Our family of six dined in a on a Wednesday morning at 9:30 am. We made reservations but it seemed unnecessary because they were not busy. We ordered the following: Neptune shrimp dumplings (皇廷水晶蝦餃) Shrimp and pork shao mai (飛魚子燒賣皇) Crystal crab claw dumplings (水晶蟹拑餃) Black truffle wild mushroom dumpling (黑松露野菌餃) Taro dumpling with pork and shrimp (傳統家鄉芋角) Rice rolls with mushroom (三菇腸粉) Beef tendons (秘製醬爆牛筋) Sauteed chang fen (豉油皇煎手拉腸粉) Everything was delicious. The dumplings were delicate with very thin wraps. The sauteed chang fen takes at least 30 minutes to be prepared and cooked. It was definitely worth the wait. The chang fen was smooth and thin. read more

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When we entered the restaurant we were impressed by the white table cloths on all the tables and the bright decor..the food was pretty good but it was the poor service that over shadowed the meal. One person dropped off a pot of hot water and green tea but never came back to refill. It took forever for them to take our sheet of the Dim Sum items we wanted to order, we had to stop someone to take our sheet and it took a while for the food to arrive. We were never checked on and had to ask two different servers for a few take out boxes for the leftover food. Someone finally gave us two small containers and dropped off the check..no thank you or anything. They didn't seem very busy, maybe four tables of customers. read more

First time here! Thought it was a pretty solid dim sum spot. Came on a Friday and it wasn't too busy. The stuffed eggplant dish was huge and I've never seen it served like that. read more

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The Kung pow could be spicier. There is far too many peanuts and onions far too little chicken pieces. Once you remove all of the onions, there's very little left behind. Neptune shrimp dumplings are very good. read more

Neptune Palace Seafood Restaurant - This plate on the left is just onions from the king pao The shrimp dim sum is nice. Presentation is 10/10 - Dim Sum Near Me - Surrey, British Columbia

Came here for Christmas dinner with the family since we were all craving banquet-style Chinese food and this place definitely delivered. I'd recommend having a reservation, especially for the busier holidays. Every table was full when we arrived but it definitely wasn't as crowded for dinner vs dim sum lunch service. We got the beef shank and jellyfish as well as a soup to start. Followed by deep fried crab/shrimp balls and the off-menu cream lobster with noodles. The live lobster was brought out and presented to the table prior to disappearing and returning as the pictured delicious dish. The dinner concluded with complimentary red bean dessert soup. Overall great food and service! read more

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This place was not like what it used to be. The dimsums weren't that fresh. The server was okay. I felt it was over priced and could find a better place in Vancouver. read more

*note: To you and a reminder to myself! Don't get the first table closer to the door on one of the coldest days of the year. When the door is open and it was a free time during our meal you might as well have been eating outside. Staff just said we had to wait for their delivery (i said, I don't think so!!! and closed it ) Enough of that.,, We were there for dad's 90th birthday, yay! We had the Peking duck, omg delicious! Crispy noodle special chow mein, gai lan with seafood, pea shoots with garlic, spicy green beans, chicken with ginger scallion, salt pepper squid, house special fried rice tenderloin beef with black bean (so tender) and Chinese fruit cake. There was so much food and it was all so delicious! Once we position the door so no one could leave it open we had a great birthday party and meal for dad! A definitely go to restaurant for great Cantonese Chinese food. Yum read more

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The food is fresh for the ones that I like. The portion sizes are good and their menu does have a good selection of dishes to fit the craving. I've been going to this spot for years and parking is abundant as it is located in Central City mall. Some dishes are a hit, some are misses. Just experiment. Not too big of a place but they can host bigger tables if needed. The service can get slow at peak times but that's to be expected. Get the lobster sticky rice and the fried silver fish. You'll love it . read more

