manager a few weeks later and he had it installed at no extra cost to me. Overall I reccomend this chevy dealer over any others I've been too! read more

Terrible is an understatement. The receptionists are rude for one and for two have no idea what they were talking about. One of them told me the earliest appointment was the 29th but I could walk in and see if they can take me in to do a simple oil change, tire rotation, and recall. I then called back later on that day and spoke with Carlos the new service manager and I explained my situation to him and he was nice enough to accommodate me and told me for my oil change and tire rotation it would cost me $69.95. I took the truck in and I get a voicemail saying my truck is ready I call back and I talk to Eddie (worthless Eddie) he tells me my balance is $96 I said what Carlos told me $69.95. So he goes ok I will talk to him and he did and came back saying $79.95 so I just left it at that. I go to get my truck I go to the cashier and I tell her I have a coupon, she tells me to go back to see Eddie. I have him my coupon and he tells me we already took off $20 You can't use this. I was like excuse me your just honoring what your manager priced it at over the phone there's no discount and he goes yeah sorry your $20 discount is more than your coupon. Then I go back to the cashier and my last name was wrong on my invoice so I asked her to fix it she tells me sorry I can't Eddie would be able to do that. So I go back to Eddie I said hey man I need to switch the information on my account here's my ID and you can go off of that, he tells me ok. So I waited there for probably 4 minutes and there were two other guys behind the counter not doing much of anything. I told Eddie I guess I'll just go since I've been here and your doing nothing for me he goes well im with another customer right now he's over there. I said ok fine we'll you could have told one of these guys to help me. I had no idea he was helping anyone. Then he tells me well you could have asked them. Its like excuse me I'm the customer your suppose to be serving me if he knew he was busy he could have asked one of the two guys next to him to do it. After that I walked out. Rick Ray if your reading this I left you 2 messages on your voicemail and you haven't returned my call probably because your tired of explaining yourself to people because this is probably a normal way of customer service at My Chevrolet. It's terrible it's way worth the extra hassle to go to Chevrolet of Watsonville. I won't be back and I hope whoever is reading this you don't go back either, if I could give this negative stars I would give it ten negatives. Unbelievable read more

Went in looking for the new Chevy Bolt and ended up walking away with one! Even though they didn't event have the cars on the lot yet they were very responsive about when the car arrived, setting up a test drive and answering questions. I usually dread going to car dealerships because of pushy, sales based dealers but these folks were laid back and extremely helpful, specifically George Soliman and Hector Lara!! I would definitely do business with this dealership again. read more

Nick Cotenas and Jeremy (last name?) were extremely helpful and kind to us. I will definitely buy from them again in the future.

I've bought several vehicles from MY. Simply put, they'll do what it takes to make you happy. Appreciated!

Always buy and take my vehicles to My Chevrolet for service because they offer the best customer service and are always quick and timely. Everyone is very friendly and will answer any questions that you might have. Would always recommend them read more

I give MY Chevrolet three stars because Juan was great - 5 stars - but Emilio was not - 1 star. Averaged it out to 3 stars. Had an excellent experience dealing with JUAN. He was genuine and professional. Not your stereotypical salesman. We appreciated his service. The Service department also impressed us with their customer service. EMILIO, the "finance guy," however, ruined our overall experience there. He strangely hovered over Juan and inserted himself into every converstion we tried to have with our salesman. He butted in and answered every question we asked Juan. We did not appreciate that. Emilio claimed to be a straight shooter. He claimed that he would not promise us anything he couldn't follow through on - but he did just that. He went back on his word within a half hour of making us promises. He said if we could commit to buying today he would make the deal. When we agreed to commit to buying today, he then claimed he could not make the deal. He then quickly cut us off though we still had questions, covered up his name tag as he shook our hands goodbye and walked away. We will not do business with My Chevrolet of Salinas solely due to Emilio's poor customer service and dishonesty. Juan is great and we highly recomment him as well as the service department. read more

I will never ever buy from this dealership again. I was sold a chevy equinox that had been in a accident with more than $750 worth of damage. This dealership and their sales people did not even offer a carfax or give any back ground to this car at all. Yes I believe I should have took better precautions and asked more questions but I was naive enough to believe I was going to a well respected place of business. I was ripped off for more than $10,000. I truly wish that people will discontinue business with them and go to a place that yes is trying to make good deals for themselves as well as their customers. There is no reason why both parties couldn't benefit from great HONEST service. Believe me when I say I rather have driven out of town and paid higher sales tax then to go to MY Chevrolet in salinas ca! read more

