Extremely helpful employees, in particular Stu was phenomenal. Great service. Highly recommend.

Took my bike to get a brake adjustment. Staff was super helpful , fixed it on the spot and instructed me on what to tinker with if any other problems occur. Great neighborhood shop read more

Best bike shop in SF. Since I live close by this was the first place i decided to go. It's a great shop with a variety of bikes. Walking in, there's always someone stopping what they're doing and coming to help you. Looking towards the back of the store, you see the bikes being worked on. To the left, all the bikes neatly lined up. To the right all the parts/equipment. When i payed my first visit, i spoke to Donald and told him i was looking for a nice fixed gear bike. Ever since then he's been helping me out with anything i need from tips on how i should assemble it to selling me some of his personal gear. Very friendly bike shop. read more

Ineffective, lack of professional knowledge, lazy attitude. Very ineffective. My bike had some problems on the rear gears, I brought it to the store and asked for help. A guy came out and took a look at my bike. Not even mentioned what the problem was, he just said that 'oh there are also problems on the brakes do you want a full tune-up, it costs 50 dollars'. Well I admitted that the brake pads should be replaced but is that a proper way to response my bike's gear problem? He did not even mention the gear and just said my brakes had problems... ... Lazy attitude. And I asked him how long does it take? He replied 'well we are closed on Sunday and Monday so you can keep it in the store today and get it back on next Tuesday'. I'm fed up because that should not be a problem which takes 2 days to fix!!!! And I need my bike everyday!!!! Is that such a challenging problem which need that many days to fix? I then left the store and went to American Cyclery near Golden Gate Park, they are much more professional and it turned out there was only a small problem on the gear which only took 5 minutes(instead of 2 days) to fix! This is the difference between un-professional and professional. The previous does not really care about your concern and they don't know what exactly is happening. While the professional always makes thing like run-and-gun: find the target and bomb!! read more

Really good service and really good prices. That is all I hear about this place. I've been here a few times to pick up stuff for the fiance, and though I don't know about the selection of the products, I know the service is excellent, and the prices are good, or he wouldn't send me there. (He does his homework, he's very thrifty, that man of mine.) That said, everyone else I know also raves about the place, so don't take my word, from the girl with no bike, but just let me pass on the word from everyone I know with a bike, this place is one of the best places to go for bike needs!!! read more

Jeff and the rest if he crew here are great. Brought my young kid in to get a new helmet. Kid was really not into it -- but Jeff gave him a sticker and played it cool. I really appreciated the great customer service. I've also taken my bike there for repairs -- always found them to be done quickly and correctly. Highly recommend Ocean Ave Cyclery! read more

Bought a low end Specialized Hybrid Sirrus for $500 today. Mike the Sales guy was knowledgeable and helpful. I test rode the bike for a while alone also. They spent hours with me all together testing another road bike, just so I have an option. They were friendly, family oriented, detailed, professional and a joy to buy from compare to other volume bike shop. This shop is where you devlope a relationship locally and grow with the shop. Nice touch from Jeff the owner. Very quality oriented.... I will be back when I can afford to buy the Italian Campy bike. Cheers, Bob read more

We were shopping for an easy step through bike for cycling in the park when we came across this place. They are super friendly, have great customer service, and give really helpful tips about which bikes would be a good fit for you. I'll recommend this place to my friends in the future. read more

I was in the process of refurbishing a bike and needed an axle bearing cone. I Was in the neighborhood so dropped by to see if they had the part for sale. Unfortunately they didn't have the part for sale but they gave me advice on how to repair the old axle. Their advice worked out perfectly and I did not a new part after all. Thank you guys for the repair tip. read more

This bicycle shop has been here ever since I was in elementary school on ocean back in 1991. They moved a few buildings down to a smaller location over the years. The staff must have twins because I swear the same ppl or just that one dude who's been there all these years. Though I never bought I bike here I have bought bike parts and got bicycle service from here. The staff is really great and friendly. So if you live in the neighborhood and you need a bicycle or parts and service. Then support your local bike shop. read more