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I arrived here to meet my parents for DimSum and we were promptly checked in and led to our table. Submitting the order was simple consisting of checking off what you wanted on a paper menu. The menu had good descriptions in both Chinese and English. Once we submitted our order, the food arrived pretty quickly. We ordered about 6 dishes and had plenty of leftovers. Overall, I would say the quality and value of this place is hard to beat. read more

Beautiful dim sum place . Great service and great variety in the dim sum menu. Very affordable and generous portions. We had a blast in Chinese dim sum culinary. We have to go back soon!! S read more

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Came here for lunch after finding it on Yelp. We were visiting from Seattle and we wanted some good filling dim-sum. We ordered shrimp fried rice, crispy noodles, lots of dim sum, salt and pepper calamari and salt and pepper chicken wings. The food was okay. I really enjoyed the noodles and the shrimp wrapped in bean curd, I've never seen that in a dim sum restaurant in Washington, so this was extra special for me lol! The fried rice was bland, as well as the chicken wings. As for the service, it wasn't the best experience. It wasn't that busy, and the waiters did not really cater to us. We asked for cups of water and they didn't bring it out till after our meal. Not to mention, they charge for to-go containers and they are expensive?! If I were to come here again, it would just be for the shrimp wrapped in bean curd. Also those cute piggy desserts were coconut pudding and they were bland and nasty. read more

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I've visited Neptune several times over the years but have noted a stark improvement in taste in the last few visits ... it's nice to have a tasty Chinese option closer to home and not have to drive all the way to Vancouver or Richmond. Prices are pretty steep and probably the only thing keeping me from coming here more often. read more

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I have been dining here during the past eight years. It is one of the few higher end Chinese restaurants in Surrey. The prices reflect that too. Service is usually decent. Food tasted great although the prices reflect that. It is a good option to take family or friends to as the there is plenty of seating. There is mall parking available and the restaurant is also close to a skytrain station. read more

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As a Chinese-American Seattlite, one of the must things to do while visiting B.C. Canada is to go to a fancy Chinese restaurant and immerse yourself in the bustling of families gathering and the micro managers coordinating with the servers over their comms system. Yes, this is one of the many things I have grown to miss over the past 3 years of COVID and not being able to travel out of the U.S. The nostalgia of sitting at a large white clothed round table and having to fight over the check with family is what I came here for. Yes, this is what I came here for. Oh, the food? Yeah, it was alright. Okay, seriously. Chinese food in B.C. has always been better than Seattle. You can fight me on this and see yourself eating dirt because you already lost. If you order steamed fish or king crab, they'll grab it out of whatever tank they have them in and put it in a tub so they can walk to your table and show it to you to examine while it's still alive. Then they cook it up for you. Now that's service! But as they cook that up for you, you will soon get the rest of your dinner set which is usually some kind of soup. Then the rest of the dinner items trickles to the table. Be it the steamed fish, a sea cucumber and bok choy dish, crispy chicken, stir fried crab dish, or be a vegetable dish. All of which we had as a family-style dinner set. So in total, that's like 6 items to feed a family of 4. This is great if you're trying to have an impressive meal for the family. The dinner set menu is usually the best way to go for large groups. Highly recommend doing that. If you're not, you'll be paying premium for sure. If you plan to go, reservations is a must. Despite how many tables there are at the restaurant, they usually fill up to capacity easily. There are a lot of servers running around and they tend to be pretty busy, so you may have to hit them up a few times before you can get extra napkins or something. One of them will be on the ball and it doesn't take too long for them to get you what you need. The place can get pretty crowded, so probably not the safest space to be at if you're avoiding COVID. Honestly though, the Chinese community tends to wear masks almost all the time still even with the mask mandate being lifted, so it is safer than most other restaurants I would assume. Also, the employees there all wear masks and I think gloves too, so they are doing their best to keep customers and themselves safe. read more

