This review is not about the food but rather the business practice of the establishment. I have been going to Nino's for years and have enjoyed the food and occasionally the service (some servers not so happy).
I sent the below letter to Nino's management, twice, which has gone unanswered. Perhaps they'd prefer I share it with others considering visiting their restaurant. here goes...
Dear Owner of Nino's,
It distresses me to write this letter of complaint as over the many years of dining at Nino's I have had pleasant experiences.
On Wednesday evening my wife, two of our friends and I dined at a rather quiet Nino's. When deciding what to have for dinner I recommended the veal chop, certainly my favorite dish at Nino's over the years. While I hadn't ordered it on more recent visits (we are full-time residents here), I was really in the mood and even convinced my friend to order one as well. I have seen the price creep up over the years so the $32 price on the menu didn't scare me.
When the server took our orders, she told us that the chops "were very large" and I told her that I have had them previously and was aware.
The dishes arrived and as usual we enjoyed the meal immensely, as usual. When the check came, I looked at the bill and noticed that we had been charged $42.95 for each of the two chops so after the server's eventual reappearance I asked why the price was different than the menu. She said, "I told you that they were large and more". Four of us simultaneously told her that she never said "and more" although she insisted she did! I asked how she could be right and the four of us wrong and she again insisted "I told you". Had she said, "and more" that would have prompted the questions, "and more what?" or, if it was understood that she was talking about the price, "how much more?". Well, neither of those questions had been asked since she never said and more.
We then asked why she didn't offer us the smaller (menu price $32) chop and she said, "there isn't any smaller one". When questioned why the menu had the $32 price for something that didn't exist, she guessed it was possibly because they (you) didn't want to pay for new menus.
As I could see she was not budging nor willing to do anything about this I told her well it's unfortunate that I will no longer be a regular at Nino's due to its deceptive pricing policy. If the chop is truly more, and the menu price is incorrect, it should be incumbent upon the server to inform the guest that the situation has changed, Nino's provides a large chop that is priced at $42.95!
Having told the server that I would no longer be returning I thought that she would naturally inform and seek the manager (or owner) to visit us but that didn't happen. She just walked away in a huff!
Please understand that I am not writing this because I want money back, free food or anything like that. I am writing because you have created a situation in which you have alienated several good customers (whose other friends also dine at Nino's and will hear this story) and perhaps you are unaware of the situation or your server did not do what she was taught to do and advise the specifics to the customer.
At this point I will await a further response as to whether (and what) you plan to do to rectify this situation if anything. I hope that at some point we can all return to Nino's knowing that this situation has been rectified and the owner taken responsibility for this issue.
No response from owner...... read more