WOooooo.... I feel so inadequate when I walk into this joint. Even my pounds of credit cards make me feel broke just breathing the air. I've loved this store for years. The handbag displays take my breath away.... section by section. We couldn't stay long last weekend. The Chinese New Year parade pretty much shit on mine. read more

Yeah, I don't care about how expensive it is - I wear stuff every week that I bought here years ago. So, really, at a per wear breakdown it's the cheapest stuff I own. Also, whenever I wonder if I'll be going under the knife when the time comes, I just ride the escalator and look at all the ladies with the same face. You know that one face: shiny, surprised, fat free cuz it hasn't seen a carb in a decade yet amazingly full-lipped. A grinning corpse with a rubber yap comes to mind. The French have it right, "at 45 you must choose between your face and your ass" - pick the face, sisters, just eat some butter and work that badonkadonk. I'll get plastic surgery when it actually makes you look like "you, only better" as opposed to "early 21st century generic commercial paradigm of beauty". Also, I always liberate some of those gorgeous shoes and purses at their heart-stopping sales. I'm coming back for you Narciso! read more

This is the only place I can actually walk in through those doors and feel like a princess with a BIG wallet. HAHAHA The customer service is impeccable. I have not experienced one distasteful and rude service. I am still awaiting for my piggy bank to get fatter so I can buy a pair of Manolos or Christian Louboutins with my hard earned money. read more

PROS: It's in the heart of SF. When I think of black friday shopping, the thought of my mom and Neiman Marcus comes to mind. This is how WE bond on good friday. I'm sure my childhood was spent mostly hiding from my mother within the racks of Neiman, CONS: Parking is a pain in the butt during Christmas season. Cash or Neimans card. read more

The snobbiest department store in San Francisco. I'm convinced the sales people here go through a rigorous training course to become so snobby. It takes skills to be as obnoxious as they are, they've practically got it down to a science! On many occasions, I feel like I have been snubbed by the sales people at Neiman Marcus. In fact, just two weeks ago, I was given a rude brush off when I asked a salesman if they carried a particular brand of jewelry at their store and another time while the sales associate was ringing me up for a $1300 bag. Is hard earned cash not worth as much as trust fund money? p.s. I'm spending $3K on my next bag and I'm NOT buying it from you guys, HA HA! read more

So you walk into NM in Union Square and everything sparkles like in the movies when they want to indicate that something is extra special oooh, niiice And in you go, the lovely ladies at the cosmetics counters *might* smile and say hi, but probably not....same for the rest of the store. I worked at Nordstrom, so this is NOT the way my retail world should function. Ummm, excuse me, are you not here to encourage me to buy stuff? A good place to start is being friendly. Buuuut, I cannot resist the handbags, so I buy one, ok more than one (not in one visit) and it's sooo lovely. I walk out happily with my purchase (for which I had to get a NM card 'cause they don't take the others and who carries their checkbook anymore?? ). I am SO with you, Nance W---2 months after my purchase, my very expensive Marc Jacobs Collection Limited Edition handbag begins to come apart. Apparently putting a seam at the top of the shoulder strap is not a good desgin----it splits and separates, the stiches start to come apart. So I take it in, this is obviously a design flaw that can only be fixed by giving me a new strap that does NOT have a seam right at the place where all the weight of the bag rests OR exchanging it for another bag. I walk up to the Marc Jacobs counter...takes awhile to get someone to help me...explain the problem..."hmmmm..." the salesgirl says, "it's kinda heavy..." lifting it up a few times. EXCUSE ME?? I didn't come in for accusations, I came in for customer service, apparently which is in short supply in this establishment. They cannot get a new strap they will not give me an exchange for another bag, they end up sending it to Italy for repair, 10 weeks later I get it back with a bunch of glue and stiching on the strap. So not impressed...don't step foot in the doors if you can help it, you will get bewitched by shiny things and have to deal with rude behavior while you overspend your hard earned money. read more

Donna on the 3rd floor - Chanel - is gracious, lovely and knows her line inside and out. I needed a very speical ensemble she kindly took me by the hand and assisted me in selecting an equisite look. From head to toe. Very old school elegance. A very happy day . read more

Any place that has Christian Louboutin, Manolo Blahnik, Creed & Louis Vuitton is automatically Awesome. I love Neiman Marcus! read more

Shoe Department-The most expensive with the worst customer experience so far this season. Buyers regret...sorry Family no gifts from them ever again. read more