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This Memorial Day weekend in the States, we decided to head up to British Columbia for a little getaway. We are staying in Surrey and fell hungry after a long drive. My mom found this restaurant for dim sum. The restaurant is in the downtown area of Surrey where the train comes thru every now and it is right next to the WalMart Superstore. My dad and I got the shrimp wonton noodle soup! Very very good, the shrimp wontons are plump with shrimp and the soup wasn't salty. By far the best wonton soup I've had -- better than in Seattle's haha. We ordered shrimp dumplings -- very good! Super plump shrimp. Shrimp shu Mai, beet dumplings and egg rolls. I loved everything but my favorites was definitely the shrimp dumplings! The service could improve -- seems like they were a bit short that day. The restaurant is pretty nice. read more

Neptune Palace Seafood Restaurant - Dim Sum Near Me - Surrey, British Columbia

Had dinner for the second time at Neptune Seafood house. First was for Chinese New Year, however we were not very impressed this time. We did the Peking Duck with 5 items again. It was good but not worth the money. The seafood was tasteless and bland. There was an order error and when we told them we immediately noticed that the service went from amazing to non existent. They brought chicken and cashew instead or prawn and cashew. Even the Calamari (salt and spicy) was just ok. A few pieces were over cooked. What ever the chow mein topping was had a bland flour Roux sauce that left us turned off. Fried rice with preserved meats was ok but not as good as before. The Peking duck was amazing thank good and you get the bonus lettuce wraps so that was yummy. I can honestly say we won't be back. read more

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Neptune Palace Restaurant here is divided into two. One is the classy restaurant and the other is sort like an express restaurant, but still a full service restaurant. For this review, it is the classy restaurant. I like how the entrance has a stationed robot with hand sanitizer and wipes for cleanliness and safety. I like the ambience of this place. I have been to the other Neptune restaurant in Richmond as well. I believe these picture dishes are self explanatory of the ingredients and calls out a a drooling expression of hunger! I highly recommend this place as it also connected to the Central City mall, and conveniently beside Walmart! So you can do grocery shopping after dinner! read more

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Neptune is one of the fancier Chinese Seafood restaurants in Surrey, and the go-to place for Dim Sum whenever my parents and I are in the neighbourhood. The establishment is always classy and clean with great service and good food that is on the same level as Kirin. The place has reopened with the slow easy of physical distancing rules. As of writing this review, I want to highlight some new changes the restaurant has made in order to keep staff and patrons safe during these times: - Customers are required to stand in front of the temperature check machine before entering the restaurant. If you have a fever, you cannot proceed. - All staff are wear surgical masks, face shields, and latex gloves. - Tables are spaced apart, and signs remind patrons of physical distancing rules. - Customers are asked to limit their dining experience to 90 minutes or less. - All bowls/plates and utensils are placed on the table, and customers must set up their own place settings. - Little sauces and condiments that accompany Dim Sum dishes now come in the tiny to-go containers. - If you have leftovers you wish to pack up and go, they will bring the boxes to your table and you must pack it yourself. - One-way foot traffic: enter via the parking lot doors and exit into the attached mall. read more

Neptune Palace Seafood Restaurant - One change from COVID: condiments and sauces are brought to the table in little plastic to-go containers. - Dim Sum Near Me - Surrey, British Columbia

The 2 of us came here for a birthday dim sum lunch. We ordered the mushroom dumpling, chicken chow mein, & fried calamari. The sauces on a couple of dishes seemed to be the same sauce. I only liked the mushroom dumplings. I don't mind paying extra for quality food but I wasn't impressed. My friend who is a regular here mentioned that their menu isn't as extensive and prices were higher. Service was okay. It's located in the Mall and parking is complimentary. read more

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We will not return to Neptune Seafood. It has been our go to place for dim sum for the last year. They have increased their prices a few times during year but the latest increase is just ridiculous. We had 5 dishes and the total for dim sum was $54.00 with tip. Not only have they increased their prices but the menu has changed quite a bit and they no longer have a few of our favorite items. The dishes that we ordered did not taste as good as they did previously. We had mentioned to our waitress that their prices were too high and the food was not as good. We asked if there was a new cook in the kitchen and she said that yes they did. The service was very good. Tea was topped up regularly and staff were very efficient with removal of dirty dishes. This is a terrible combination, higher prices, food not as good and a new cook in the kitchen. Talk about a recipe for disaster. read more

