This hardware store has always been our go to when we need things like nuts, bolts, act filters,…read morekeys. The totally support small business over big box when I can. Especially how the big box retailers seem to get political now a days. I was in need of a couple keys and a new ac filter. I go online and the google listing says they open at 8. Perfect. Get my kid dressed and arrive at 8:34 to find they are closed. I get out to see what he posted store hours are and the sign also says 8. While I am there another individual walks up also needing hardware. I see the Yelp listing says they open at 7! It's fine if they open later but tell people. Change your sign. Change your google listing. I live very close to Lowes, I made a special trip to support your local business. Not only did I waste my time, I wasted my gas and you lost out on 2 sales that I know of.

Boo. Hours listed show open hour of 7:00am. It's 8:15am and store is closed. Update your hours…read moreonline!! Chose to support local business despite living closer to Lowe's. This is the third time this has happened to me here. Lame.

Went shopping at the garden center on May 28, and accidentally locked my keys and phone in the…read moretrunk. HD employees April, Jay, John and Jeannette were kind enough to help me out and even called a locksmith on my behalf. John and Jay managed to get the door to open before he arrived, saving me a great deal of time and money. And in 90 degree heat! I can't thank ya'll enough for going above and beyond the call of duty.

Shopped- 6.14.26: Customer service: -1…read more Dear Management PLEASE retrain Robert who was working in lumber. His customer service is HORRIBLE! I asked a young employee for help but he seemed to be new so he walked up the isle to Robert to ask for help. Robert yells "what do you want?!" The kid says something & Robert says "go help her, I'm busy" as he's NOT helping anyone. Then he tells the kid "go get someone else to help her. What does she want?!" ALL this as I'm standing at the end of the isle where I could clearly hear him & his LOUD refusal to help the kid help me. He FINALLY walks over & I tell him to not speak to the kid like that in front of customers & that the way he was talking to him & about me was rude and not good customer service. Robert says "okay, yeah let's just find what you need." AVOID ROBERT at all costs! And if they have several Robert's there, well he ruined it for them all. He's rude and unprofessional.

Great service great team and great employees. Thank you Anna for the experience. Love coming here…read more100%

I went in to do a return of a tool that was already open. I was told that I couldn't return it, I…read morecouldn't get a word out and explain my situation to the manager when he told me, no returns. He even told me that if I was using it correctly, then it would've gotten the job done. Then dismissed me. The young girl at the counter had to apologize on his behalf. His name is Felix. My family and I will not be returning to support this store.

This store is the very best! Staff member, Bob knows everything about their inventory. All the…read morestaff members are helpful. This location always has what I'm looking for.

This True Value store is so like the hardware stores I grew up with, with seemingly anything you…read moreneed without having to wander through acres of aisles like in the Big Box stores. The prices are fair, they give discounts to veterans, have helpful staff, and they run regular sales that are worth keeping track of. Make sure you sign up for their app and get your phone into their system so you can get good deals. Often there are plants outside that are well suited to our area and although they may cost a little more, they will probably be successful for you as they have for me. Drop by regularly since they have lots of seasonal items. Some years back they used to have a popcorn machine and it was such fun to browse around while munching some free popcorn. I wish they'd bring it back as it added a special festival atmosphere, even if they have to put a little coin box for people to kick in some quarters...Keep your money local and shop here when you can. It's in a pleasant little strip mall, Greenway Terrace, that has plenty of shops to help with your other errands too: with three restaurants, a day spa, cookie shop, barber shop, hair salon, dollar store, gift shop with a P.O. contract store, clothing store, dentist, flooring shop, insurance office, and hearing aid store.