Dear Neiman Marcus, After much contemplation, I decided it was time to invest in my very first NICE pair of shoes. What wasn't well thought-out was my trip to Neiman Marcus - which was an impromptu drop by after finishing brunch in downtown. Yes, I was in my comfortable Sunday attire - flats, plain t-shirt, and jeans. Of course, this look of mine was probably not easy on the eyes for a couple of the holier-than-thou sales associates. Long story short - I wanted to buy suede pumps by Christian Louboutin, which I had found online a couple weeks ago. When getting to their shoe department though, I had forgotten the names and styles I liked. This frowny Asian sales associate approached me and asked if I needed help. After explaining the situation, she pretty much gave me a smug and told me that there are too many suede styles to figure out which one I was looking for. She threw out a few names and said it was most likely last season's and they didn't carry it anymore (with emphasis on the the "last season"). Not only was she unfriendly and brazen, she was technically wrong! I went back online and found the suede pumps I was looking for on neimanmarcus.com. She could have advised me to check online or made more effort to assist me rather than being judgy judgy. I guess next time, I should put on a fur coat and diamond shoes before walking through their glass doors. I've heard these kinds of stories about Neiman Marcus but never thought I'd be a victim of it. They could take a tip or two from Nordstrom and learn what superior customer service is. For one thing, a warm smile would be nice! read more

Review for Chanel inside Neiman Marcus: I went to try to exchange a Chanel wallet that my boyfriend had given me as a gift for Christmas. He bought it from the Neiman Marcus in Palo Alto, but we decided to hit Union Square to check out Chanel in case Neiman's didn't have what I wanted. The shop is small. Hardly any choices or variety. I asked for a black quilted bi fold wallet. Nothing. i didn't even see the wallet that my boyfriend bought for me on display. Returned the wallet and walked across the street to the Chanel Boutique. Go to the Chanel store. More variety and color choices. read more

Review for Men's Furnishings. Service by Salesman Jon K. was great, but his manager was not very helpful when I made a return and wanted to get two sizes of the same ring to compare how they fit. It's my wedding ring, so I want to be sure it fits just right. The ring sizers allow for some variance by brand, just like shoes, so it would take a special order from the designer, AND my intent was to return whichever didn't fit best. Luckily, the designer had both in stock, so they wouldn't have to create new rings. However, instead of ordering both to the store, the manager insisted I choose just one (wait period is 6-8 weeks) and that I go buy a cheap ring somewhere else in the meantime. I ended up cancelling the special order and going to Nordstrom's in San Jose. The manager there understood my concern and said there'd be no problem returning the one that didn't fit, so long as I was happy with my final purchase. All in all, Nieman lost my business to Nordstrom, primarily because of manager customer service and unwillingness to go the extra mile which is something I've come to expect from department stores that pride themselves on service. 3 stars for Jon K. who did the best within his power to help. read more

Only accepts amex! However I love the way this store looks very little items so you could appreciate what they sell since it is showcased so well. I also love their giant tree during the holidays in the store. One day when I have a real full time job I hope to try their high end tea I hear it's amazing! read more

I recently purchased my holy grail or purses here-- a Balenciaga "City" with the giant silver hardware and I have to say that I felt like a total princess with Inna taking care of me. I'm in San Jose, so when I first called to find out if they had my specific purse, Inna took it upon herself to personally hunt it down. When she found it, she called me back the same day and told me that she would put it on hold for me for as long as I needed. I told her that it would probably be a few days since I had to schedule some time to come up to the city. Inna was totally okay with it and said it was not a problem and that she would have it for me! When I finally made the trek up there, I met Inna for the first time, and she was so delightful. I've gone there a few times afterwards and she's always there to let me indulge my purse obsession by trying on every purse that I want to try on. =) read more

Eh. I'm kind of fed up with the Neiman Marcus shoe salon. I put a pair of shoes on pre-order a month and a half before they were due to come in. Based on how the conversation was going with the shoe salesman I was speaking with, I kind of had a feeling that he wasn't taking me seriously and wouldn't end up calling me when the shoes came in. His ambivalent attitude kind of tipped me off - I could just tell. Most of the other shoe salesmen are better about it than this particular one however, but I'll be polite and spare him the name dropping. Mid-March rolls around and I look on the Neiman Marcus website and what do you know - not only had the shoes I wanted come in weeks ago, but they were already all sold out of my size! Thanks, NM! Just lost a $1200 sale! If you are ordering anything pre order or special order, I recommend that you stay on top of it and call in repeatedly, because I definitely wouldn't rely on them to be proactive about it. Other than that, I've had more success with the men's department when I come in with my guy. They give better service down there. read more

