I am saddened to write this review as this was my go-to spot for mani and pedi for the last 12 months. Came here religiously. Today's experience will mark the last time I get a pedicure from here, possibly a manicure as well. I just paid $110 for a regular gel French tip manicure (plus $10 for tip). That alone is insane. I had to ask my nail tech a couple of times to change the French tip design on one foot, asked her to do it again (twice) on the other and she just didn't do it. I speak Russian so I know it was not a language barrier situation. She cut up my toes a couple of times. At the end she asked me if I wanted the dead skin removed on my feet. I was confused bc...yes of course I want that? Isn't that usually included in a pedi? I go to pay and learn that I was charged $10 extra for "callus" removal. I was shocked, and I'm kicking myself for even paying this without challenging them - however - I just wanted to get out of there. The nail tech removed dead skin, I do not have calluses. It took her maybe 10 seconds on each foot to remove the skin. So I paid $10 for 20 seconds of work.
Im aware that they charge extra for a French tip design, that is fine. Today I was charged $10 extra for gel removal (removing the gel from a pedicure I received from this establishment - which seems unreasonable) and then $10 extra for the callus removal.
My pedicure was $110 in the end, again for regular gel French tip manicure.
They are not upfront about the prices, prices seem to change on a dime, and there are so many different nail techs that you basically have to get lucky to leave with something looking nice. That is not the right way to do business.
Truly saddened about this, as this used to a nice experience for me.
Minutes after posting the above mentioned review via Google, Nail club called me (I did not answer) and then texted me. I have attached a screen shot bc frankly, I wouldn't believe the following text exchange myself if I didn't see it with my own eyes.
Nail Club LA texted me "Vera, good evening, this is Nail Club LA. You just wrote the review about your experience today. We are so sorry to hear that from you. Can we refund you $30 for pedicure for removal of this review?"
Instead of publicly responding to my review and outlining what they will do better next time, they tried to bribe me with a $30 refund asking me to DELETE my honest review. This is such a poor and dishonest way to do business. They care more about the facade of their reviews, versus actually providing a good service.
This doesn't surprise me that much as they are already okay with quoting clients random prices that change at their discretion. However, offering me $30 to delete an honest experience is truly something I never thought I would experience. I was a loyal client for a year, and this is how I'm treated. There were a few other instances where the service was sub par, yet I let those slide as I am an understanding and reasonable person - I understand that a business cannot always offer impeccable service.
Today's pedicure experience at the salon was my last straw - yet I was still considering coming back for a manicure. But now, I will not be returning to this business, and I suggest you really consider whether or not you want to support a place that tries to bribe their clients into removing honest reviews. I can only imagine how many other people they have successfully bribed into removing honest reviews. read more