I'm submitting a complaint about an incident that occurred at Harbor Freight Store #02997 on August…read more7 at approximately 2:40 PM. The cashier's name was Elizabeth. I never leave bad reviews about any store because I never care enough. But the interaction I had today was actually crazy. I thought I might've been on a prank show. There was nothing wrong with my return -- I wasn't upset, I wasn't being difficult, and I had no problem with Harbor Freight's policy. I just asked a simple question about why the process seemed different than usual. In response, Elizabeth became visibly agitated, spoke over me, and said, "Since you're in the military, you need to learn some patience," referencing the uniform I had on. That comment really threw me off. I don't think wearing a uniform makes me better than anyone else, but it definitely doesn't make me the person you pick a fight with -- especially when nothing is wrong. I wasn't being rude or sarcastic, but she treated me like I was. The part that confused me the most is that she seemed to create a scenario in her head and then react to it. It felt like she was projecting some kind of frustration onto me, even though I was calm and just asking a question. The manager eventually stepped in to explain the return system, and I had to clarify multiple times that I wasn't upset with the policy at all -- I had no issue with the return process. My issue was her attitude and behavior, which turned a normal interaction into something extremely uncomfortable for no reason. She was escalating a situation that never existed. I left that store upset and confused. I've spent thousands of dollars at Harbor Freight and have always had good experiences -- until now. I hope this gets addressed, because that kind of customer interaction is unacceptable.

Admittedly, I'm not much of a gearhead. I don't sit around my garage tinkering with shit to take…read moreapart just so I can put it back together. Got an aftermarket part for my car that required a 10" socket extension. I knew before even looking in my small tool collection that I do not own a 10" socket extension. Off to Harbor Freight! Located in the heart of Peoria. Plenty of ample parking. Super easy to spot. Parking lot and entry way are clean. I was greeted the moment I entered the store. Aisle was clearly marked. Found what I wanted in seconds. Checked out and paid for it immediately. The whole thing took a couple of minutes at best. It's unlikely I'll need to come here very often, but I was pleased with the experience I had yesterday!

Wow! I can't believe I haven't been to this Ace Hardware store in years. I had it in my mind I knew…read morewhere the the aisles would be, no not even. As I walked in the first thing I noticed was the whole store was rearranged. All I came here to buy was fluorescent light bulbs. I mean I managed to find them quite quickly but even so the aisles were much longer than before. As anyone shopping for anything now many of the expensive items are locked up, which makes the shopping experience not so easy like it used to be. Just glad I was only looking for light bulbs and not something that was locked up. I have been a customer of the Ace Hardware stores for many years and only because I don't have to wonder through a bunch of items like your big hardware stores. Changes sometimes takes one to get used to but I don't often stop at this store very often so it's a good thing for me. This store is very busy on weekends and glad I have the opportunity to shop during the week. One thing I can say is that they always have good employees that are helpful. The store is kept up pretty much and service is good. I will probably stop by again when I am nearby.

The manager here doesn't care about customers. A few cars pulled up just before closing and he…read morewould not take them . Not a friendly neighborhood Ace. I'm switching back to home Depot. They are reliable

Huge shout out to Victor for assisting me with Turf choices, knowledge decisions!! Hands down you…read moredefinitely know your information and I just wanna thank you for taking the time to explain everything that I needed to know because when I left, I felt so able to discuss with my husband so we could make a decision. Thank you for all your professional knowledge!!! I'm so happy And just know you're definitely an asset because you have great customer service skills and you take the time needed to make sure questions are addressed with your knowledge

I was in AZ to help my gkids move their things from their dorm to storage for the summer. We went…read moreto Home Depot to look for a hand truck or something and our choices that day was small $11 dolly's or big strong $220 hand trucks. LoL being that they will have ave to store it in their rooms next year we went for the small dolly's. I'm guessing I just got there late and would have had more choices had I arrived a couple days sooner.

Easy place to shop and bonus because my dog can join me. I docked a star because the pick up locker…read morewas so difficult. It said to scan my barcode, but it would not scan. I got my items and my mini toolbox fit in their locker.

this place is horrible. i asked the blonde for with glasses if they water these plants and she…read moresneakilyy replied "we do now . not today though we have too many." okay so don't sell plants just to have the dying in your store you're lucky i bought the one i did because i felt bad for it. genuinely horrible staff all around every time i go in. first time i went in they were having a manager meeting right in front of the plants in my way. go to the back of your office that's what they are for. if you're gonna do meetings in front of your plant area you should at least take the time and water them. here are photos as proof you lied and don't care about plants nor telling the truth. never buy from these crooks lol.