Purchased my road bike here a while ago. I still enjoy stopping by this shop for its friendly and knowledgeable staff and the full selection of bikes and parts they have to offer. read more

For the past 4 months, I've been parking in SOMA SF (where it's cheaper) and biking to work in the Financial district. Having a well-maintained folding bike is very important for me for safety and performance. So, when I noticed sluggish gear shifting on my commute, I decided to take my bike to my favorite bike shop. I brought in my used Citizen folding bike for a tune-up, hinting at the odd shifting experience while I biked through downtown San Francisco. Jeff worked on my bike and relayed to me that the front shifters didn't match with the rear shifters, causing the odd gear shifting. The manufacturer, I guess, didn't know what it was building! But that's another review on Citizen. Anyway, I digress... Jeff called me ahead of time to advise me about the problem and asked if I wanted to proceed with fixing the issue (I really appreciated the consultation). So, with a few more dollars I got a clean tune up with a better gear performance. I'm back on the road- cycling better than ever! It's not often I get to connect with a locally-owned and community-based bicycle shop. I've been going to Ocean Cyclery for the past 5 years and have always been treated well. At the heart of this shop is Jeff, the owner, technician and salesperson. He's a good-natured guy that diagnoses a bike's condition and breaks it down for the individual to understand. His staff members are also caring and accommodating in meeting customers' needs, such as scheduling appointments. Enjoy the experience! read more

This is a great neighborhood shop. Honest work, professional and friendly service. I've been there twice and had minor problems. I was dreading having to deal with the typical sales pitches and over priced fix, long waits, etc. But both times, they fixed my problem quickly and friendly and didn't charge much. The second time, actually they just did a few adjustments, gave me a few tips and didn't charge me anything. They also told me there were some things I could do to improve the bike, but in a really FYI tone, no pressure at all. read more

It is possible to find a great bike shop in this town, and this is it. Jeff and his team are dedicated to providing high quality service. I was over due for a tune up on my ride, and I actually made an appointment to get the full blown service the next day. In the meanwhile, Jeff gave me a loaner electric bike to ride to and from the shop. Because I ride to work daily, this was much appreciated as I was able to ride the loaner back to work and then at the end of the day to the shop to pick up my much improved bicycle. When I was still experiencing the clicking sound that brought me in for the tune up in the first place afterward, I went back to have the pedals replaced as well (which turns out was really the problem that needed fixing). My intent was to swap out the pedals on site and dash home. The snag was one of the pedals wasn't coming off, no matter what I did. Jeff pulled the crank arm off, put it in the vice, and with considerable effort was able to get the pedal off, with out harming the crank arm. Now my bike is working perfectly, and Ocean Cyclery has a customer for life! These guys are great. read more

I just came in here today after coming from another bicycle shop. I tested out 3 bikes with a friend and Houston, a long time rider and employee there, went with us. Not only did he give me tips on the ride, but he had a very friendly personality and didn't seem like he was forcing a sale on you. The wife of the shopkeeper (sorry I forgot your name!) was a total sweetheart and made sure I was as comfortable as possible. The emphasis here for me, would be that I've NEVER had a shop send someone with us. I actually got good feedback about how I was riding from Houston and I will be back there to pick up a bike next week. Great customer service and great selection. I tried an SE Lager (single speed), an SE Racing (road bike), and a Specialized hybrid. They have other great and comfortable brands. read more

E-bike master mechanic! I brought my 2.5 year old bike w/ a Bionx system in. It was rattling a lot, then stopped working. Jeff not only tuned it beautifully, but re-set the mounts, improved the regen connection, and adjusted the programming. Now, it's better than the day I drove it off the lot! It rides so smoothly, and has improved efficiency AND speed! It's a joy to ride. Thanks, Ocean Cyclery! See you again for sure. read more

I came in end of the day, no idea what to do since my bike broke. The moment I said what I needed they gave me a great bike at a decent price with plenty of help and tips. Overall great experience, thanks guys I'll be back read more

The prices are amazing!!! you will most definitely find the bike you want and the service is great, very friendly and open to negotiate about the price. read more