The sales associates here remind me of the stepford wives robots (the 2004 movie version). Sometimes I do not want to get dolled up to go shopping. I want to throw on a sweat shirt, some comfortable shoes & head to union square. I live a block away and just wanted to drop in and pick up some stuff. The gentlemen checking me out at the counter is creepy. Like a smiling robot but the energy was odd. I had a temporary card from my bank bc my wallet had gotten stolen a week before. He told me I couldn't purchase the item bc the card didn't have my name on it. Mmmm that's weird bc I just bought some Balenciaga boots with the same card. (Not in NM) Which is a much bigger transaction than $40 hairspray. I asked "Sooo I can't use this card?" He just shook his head & smiled while looking me in the eye..like a stepford wife robot. There was silence. He didn't say anything else. Mm ok are you going to ask me if I have another card or cash? Or suggest I go to the nearest ATM? Guess not. So I asked him where the nearest atm was and left. I returned after I got some cash. After I purchased he suggest some perfume that smells similar to the one I usually wear. Lol what's the point in that. No thanks mister robot. It would have been nice for you to suggest some alternative options when you turned down my card. Such weird vibes, his demeanor gave me the heebie jeebies read more

I'm not a fashionista nor do I pretend to be. I do however have a desire to collect a few key pieces here and there to add to an otherwise boring wardrobe overloaded with Brooks Brothers pieces due to work. A pair of hot spiked heels here, an awesome handbag there, a beautiful coat etc. is all I need to perk my otherwise humdrum closet and perk my spirits up. Since my birthday is coming, my sister and I decided to search for a new wallet. I had my eye on a Ferragamo Continental wallet like the one in their current collection. http://www.ferragamo.com/webapp/wcs/stores/servlet/TopCategories_31150_35551#/product/27666/31191/273805/ Unfortunately, I already purchased the exact same wallet for my sister for HER birthday. After a few hours of walking Union Square with not much help from other boutiques, we came to Neiman Marcus as a sort of last resort. I was on my last nerve and giving up on finding a wallet comparable to the Continental. We had a really helpful woman approach us in the handbag department and she even kept up with my trotting pace as I stormed through each enclave and gave reasons why each collection was not to my liking. She was so helpful and had a pretty good idea of what I was looking for and tried to get me to compromise with the current merchandise that was out. But it was a no go for me even after visiting over 10 designers. Darn. But I really was tickled that she went out of her way to scrutinize exactly what I was looking for and try to pair me up with something I would love. You don't get that kind of attention and patience from sales people anymore. read more

Quite simply, the customer service at Neiman Marcus men's shop stinks. Even after sending a complaint, I was promised to hear from the GM but I guess they were too busy. Anyways, I did find the piece that I wanted to buy at the Dries Van Noten boutique in LA. They were very eager and happy to assist me. The only thing this joint (NM) is good for are the martinis in the Rotunda and they were very happy to serve me. read more

My NM bill arrived in the mail....there was the charge....no credit.... Called the main customer service number to confirm...only charge, no credit... What horrible service.....not only did she fail to respond to my voicemails, admitted that she deleted them, she promised to return the dress and credit my account, send both receipts to me.....she lied..... No star for her service....or non service, rather... NM's only saving grace is: Fred (Dallas customer service) - amazing service....what one would expect from them....and more - 5 stars SF customer service rep in SF - ditto....transferred my call to 4th floor manager, he took my call, asked for the reason for calling (he was assisting another customer) - I calmly mentioned extremely unpleasant shopping experience - he promptly called me back..... Kevin DeForest - 4th floor manager - 5 stars for his sincere service. Asked me to see him when I visit their store so he can personally help me!! This is what I call REAL customer service. read more

Huge store for men's with a exceptional selection of fragrances. I usually wear Tom Ford so it's a bit tougher to find. Never had a problem with the salespeople here, they still help even if you aren't dressed well. Limited stuff on sale but selection is pretty good. Again like some people said this is Neiman Marcus and not a store like Macy's or even Nordstroms. read more

