I had a great experience at this place when I went in for a foot massage. The staff is friendly and welcoming. Judy seemed experienced and did a good job. I will definitely be coming back. read more

I bought a couples massage off Groupon and regretted it right away due to the reviews. When I called to book my appointment, I had a horrible sinking feeling in my stomach and was not looking forward to coming at all. The person who answered the phone, who I assume is the owner and manager, was very rude. She demanded that I paid her the Groupon price directly, as if this is how it works at all. I had to repeat myself over and over again that if I liked the services I was happy to return. Well, the day came and we arrived early. The employees, two females, were not aware of our appointment at all but still took us in after a lot of back and forth screaming and messaging with the boss lady. Massage room wasn't anything special, but the massage itself was actually pretty decent! No music, lights on, massage ladies screaming aside, I didn't hate the massage. Now, imagine how great it would have been if we had good service and a good environment too. Would I return? Absolutely the eff not. read more

I booked an appointment on Thursday June 4, 2026 for 3reasons: 1) Redeem a Groupon I received as a BIRTHDAY GIFT. 2) Relax after my MOM DIED this May. 3) Spend time with my fiance. I requested 2 massages. The spa is is located in a plaza in Pleasanton. First, when we entered there was no receptionist to greet us. I was fine waiting since we were 15 minutes early. I heard someone speaking in Chinese, Mandarin, Taiwanese, something of the like. Then one lady acknowledged us, but she called another lady to talk to us. I told the lady about the services we wanted and she told me the price. She asked what method of payment we would be doing I said card. She showed me they have a $5 surcharge for cards. Which I was ok with. I was going to pay for 1 massage with my money. But when I said I'm also using Groupon like everyone's experience here I had a bad one. The lady kept insisting I come back tomorrow which is Friday, which I retorted, "What if I don't come back?" I booked the massages for a specific day for a reason. She told me to call her boss and I got no answer. Funny because the number I called, called me 3 times prior to coming for my appointment. Rather than relax this place made me more upset and frustrated. I will never come back here again. Please do not waste your time, money, and energy going here. I'd consider changing my review if I get compensation for coming here, improve their service or apologize. Ps. The next day I went to White Elephant Thai Massage (downtown Pleasanton) and the ambience and customer service was 10/10. I will drop a Chinese translation, via Google translate. 我预约了2026年6月4日（星期四）的服务，原因有三： 1) 兑换一张作为生日礼物收到的 Groupon 优惠券。 2) 在今年5月母亲去世后，想放松一下心情。 3) 和未婚夫共度时光。 我预订了两次按摩服务。 这家水疗中心位于普莱森顿（Pleasanton）的一个商业广场内。首先，我们进门时没有接待员迎接。不过，因为我们早到了15分钟，所以我并不介意等待。 我听到有人在说中文----听起来像是普通话、台语或类似的方言。 随后，一位女士注意到了我们，但她叫了另一位女士来接待我们。 我向那位女士说明了我们需要的服务，她告知了价格。当她询问付款方式时，我说用银行卡。她告诉我刷卡需额外收取5美元手续费，对此我表示接受。 我原本打算自费支付其中一次按摩的费用，但当我提到还要使用 Groupon 优惠券时----就像其他人在这里的遭遇一样----我也遇到了糟糕的体验。 那位女士一直坚持让我改到第二天（星期五）再来，我反驳道："如果我不回来呢？"我特意选定这一天来按摩是有原因的。 她让我给老板打电话，但我没能打通。这很有趣，因为在我赴约之前，正是这个号码给我打过三次电话。 这家店非但没能让我放松，反而让我感到更加心烦和沮丧。我再也不会来这里了。 请不要把时间和精力浪费在这家店上。 如果他们能针对这次经历给予赔偿、改善服务或道歉，我会考虑修改我的评价。 附注：第二天我去了位于普莱森顿市中心的 White Elephant Thai Massage，那里的环境和服务简直完美（10/10）。 以下是我用 Google 翻译生成的中文版本。 read more

