Brought a Napa 850 CCA battery for my F150 pick-up in Jan 2020 w/a 2yr.warranty,died Nov.2022,got…read morereplaced w/a new one that died in Feb.11,2024,because I was outside the warranty by 2 weeks,instead of being a decent business,they wanted me to spend another 200 dollars to buy another junk battery,I told the guy at the counter no way in hell I will be buying another piece of junk,went to Advance Auto and brought a Diehard Gold for the same price w/no problems,the guy at the front desk brought me to the back to show me all the core batteries on the shelf that were returns that were Napa batteries,their batteries are no better than the ones I used to buy when I was younger from the junk yard.Napa Auto in Milford is a lousy auto parts store

Gonna keep it short and sweet! My battery died on me a couple of days ago and my dad let me know…read morethat he got it from this Napa location. We brought it in and because it didn't last as long as it should have (about 5 years), I was able to get a new one at a pro rated price! Quick. Simple. No BS. At the end of the day, isn't that what we all want when dealing with car issues?

I had such a great experience at this Firestone! I was nervous taking my 3.5 and 1.5 year old with…read moreme because we were going to have to wait on site but Kevin Lewis was so kind to us and made me feel very welcomed! He interacted with my kids too which any mom would be thankful for because they immediately felt more comfortable too. After an oil change, alignment check and new wiper blades, my van is a good as new for a great price! Thank you, Kevin for enduring their craziness! We appreciate you!

I had a flat tire on the highway and got there with practically no air in my tire. It was a Sunday…read moreso they were the only place I could find that was open. The guy told me they wouldn't be able to get to me for at least 3-4 hours but then managed to squeeze me in as a favor. Before even looking at the tire he tries to sell me a new one. After going outside to look at it, he came back in and said they are good year tires and the good year place is down the road, and actually pointed in the direction of the Goodyear. He then tried to sell me a brand new tire (Again without even looking to see if it was repairable) when I said I wouldn't buy a new tire because mine are only 2 months old. He said they probably wouldn't be able to patch it (again, didn't look at the tire) so what would be my plan since I wasn't buying a new one. I said can you please just look at it and see if it can be patched. He agreed to take it back and about 15 minutes later said it couldn't be patched and they would put the donut in my trunk on for a fee. I agreed to this. When I left I drove the 30 minutes closer to my home and went to a different tire center where they said it was 100% patchable and patched it for free and put it back on. This Firestone location was unwilling to help before they even started. having a flat tire is already frustrating and once they figured out I wouldn't be buying a new tire from them were very dismissive. I would not recommend this location.

Excellent Service, Superior Staff and Good Value as Usual!…read moreWe first went to Roy Hendricks when we moved to the area in 2016 because they were top rated on Yelp, it was a better experience and value than anywhere else we have gone in multiple states, and this still holds true today! Since then, we have brought all our family cars to Hendrick's many times and have always been very satisfied with their friendly and knowledgeable staff, good value, and their speedy repairs (their turn around repair times, even for large jobs, put dealers to shame).

I've been taking my personal cars to Roy for over 20 years. He is as honest & knowledgeable as…read morethey come. His waiting area is clean and customer friendly. His staff is professional, courteous and family friendly. I have NEVER had a bad experience with Roy's shop. You can make an appointment, he also has a night drop service and you always get a call about what is needed and the cost. They are not the type of shop that will charge you for things you don't need. I've trusted him with my cars for 20+ years and he's never disappointed. Why go anywhere else??

Shoddy service, take your money with no accountability and never really even resolved the problem…read moreleave wires hanging under your vehicle when they're frustrated with it and then tell you it's okay just drive it as is after costing thousand plus dollars...

3:41 I finally got got someone on the phone... and they have not even started working on my…read moretransmission! This is very frustrating being without a vehicle for so long and not even knowing when it will be completed. I know that all mechanics give estimated times, but 2 full weeks and not even started! They should have told me to bring it later as I need my auto and it was driveable. Just very frustrated with the lack of communication. As of now the plan is at the START first of the week, Mon-Wed.... I will continue to update as I impatiently wait for my vehicle to be completed.

Incredibly helpful! My husband and I were traveling through when a headlight went out. We arrived…read moreat NAPA right at closing time. The store manager, Malcolm helped us diagnose if it was the fuse or bulb, get the right parts, went out to our car to help change the light, and stayed late until we had fixed the problem. Because he went the extra mile we were able to get back on the road, and didn't have to spring for a hotel to wait for a store to open. This store rocks. Thanks guys!

Went there to look for a wrench in which they had but more than what I wanted to pay for one..very…read morenice and clean place..

If I could give this place zero stars I would. I have owned my Jeep sent it at 5000 miles on. It…read morehas had a death wobble and been into this dealership three times checkered flag. Once the whole time the car was under warranty no one can figure out what was wrong with it all of a sudden when it's out of warranty, they recommend changing the track bar and said that they would guarantee that take care of the problem. Made the problem worse this company doesn't stand by their work absolute full of liars. Do not do business with them or jeep for that matter. This place is the trashiest dealership in Williamsburg traveled to Newport News. Much better experience. I'm surprised this place is even in business.

DO NOT TRUST!!! Cars sold to only have problems and cause potential CRASHES. just heard from a…read morefriend of mine that sales person named Nimen sold a car with "one previous owner" but carfax reported 5 previous owners!!! 2 days after sold off the lot there were car issues that almost caused a crash. This place is untrustworthy and could put your life or others in danger.