My Rating above is going to be for the sales person Felicia, in the Designer Jewelry Department in particular. For the store overall I would give it 3.5 stars (the gossipy queens and snotty sales people do pepper the counters, as well as the friendly helpful ones...hence 3.5 stars) While the store overall can be a little snotty and there are salespersons that seem to stare you down as if they OWN the place instead of just working there (hint, you are actually JUST working there)...there are some GEMS in each department too. Those salespersons that truly understand what the Neiman Marcus mission actually is, they will treat you with respect and dignity. Neiman Marcus does cater to an upscale clientele, it is a Luxury environment, and there is nothing wrong with that. They have very high standards, but their services also represent that. What is not ok are rude or snotty pretentious sales people. Those particular people are quite easy to spot. You have no reason to try and impress them with what you can buy and why would you want to? The John Hardy Rep, Felicia (Designer Jewelry) is a lovely Lady. Felicia is unpretentious, she is friendly and always very helpful. Of all the "Ladies" in that department, Felicia is one of the more genuine. I've shopped with her for years now, and because Neiman Marcus allows their employees to sell anywhere in the store (aside from Fine Jewelry, Couture Clothes and LV bags) I usually just ask her to help me in other departments too. I found once you find a sales person you like, just stick with them, give them all your business, chances are they know someone in other departments that will give you great service too, as for the others, they don't matter and they will soon get the hint to change their attitudes anyway. Staff out the way now on to the store, it is large, pleasant and very clean. First love eating at the little bistro, the staff there in this tiny little cramped space, they are always so friendly and quite fun to speak with. I've literally seen customers come in with the "I'm the most important thing you will ever see" attitude, and the Cafe staff they handle themselves with grace, while patrons like me are left disgusted at Nuevo Rich attitudes, and I have spoken up against such moronic customers putting them in their place. The staff is very accommodating and hardworking they don't deserve to be abused by a patrons over inflated sense of self. The Louis Vuitton Boutique, I have only good things to say about most of the staff. Though the managers change so frequently it is hard to keep up with who is there these days. I would shop at this LV boutique in Neiman Marcus way before ever considering going to the Flagship store in Union Square (the staff there are way too privileged, quite elitist in attitude undeservingly so and permanently pretentious) and if I did go to the flagship store, it would be to see what merch is there and then go buy it at Neiman Marcus, basically treat the flagship store like a catalogue. The Neiman Marcus Cosmetic Counters can be a bit "Fancy Cattish" but again if you find the right sales person, they will be down to earth and friendly (their commission depends on it) so again I say give them a chance, not everyone there is elitist and rude. (and remember you can always write a letter to the GM, express your displeasure so long as it isn't unfounded or misplaced) The Mens department can be a little weird at times, especially the shoe department. Some of the "Gay" sales clerks (oops did I out someone) can be a little bitchy and unprofessional, but again the older staff, like Roger they are comically engaging and really knowledgable. So the key here is to avoid the "Young Guys" . The Epicure department is always so much fun, most of the team there they are pleasant enough, the older gentleman is a bit of a shocker at first, but he is a blast to talk to, very down to earth when you understand his sense of humor. The lovely lady that runs the department (at least I think she runs the dept) she is always so helpful and makes great suggestions (coconut tea? Yum!!!) , we like to buy our Holiday cakes here, and I have a bit of an obsession with the Yoku Moku cigar cookies all year long, great with salted carmel HC from SB. In my opinion you don't have to be a multi-millionaire to treat yourself to something pleasant every now and again, there is no reason to be pretentious or feel out of place here. Your money is green just like everyone else's and everyone working there is there to make a living, if they give bad service...move on to someone else that will appreciate you spending your money and boosting their commission. Then complete a survey letting the store's GM know who the rude people are as well as the helpful people, they will address it, rightfully so. read more

Riddle: It gives you a warm, fuzzy feeling inside, it has multiple levels of stimulation, doesn't come cheaply, and every girl has one. Hint: Not a woman's soft-spot, down there. Answer: It's Your Favorite Department Store Most broads have one, proclaiming loyalty to one, snubbing the others in a fit of unbridled patriotism that borders on over-zealousness/insanity. I have one too. Neimans. The one where everyone (well, a few) know my name. Like Cheers. My size. My relationship status. My sign. My Amex's last four digits. We like each other. A lot. One might say that we are Hot and Heavy. I still strut into other places, but I get disoriented, homesick blues. Stepping back in is like reuniting with a former flame. None of that awkward, ginger kisses and groping. Just Full, Untamed, Unrestrained Indulgence. read more

