As a 25 year old female buying her first car, I did my research on the 2014 Mazda 3 as well as some Chevy models, and if I could have taken the Chevy sales rep with the Mazda 3, it would have been a great experience. Once I decided on a "certified pre-owned" 2014 Mazda 3 that I could not get at that price anywhere else, Nic Vostal and the sales manager (can't remember his name now but he never approached me directly through out the three days I went there) ruined my whole car buying experience. Never have I been more disrespected in my life. First Nic assumed I have bad credit because I am a young female. Then Nic insulted my father who was with me- who's a salesman. Then he kept switching up the negotiations and the price kept INCREASING when he was trying to prove how we were getting a better deal. He came up with some $1,500+ certified pre-owned inspection extra price on top of the listed car price yet could not explain why it was so high and "it was a Mazda policy." So when he went to talk to the sales manager about the next "deal" we discussed, the manager threw the hand written piece of paper on the table and yelled to Nic as he walked away "no more negotiating! I'm done!" with other customers sitting near us at other desks in the show room. I was standing right next to Nic and the sales manager never even looked my way, let alone tell me he was done negotiating (when again, the price kept increasing). When I told him I was going to come back to look at the car in sunlight (we went at night), Nic said "oh great I get to come in on my day off, ok." So I went back a different day, when Nic was there, and eventually told him we would not be financing through them. He told me I still had to write them a personal check for the down payment plus the other check from my bank, which was not even correct. I asked him for a printed, official sales offer letter (I don't know the technical term for it) that my bank asked, and he gave me something completely different that my bank could not even work with. So, I called and got some other sales person on the phone who also gave me crap right away because "he was not my salesman and does not know what I am talking about." My dad went back a third day and asked for the sales manager and Rocco told him he could help him- even though he is not in the sales department- and exchanged some more words with my dad. Eventually a deal was made and suddenly when I walked in this dealership for the third time, I was called by my name, looked in the eye when spoken to, and did not finalize my deal with Nic but with Kate. Rocco told me if I gave a positive review of Napeltons Schaumburg Mazda after I received a link via email, he would give me some new car mats because they could not get salt stains out of the current mats. I have yet to receive any emails from this dealership and bought my own car mats. Never go to this dealer!!! read more

Would give 0, not 1 Don't believe any good ratings you see. They asked me to rate high on google for a discount, and then also write there own. As a purchasing customer, I can say I wish I had bought elsewhere at even 10% higher price. They add fees (internet fee? for internet advertising), provide zero customer service post purchase (not one response to email or phone about customer service related questions for months), and even sent me to collections when attempting to cancel a refundable warranty upgrade. BEWARE and AVOID. For other reviews, check these: cars.com 2.5stars - http://www.cars.com/dealers/177564/napletons-schaumburg-mazda/reviews/ yelp - 1.5stars - http://www.yelp.com/biz/napletons-schaumburg-mazda-schaumburg edmunds.com - 1.5 stars - http://www.edmunds.com/dealerships/Illinois/Schaumburg/NapletonsSchaumburgMazda/ dealerrater.com - 2stars - http://www.yelp.com/biz/napletons-schaumburg-mazda-schaumburg read more

I was just there and I would never recommend anyone shop there,EVER! We went in to test drive a Mazda and the sales guy Darrell Phee said he would go check for a car that just came in and NEVER came back out!!! When we complained to the manager he called him on the phone and yelled at him and he still refused to come out and help us!!! It's a shame people run their business like that, I will be calling the owner of that dealership and complaining!!! read more