After our first massage we came back a few times and I even sent my patients from work there. BIG MISTAKE! this last time we went we were overcharged and then one of the girls DEMANDED a tip and was not going to let us leave (my wallet was in the car). Then she kept pushing to take a picture of my banking app on my phone as proof that it was sent or something. She was extremely rude and pushy and the person I am assuming is the owners husband was rude too! So let me just say this... 1. A tip is NOT mandatory. TIPS actually stands for- to insure proper service. If a person does not feel like leaving a tip there is probably a good reason. A worker is not entitled to anything besides their pay. Tips are additional benefits for good service. 2. You are in the service/hospitality industry! Treat your customers with a little more respect as they are the ones literally funding your life. 3. Give people more than 30 seconds to get undressed/redressed before knocking on the door a million times. It makes people anxious and feel like they are being rushed. 4. Get someone to work the front (who has the capability to communicate and understand English/other languages competently) and have that be their only job. A receptionist/host type deal. 5. If the concern is getting a tip add the price of it into the base price of the massage as a gratuity and disclose it to the customer. Overall it was a super disappointing and infuriating experience that left a sour taste in my mouth. If I could give back the massage and get my money back I 100% would in an instant but I can tell from the behavior of the owner and staff that isn't going to happen... we WILL NOT be coming back or recommending this business to others anymore. read more

Ocean Day Spa - Couples massage room - Day Spas Near Me - Pleasanton, California

I had the most uncomfortable and unprofessional experience at this place. They are money hungry and were pressuring me to leave a tip to the masseuse. Not that I didn't want to but she claimed it was too little prior to receiving massage. I had planned to tip the masseuse after the experience but even afterwards, she was hounding me to leave an additional tip. If you ever try to use a Groupon from them they tell you to not buy a Groupon and to just pay cash at the spa. What's the point of purchasing the Groupon and then convincing me to not buy it and to pay cash at the place? Very unprofessional and made me uncomfortable. Stay away from this place. read more

Amazing hot stone massage with Amy. So relaxing. Most definitely will come back again.

Judy was amazing!! It was very relaxing! She met all of my request! So good! Smells amazing inside! And love the music!!

This was my first time here. Judy gave an amazing relaxing massage using the perfect amount of pressure for me. It was firm without hurting. I cannot wait to return soon. read more

Do not come here. Made an appointment and when I arrived, they said they took a walk in customer instead and asked me to move my appointment. Horrible service. read more

Such a great experience. The service was great and the massage was amazing. I highly recommend this hidden gem. Yokie was masseuse and she was amazing. read more

I've been coming here for a few years now and this place consistently delivers a quality massage. I'm into sports and in particular mountain biking which is hard on the body. Highly recommended. I will keep coming back. read more

Great ambience. The customer was unmatched. The staff were thorough and considerate. My partner and I enjoyed the couple massages.

Amazing service ... we went for a couple massage and were very satisfied with Kelly . Great service to

Got a deep tissue massage done. I had an amazing experience. Angela did a great job , she was very kind and professional. Listening and adjusting the pressure according to my comfort. I would recommend this place. It is very clean, calm and reasonable with good service. read more

good service and nice staff Kelly. The Deep massage tissue for couple was very well done

My partner and I booked a couples massage using a Groupon voucher. The second we mentioned the voucher at the front desk, the staff's demeanor completely changed. They became hostile, demanded to know why we used Groupon, and claimed they don't accept vouchers on weekends (which was nowhere in the fine print). After hesitantly accepting it, the therapist took us back to the room and pulled a blatant shakedown: she demanded an unadvertised $20 "room fee" just to change in private. If we didn't pay it, she told us we had to change out in the hallway near reception behind a sheer curtain. Forcing clients to pay extra for basic privacy or face exposure in a public hallway is predatory, unprofessional, and a massive violation of personal safety. We felt incredibly uncomfortable and scammed, so we walked out immediately without getting the service. Do not trust this business. read more

Like the front ambience, cozy setup. The owner being an artist, she was painting. A nice little bird with a nice setup around. The massage 1 hour long, the stone and essentials oil one was nice and soothing. Clean place with good fragrance. read more

Had a great massage experience here. I called in last-minute and they were very accommodating, which I really appreciated. Eva did an excellent job -- the massage was relaxing and exactly what I needed. I left feeling much better and would definitely come back. The place was very cute and clean too read more