Puh-lease. As if! This place is completely pretentious and snooty. I love high-end fashion and would routinely walk in here when they have gorgeous clothes on display in the window. I don't know why I even bother still walking in when the place constantly ruins my mood. Went here recently for their "Last Call" and I was surrounded by these bimbos glancing over with dirty looks. Get over yourselves, you're buying sale items too, bitch!! Workers are snooty and are not there to help you, but rather prance around the store in their utlra chic outfits which they received an enormous employee discount on. I think I was so fed up, I grabbed 20 pieces, went into a dressing room and left it all there for them to clean up =) Neiman may carry some rare, limited clothing items and accessories, but so not worth the time to even go into the store. Walk down a block and support out local Barney's! YAY read more

I have a NM card. I use it mainly at the cosmetics counter (omg shu, I'm so going to miss you!) and the Rotunda. They carry my favorite perfume evah, and the food and service at the Rotunda is always pretty good. So why 2 stars? WELL. Their intimates department is a total joke. For one thing, they split the intimate section in two parts of the floor (one side has bras, the other side also has bras...huh!? are Chantelle and Wacoal at war?). They also lost my business when I asked the sales people (7 on a near-empty floor Sunday afternoon) for a fitting carrying 10 bras, one lady told me to go to the other lady, as she "doesn't do fittings". When I promptly obliged, the supposed fitter said "I don't do fittings on Sundays". HUH? That's like selling clothes without a fitting room. Selling shoes while refusing to let people try it on. Why not just lock up all the bras on Sundays while you're at it? Preposterous. I left. Massive FAIL on their intimates division, 2 stars are for the Rotunda and the cosmetics only. I still need a decent set of bras (insert suggestive jokes here). read more

This place gets 1 star for that fateful day in 2006 when I was a luxury brand virgin trying to make my 1st purchase. I wanted a Balenciaga wallet, was chatted up by a nice sales associate until it was time to pay. I pulled out my Visa and she stared at me for a second before laughing so hard and screaming "I KNEW YOU'D DO THAT!" Sorry if I didn't know only Amex was taken. On that day, I vowed I would never make a purchase at Neimans. All I do now is window-shop, try on things I can't afford, and just bother the SA in general and waste their time. And it gave me great satisfaction when I found out they started accepting Visa. You know, because the economy sucks and now they have to grovel at the feet of the middle class for sales. read more

EVERY ONE SHOPPING AT THIS STORE SHOULD READ THIS. It was the wrest experience ever for me I went to Stanford store to purchase a men fragrance at that time they acted helpful the lady who helped me was Tiffany. I was in a rush so I purchased the fragrance and left when I arrived home my wife and I opened the box and the bottle was half way empty I was really surprised we both were it was late so I took the box in placed it in my car to return it it stayed in my car for few days when 3 days later I went to San Francisco store to return it the person helped me asked me the reason for the return I asked him to open the box and showed him that the bottle was half way empty he said I'm so sorry about that and he made the return than I left the store not sure if the same day or the day after someone called me from the store she is the manager she said her name is Chrystal Fink she was very rude and disrespectful in every way she said this is not the one we had soled you I was really shocked by what she said and she said let me find out what happened and I'll call you in couple of days I said ok then she called me with her rude and disrespectful tone of voice no respect and access me of changes the bottle and she is going to void the transaction of the return to transfer this mater to Stanford store I'm still after all this just shocked by what I hear from this manager so the fallowing day a lady called me she introduced her self and a manager at the store want to talk to me about the fragrance and the first thing she said we are not going to accept this return because it was used and not the same one we had doled you I can't believe all this I'm really been accused of changing the battle it's unbelievable and un unexceptionable to me and should not be to any one Elsa I feel I had been miss treated and no respect I will not expect this in no way and no one should expect this behavior drone a sales person I will do something about this disrespectful people I'll make some calls I won't stop if I have to take this to the court Thanks for reading read more

They sucked me in with free samples. The quality of service at this Neiman Marcus is very good compared to the Palo Alto location. I would go back again and again to let them feed me their lies and get me to buy stuff. At the end of the day I felt good about my purchase and I liked the product. They are here to sell me stuff and they did just that. To my own my naivete I pulled out my wallet and said..charge away....I love you guys. Needless markup as it may be...I shop there for my face cream and I am not ashamed. read more