My wife and I were at Napleton's Mazda looking at the CX-7s/Cx-9s and made the horrible mistake of not being prepared to buy immediately. Talk about the high pressure sale and full on intimidation! Our salesperson, Daniel, was really nice and helpful at the onset, but even after I assured him I'd buy from him, his face dropped when we said we'd have to come back in March when I got a raise. He was 100% certain that even with this economy and the gas prices of this past summer these SUVs were flying out the door and wouldn't last. He then sets us up with his finance manager, Tom Schmidt, who was pretty resentful and abrupt that we had two requisites (exterior color and leather seats) that didn't match their inventory and we couldn't sign away the next four years on the monthly payments we were reviewing on their limited stock. It was also hard not to notice the 220 lb. halfback who had to brush up against my chair no less than 6 times in the 15 minute conversation for no apparent reason even though there was plenty more room to pass elsewhere. I made an off hand remark about why he had to keep doing that and Tom seemed to be fully prepared to call me to task on it. So as you can imagine I felt pretty outnumbered and uncomfortable. As soon as Daniel called up the Cars.com site to find the color CX-7 we wanted at the price we wanted, which we thought was really helpful, and we walked over to take a look, Tom immediately crumpled up the paper he was writing on in disgust. He then walked over to the 5 other sales people/helpers where it looked like he was whispering nasty remarks as they were looking back at us and smirking or laughing. Well, I'd had enough and told my wife we should probably go, but remembered Daniel still had our keys to review our Honda for its trade in value. We waited outside anyway in the snow and within a minute this kid pulls up, hands me the keys and introduces himself as Chris the sales manager. I told him we had to leave, because it wasn't a pleasant shopping experience and I wasn't in the mood for the high pressure sale and just wanted to get home before the snowstorm picked up. Chris asked if Daniel did something wrong and I said no, that he had been friendly. When I mentioned Tom's behavior, this kid Chris would have none of it. And even though he wasn't even in the room he said "I'm sure they didn't mean anything disrespectful." Because I was no longer in the mood to be held back by this kid who basically was telling me I was wrong, I said "whatever, we're out of here." As he walked away he said "Talk about disrespectful!" I called back to him, "excuse me?" Then Chris says back mockingly over his shoulder "'Whatever, we're out of here?' That's disrespectful!" So at least you know where you stand with Napleton Mazda. Although I suppose there may be a kinder, gentler way to do business that might actually win over customers and instill in them the loyalty to return soon even if they don't buy on day one, it seems to me the current staff at Napleton's overlooked this elusive strategy. Unless you're prepared to buy and gratefully take what they have in stock, be prepared for an unnerving and spirit crunching shopping experience. read more

Everyone knows car buying can be confusing (what options do I need/want) overwhelming (how much will monthly payments be) and downright scary. From the moment we walked in the door, each person we met (shout out to Darrell, Jonathan) was knowledgeable, helpful and made the maze of car buying so much easier. They patiently and thoroughly explained each line item and answered all our questions efficiently, completely - and here's the clincher - in a respectful and professional manner. When's the last time you said that about a car dealer? We're new to Mazda and I can tell you without a second's hesitation, Darrell & Jonathan made it a pleasurable experience. It might be our first time with Mazda, but judging from the positive and overall excellent experience we had this time, it won't be our last. read more

Bought a used Honda from Kate at this dealershp and it was everything you want such a stressful transaction to be. I called in the morning and she gave me a great price over the phone, walked in that evening, drove home 2 hours later. She even stayed late to help me set up the Bluetooth. Just a very nice, easy, no stress experience. I had done my research so I knew it was a good deal, which helped as well. Thank you Kate! read more

The sales manager Tim is rude, condescending and unhelpful. Do not even walk in the door!!!! Go to see Sean at Elgin Mazda. He really worked to get our deal together in a respectful and collaborative way. Bought a CX9 at an amazing price with great follow up service. read more

Mazdas are great vehicles, but this dealer's service is preposterous!! Their service is only open while you are at work, and be prepared to get up early if you want your car fixed on Saturday...they are only open until 1pm!! I was turned down for an oil change with 15 minutes left until close. If you live in Schaumburg and want your Mazda fixed, I suggest doing it yourself before taking it here. read more