I called to get a quote for service on my car. The lady who answered was very nice and transferred me to the service department. I wish that the quality of professionalism carried over. A young man answered and immediately seemed distracted and not very professional. It seemed as though my questions were a burden to him. He told me that coming in would be better, so that's what I did. I went in the same day and spoke to the same man that I was on the phone with. I believe his name was Richard (last name was Hispanic, maybe Sandavol.... Sanchez? Definitely started with "SAN"). The whole interaction left me with a bad feeling about leaving my car there. The best word to describe it is, unprofessional. Richard spent about 99% of this time texting, giggling after texts, and even took a PERSONAL phone call!!! He was very rude and spoke in a condescending tone. I am in awe of the lack of respect and professionalism in this place. I ended up taking my car elsewhere. I did not feel comfortable leaving my vehicle in the hands of a place that employs such poor quaility employees. I have heard many horror stories on the lack of professionalism and quality of employees in the service department. Many of whom spoke of a young guy always on his phone. I think it's safe to say that I had an encounter with the same person I have been warned about. BUT, I like to develop my own opinions based off my experiences. Unfortunately, this time I wish I had just listed instead of wasting my time. read more

2 weeks ago I made an appointment for a check engine light on a Dodge I bought form My Chevrolet. I show up today and the guy asked how he cold help me. I told him I had an appointment. He asks where was my vehicle, I said its the black Dodge Journey outside. He looked at me with a smirk on his face as he walks outside and said "You know this is a Chevy dealer, why are you bringing your Dodge here"? When he walked back in I said "I brought it here because I bought it from here". I said look at my history, I've bought my last 2 cars from here and have had all of my maintenance done here as well. He said well if its the check engine light then you should take it to Dodge, we "might" not have the tools to fix it. I asked, then why did you make my appointment for today? Why did you call and confirm last night? He said we have a lot of girls making appointments here and they might not know what their doing. I said so you want me to leave? He said yea, you need to take it to Dodge. I said OK, I'll never be back. 1st off, when making the appointment for the check engine light on a Dodge Journey I should of been redirected to call Dodge. 2nd he didn't even know if they had the right tools to diagnose the problem. I made an appointment, he should have had his techs look into it. If they didn't have the tools then tell me there is nothing they can do and direct me to Dodge. They should of at least plugged it in to diagnose the problem. They might of found out they could of fixed it instead of loosing a customer. read more

After my visit at the Salinas Chevrolet about 80% of the wheel nut caps have fallen off my car. They were not put back on properly. I heard three of them fall off and immediately picked them up. Now the rest are gone. Replacement and proper installation would be appreciated. read more

Worst experience I have ever had at an auto dealership service center. If I could give My Chevrolet Salinas zero stars I would do so. I had a service appointment to get a vehicle recall fix regarding replacement of the air bag system. I was told they had all the parts and to come in for an apointment. I brought the car in for the service in the morning and was told the fix would take two hours. I did not have a ride and their shuttle was not currently available so I decided to wait for the car. Two hours and ten minutes of waiting and then they informed me they could not do, and would not ever be able to do, the recall fix because they do not have the correct tools and can't get the tools! I was blown away that they made me wait all that time even though they knew they did not have the tools to do the job...let alone make the appointment in the first place to do a job they knew they could not do! When I confronted the service manager he said he was aware of the fact they did not have the tools needed to do the fix and had not gotten around to letting the front office appointment making staff know about it yet. What???!!! When I asked him why they made me wait for 2 hours before giving this ridiculous news he had no real explaination. Just sad "Sorry about that". To make matters worse when I brought the car in that morning they told me they would wash the car, as a courtesy. Well, OMG...the "wash" was a real joke! They did the worst job washing my vehicle I have ever seen. The car was more dirty after I got it back from them than when I brought it in! They literally just sprayed the car with a hose, never wiped it down and then parked it in the sun and it still had all the original dirt on it plus new water spots all over the car!!! So now I'll have to take my car to a car wash and have them remove the terrible water spots from the glass and paint! Nothing about the car was "washed" at the dealership! They couldn't even get a simple car wash right! I will never go to My Chevrolet again for any reason, ever! I don't think I could ever trust them again. The place is AWFUL. read more

Very Bad experience- 2 hours for oil change. Should have went to speedy lube. Lady is rude at the front desk-

