My wife and I have been seeing Royal Pools and Spas at the Dutchess County fair for years both of…read moredreaming that one day we would own a bullfrog hot tub. We finally purchased our new bullfrog tub in June from their Poughkeepsie office and had the pleasure of being their new salesman Darius first customers .without a doubt Darius and Leslie were both professional and knowledgeable about the the sale of our hot tub.. we are glad we picked royal pools and spas in poughkeepsie!

REAL HYDROTHERAPY and TAX DEDUCTIBLE, too!…read more My wife and I bought the A8L Bullfrog hot tub 3 months ago, and we are delighted. We use it every day, sometimes twice a day. We shopped at 3 different hot tub showrooms and Royal Pools and Spas was the only one to offer a "wet test." (Thank you, Leslie!) I really wanted to see if we could clearly feel the effect of these cool interchangeable "jet packs." The answer is YES! You must experience the Four Oscillator 201 jet pack. It really gives you a kneading back massage, as long as you want, where you want it. The waterfall, beyond being merely cool, really gets hot water to muscles on the upper neck and back of the head. When you turn off the waterfall feature, it has 4 firm jets which really get into your back. The Neck Blaster jet pack does the job well. You will want 1 lounge chair, but you don't need 2. The lounge chair gets jets on your legs, feet and back, at the same time. Besides being relaxing, warming and de-stressing, it provides real hydrotherapy for sore muscles after vigorous exercise, yoga, muscles damaged from surgery, aches and pains from previous car accident or other trauma, arthritis, etc. The design and engineering of the bullfrog hot tub are praise-worthy. I appreciate all the thoughtful details: the external and internal lights, lighted cup rests, arm rests, wrist jets, hip jets, foot jets, control valves on each jet pack, easy to understand control panel. Kudos! Hey Bullfrog designers and engineers: Could you possibly relocate the bottom drain from the bottom of the sidewall to the flat bottom of the tub for better draining, so we don't need to use buckets, a shop vac or spa pump to drain the water? Royal Pools provides a starter spa chemical kit, steps to get in and out, a cover and lifter arm. Make sure to ask for the handrail, too. You will need and use it. BONUS: As an experienced CPA tax specialist in Staatsburg, NY, I can say that this spa is definitely TAX DEDUCTIBLE, by individuals and businesses, according to the Internal Revenue code. Make sure you take advantage of this. What could be better than a government tax deduction/subsidy of YOUR hot tub? Now, we spend more time outdoors, during the day and at night, and we feel better. This hot tub was one of the best decisions we've ever made! Thank you, Royal Pools and Bullfrog. Best wishes, Robert Greene CPA CMA

Keith took care of my heater problem in a good period of time…read more He was professional and courteous.

Excellent dwaler for Caldera Spas. I appreciate excellent…read moreservice from JD and cew, and their pricing was very fair.

I'm so happy that we made the trip from CT and found the perfect hot tub for my needs. They…read moredelivered the next day and the price was very reasonable and the hot tub appears to be high quality.

WORST BUSINESS EVER! Ernie the owner is rude, aggressive and doesn't stand behind his word!!!! Was…read moreso nice and accommodating during the process of purchasing a hot tub... Had problems with salt system right away, took multiple phone calls to get him to help us, never got us the cover lifter we ordered or the extra filters we ordered! Wouldn't return phone calls and then when finally reached him by telephone, was yelled at aggressively and then called a liar! Absolutely do not recommend this company! Awful customer service and absolutely do not back their product! ERNIE IS AN ABSOLUTE ASSHOLE!

I have been purchasing Pools, hot tubs from Orange County family in Mohegan Lake. Since…read more2001.Vincent and his staff always went above and beyond the need to help me with any questions and purchases. They have always treated me like family . They have the Best prices , and high quality products , aside from a professional nature . I highly recommend. Orange County Pools of Mohegan Lake for any of your aquatic needs .

This company was really quick to take my money. And when it was time for service, I just kept…read moregetting delays on appointments, nothing ever got done. My pool was never open. The recent appointment that they gave me was August 28. When the fall is about to come, this company is unreliable unprofessional. No one ever calls you for anything and you have to constantly be calling them to follow-up. Unfortunately, I did not open the pool this summer but I hired a different company to move forward for next summer. I would not recommend this company.

They don't have the slightest clue what they are doing. This store was never like this. All I can…read moresay is when acknowledgement of the 2 main employees left. It sure shows it. They can't even do a simple water test. I tried to give no stats, but it wouldn't let me!!

All the reviews are shitty BUT Accurate…read more I had to ask for help and I got "lm busy right now" They had no tablets for the pool Not informing at all with my questions. IAM DONE with them Sucks

I called Kory Pools and Spas because my wife stated her friend uses them and they are good. I…read morenever received a call back after several calls. Kory Pools has a message that says you will get a faster response when you send a text. I sent a text asking about their price to close the pool, when they could do it and what will they do. Several days later I received a text stating how much they charge. Kory promised to send a list of what they do when closing a pool but never did. I sent a second text asking when could they come and close the pool. Kory replied on Tuesday October 6th. I waited all day and Kory Pools never showed up nor they call or text me that they weren't coming to close the pool. This is absolutely the worst pool service I've ever dealt with. I will find another pool service to close my pool. I highly recommend that you do not use this pool company.

