Marina was very nice and helpful She brought us the food fast and great customer service

The service here was terrible, we were a party of 4 and got seated no waitress came to our table until about 15 mins other people that got seated after us got quicker service and even got their food before we even got our drinks. We sat for 30 mins and I had to go speak to someone to ask about our food. Finally when our order came one plate was entirely wrong but after waiting 30 mins just for our food we just wanted to leave. Needless to say we will not be returning. read more

Food was average ...service was a bit slow...ambiance was good...waiter was wiping tables and serving without washing his hands. Rags and cleaning spray left behind just anywhere. read more

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our server Wendi was very good.. food was good as well will be back, my parents love this place read more

Wow I thought would be the best breakfast ever wrong not good at all pancake and eggs when the only thing good

By far the slowest service I have ever gotten in my life!!! Never in my experiences of eating out have I left before my food arrived... 45 min and still no food... patheic establishment..even worse the manager that can't manage a simple restaurant read more

Gloria and Anna were amazing servers. We had a party of 20 for Easter and they accommodated us very quickly and efficiently. They both had positive attitudes and made sure we were well taken care of. They brought ice cream and sang for my dad's birthday as well. Overall great service! (: read more

My Boyfriend and I had breakfast there today and the food was great. The service was amazing, our server was Briana and she was so wonderful. She was very professional, fun, and was very helpful. I would love to be served by her again. I have been to other Norms and I have to say the layout and the whole restaurant was really nice. I loved the fact it was so spacious and not boring. Lol... Would be back again. Great job!!! read more

Our service was a very nice lady but the food was actually inedible. The wait was 3 hours for one booth and the waiting area had around 59 people standing. My group had to sit outside in the 50 degree wind. Even though there were lots of groups waiting, it wasn't very busy. Only three tables occupied. There was also a possibly homeless man harassing my group. He growled at us and tried to pull my children's hair. Now to the food, I ordered the patty melt. More like a fatty melt. The avocado had the texture of a tennis ball. They gave me around 2 fries with my order. And don't get me started with the meat. What meat even is that? It was literally not food. My children ordered the cotton candy lemonade, it was boiling hot? It was supposed to come with ice. My man bought the blackened salmon. It was spicy but alright. Now the carrots on the side were the worst part. The carrots were so mushy, they looked like my uncle's elbows. Old and crusty. For this food, we got NO REFUND. Don't bother coming. But we loved our waiteress. read more

I went to this location a few days after it opened and was pleasantly surprised. The staff was very attentive, the food quality was spot on what we've come to expect from Norms, high quality. I'm really happy this location has opened, as it's a pain to get to the Covina or Rialto locations sometimes from the Rancho area. read more

It's unfortunate that my initial review of one star was removed for sharing how disappointed we were for receiving the worst customer service. If I could, I wouldn't even give them a one star. From beginning to end, the service we received was the worst. The waiter was forgetful, didn't pay attention to what we ordered, wasn't at all attentive to our needs and just joked and smiled while he knew that we were completely upset at him taking long serving the food in a timely manner. The waiter didn't even attempt to offer a replacement option when we received a very burned/dry chicken. Overall, DO NOT support this location, it might be best to drive to another Norms to receive the customer service that is expected. read more

Food was great customer service was just ok. Took about 10 minutes for the hostess to find a table when the place was practically empty. Took the server another 10 minutes to get us drinks. My wife went to the restroom and there was no seat covers or toilet paper. Once we finished our meal took them 5 minutes to help us out .. I still give the server a tip out of my kindness of my heart.. might come back for the food hopefully next time I'll have a better dinning experience... read more

service and food was great. Brianna our server was very good and fast with everything.

The management her needs to be ashamed of themselves. My wife I went to dine here at approximately 3am on a weekday. While we were there, there was only ONE waitress waiting on tables, cleaning off tables, and ringing up customers all by herself. Also, the mens bathroom was a sleeping room for the homeless and I couldn't even use the bathroom. I then advised the waitress of the issue, and she said that there was nothing that she could do about it because she was the only one there besides the cook. This is totally crazy to have going on at the restaurant at night. We will not be going there anymore .... read more

the service was absolutely terrible at this place. we ordered at 11 pm and constantly had to ask for the drinks we ordered and we finally got them after waiting for almost an hour. The food took nearly 2 hours. my burger came hard and cold with sauce when i ordered it with no sauce. our party had initi asked to split the bill and our waitress said it was okay; but then at the register she told us it was all on one receipt. i would not recommend eating here, it was the most ridiculous dining experience i've ever had. read more