I bought a car from here in January 2016. Everything was great with the sales department. My concern is over the parts department. I bought some floor mats from the parts department. Upon purchase I was told it would take about a week for delivery. Upon week 2, I called, and was told that the floor mats I ordered take 3 weeks. On week three I called and was told someone would call me back. 2 days later I called again, and was told "yes" they were in. I was able to get my floor mats, drove 20 minutes home to find out that the rear mat was the wrong one. So I called the parts department back, and was told that the individual who sold them to me would be in on Monday, and would call me back. At 9am on Monday I called and told the parts department of the mix-up. They stated that part should be in within 3 days. I inquired if there was a price difference in-which the parts person said yes, and it would be in my favor, but to bring my receipt. 3 days later I went with my receipt, and the wrong product to the parts department. Upon exchange I inquired about the price difference, and was told,"the one I just gave you is more expensive, but I talked to my boss and we are going to wave the cost." I was puzzled, and in a hurry to get to an appointment so I left. The next day I called the parts department and anonymously asked for the price difference, which was $25! The original part I ordered was $25 more that the part I should of received. Therefore, I was owed $25 not to mention time and gas. Thanks for cutting me a deal under the table, yeah right. Nothing like being lied to. read more

Purchased new 2016 Suburban, as they are making room for the 2017's. I tried a couple of other spots and found, the first place was trying to sell it to me for higher than the advertised price and then pulled the old "let me see if I can get my manager to approve this" move. The second spot had the vehicle on hold for a friend of the GM for 5 days and then the third time was the charm. Called My Chevy in Salinas, talked to Blayne right before closing said he would make sure that the vehicle was still there and would call me in the morning. Next day he called when promised, negotiations took 2 minutes and delivered it to my office the next day. This was by far the most painless, easiest, vehicle purchase I have ever made. Just an FYI, I paid nowhere near retail. You know when you find the right person that can make things happen so you feel like you got the hookup, and you are an insider. I was lucky enough that Blayne answered the phone, I don't know if everyone down there can make it happen that smoothly but I know who I'll call for the next GM product that I or anyone I knows needs. If your time is valuable, because no one is working for money cash buys you time, and you are looking for a Chevy, I say call Blayne. He'll save you time and money that could be better spent on enjoying your new ride...oh and follow up has been great so far. read more

Hopefully this will be the end of the saga. Well it's been over a year since my last review. I won't go through all the details, only to say it's been pretty tiresome. Going back and forth with the corporate office and MY Chevrolet. The warranty had expired. And they had the nerve to want to charge us a fee to repair our vehicle, when the problem was not fixed. That was shady. BUYERS BEWARE!! I wasn't going to give in. And corporate finally agreed. The problem seems to be resolved. No more nasty odor coming out of the air vents. We want to give a BIG SHOUT OUT to Chad. He went the extra mile. MY Chevrolet should be so lucky to have him. He gets 5 STARS from us. He figured out the problem. And didn't just go through the motions. He worked with my wife and reassured her that he would get this resolved. I was skeptical, but he made me a believer. It's because of Chad that I will continue to go back to MYChevrolet. Thank you Chad! You're one of the good ones. read more

Bought a nice truck from Mycheverolet. Nick from sales was very helpful. Glad to keep business local. Happy with purchase.

Just purchased a vehicle from My Chevrolet and couldn't be happier with the service and sales. I dealt with RICK RAY.... no hard pressure sale. Plain and simple "what you see is what you get". I was very comfortable and would highly recommend My Chevrolet and Rick Ray, Sales Manager. Thank you for a very pleasant experience. read more

My Chevy is fantastic overall, but George Soliman is what really makes this dealership different. My wife and I have purchased 3 cars from George, and he is the main reason we have returned to My Chevrolet each time. He is so patient, easy to talk to, and knowledgable. He also is also not pushy as some salesmen can be. He is excellent not only at helping you realize what is realistic when buying your new car, but also to work with you to get exactly what you want. He goes above and beyond for his customers each and every time. I recently had an small issue with my Chevy Equinox and was told I was going to have to jump through several hoops in order to get it fixed. One text to George and he was able to have my car looked at and diagnosed in under an hour. Obviously this was a special circumstance but it's a great example of how George will go the extra mile for his customers. He is an asset to this company and comes highly recommended to anyone who wants to purchase a new vehicle. Thank you George! read more

We purchased a new Dodge from MY Jeep and their service exceeded our every expectation from start to finish. They made the process quick, easy and got us exactly what we wanted within our budget. We will recommend them to everyone, as we could not have have had a better truck buying experience. You don't find this kind of service anymore! read more

Got an excellent deal on my excellent Volt. The very few times I have needed service, I have had very good experiences with the service department. Very happy with my dealer! read more

