I called ahead, was in and out of there in 30 minutes for a splash guard that came loose and was…read moredragging on the ground under my car. Friendly staff and helpful!

O2 sensor was seized instead of removing it and replacing it with a new one I was told I needed a…read morenew cataylconverter for 5k plus. I went to the dealership got the job done for under 500 and I DID NOT need to replace the cataylic converter

Great customer service they had the part needed to fix car. Great place and great pricingread more

I've been coming to Chesterfield Auto Parts ever since I got my first car which I still have and…read morethey always have the parts I need.the prices are sometimes reasonable but as of yesterday worst experience of my life. of all the times I've come there I feel so belittled and talked down to. one particular part I needed for my car and the price is doubled from what it says on the website I consider this extortion not to mention an uneconomical and exorbitant. I may just take my business else where someplace I can feel like a true loyal customer.

When calling in to order a part, I find it strange in 2026 they will not take a card over the phone…read moreto buy a part-that say for security...rack up all of your lost sales.

Stopped in on a referral from a salesman at Advanced Auto, when they didn't have the BMW spark…read moreplugs I needed. I arrived just after opening time around 8:30am, needing the parts I was assured they'd have.... well they didn't, BUT Parker (the clerk helping me) requested the required 8 pieces from another of their locations (I assumed). It took the full relayed 3hrs for them to arrive and they were worth the wait. $10 & change vice the $26 & change the BMW dealership quoted! I'll be back for my parts any day of the week over the dealer! Thanks BAP-GEON!!!

Over the years Chesterfield Auto Parts has been a Blessing for me and many people that know I will…read moredo my best to help them keep their vehicles on the road in the insanely overpriced Auto Repair World! On July 31st of this year an elderly friend of mine needed a tail lamp repair for State Inspection. I found a defective socket and called around to all of the part stores with no luck. Called the Dealership next and a lamp socket was available... When you purchase the complete lamp assembly for $417.00! Checked the inventory for CAP and located two possible vehicles at the Genito location. Made my way to the Genito yard and was checked in by Steve. He was very pleasant to deal with when he instructed me where to find the two vehicles that may get my friend out of the bind She was in... And again Chesterfield Auto Parts saved the day! Found exactly what I was looking for. Thanked The Lord and headed to check out... I went back to see Steve and he tallied up what I had for purchase and it was just a few dollars! Exactly what I was hoping for! So I reached for my wallet and it was Missing!!! My world fell apart real quick and Steve handed me my wallet... I left it laying there at check in and Thankfully Steve saw it....... Wasn't much cash in it but there was other things that would have been Stressful to replace including credit cards! I Still Can't Thank This Man Enough! Without saying... If Steve hadn't noticed what I had done, not only would I have let my friend down I wouldn't have had enough gas to get Home! I want Management to know that I'm greatful for all of the things that Chesterfield Auto Parts has made possible over the years and I'm especially greatful for your Employees that show Integrity when they show up for work! Great Job Steve, Keep Up The Good Work And I Will Keep Coming Back! Thomas G.....

Just wanted to give a shout out to Dan.He was very helpful and went above and beyond what he…read moreneeded to do. Dan,your the man.

My daughter recently broke down on Interstate 64 and we had her truck towed to Brad's Automotive…read more He was very responsive and agreed to diagnose the issue. He quickly came back and said we needed a new water pump. He got the job finished on time and charged exactly what he said he would. The only reason I don't give him five stars is because of the price. It was significantly higher than what I though was reasonable, and higher than the highest estimate I found on the internet for the job. But again I was very happy with the work and would definitely recommend Brad's to others.

I suggest to the costumers to purchase the parts from Amazon because advance auto parts they don't…read moreadvise to there costumer when you buy from them is like when you bye on clearance department you can't not return if the part is wrong good luck I just spend hundreds off dollars in this shop I ended with a lot of trying to return on box and return they refused they should have posted on front door ones you bye is your no return acceptable

We went in with battery issues and was helped by a young man,manager, Ronnie Baker. He was very…read morehelpful. He was respectful in our service. And even professional. I highly recommend this store for any auto parts needs because of Ronnie!