DO NOT GO HERE FOR SERVICE!! DO NOT TRUST THESE PEOPLE! I had my car taken in on a transmission problem and they said if it is not covered because of abuse it will cost me $900.00 to break down and evaluate it. Needless to say they disappointed me from the get go . It took nearly 2 weeks to get the diagnosis and they said there was signs of abuse and the powertrain warranty was void .They gave my extended warranty a letter so they did not have to cover it either. I asked how much it would cost to fix it and they said $3,277.. I told them forget it and I will have it towed out and have someone else fix it and they said it has to be reassembled and will cost an additional$900.00 to be able to be towed out for the engine is propped up by a jack and the engine will fall out .I never got a letter from Mazda denying me the coverage of the powertran. And the attitude from Jeff from service was horrible and he said I should have bought it from them. They held my car hostage until they gave me the shaft every which way they could. read more

DON'T BUY A CAR FROM HERE! They are completely unethical and heartless. My husband and I came in to look at a Mazda 3 we saw advertised online. It was beautiful car and I was pleasantly surprised with are experience with our salesman. They tried to push their financing and their certified "guarantee", which is what we expected. However, we had our own financing and insisted that they bring to car to our mechanic, which they did. The salesman actually drove the car from the dealer to Skokie to see the mechanic. The car did need some additional maintenance work they claimed didn't need to done, but we had still made the deal. My husband shook hands the salesman and we believed the deal had been made. We told our bank to release the money to the dealership and we were on our way to pick up the car (45 min drive from Skokie). We were 2 mins away from the dealership when they called and said they had sold the car to someone else. This was devastating to me because I had sold my old car the day before believing we had a deal on this car. I think this is completely unethical and no way to run a business. Now I don't have a car to get to work, which really sucks because I work in healthcare and have patients that depend on me. We had no idea that it was even a possibility that they could sell the car to someone else. If we would have know that, we could have put down a deposit to hold the car and I definitely wouldn't have sold my old car. This place is awful!! read more

We went in to look at and test drive a CX5 Grand Touring. No one approached us on the lot or the sales floor. When we finally approached a sales man at a desk, he was extremely rude and said we could only test drive a car if we would definitely buy it. I have never met a consumer who did not test drive a car before purchase. That said, we will be taking our money and our business to another Mazda dealership. read more

Jeremy Roe at Napleton's is one of the best car salesmen we have dealt with. Napleton's was accommodating toward our financial situation and worked hard to get us the car we wanted within our budget. Overall a very good experience. read more

Do not buy the BMW x 3 2008 black no aceleration and it shakes poor sales and management. They just kept making excuses.

While searching for a new car, we decided to hit up the Napleton's Mazda of Schaumburg. We were promptly greeted by a man named Mike. Right off the bat, Mike seemed bothered by having to assist us with car searching. As if we interrupted him from doing other tasks. You know, he must have had a very long to-do list with us being the only people there aside from the other employees. That should have been a warning sign of what was to come. At first, he told us the car we chose didn't have power locks and that we should look at the more expensive upgrades of the car. Naturally, I "Googled it" and lo and behold, the car actually DID have power locks. Strike one. We went inside and Mike prepared some numbers for the cars. Not only were these numbers nowhere close to what the other dealership quoted us, but also Mike was not willing to negotiate with us whatsoever. He then asked us about our trade-in car. After we told him that we didn't have the car with us and we were just requesting a ballpark quote, he snapped at us and rudely answered "WELL, WHAT WOULD YOU LIKE ME TO DO FOR YOU? GUESS?! HOW AM I SUPPOSED TO HELP YOU?!" Okay, there are nicer ways to go about things and acting like a raging lunatic is not one of them. Strike 2. A couple hours later I received a call from this company. Still being disgusted by Mike's behavior, I ignored the phone call. A voicemail was left from a manager, Tim. The message consisted of Tim saying "Mike told me to give you a call since you were confused about negotiating. Sorry you're confused that we can't negotiate a couple thousand dollars, Mazda just doesn't do that.. BUT we do have a deal of $1,000 back and 0% interest starting next week.. We can offer you a very fair $500 off the sticker price. So if that works with YOU, maybe we can find you a car." Now, that message took the cake. A written, paraphrased citation doesn't really show the rudeness of this man's tone and how condescending he was. Strike 3. I'm sure any other dealership can do a better job of treating you with respect. Do yourself a favor and skip this place, don't waste your time here with people who don't care about the consumer. read more

absolutely hoorible experience!!!! watch out for how they lay out the payments. was offered 0% and did not receive when bank contacted me! many extra dollars after negotiation was added on. truly the armpit of car dealers!!! read more