Very Polite Staff, Free Mango Puddin Will be back for sure, thank you lots read more

I have been coming here over a dozen times now, combined for both dim sum and dinner. Honestly, during its earlier years I definitely would tell everyone to drive right passed this place cause of its sub par services and over priced for so so food quality. However, in the last year or two, it slowly picked up its game a bit and it opens early, 9am, which fits my busy schedule. Anyways, here were the food I ordered for dim sum recently; 1. Chrysanthemum tea. I always prefer a lighter refreshing flower tea. I call it my happy tea. 2. Mushroom truffle dumplings. Refreshing mushroom taste with a subtle truffle taste and nice dumpling skin texture. 3. Crab meat fun gor dumplings. Pretty the meat with peanut dumplings but with a bit of crab meat added to it, it was okay. 4. Beef tripe with ginger and onion. Pretty basic taste like most dim sum places. 5. Deep fried scallop with taro root dumplings. Pretty nice when it was hot but not so great once it got cold. 6. Minced beef rice rolls. Another very generic dim sum item with the usual taste. 7. Fresh bean curbs with baby bok choy and ginkgo in broth. A nice healthy dish but the baby bok choy could be more tender. 8. Chinese donut. Great when eaten with congee, but my dad still makes the best Chinese donuts! 9. Steamed chicken feet with black bean sauce. Decent size chicken feet made the old school style, nice! This is a must have dish for me when having dim sum, without it is like just dimming around without the sum. 10. Hong Kong style baked egg tarts. Was decent but the shells could be better. 11. Whole lobster congee. Congee was very nicely done, a bit less msg would be perfect! 12. Sweet and cute teddy bear dessert. A firmer style strawberry pudding dessert in the shape of a teddy bear. Not bad, I ordered cause it kind looked cute. I like this place a little more then the remaining dim sum restaurants in Surrey cause its more spacious to comfortably enjoy the food especially when it took seriously with the Covid regulations. The services and food did improved a bit like I said, sure a lot better then places like Chongqing. Plus after 11am they open up the wonton section if you just want some noodle soup or rice dishes. It went from minus 2 stars to a 2.5 stars for me. Give it a try and see what you think if you are at Surrey Central mall doing some shopping. read more

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Second time to be here and had dimsum lunch with friends. The place is very busy at lunch time and they wil get your body temperature when you go in. Waiting time is less than 10 minutes. Staff are attentive and wearing PPE, foods getting served are covered. All the dimsums we've ordered are delicious and hot. A bit pricey but worth it. Will definitely go back here for another dimsum time. read more

Neptune Palace Seafood Restaurant - Dim Sum Near Me - Surrey, British Columbia

Didn't know what to expect with the three stars on Google and yelp which contradicts the best Chinese restaurant of the year recently and multiple recognized awards on their front lobby display board. Walked in to well dressed waitresses in a cozy yet very well lit long hall with a 7 foot tall by 20 feet wide TV against back wall showing baseball. Multiple aquarium tanks on one side showcasing the quality fish and crabs for dining. The service was prompt and considerate. My utensils dropped but the waitress immediately gave a new set. They checked on us often and offered upgrades Overall I recommend if you're visiting the area with a group or two read more

Nice seafood restaurant located on the second floor of the plaza, free parking at P2, remember to register your license plate with front desk. We tried the king crab, not as big as previously, but still very fresh and tasty. The roasted pig is my favorite, so crispy and yummy, but need a big group to be able to eat it all. It's my friend's birthday, and the team has prepared lovely Chinese peach bun to celebrate her birthday, so sweet and lovely. Now with covid 19 the restaurant is strictly following the safety protocols, so we felt safe to dine in. Will come again! read more

