HORRIBLE!! Worst over-priced food and customer service experience I've EVER had!!!!!!! I normally don't leave reviews but I had to make an exception due to the despicable and traumatizing nature of my first and only experience with Nick's Place.
After reading over the menu my boyfriend and I decided to give Nick's Place a try.
1. I called Nick's Place at exactly 11 pm and I asked the rude girl who answered the phone if they were still delivering and she told me yes, that they deliver until midnight but that I needed to go online to order or just stay on hold for a while and wait for her to come back to the phone to take my order, but she didn't know when that would be.... ???? I should have known then, but I told her that was fine and that I'd go online to order. So I immediately went online and placed my order, which for a medium cheese burger pizza and a 16 oz fountain drink, it came out to $28.31 - ridiculous but we were hungry. I got my order confirmation and an estimated delivery time of 45 min. and that was that.
2. Fast forward 1 1/2 hrs later at 12:30 am and I still had not received my food nor an explanation I called Nick's Place but my phone died on me in the process so my boyfriend called from his phone. When the girl did finally answer the phone my boyfriend let her know that he was calling to check the status of his order. She immediately told him without asking for a name, address, phone number or anything, that the order was out. She basically tried to BS us, telling us that the order that she had not checked on or even pulled up was on the way.
When my boyfriend called her on it and asked if she had the order pulled up, knowing that she didn't have any of our information because she hadn't even asked for a name, she then got an attitude and placed us on hold. 10 minutes later she still had not come back to the phone!!
3. Frustrated and starving but still calm, I then gave the restaurant a call to find out what was going on with our order since the previous call hadn't gotten us ANY information. Again, the girl answered the phone. I let her know that I had been waiting for my order for over an hour and a half. She asked for the delivery address and after I gave it to her she acted like she couldn't find it. After a while of searching she said that she was going to grab her manager. The manager got on the phone and went through the same process with him. I let him know that I was at the Marriott Hotel and he put me on hold. While I was waiting we got a call from the front desk letting us know that our food was downstairs.
4. My boyfriend came back upstairs with the pizza. We opened up the pizza and the pizza was completely COLD!!! THE PIZZA WAS COLD! The cheese was hard and cold, the meat and the crust were the same. We started to say forget it but then we remembered that we had paid $28.31 for a medium, COLD PIZZA that it took us 2 hrs and 2 unproductive phone calls to receive WITHOUT AN APOLOGY OR EXPLANATION from anyone INCLUDING THE MANAGER.
5. I called the restaurant and spoke with the manager and calmly explained to him everything that had happened and why I was upset. I let him know that I had waited 2hrs and paid almost $30 to receive a COLD, ROCK HARD pizza. He told me that the pizza itself was only $20 and the soda and delivery, which took 2hrs was what brought it to $30. Then, he bluntly said that he could give me a $9.00 credit to use on a future order. WHY WOULD I ORDER FROM YOU AGAIN?????? WHEN THE CUSTOMER SERVICE FROM THE RUDE GIRL ANSWERING THE PHONE TO THE DISAPPOINTMENT OF A MANAGER BEING A JERK, MY FOOD BEING COLD, HAVING TO CALL SEVERAL TIMES WITH NO HELP, WAITING 2 HRS TO GET MY FOOD, AND ALL OF THAT WITHOUT 1 APOLOGY, AND THE FOOD BEING GROSSLY OVERPRICED AND NOWHERE NEAR WORTH THE MONEY SPENT, WOULD I ORDER FROM YOUR ESTABLISHMEMT AGAIN??? The ENTIRE experience was deplorable!!!!! The customer service was THE WORST!!!!!!!!
6. When I let him know that that was unacceptable and asked him to be fair knowing that was not a solution, he got an attitude and said that he would send out another pizza but demanded that he would need the other pizza back. I was genuinely livid at this point by the nerve of this boy to tell me that he needed the pizza that I spent $30 and waited 2hrs for, back, in order for me to get a new pizza, which any half way decent person, particularly a manager, CLEARLY realizes that I'm OWED. RUDE. I let him know that wasn't going to happen and again he got an attitude but said the he was sending another pizza.
7. When the delivery driver got there he was very hostile and refused to hand over the new pizza. read more