BIG THANK YOU to Jeff, Houston, and the whole team at Ocean Cyclery. They did good work on my Tommasini and I'll be going back for future maintenance. Support Black owned businesses and support local shops! read more

I have stopped here before for small adjustments, but this year I decided to have them do a full tune up on my road bike. Service was timely and well done. I really do admire they care they put into their work. read more

Waited all week for the shop to open due to Covid hours. Finally made it inside the store to buy my kid a bike. As I was standing and waiting to pay for the bike two other patrons came in. I was asked to leave the store. This made no sense at all. After a few moments the clerk came out and asked if I needed help. I asked why I was asked to leave after waiting all week and then patiently waiting my turn and was told that the clerk had heard me "cough". I am fully vaccinated, was wearing a mask, had a temperature check done for work already and used hand sanitizer on my way in and out of the store. The fact that the store picks and chooses who to serve based on zero knowledge or communication should tell you everything you need to know. I just wanted to get my kid a bike but they couldn't be bothered to help someone they think has Covid apparently. Definitely not spending my $500 here, I'll take my business somewhere where people are treated with respect. read more

Great shop! Jeff and his staff took the time to make sure I was going to be happy with my purchase. They're not pushy and let me test ride a few bikes. They're even holding bike maintenance classes at the shop! read more

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I have lost count of the times that Jeff and his crew have helped me out of a bicycle related jam. They are always honest and willing to go the extra mile to get me what I need. It is so refreshing to have a real "neighborhood" bike shop, one that caters to everyone - from parents getting their kids' first bike, to students needing reliable transportation, to enthusiasts who want the best. Thanks for being there! read more

Love this place! I used to got here all the time when i lived in ingleside just because it was convenient but i kept coming back because of the staff. If you want to get in and get out they can do that, but if you want to chat about bikes and figure some stuff out, well, they are there to talk. The place is very relaxed and down to earth. read more

Great place to buy a new bike. Once I decided on the model I called several Bay Area shops and one (in Alameda) had a way higher price that they claimed was justified because they include a free 1st service! Ocean Cyclery includes that for free WITH the lower price. Friendly service, good price, and best of all, they do what they day they'll do when they say they'll do it. read more

These guys and gals know what's up! Jeff is the boss and can give you detail on anything you need to know about bike quality, maintenance, types of frames, wheels, you name it. Luca or Lucas, I feel bad for forgetting, is super nice is always helping a customer or non-customer. We took a nice bike ride around the neighborhoods to test out a few bikes I was interested in. I feel I knew the guy straight off the bat. They are not just trying to sell a bike or service. They are trying to make you a happy cyclist. 5 stars for good business ethics! This is the place to go. read more

Couldn't be happier with the personalized service I received from everyone at Ocean Cyclery. Jeff is super cool and a very good mechanic. This is my first time going to see Jeff at Ocean Cyclery and I will definitely be back again for all my cycling needs. Looking forward to taking my bike for a long spin on my newly serviced bike! read more

Dropped a couple bikes off for a tune-up and that is exactly what happened. Bikes work great now!

$17.50 to put on a tire on a rim! Extra $5.00 labor charge because "It was harder than expected.". C'mon guys...

I kinda feel like they only care about typical cyclists/regular customers. I dragged my bike out here, my tire was already trashed before I headed out. Dropped it off, they said it'd be ready in two hours or something. Came back in due time, wasn't even worked on. They just pumped up the tire, next day it was flat (I know I'm a noob, but this time I really knew it was trashed) Came back two weeks later or something, had to replace the tire-$70, haven't had any problemos yet..But I never really feel like they care boo hoo..I will probably come here again if I need to. Just because it's close. read more

Just bought a 08' Specialized Rockhopper Disc MTB just a few hours ago!! Honestly, Jeff and his staff are verrryyyyy friendly and knowledgeable! They walked me through every part of the bike and showed me the different features it had and how to use it. They even checked out every component on the bike to see if they were working properly before I left the shop. The shop offers 12-months free maintenance when you purchase a bike from them. I was unfamiliar where all the bike trails were around SF so they recommended me a few nice spots to go! Overall, great customer service, very friendly staff, very knowledgeable staff, great environment!!! I'll be back there soon!! read more