The stars in this review were all earned by the sales guy, Adam, that I worked with yesterday. I was ignored by three other employees for more than 15 minutes when I walked in. Not a hello, welcome, or even a head nod to acknowledge my presence. Adam came all the way from the back of the location and greeted me immediately. He provided amazing customer service and answered every question I had. While I did not purchase my car from Napleton, I will definitely be referring many of my friends there to work with Adam if they are seeking a Mazda. Customer service is #1 in my book and it honestly seems that he is the only one that knows what that is at Napleton Mazda in Schumburg. read more

This place is so unprofessional. My husband and I walked in and we were ready to buy a car, but not one person greeted us. What a disappointment. I know you're busy, but at least say hello or how can I help you? We stood around for about a minute and finally asked someone to help us. Weird. Anyways finally had someone help me. He seemed nice at first, anyways I was interested in a used car and it seemed great at first. I really loved it when I saw it. But I then noticed it smelled like smoke and it also had some burn marks along with a brake issue when driven. After the test drive I mentioned these things to the cars salesman and he said okay these are all fixable. Which I know they are, but I don't want to buy a car which needs to be fixed first off. Not a good sign. Then he told us we would have to put a down payment to have them fix the brakes in the car. What a joke. Maybe they should fix it before they sell it to a potential customer! I was disappointed. I told my husband no, there's too many things wrong with it and I don't want to just settle. The car isn't for me and it wasn't. I told the salesman sorry, we will think about it, but I don't want to go through credit checks and all of that if I didn't really want the car. When I told the salesman that, he just gathered all the papers and left! Wow. That was so rude. He didn't get the sale and that really must've made him upset cause he didn't even say, oh thank you hope you keep us in mind or something. He's very immature. Worst experience ever. So to anyone trying buying a car here, buy it somewhere else. I have standards and I'm not going to lower them. read more

The worst experience. I had the TrueCar price certificate for Mazda 2, when I went to this dealership. The sales person, Jonathan, not only ignored my "certified" price, but tried talking me into paying between the invoice and the sticker price in order to give me the 0.9% financing. I immediately got up and walked out. What a waste of time. This dealership is useless and so are the sales people. DO NOT SHOP AT THIS DEALER! There are other dealers in the area who will respect your time and will treat you right! read more

Mazda in Schaumburg is one of the smallest inventory dealer that I ever seen, their prices are resonable, but service is terrible , I took my car for oil change , they charge me unbelievable price, and than they told me that I need new trans. I don't think I will go back. read more

I purchased a new vehicle on Friday. I did most of the price negotiation via email with Skylar (sales manager). When I arrived at dealership, the car was sitting out front washed and (mostly) ready. Went for a short test drive around the area with Jeremy (salesperson). Had to wait a while for the Finance Manager (Rich), but once we got in, he made short work of the paperwork. Rich offered an extended warranty and financing rate but moved right along when I declined. Probably in and out of the dealership in about 2 1/2 hours. read more

Very rude. My parents were babysitting for me and I had about 20 minutes to do a quick test drive before I had to be home. They refused to let me test drive the car until I listened to their talk about the new features of the 2016 vehicle. I said I was in a hurry and didn't have time and they Refused to let me do a test drive without listening to it. I asked to speak to the manager and they said he was out. They told me to make an appointment and comeback. So I left without test drive and will be buying a Subaru. Mazda was actually tied with Subaru before this happened. Unbelievably bad business model. read more