Kory Pools is the absolute worst company I have ever dealt with. They open and close my pool,…read morehowever, I've called and left a message for the past week and a half with NO response. My pool pump is not working and I wasn't sure if it was the motor. This company has no customer service skills! Do not ever use this company! If you need a pool company go to Galati Pools. They are amazing and took care of my situation in a day! Do not use Kory Pools. We've used this company a long time. The original owners were great. Whoever runs the company now is awful!

My husband and I were looking for a company to replace our pool liner after discovering a tear,…read morewhich was causing leaking. It's a big investment and we were looking for the right company to do the job. We met Shiela who gave us pricing after seeing our pool. We picked out a liner, signed a contract around June 17th and were told our pool would be measured shortly after for a liner and the work would be done the week of July 18th. We also left a deposit, which was half of the total cost. We were notified that someone had come to measure the pool but couldn't because there was water collecting from the rain and we needed to pump it out. We weren't advised of this ahead of time but pumped it out and were told it would be measured on another day. The day came and went with a No show. We were pretty lenient and allowed for the measurement at anytime. We reached out because we hadn't heard anything and were given an excuse. We were given another date and yet again, a No show. This went on for quite some time and we kept pumping out water but it also kept recollecting because no one would show up. We also had to constantly reach out as no one reached out to us. Finally, a week before the scheduled repair date, the measurements were done, despite the water that collected. So this could have been done from the beginning as the condition of the pool is worsening because of the delays. We hear nothing until the week of our repairs. Shiela decides to advise us that we also need a new floor that will cost an additional 3k, which was probably worsened by water sitting there waiting for this work to be done. Once finding this out, the week of repairs, where a contract was signed, we asked for pricing for the floor along with making the pool less deep. We requested this pricing because it was something we were planning to do in the future but didn't think it would make sense to redo the liner and floor again shortly down the road. We might as well tackle it all now. Shiela was totally not interested and could care less. Told us to have our money back and was completely fine with us finding someone else to do the pool, just didn't care or couldn't be bothered with us. She wasted our time and breached a contract. Who knows how long we'll have to wait and what the condition of our pool will be. I'm absolutely disappointed with this company and wouldn't recommend them at all. I regret wasting my time. If you'd conducted your business properly from the beginning then we would not have wasted a month for no reason,

These guys are the go to pool experts in our area. I live just north of Newburgh, but travel all…read morethe way to Poughkeepsie to get the honest, expert, reliable service that you demand from those who are protecting your investment. They're the only pool company I know that doesn't try and sell you some thing every time you walk through the door. I've had my water analyzed many times with them providing solutions that don't require me to dig deep into my pocket. Me, my brothers, and many of my friends have used Holland pools for years and have never had any kind of issue with them or their reliability to perform the work that they promised to do. Again, if you're looking for the best pool service in the area, these are the guys to go to!

They're incredibly rude here. Asked if they could service my pool and they said no, they were too…read morebusy. Fine. I asked if I could get on the waiting list for next year and they still said no. I understand if their client roster is full but the way they communicated was really smug. I told them I live less than a five minute drive away and the guy said "our cut off is a 4 minute drive." Ok guy. We ended up buying overpriced supplies from them anyway and our pool water still went green. Just YouTube it and buy supplies off Amazon.

Swim King was great to work with. Gary was so helpful. I know nothing about pools so he helped me…read morewith the installation of a new pool liner and winter cover. The pool looks amazing now, like it belongs at a 5 star hotel! I will be using them for all my pool needs from now on!

They closed and now and referred me to someone else.. there is no excuse for a job poorly done or…read morepoor attitudes after paying someone to do the job ..made me upset when pool top part got broken by the guy they referred me to and he didn't offer to fix it but don't want him touching my pool anymore even so after piece he replaced for beginning issue leaked .. that's another story.. updated my review because I'm disappointed in person they referred me to

From the owner: Specializing in: - Swimming Pool Dealers…read more- Swimming Pool Equipment & Supplies - Spas & Hot Tubs-Repair & Service - Swimming Pool Covers & Enclosures - Swimming Pool Repair & Service

excellent place the products are top shelf. The customer service is excellent delivery is…read moreexceptional. Excellent value the owners will work with you. this is the place to go to get your hands down.pf 4-7-26

We just purchased a mattress and box spring at their moving sale. I am extremely pleased with the…read moremattress as well as customer service at the store. They were so helpful in helping us pick the best mattress for comfort as well as our price point. The gentlemen who delivered the mattress were both professional and personable. It pays to support and shop local business and I will definitely shop there for any future furniture.