Let me start by saying I love my Range Rover, but I'll never take it to Land Rover Richmond…read more(Midlothian) again. Recently, I brought my truck in because the horn stopped working. Very important to fix... but I felt bad bringing it in for something so small, so I asked them to change the spark plugs at the same time so they could make a few bucks. $500 to change the spark plugs. They couldn't figure out what was wrong with the horn and charged me to replace the horns with new OEMs. Still didn't work, so they gave up. WHAT?!? They mentioned "because your car is more than 10 years old, we can't warrantee any of the work we do". WTF?!? So a place that's supposed to be filled with Range Rover experts doesn't have any Range Rover experts on site? Story gets worse. They called me and said they spotted a coolant leak. Mind you, I saw ZERO evidence of a coolant leak where we park. Never a single leak in years. But, I paid them $1500 anyway to change a coolant line (highway robbery) as a precaution. A few days later, my 16-yo daughter got stranded due to overheating! In essence, I paid Land Rover $1500 to give me a dangerous problem I didn't already have. I never should have let these ppl touch my car. I got the repairs needed elsewhere at a reputable shop with real mechanics and had to laugh at how unskilled the mechanics at Land Rover must be these days. What a shame. In my experience, Land Rover Richmond is filled with "worky tickets" who pad your bill with unnecessary work while causing problems you didn't have so they can maximize profit. Guess it doesn't matter to Land Rover Richmond if they endanger their drivers. Shame on them.

I took my Jaguar into the Richmond service department due to a recall notice I received directly…read morefrom Jaguar. In addition to the recall, my dashboard was displaying an "SOS System" error. After dropping off my vehicle, I received a call from the service advisor the next day. He told me the recall-related system update had been completed and that the SOS error was resolved as a result of the update--implying that no further work was needed. Great, or so I thought. When I picked up my vehicle, I was shocked to see a $250 charge on my bill for an "SOS system diagnostic." I questioned this, especially since the advisor had explicitly told me over the phone that the issue had been resolved by the recall update. His story changed immediately. He now claimed they did the diagnostic before performing the update--something he absolutely did not mention on the phone. Then he backtracked again, saying they had to be cautious and do the diagnostic first in case the update caused further issues. That's not only contradictory--it makes no sense. I told him again: the update fixed the issue, you said no additional action was needed, and I was never told about any charge. His final excuse? "Well, the tech has to be paid for his time." That's not how recall work operates. By federal law, recall repairs must be provided free of charge on cars up to 15 years old. My car is only 8. I was never informed there would be a charge, never given a chance to approve or decline it, and the issue resolved itself with the recall update. Charging $250 for something that didn't need diagnosing--after telling me it was already fixed--is dishonest and unacceptable. This experience was incredibly disappointing. The lack of transparency and shifting explanations from the service advisor made it clear that customer trust and fair pricing are not priorities here. I expected better from Jaguar. I won't be returning to this service center again, and I urge others to get everything in writing before agreeing to anything here.

If you have a car in need of parts, this is the place to go! Plus it is just fun to check out…read more I recently bought a 22 year old car who could use some replacement parts (cracked interior items, floor mats, etc). Thank goodness I found this place! There are three locations in the RVA area and you can check out which cars are on the lots via their website. You can even set up alerts to email you when certain cars are on the lot. Here's the scoop... You pay $1 to go on the lot and this covers you for all three locations. You pick your own parts unless you want o pay them to be removed. So bring tools! Thanks to CAP, my old car is feeling "new" and stylish!

I enjoy picking my own parts but to have them pull something big like an engine or transmission is…read moreworth it. I paid 100 bucks to have them rip it out of a ford and got the warranty in case it blows up (crossing my fingers it doesnt)