I purchased a Mazda at a different dealership but needed service done and this place is closer to my house so went here instead. As soon as I spoke with the guy I immediately regretted my decision. I made an appt last week, called the day before to confirm and see about loaner cars since I have to go to work, no answer. 3 calls and I left a voicemail, no call back. When i asked about why i was told the phones sometimes don't work. So I get here, tell the guy what's wrong and his answer is, I'm sure everything's fine but we'll look at it. Okay, thanks for completely disregarding my complaint...they look at my car and guess what, I was right, so now my options are come back or take a one way shuttle to work. Next time I'll drive the extra 20 minutes to go to the dealership we purchased from. read more

I'm really surprised at the negative reviews here. I guess it all comes down to the sales person. I worked with Marty and had an overall excellent experience. I got a great deal on my CX-5, they located the exact color and interior I wanted and had it on it's way to me within hours. Marty made sure I understood all the warranty and maintenance options without pressuring me to purchase anything I didn't feel I needed. I had done my homework, came in with a price point in mind and I got it. Overall a fantastic experience. I love the car and I feel like I got a great deal! Zoom zoom! read more

HORRIBLE!! I should have read the reviews!! Do NOT go to this dealership! I purchased a car from them in 2011 upon leaving the parking lot I noticed the front bumper was pushed out. They promised to repair it. After literally 9 service appointments the repair was not done. They said they replaced the fog light bulbs and charged me. The bulbs were not replaced and again I had to go back. Now here I sit needing warranty work and I am at another Mazda dealership. They cannot do the repairs because "the principal at Napletons will not release the warranty work to be done at another location" Never did they say that when I purchased the warranty. Now I am forced to go back there or pay 900.00 for work that is under warranty!!! Stay FAR away! read more

Saw their ad for a used SUV on Autotrader. Drove in from out of state to inspect car. Put in an offer subject to inspection. After being assured by the dealer that the car was already subjected to a ""rigorous" inspection I went with my gut and had the vehicle inspected by an independent auto shop near by (Drew's :)) Discovered car had significant flaws (complete poorly done re-paint job, 3 bad rotors and pads, corrosion, collision damage, numerous seal leaks,etc) that would have cost thousands to repair. I was told these issues should have been obvious to the dealer but never disclosed or discovered by their "rigorous" inspection. The only positive thing I can say about them is I did get my deposit back, but they wasted my entire day. I wish I would have read the other reviews before I came to town and saved myself the time and trouble. The manager even had the nerve to leave a voicemail the next day asking if I would still be willing to pull the trigger on the deal if they took a couple hundred dollars off the purchase price! Buyer beware. read more

OK, I have read ALL these reviews. I will give them the benefit of ALL my doubts right now, as I really am enjoying my brand new 2014 MAZDA 3 Grand I Touring Coupe. Like many of you, I researched the car that would be the best for us. I want a car to count on for many years, minimum 12. Consumers reports rated this the best car in its class for 2014, so this was it. Never have owned a Mazda, didn't know much about them before. Have had Mercury's and Honda's mostly and they last a long time, but was ready for a change. Looked up dealerships on line via AAA and Napleton's Schaumburg Mazda came up with the best comparison price in a 50 mile radius from our location. Adam was our salesman and we did have an appt. We were about a half hour late, our fault. It was a beautiful day and this was the last place we wanted to be, but wanted a car too. First thing, told Adam we want this to go FAST and no games, we were not spending our day here. It did start to go fast, but then for some reason it slowed down with Jonathon and then the manager above Jonathon. I say, just give your salesman some authority, most likely they can seal a better deal by cutting to the chase. We did arrive at an agreeable price, went to the finance guy, he was very helpful to get us the car, but we did have to wait awhile to finally drive off. But we were out of there by 5 pm - so I guess not so bad, the sun was still out! Adam was very nice, he did give us his personal phone number, and we did have to contact him a few times and then Lisa in service, because we never did get the customer survey they said we would get and then we would be able to get some floor mats. Well, still NO survey and no floor mats. We WANT those floor mats, winter is just around the corner!! We went for our first service apt this past week, all was perfect, had some explanations of concerns we had, which were normal for a Mazda, and had them put on new license plate covers. Lisa said the mats would be there waiting for us, but no such luck. Jonathon was there and has assured us he will get those floor mats to us, either by mail or bringing them by the house. This is excellent customer service, so he better hold true to his word, or this review will be edited without hesitation! Car dealers get a bad rap, and this is NOT a business I would ever want to have to work in. I realize they do need to make money, as everyone else, so people can not expect to pay what the dealer pays for the car - there has to be an up charge - and I believe we paid a fair price for a car that should last a good long time. I would HIGHLY recommend a MAZDA 3 Grand I Touring to anyone, but then we have only had the car 2 months. The ride is as smooth as my mom's Lexus, doors are heavy and have a soft sound when they close, not a tin cup sound. The sound system is A+++, BOSE. It does ride a bit low, so not sure how it will do in snow, but we have an SUV for a back up car. If all goes well with this car, we will definitely be a return customer getting a MAZDA SUV in the next couple of years. The gas mileage is outstanding!!!!!! I do understand the reviews people are writing, but in the end - do you have a car that is high quality with minimal issues, great gas mileage, that will last you as long as you take care of it and is reliable? My guess is, you do. So you have to take the good with the bad, and I believe the MAZDA 3 we have is well worth it so far. Now Jonathon, get us those mats ASAP!!!!!!!!!!!!! Or you will be hearing from me, speed-dial until they are in our car! read more

