Great location and an easy-to-use pinpad entry/exit make this storage facility extremely…read moreconvenient. The units are clean and the facility is well maintained and secure, you can store nice things there without worry. The staff is super friendly (and they answer the phone immediately during business hours), and there are no hidden costs -- they make storage effortless!

Excellent storage company. Well maintained facility, temperature controlled, and given the cameras,…read moreI felt safe going alone to my unit and felt confident leaving my belongings there. But the real stand out here is the customer service. Larry was an absolute dream to work with and could teach a master class on customer satisfaction. I will definitely use them again for my storage needs!

Very clean and well maintained self storage! We have stopped here to use their dump station at…read moreleast three times. ($20 cash) Chuck is very friendly and it's easy access with our 5th wheel.

Andy has stellar customer service! He is knowledgeable, friendly and helpful. He made me feel…read moreconfident in using SoCal Self Storage. The facility is clean and secure; however, Andy was the deciding factor in my choice to go with SoCal Storage. Andy is just a great guy and I highly recommend going in and seeing him if you are looking for a storage unit.

I usually don't write reviews, but Extra Space Storage is out of line. I got a letter last night…read morefrom them saying they are raising my rent for my storage unit. Which I understand it happens. But the are raising my rent by $100. I've only been there for 3 months. They say it's because of inflation. This is a insane amount of increase. It's 1/3 of my rent already. I looked on my app and I don't see my lease agreement. I think it's TOTALLY unfair. I understand increase but 1/3 of my rent after 3 months is insane! Bad Business

I gave this place a 5 star review which has turned into a 2 star review . They increased my…read moremonthly rate $85.00 with zero warning. I was just told they can do that whenever they feel like it because I'm month to month. I will be moving out this week. What an absolute rip off! Never again. Beware.

I never thought that I would have such a delightful experience at this Public Storage off of…read moreTownsgate in Westlake Village. Staff was super helpful and when you call for assistance you get the help you need.

Friends, is this even possible? I bought 24-hour access and I'm going there. The elevators are…read morebroken. How am I supposed to get to the upper floor? I'm calling customer service, but no one is calling back. It's a ridiculous place. I definitely wouldn't recommend it. Only 1 star

It's turned out to be the right storage for my needs.  In fact, better than…read more I needed a 10x10 in the Thousand Oaks area.  I checked online, called a few, and found ridiculously high prices.  Extra Space storage had a reasonably priced unit (go online and reserve for savings), and a first floor unit (all of theirs is). They make the process great, and were very responsive to calls or even texts.  Easy to sign-up, and a docusign for all the paperwork.  The facility is kept very clean, and long hours for access (everyday from 6am-10pm). I think I've made a great choice.

RUN AWAY. My family rents here and up until now hadn't had an issue--until the roof failed…read more You would think if the roof LEAKED into your storage unit and RUINED your property, the storage facility would be kind and honorable. Not here at Extra Space Storage: Full rent owed; refusal to cover any sort of remediation, and would not let us move to a different unit. Does Extra Space Storage not have insurance? Are Extra Space Storage employees lazy? What is going on at Extra Space Storage to have this much cruelty and ineptitude?

Could not be any more happier with the service that the people in the office, Steve and Shontel,…read morehave given me. Thank you very much! Clean, Secure, and very well managed property. Highly recommend it!

The management of this place is absolutely terrible and unhelpful when issues arise. Don't trust…read moreanyone here or from the company even a little bit. Initially, everything seemed great. The security was decent, there was plenty of space, and the temperature was controlled to a comfortable level. It was worth the slight premium. It was a bit annoying that access wasn't 24/7 considering how much we paid, but I could overlook that. Then, prices started increasing every few months. I understand that the entire industry does this, but it seemed excessive. Then, they began construction on the second floor. The noise, dust, and inconvenience were bothersome, and there was no compensation. Thankfully, I wasn't forced to move on my own dime like others. One day, I came to start unpacking and noticed a section of our belongings that had water damage. Initially, I thought it was caused by a leaking pipe, but upon closer inspection, water was flowing down from the second floor, rolling along the I beams and dripping onto our stuff for who knows how long and how much. It seems to be the same issue as this review: https://maps.app.goo.gl/ShTjDuewUGoj2wad9?g_st=ic. All attempts to resolve the issue ended with the company stating that since I didn't use their insurance, they couldn't offer any compensation, replacement, or rental refund. This seems unreasonable and goes beyond the terms of the contract that absolves them from liability. Either the roof, second floor, or both were not properly constructed, allowing water to flow along the I beams. You can see rusted water drop marks on multiple I beams. These beams are completely exposed and there's nothing installed to protect the storage units from water or debris from the second floor. Since they were aware of the issue from the review I mentioned earlier and didn't take any action, it appears to be gross negligence. I also highly doubt that they would even consider addressing the real issue and refunding partial rent if we had their insurance. Regardless of whether we have insurance or not, the website guaranteed dryness and a storage satisfaction guarantee. If you decide to stay here, make it a short stay, cover your belongings completely, and request a different unit if you have any beams or pipes above your unit. And pray that nothing else goes wrong.

Units are clean and safe and properly managed. I highly recommend this place.read more

Dyneese Ryburn is the MAIN reason I am still at this storage unit! She is absolutely wonderful…read morewith excellent customer service and communication skills. She keeps the place in tip-top condition and you know it's safe which makes it a pleasure to actually go to my storage unit. There are other places in TO that are cheaper but knowing Dyneese is there to take care of the place is the reason I stay. Thanks Dyneese! Highly recommended.