Poor service. Server forgot our drinks and we waited 35 minutes for a tuna sandwich. Ridiculous

Great new place! Glad there's another 24hr place. Pancakes are the best! Staff are kind!

marina was great thank your for your great service will be back soon I been to other places but u my #1 for now in Ontario ca

Service was absolute garbage,chicken tenders I had were good but was there an hour and didn't get my food,management if you see this please step it up and get better and get better team mates,you've opened up a location that all of ontarios been waiting for and the service makes it not worth it,as I write this from the Indian hill location,I'm still getting my food but won't be back until there is serious improvement smh L Ambience was good there was a lot of people but the service and lack of staff ruined my experience read more

Chirs is too nice the food I great even when my throat was hurting it still had good flavor and he even gave me an tea he deserves an raise and overall it was great expect my throat was hurting so I chouldnt taste everything read more

Our experience at this new location was good. The food came out quickly and the coffee was hot. The best thing about our visit was our server Courtney. She was fast and friendly. Her interactions with all the surrounding tables was excellent. read more

We came here to try the new Norm's but service was really bad. They messed up in my daughters order and took another 20 min to get her plate out. When I complained to the mgr it seemed like she had no care for customer service. She needs to look into another career with her no care attitude! Focus on service as it goes a long way! read more

Amazing experience we have at this new location, our server Lila was awesome, great service, great food, I ate BreaKfast for dinner and was delicious, looks pretty good the restaurant on general was amazing experience, will be back soon read more

My server, Belen was great I had a porterhouse steak and with scrambled eggs white toast, the food quality was 9/10 But the service was 11/10 My server was attentive, paid attention to my order and my family's order and was able to accommodate and project all the positive things norms has to offer, I will come back and I recommend asking for Belen next time you visit :) read more

This was the worst norms ever I asked for more shrimp no tenders and no veggies and rice instead and I asked for my steak medium rare then proceeded to bring out all tenders with veggies no potatoes and my steak was dry as hell like well done so horrible read more

Wow, where do I start. I guess I will start with the Toupee wearing manager sarcastically ask me a second time what was wrong with my steak, I mean, my piece of fat after I explained to him once which royally pissed me off. He acted like he could care less that he had a unsatisfied customer. Because of his sh&ty response, I turned up the heat on him and raised my voice so everyone dining there could hear me. Mr Toupee then grabbed my plate and slammed it under the counter and stormed off like a unprofessional Mgr would do. His own employees shook theirs heads in disbelief with his behavior. Mind you all this happened after the bad service and the disgusting restroom situation. It was so bad. There was a open Topatio bottle with no shaker cap sitting in the coffee sugar rack like that was okay. I would have to say maybe 10 employees walked by it after I took it out of the rack and not one grabbed it off the counter. The bottle was really disgusting with dried debris all over it. I think the employees should receive additional customer service training. I don't think they realize or care that Norms is an iconic restaurant chain. I have dined at many Norms restaurants all over S. Calif and this has been my worst experience. read more

please do not eat at norms restaurant in rancho cucamonga. my husband and i ate there on july 7th and i got food poisoning! plus our table was crawling with ants!!! how disgusting is that!!! when we spoke to the manager about it her reply was.... we are a restaurant and we have no control over bugs coming in ( wow) my husband told her yes you can and should control vermon entering your establishments you guys are just dirty!!!!! i can assure you we will never eat there again and we have told all our family & friends nit to sine there either!!!!! eat at your own risk!!! read more

Anna and Marina were fabulous. The best service I have ever had. Such beautiful spirits and caring humans.

This is a late post but i just can't get over the horrible, unprofessional service i received on xmas day my friend and boyfriend went to eat dinner and got seated ignored for a long while had to ask the bus boy if he could get us drinks and when our waiter came to our table he said sorry i am busy, he took our order and came back with two salads forget one when asked where is the 3 rd salad he said i just don't have it walked away came back with plastic forks and stated we don't have any silverware but yet the people behind us were sat 15 minutes after us received silverware, drinks and order was taken while we were still waiting for the salad than when our food finally arrived my order was wrong i asked our waiter what is your problem with us he said what do u except when u come in on xmas i told him to walk away from the table so i can get the manager she was very embarrassed and upset with his behavior she gave us a free appetizer and fixed my dinner immediately and apologized for his behavior she also was very upset that he had given us plastic silverware i will return because the food is good but if i get that same waiter i will walk out read more

horrible service and place was filthy will not eat here again. ive been to other norms and they were good but this one is making them all look bad. managers need to wake up and make the employees do some cleaning read more

Bad service, cold food and just overall a very poor experience. We had a party of 4 and everyone's food was cold.