I recently brought my bike here for a full tune up. I told them the problems I had been having with my bike and they said that all of them would be covered under a standard tune up and they offered to change some of my the worn out wires for an added 4.00$ labor cost. That was a Saturday, and they said the bike would be ready Tuesday or Wednesday at the latest, and that they would call us when it was done. Tuesday evening I called to see if they were done and they said it wasn't. I called again on Wednesday and they told me that the derailleur had broken, however they didn't tell me how or if i would have to pay for it. I was told that the part they ordered would arrive by Friday and that they would put it on the same day. I called again on Friday and the person who picked up the phone didn't know if the part had arrived yet but said they would call us back later with an update. That never happened. So the next Tuesday (this is a week after they said it would be done) I finally actually went to the shop in the afternoon to see what was going on. I found out that the part had still not arrived but that it would arrive on Thursday. I was pretty worn out at this point and waited until Thursday and went there again. Once again they told me that the part had still not arrived but that it would be there tomorrow and that they would put it on as soon as it arrived. I was busy on Friday so I ended up going on Saturday instead. I came around noon and asked about my bike. And of course, since they love putting me off to a later time, they said that the part had arrived yesterday but that it wasn't put on yet. I also discovered that they hadn't done the tune up at all yet so I was even more confused about how the derailleur broke. I was told to come back in 1.5 hours and that they would be done. So I did. And finally after 2 weeks of being disappointed I got my bike back. However, even with all that time many things were not satisfactory. First of all the issue I was having with my shifter which I was assured would be fixed was not at all fixed, and they hadn't swapped out any of the worn out wires. On top of everything else I ended up needing to pay the cost of the part, and when I checked later to see the price online I found out that it was lower then what they had charged me, so I think they also included labor costs under the part cost. Overall I am very unhappy with the quality of service, especially as they did not explain anything to me about what had broken or how and just kept pushing my off. read more

This place deserves zero stars. You cannot come in to this place to simply get your gears fixed without wanting to fix other things. My handle bar grips and seat needed replacement and this is simple stuff where I can do it myself since I have bought the grips and seat. But they insisted and refused to fix my main concern which was the gears without having to fix the other things too. If you want to pay for additional unnecessary things other than what you came for then this is the place to go. Otherwise, I suggest going elsewhere since there are so many more honest bike shops out there. read more

Great store. Helpful service. Good prices.

I am a patient, understanding person but the service received when I went in was really sub-par. It took so long to get any help that I ended up changing my own tire without any help. When I was finished they tried to nickle and dime me for using their tool. Out of all the bike shops I've been to, this was the worst experience. I wish I could write a positive review since it looks like others have posted them. read more

i have to give 'em four stars, they gave me my freedom! i got aa diamondback kalamar hybrid bike from here a few months ago and the main guy who owns it was really nice about making sure it was a good ride. he even took it for a test ride and almost never came back. that good, huh? air in your tires if you need it, free maintenance for twelve months after you get your bike, etc. read more

Jeff is the best . Even when I bought a Tandem bike off Craig's List he put all my upgrades and helped me decide what worked best in my budget . I take all my bikes here for tune ups and have always been happy . Take the trip out to Ocean Ave. and see what all the reviews are about . read more

I used to come here when I was a kid now I'm an adult and I said what better place to buy a bike then here. I bought a Specialized AWOL 9 speed bicycle with top of the line helmet and U-Lock for myself this Christmas and the service here is out of this world. I can't thank them enough. read more

The SOMA Antijack is THE best U lock you can get for cheap; this is one of the few stores that carries it! Helpful staff gets you in and out in a jiffy! Good job guys! read more

Well for one thing, they actually say hello to you when you enter the store, something which is fading from my day to day experiences. Very friendly and helpful. If you live near City College or SF State this place is really close. I just walked there in 5 minutes from 19th and Holloway. Nice walk, too. And then I rode my newly tuned up bicycle back home in half the time! I am glad to have discovered this shop. Thanks for being there! read more