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Not worth the price. The quantity and the quality were mediocre. We got sichuan shrimp for 32$ and all it contained was tons of bell pepper and onions,it was no better than something you can get in food court for 10$. Whole order was worth half of what we paid. read more

Neptune Palace Seafood Restaurant - Can you find the shrimp in this 32$ shrimp dish - Dim Sum Near Me - Surrey, British Columbia

Food is great to be honest, oobviously not super compared to actual dimsum in china but what is haha. The bathroom is pretty clean smelled like chemicals though. The place is always packed. The service was fast which is great we can always flag them down for a tea refill. But the price is really high but normal. The jiggly desert piggy jelly were very cute. All in all - just normal. Satisfying, good for families, clean, but not mind blowing. read more

We tried the XO vermicelli, egg tofu with mushrooms and halibut in hot pot. The halibut was very flavourful and the tofu and XO vermicelli was good and not oily. Impressive for a restaurant that's quite empty (although it was the weekday). This would've been a 5 star if we could get any service. It was just awful. There was only about 5 tables that was filled in the entire restaurant and 4 servers. The 4 servers hung out and talked among themselves the entire time. We had to wave and wave to get any service (tea, water, order, bill etc) and after many attempts, you need to stand up and walk towards them to get their attention. What a waste of time! We spent more time trying to get their attention than actually eating. read more

The decor is nice and typical of a Chinese restaurant. The service is standard. The dim sum is disappointing. I came here on a weekday morning and there were only 4-5 tables occupied. I was told to sit anywhere I wanted. I liked that I was given a pot of tea (your choice of Chinese tea) and it felt very much like in Hong Kong where you literally yum cha the morning away (minus the noise and crowd). I ordered basic dim sum dishes - har gow (shrimp dumplings), luo bo gao (pan fried turnip cake) and pei dan chok ( century egg and lean meat congee). It took a while for the dishes to be served. The congee did not have the typical Hong Kong style smooth consistency and was quite watery. Congee Noodle House and even Hon's had better congee than here. It was also quite tasteless (no soy sauce or pepper or other condiments on table) and I requested for some chili sauce (not very nice). The dumplings looked nice but it lacked the finesse or delicate thin skin found in the better dim sum places. The shrimps were tasty but the skin was a bit too thick to complement it. The turnip cakes were very starchy and did not have those melt in your mouth texture. It was sorely a disappointment but it was my fault for expecting something which seemed to be like an unicorn in Vancouver. Despite the huge Chinese/Hong Kong population here, there are not many dim sum places which can rival those in Hong Kong or even Singapore. read more

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Celebrated my birthday by preordering specialty Crispy Goose dish as main course. Invited another couple to join me and wife to feast on Crispy Goose that I last enjoyed in my 2017 Hong Kong visit. Ended up taking 1/3 home as we could not finish it, perhaps because we are older couples. Crab meat & fish mawl soup, sweet & sour boneless pork, and braised tofu with two types of mushrooms completed a very good dinner. Will order Crisp Goose again but perhaps on special occasions because of price (worth it!) and it's richness for my diet. This has been third time at Neptune Palace in last month as food is good, decent service, good ambience... with free 90 minute parking in a popular and crowded mall near the Cambie & Marine Skytrain station. Now we can meet friends here instead of driving into Richmond as we live in Burnaby. Some will say my comments are too positive but after two years on Covid restrictions, it is nice to still fine to experience decent Chinese eateries in Vancouver. Yes, prices now but is value, not price, that makes dining out enjoyable. Crispy PorkCrispy Pork read more

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Service depends on who the waitress/waiter is. Mostly cold if not sometimes rude but that's just the culture. They did get a bit better throughout the last 5 years and staff are a bit more polite. The last time I visited, one of the staff was extra friendly and smiley. Lots of options and they are all really good. Food wise, it's one of my favourite dim sum place. Highly recommend it! They probably changed chef since the dishes are less oily and salty. It's great now! Parking lot right outside but always extremely busy and packed. Walking distance to bus stops too read more