The Palo Alto location has friendlier sales people in their handbags department. I get it. I used to work in high end retail and one of the tactics was being snooty. However, I didn't listen and I was super friendly to anyone. I can't help it, it's my nature. My tactics worked, as I was one of the top sales person and made lots of commission. I never pre-judged anyone, especially in the Bay Area because money doesn't equate to nice suits here. There was a stark difference between Palo Alto and SF location. When my boyfriend and I were looking around the Palo Alto location to see if anything caught my eye, I was approached by two salespersons and they were attentive but not hounding. We were even offered water. Maybe it's because they are use to serving laid-back looking people. Let's fast forward to the SF location. No help whatsoever. My boyfriend has been trying to find out what I like. I'm not really into designer bags anymore but I have always dreamed of owning a Chanel bag. So we were looking at the options. We just left the Chanel store and wasn't completely in love with anything, so I wanted to see he Neiman Marcus selection. We went and there was a long hair Asian salesman that looked at us but didn't say a word, even though there wasn't anyone else in the Chanel showroom besides the other sales lady helping another person. He didn't say a word or bothered to acknowledge or presence. Oh well, he made our choice easier. I know they are commissioned, so I wouldn't want to give money to someone who didn't want to help us. Besides the selection they had was bleak. If you're in SF and looking to buy a Chanel bag, go to the Chanel store and ask for Gina. She was really helpful. read more

Excellent store for women's clothing, accessories, shoes, anything as long as it is for women... The men's department....NO COMMENT.... (no Thanks I will stick to Saks) read more

I just discovered this place and I LOVE IT! I'd always heard NM had a fur salon tucked away somewhere, but I'd never gotten around to visiting. Finally stopped by this year and they are the best! All the ladies who work there are super nice and helpful, they really know their stuff! Chantal, the SA who's been helping me, has been so sweet! She found me the perfect coat, after letting me try on tons of stuff, even though she had to unlock each one individually from the racks or even bring things out from the storeroom in back. AND she promised to try to rush the alteration job for me after she heard I was going to the east coast, because she wanted me to have it for my trip! The other SAs are all really nice too! Marlene (sp?) was so patient - when I was waiting for Chantal to look something up on the computer, I was totally touching all the other pieces and trying them on, and she didn't mind at all! ALSO i just discovered they do oiling & glazing, restyling and even cold storage, including for pieces that weren't bought at NM! the cold storage is awesome! i didn't know there were any places downtown that did it, I've been sending my stuff out to this place on the peninsula, which of course isn't nearly as convenient as being able to just pop into Neiman's before going out to dinner any night of the week!! read more

This particular location is my favorite! Super big and super nice. Although there aren't as many staff members to help you out on many of the floors - they are still happy to help if you happen to come across a person lol They have only have the best designer stuff here with a great in season selection. The shoe section which is on the 3rd floor is my favorite! They have great shoes here and plenty of staff to help you. You will get the snobby rich women of rich men that are never happy with anything but if you focus on what are there for then you will be fine. Prices here are expensive but the prices are fair for designer quality. read more

Michal in fragrance is the best salesperson i've ever encountered in a retail setting. Couldn't have been happier to purchase my cologne (10 Corso Como Uomo) from him. On top of that, I learned Neiman Marcus San Francisco stocks numerous scents that can't be found anywhere else in the USA, including online. I can't say enough good things about him. On top of that, I finally found the men's contemporary closet. Not a huge selection, but it does exist. Unfortunately, not a single salesperson on the men's floor said a word to me. They could learn a thing or two from the men on the cosmetics floor. read more

This has to be the lamest Luxury Department Store in San Francisco. Let me explain, yes they have a huge selections of merchandise. Yes the sales associates is friendly and helpful. But here comes the clincher...THEY DO NOT ACCEPT VISA OR MASTERCARDS!...WTF. Hello, we are in 2008. Welcome to the Twentieth Century brotha. After spending hours shopping, I was notify at the register that they only accept cash, Amex or it's very own Neiman Marcus charge card. Totally retarded purchase policy. So if you plan to shop here, make sure to bring some cold cash with you :( Shop and be warned. read more

Can't imagine my life without going to such golden stores. Prada, Gucci, Burberry, Coach, Calvin Klein, Michael Kors, Dolce & Gabbana.. NUMEROUS! High-level brands, shopping heaven.. If U'll get tired and will get hungry - Rotunda restaurant will make your stay as pleasant as it may be :) read more