Wow what an AMAZING experience with My Chevrolet...more specifically with Ali R. and Jeremy. Best buying experience for not only one but two cars. I will always do business with these guys... extremely helpful, upfront, and honest. I HIGHLY recommend to see Ali if you're looking for a car. Especially if you're not sure what kind of car you want he will listen to you and help get you into the right vehicle for your lifestyle/needs. They have plenty of options and if you don't want a Chevy specifically then Ali can actual get you into another brand...my Chevrolet has Dodge and Nissan too that he can sell to you. Ali has the most patience and best personality...he will keep looking and helping you until you find what you love. And the best part about this place is that they love the Military!!! Thank you Ali and Jeremy for everything....we love our SS 1LE and Silverado!!!! I can't say thank you enough to you guys! read more

I have purchased and leased many vehicles about 9 so far and have great knowledge on how the car buying processes works. I called to make an appointment for my self I was interested in leasing a brand new Chevy. I spoke to the salesmen named Nick Cotinas. When arrived to the dealership i came prepared to leave with a car. However it was all a bad experience unfortunately. First we picked out the car the sales men did not explain any safety features nor benefits about the car. Basically he just got the key and said lets take it for a drive. I was not impressed with the lack of knowledge he had in his own product that he sells. After we came back from the test drive we sat down ran credit. I had a trade, it was a 2015 Nissan Altima which was on a current lease. I was aware that i had about $3000.00 in negative equity which is fine. However when he returned with the numbers he said it is impossible to fiance negative equity with GM Financial. Now keep in mind that i am financing a 2016 GMC SIerra that i did in fact roll over $7000.00 in negative equity from my Dodge Ram trade in. So he explained that since 2008 when the market crashed GM has never allowed to finance negative equity ever again. This is a LIE Because I just did so 6 months ago. After that i kept question him and then he turned to me and said " now lets not get political" What is that supposed to mean? Then later the desk manager named Jess Said there is no way to financed negative equity. It is sad to see people like Nick and Jess who lack the knowledge of how to perform at their work successfully. Employees like this is what makes the car business suffer. Right after i walked over to Honda and had an amazing experience at SAM LINDER HONDA i not only left with a brand new honda fit but i also left with a brand new honda accord as well! Yes i ended up purchasing two cars! I was very disappointed with the lack of knowledge the sales person had to be able to sell a car let alone his desk manger who lacked more knowledge on how to get a customer financed who has excellent credit about a 721 credit score to be exact. Will never do business again and would never recommend this place either. read more

the worst ever i never do this but my Chevy an Salinas ca you are the worst dealership i have ever delt with. your service manager chris is rude and has no interest is fixing problems just holding on to your car for months at a time just to give it back and say nothings wrong after keeping me without my car for 70 day and then how rude they are when you try to figure out whats going on now trying to take my car back cause check engine light on my car with only 10000 miles on motor and the are turning me away telling me they wont look at my ca. now in a big old ordeal with the corporate office and trying to figure out why this place is aloud to operate like this and questions please feel free to email me steveberner0@ gmail.com i have all service records and copies of rude text from this service department read more

UPDATE!!! 12/12/15 This update is for Chad and NOT MYChevrolet (MYChevrolet as a whole remains 2 stars). My experience overall remains dissatisfied HOWEVER Chad was absolutely amazing in resolving my problem with my truck. After weeks of struggle my truck has been returned and is running as it should (turns out a torque converter was bad). Chad was responsive with both my dad and I and was a tremendous help and I give Chad 5 stars and an A++++.A lady behind the desk (I forget her name I apologize) was also kind and helpful every time I went in there and even with all the traffic they get in there she remembered who I was today, she was also very helpful in arranging my loaner cars while my car was getting serviced. My advice is if you are considering going to MyChevrolet for service you should absolutely request Chad. He made sure my car was detailed when it was returned to me on top of solving my problem before anyone else at this shop could even figure out what was wrong. One last thank you to Chad and if for whatever reason I have to return to this dealership I will be requesting him every time. read more

I'm from out of town and very spoiled at Sunset Chevrolet in Sumner, Wa. My mother-in-law and I were driving back to Salinas Cal from San Jose and the check engine light came on. I called On Star and asked for the diagnostic codes which there were three codes, the operator was kind enough to call My Chevrolet in Salinas and we spoke to Chad the service manager and said I could drop the truck off and leave it with them, they would get to it as soon as they had an opening. I was so happy to hear that. I went in and spoke with a very nice gentleman by the name of Hector. I left and got a phone call at 5:30pm stating the truck was ready. We went over majority of diagnostics over the phone. I appreciate them looking at my husband's truck in a quick timely manner. They also performed oil change and engine air filter replacement. I do need to go back so they can redo the service reminder sticker and a wash. Thank you to Chad/Hector and their service team for a outstanding job. read more