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This restaurant is our preferred dining establishment, and we highly recommend it. We had a wonderful experience, and the quality of the food was exceptional. The ambiance was truly remarkable. read more

One of the more "up-scale" (as up-scale as any dim sum place could be) in Surrey Central area. This location is very accessible via the parking lot and from inside the mall. The restaurant is spacious inside with big open layout, which would be perfect for wedding banquets. I've been here for lunch multiple times and it's usually pretty busy during weekdays. Recommended dishes include the shrimp dumplings (generous portions of shrimp wrapped in translucent noodles) and the baked BBQ pork puffed pastries (buttery pastries with smokey BBQ pork inside). While the dim sum was very good, their service was a bit lacking compared to similar places. They are often understaffed with only 2 servers and 2 busers. Many times, I had asked the busers for something and they would just ignored it since it's not part of their job. I had to wave down the server (usually from across the room) and made the request again. Another note is that they do charge $1 for tea/water, which is normal for any dim sum places. read more

Had to renew our passports so decided to grab a bite to eat right across the passport office. I've been to the location in Richmond for dimsum with previous coworkers and from what I remember it was good quality, but just high priced. We walked in and ordered yeungchow fried rice, and few dishes of dimsum as well as mixed mushroom plate. There is no wonton house from inside the mall, you'll have to go outside of the shopping centre and walk through. They also do not serve wonton in this side so the hostess will ask if you want dimsum, and if that's the case you get directed to another side door. The fried rice was almost $18 with tax but was worth it. What we thought would be a $60 max lunch ended up waaaay more but we were actually satisfied with the quality at the Neptune Seafood house. Would I come back? Possibly, but was a bit overpriced, ESP when we didn't get really any seafood. Will review the wonton house shortly read more

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Highly DISCRIMINATORY! Went there with 3 individuals in wheelchairs. Manager advised us just to go inside the mall as, apparently according to her, it can be quite crowded. She then proceeded to hold the door open for us (as if shooing us away). I then asked if they do not serve people with disabilities. She said "It's busy today". As someone who has been working with individuals with developmental disability for a long time, we have never seen this before. THIS IS AN ALL TIME LOW! read more

Neptune Palace Seafood Restaurant - Front of reataurant - Dim Sum Near Me - Surrey, British Columbia

This is a return visit with 15 colleagues for lunch in private room. Neptune Wonton Noodle, Surrey, is better than it looks from the outside in the Central City Mall. Delightfully prepared and presented Cantonese-style Chinese food. Consistently good. Attentive service. We left it to the staff to choose our dishes and we were delighted. Featured items: * Shrimp Spring Rolls * Fresh Shrimp Wontons, steamed not fried * Yeung Chow Fried Rice * Beef in Oyster Sauce Small Gripe: Hard to find a working menu from the website...found this: www.neptune-restaurant.ca/images/pdf_menus/regular-menus/wonton-menu-surrey05b.pdf Exotic food items also offered to Westerners if you ask, such as Marinated Duck Tongue, and Whole Abalone in Noodle Soup. Tip: Also opens early, 9 am, for Dim Sum Alert: Yelps says no alcohol. But we were served wine with lunch. read more

Food and service was great. Our server was wonderful. We got few seafood dishes and Peking duck and it was not cheap lol but tasted good.

Food was ok but super poor service... the waitress was rude and inconsiderate towards family with little kids.

This place requires everyone to arrive before they give you a table even if you have a reservation. There are 2 entrances one next to Walmart and one exterior. The food selection is alright. Price is alright. Service is alright. Nothing special and nothing too bad. read more

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Very Expensive. Food was ok. Service was good. Abit on salty side. I drink lots of water after, as I felt thirsty .