I was in Neiman Marcus today and both of the sales women in the Celine shop on the first floor and the woman in the Prada shop were on their smartphones and not paying any attention to me, other customers, greeting customers or offering assistance. I find this appalling and think that Neiman Marcus, a store and brand that prides itself on its customer service, should prohibit the use of smartphones by their employees while they are 'on the floor' and working! It was disrespectful and rude behavior and terrible customer service!!! read more

My shopping diet was halted last week when I was forced...just kidding...to go to NYC for work...technically work. How could one not indulge while in the shopping mecca of the good old U S of A? Returning from NY I felt rather proud of my thriftiness at turning down the Alice & Olivia dress calling my name at Scoop. Of course that led to the purchase of 5 one of a kind pieces from my secret boutique on Mulberry Street (which shall remain nameless for now). At any rate, yesterday my feet starting aching after walking downtown in my beloved espadrilles, so a genius idea popped in my head! Flats...I didn't own anything flat aside from running shoes, flip-flops, and my flat iron...hmmmm...brilliant, right? Even better, I found the most comfy, yet stylish pair at NM. I snagged 2 pairs of the Thory Burch flats in black and leopard print. Better hurry. they are already running low...and everyone in NY already has them....not to recommend slavery to fashion...but these are smashin and great if you have a narrow heel like me! -1 Star - No greeting from the staff until I had 4 pairs of shoes in my hand ready to try on. read more

WONDERFUL experience. I ordered a fall 2012 YSL handbag that was just TOO structured and big for my taste. I have been a hermit lately and loathe crowds at the malls/union square, etc. I have held on to this bag for 8 weeks, going back and forth and deciding to keep it. I finally sucked it up and came to the SF store. Strange thing at NM is that you can't do straight exchanges. You have to get credited and then re purchase what you want. Weird. I found a classic Prada Saffiano leather tote and fell in love. Lucky for me there was a spend $500 get $100 promotion going on. I re purchased my handbag and was assisted by a friendly chap in customer service. He processed my refund in no time. I love getting discounts so I can't wait to pick up my purse and a $300 gift card for a new wallet. YAYYYYYYYYYYY!!! read more

Everyone here has been very helpful with my needs and I always leave happy...even if I dont buy anything. Yes it does suck that they dont accept Visa or Mastercard but I dont think thats a biggy.... Usually just having cash is enough to shut anyone up. read more

I was on a quest to find a solid light blue, 100% cotton, plain front, slim fit, 36" sleeve dress shirt. I looked in Bloomingdale's, Barneys, Nordstrom, and Saks but to no avail. Then I went into NM and saw the perfect dress shirt. By Gucci. Made in Italy. I nearly passed out upon seeing the price tag. After signing the credit card slip, I emerged from NM significantly poorer but in possession of a fine dress shirt that will need no alterations! Needless to say, the clothes and shoes on the bottom level are not for the average man. This is the store you go to when you need something special or something with a bit more pizzazz. The service I've experienced here, while never overly friendly, has never been downright rude. At the same time, I prefer to be left alone when shopping. I need the salespeople only for the transactional part of the buying experience. read more

A beautiful multi-storied location located right on a corner across from Union Square, due in large part of the stained-glass ceiling dome (National Register #75000471/California landmark #876) that was retained from the old "City of Paris" department store built in 1896. For those that want to dally with a cup of tea and oversized popovers, the Rotunda restaurant offers a magnificent view of both the ceiling and Union square traffic below. For shopping, I love the service I've received from the shoe department. Michael knew just how to make a girl feel like a princess that found the magical glass slipper ("shiny burgundy red Christian Louboutin platform pumps") that'll make her the belle of the ball. All without being pushy. He was genuinely concerned that I be absolutely happy and comfortable with my purchase. My other experience has been with the housewares group. I'm a huge fan of the playful Mackenzie-Childs collection and this location has a broad selection. When we originally approached the sales rep he mistook us for a couple that had called earlier and was driving down from Sacramento just for same said collection. Since each item is handmade and hand-painted, they're individually unique. The sales rep (Sorry I forgot the name!) was willing to grab every bowl from the backroom and show them to me so I could go over each piece and decide on the exact one I wanted. Then when considering a matching casserole dish (we have a really puny oven), he was very helpful in getting a ruler and helping us measure so we could check to make sure the selection would fit. I absolutely love the service and delightful experience I get from this place, even if they're not always the cheapest. read more