Met with Ed Garcia in sales. He was perfect. He brought all resources together to give my daughter exactly what she wanted for a CX5 Grand Touring. The process was so smooth from beginning to end and only took 2 hrs in total. Fantastic and highly recommend. read more

The service dept is the worst, they make stuff up, comfirmed by taking my car to another shop...BEWARE

Very bad experience. I negotiated the price down to a number and told them i was still not ready to buy the car for that much money. The next day i get a call and they offer another 400$ off the price. I come to the dealer, spend over an hour waiting for the manager and at the end they tell me they will not sell me the car for that price and that the negotiations will start again. SAVE YOURSELF SOME TROUBLE, GO SOMEWHERE ELSE. Chris read more

Saw a used car on their website and went to look. After being stalked in the parking lot by a sales person, he informed me that the price was actually $500 more than what was advertised online. He tells me that this is covers their "online advertising and handling" fee. Unwilling to negotiate when we were there, but magically waived the $500 two days later after we walked. Bottom line - Go somewhere else. If you're in the market for a Mazda...got to Bigger's in Elgin. Way more professional! read more

This was probably the worst customer service that I've ever experience in any setting. Whenever I come in to take care of a very simple issue like getting an oil change or getting a car door part fixed, the matter gets extended by the guys working here for as long as possible. Then the sales guy keeps cramming totally unwanted offers down my throat, suggesting that I replace my current like-new car with a newer one so that he gets himself a commission. Long story short, I got nothing done here, got treated very terribly by virtually everyone here, and I will discourage anyone from ever purchasing anything from these people. read more

I recently purchased a Mazda 6 2015 from Schaumburg Mazda. I had the nicest salesman Marty Katz. I had been on line looking at different cars and dealerships trying to compare cars but every time I would be overwhelmed with phone call and annoying emails. I was so thankful no one at Schaumburg Mazda was like that. They sent me a nice email and left a phone number to call if interested. I made an appointment and met Marty who is very nice and very knowledgeable about the car I was looking at. We went for a nice test drive and did some number crunching with George Egan the fiance manager who did a fantastic job as well and I came home with a new car with everything in it that I could ever want and the price I could handle. My car had a small scratch on it and Marty has gone above and beyond to have it touched up for me . My son is also a recent convert to Mazda as well his car has so many more features than the Ford .Big thank you to Schaumburg Mazda read more

Wow people, I was so frustrated yesterday. I called about Mazda CX -9 2009 in the morning, Talked to Frank, .... agreed to see car between 5-6 PM. When I arrived he tolled me that car is not here.... ???? I asked him 4 times where is it. The answer was it's not here...... After like 2 min repeating it's not here he said... I left you a message at 4:30 but I can show you another one... like ....???? How can you invite customer to see the car in the morning ....And greet him with... It's not here.... And no excuse me, or I apologize for you to go from downtown of Chicago in this traffic...... All I hear on my way out some mumbling... something like manager took it or some thing like it. ....And I was ready to pay cash for the car....What a customer service...And you are asking why we have an economy like this..... WOW . read more

Great service, employees, and cars! Would definitely recommend to anyone!!