Norms is a usual go to for us. Today service lacked. After we were seated and our order was taken, 15-20 min go by and we're expecting at least our soup and salads would have arrived, nothing. 30 mins later not even a refill check up, or let me see what is taking forever. But our server was going to other tables being very bubbly and going back and forth checking back with their orders doing 2-3 trip for other tables. Doesn't acknowledge us, we didn't get his name didn't catch it (skinny server he has glasses) after 40 mins and yet to receive our s&s we decided walked out put $5 FOR THE DRINKS we ordered on the table. And not meant as a tip. Went back to ask for manager and they didn't have one on sight. Told them to please make management aware of service. read more

I came here 3 different times and I have to say this place isn't very friendly/welcoming. I'm not sure if the staff is over worked or management is rude to their staff which makes them preform poorly. Each waitress we had all different times seem to be checked out. I sure hope their service will improve. I gave it a few shots hoping I was wrong but I don't want to come back here for this reason. Also I was gross they did not have soap in the bathroom it was just foaming sanitizer. Which if the staff is using that to wash their hands isn't cleaning it like soap will and then their touching our food. There isn't much of a wait like other Norms but maybe that's cause the staff isn't that great. read more

The pancakes tasted bitter-- so bitter I spit them out. Food was not impressive and service was poor.

Food was terrible it took a hour for chicken strips and a chicken sandwich service was bad

We went today, 30th of December at 10am. We sat down at 10:15am waiter bought us some water and said she will be back to take order. It was NOT busy! After 45 mins went by, asked speak to manager. He took 20 mins to come to table, we told him we been sitting over 45 mins and would like to order. He just looked and said he will see what he can do! another 15 mins went by, we got up and went towards register where he was and said we are leaving, service here is terrible! Manager said ok you can go! How RUDE is this person. Luis is terrible makes Norms look real bad. Will NEVER go to that location. You should not either- bad service bad management. Its SAD. Norms find another manger he need to be fired on the spot read more

On my 1st time at this new location in Ontario ca I walked in didn't get a nice greeting I said for 1 and the waitress just started walking once at the table she never said is this ok didn'tleave a menu and walked a way as I sat there she passed me a couple of time be for she took my order, I asked for water no ice it came with ice, I asked for my sausage well done wasn't well done she left the plate and walked a way, I will not be returning to this location and yes I did leave a tip‍ read more

Disappointed with our most recent visit. The waitress seemed not even interested in taking our order...like we were bothering her. Forgot about my daughter's milkshake. Made other customers shakes. Didn't even apologize. Awful service. read more

I have been eating at the original Norms in Anahiem for years. For some reason, their franchise stores leave a lot to be desired. We tried the Norm in Claremont once and never went back. Now, a new in Norms in Ontario opened, so we thought we would try it. The kitchen help could not figure out that you need to butter both slices of toast. Then, a waitress tried to explain why they didn't. My two eggs must have come from quails. I had had them finished in two bites. They must use a ruler to slice off a thin slice of hash brown. I will say my Country fried steak was good and our waiter, Fernando was busy the entire time. I think he needs some help. I don't think we will be coming back to this Norms again. I will have to wait until I am in Anahiem again. read more

We were hoping for a good experience, but did not have that. The waiter "Vince" was rushed and arrogant. As he took our drink order he tried to push us to order our dinner. We asked for a few more minutes. He brought my SIL the wrong drink. He fixed that then took our order. Zero personality, very rushed. He brought our soup and salads, the ranch was very watery. We then waited another 45 minutes for our food. Our food was cold and looked like it had been sitting for 30 minutes. My sons pancakes were dry and the syrup was gross. My husband asked for vinegar for his fish and they never brought it. Our waiter never returned for refills or to even see how we were doing. The table next to us was upset because it took almost an hour to get their dinner then when the waiter brought his check he told him dinner would have been better if they had gotten their soup and salad. The waiter laughed and said "do you want me to pack it up to go?" The gentleman was not happy. Worst experience ever, as my husband had never been there and stated that he would never go back. He's not even a picky eater. Get it together Norms. Your staff is not trained properly, your management leaves a lot to be desired and you should probably hire cooks that know what they are doing. read more