Bad experience with the sales side. We worked with their internet sales person Sarah. They had a good price on the car we wanted so we scheduled an appointment to come in. We are in Naperville so it took us about an hour with traffic. Met Sarah and then asked to wait for the sales person. 10 minutes later he came out and said they sold the car about 15 minutes ago. Not sure I believe them on the timing; even so a quick cell phone call would have been nice or at least be truthful when we first arrived. read more

I went into this deal knowing exactly what I wanted and exactly what price I would pay, making the process much easier than I anticipated based on my experience with car salesmen as a woman. Darrell and Skylar were firm at first, but after realizing what type of customer I was, were extremely helpful in getting me what I wanted and making me a VERY happy customer. Haggling BS is not my thing, so after presenting them with my one and only offer, there was very little back and forth, especially knowing I had done my research and already started working with other dealers for this car. I've been in the market for a car for a while now and I can tell you that EVERY SINGLE dealer I've been to STILL treats me differently because I am young and I'm a woman. Mazda in Schaumburg was the ONLY dealer that did not do this. I received respect from each interactions at Mazda Schaumburg from the moment I walked onto their lot. I am very grateful for both Darrell and Skylar's hard work to keep me happy. I would definitely recommend anyone to work with these two when they are shopping for their next car! read more

Stopped by Napleton's Schaumburg Mazda looking for a new CX 5 and was very impressed by this dealership. They have a fantastic selection of models and it is very clean and comfortable. Moreover, they really work hard to get your business and go the extra mile. My salesman, Darrell and his manager gave me some great advice on leasing / buying/ and financing. I especially appreciated Darrell's dilligence and follow up communications to me. - CBP read more

I just leased a Mazda3 sport on Monday 7/25/2016 from this dealership. I had already done extensive research on this car and already knew what I wanted before walking in the door. I was referred to Artur Hajdus who was very approachable and easy going. What I appreciated most about this car buying experience is that it was honest and genuine. There was no beating around the bush. We got straight to the point and was out of there with a brand new car in less than 3 hours. I had visited a couple other dealerships prior and left with a bad taste in my mouth but after leaving on Monday from this place, I felt like a million bucks. Tom Schmidt the Finance Manager and Artur honored every rebate and cash back offer I was eligible for. I would suggest this dealership to anyone looking to buy a car. As a first time buyer, I was completely satisfied with my purchase and with Artur and Tom who are truly top notch kind of guys!! I am from Chicago and drove to this dealership because the dealerships in Chicago were horrible experiences. read more

We just bought a car from Marty @ Schaumburg Mazda and it was a great experience. The price was great, the finace manager was excellent. If your shopping for a Mazda Schaumburg Mazda is a must. read more

dont even bother dealing with the sales team here. i literally begged these guys (the internet sales team), to provide me a price quote on a new vehicle (i had to make a purchase asap since my transmission blew out on my existing car). I must have sent 5 emails begging them to sell me a car and they never responded to a single email. I wanted to buy from them for the convenience factor since they are located just minutes from my home and i was willing to pay a premium (up to $700 more than the lowest price quote i received) rather than drive 40 miles away to get a lower price. anyway, all the negative feedback related to this establishment seems to be consistent. they really have no idea how to do business. unfortunately for them, they lost an almost guaranteed sale on a new 2012 mazda 5 plus a lifetime of service business. i took my business to the autobarn evanston and got a great deal on my car. ask for kissy freeman, she's fantastic and will work her butt off to get you the best deal she can. read more