Good quality massages - they were offering a deal via Groupon (always pay the businesses directly) so I decided to try it as I moved back to the area. Welcoming and king demeanor, professional staff and very clean new. Massage was very good, maybe not the best but good! There is an Indian dance school next door so maybe schedule it between classes to avoid the music bumping! Make sure to tip! read more

When coming to this place be prepared to tip it's not an option your obligated too terrible service, massage was ok, front lady is terrible I didn't mind tipping it's just the way she asked for it will not be coming back or recommending this place I feel sorry for the workers... This was a gift from my boss, I didn't know tipping was obligated as the service is already expensive, after reading few reviews I'm not the only one who has been through this this place is horrible, I didn't mind the tip it was the way it was asked for she said, I have my card and said I'll tip 20$ lady said nooo you tip 30 $ this is America!!!! My boss will not be sending anyone here anymore read more

As a long time Massage Envy customer, since the Pleasanton location closed, I am trying to find other places. Bought Groupon at $109 for couple massage, but you can call to get the same price or cheaper mentioning the Groupon promotion. Environment - love the smoothing music and decor. Surprisingly never saw this place even I stop by here quite often. My daughter and I used separate rooms instead of couple room for bigger places. The single room is spacious and clean with clean towels and blanket. Services - the lady owner is nice & welcoming! Technicians are professional and caring. I did deep tissue pressure massage while my daughter did hot stone. Both were satisfactory. No one asked or chased for tips. I have $15-20/person as I used a promotional rate. Worth every penny! Will come back again! read more

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Amazing experience. The vibe is very relaxing. Wendy was an excellent masseuse. I highly recommend her! Massage was well worth it! I will return for sure. read more

Great massage and service. This is our 4th time in this establishment. The front desk are very helpful and accommodating

Went for a massage today after buying a Groupon. I think I only spent about $57 for the Groupon after a promotional sale. The lady at the front desk kept on asking me how much I paid for it and trying to sell me other services. The massage was ok, although kind of uncomfortable sometimes. But I chalk it up to maybe she thought she was doing a deep tissue massage on certain parts of my body. At the end, I gave her a $10 tip. She didn't seem too happy and then told the other massage staff (in Chinese) that I gave her $10. To me, a $10 tip for a $57 massage I paid for is decent. I think the actual Groupon price without the discount would have been $75. I also work in customer service and my bit of advice is, if someone gives you a tip, appreciate it, no matter how little you think it is. It's a tip. It's voluntary. No one has to give you one. Gratitude is a very important part of how to be happier in life. Being ungrateful and dissatisfied all the time is a surefire way of being perpetually miserable in life. I don't know if I would go back. read more

First time coming to this place massage was ok very painful, on my way out owner was asking for tips in a very unprofessional way. Tipping should never be asked if not earned! If you feel you need to ask for tips then you should know it was not deserved! read more

Great service and very nice place! I was looking for a last minute massage and they took me right in and it was so relaxing!

I booked a couples massage through Groupon and when we arrived we felt welcomed. There does seem to be a lot of friends or other people that hang out here in the sitting area. The service was not bad, but it wasn't 10/10. The part that makes me not recommend this place is when everything was finished and we came out the lady who provided the service asked how much we paid for everything and that threw me off and then she asked how we would be tipping and continued to inform us that cash was the preferred. She then asked how much we would be tipping. Immediately uncomfortable with that. Once we sent the tip via Venmo you could see she was not pleased with the amount left. Go somewhere where they are appreciative of you booking a service. A tip is a reflection of the entire experience and is not a requirement. read more

This was our go to place as staff did not stand and ask for tips. Today we went and the therapist was distracted, kept getting up and did not do as last time with hot stone and really taking care. After doing about 20min for a 30 min session they stood and asked for tip. We always tip and when we gave them she said too less give more. The pricss also went up this year and this asking for more $ was just too much. We like the place and would like to keep coming if we can be sure that this experience will not be repeated both with service and the tipping. read more

Did couple massages for my birthday and they were amazing Coco and Yura(I think that's how it's spelled) and 10/10 recommend. I will definitely be returning. read more

I went there with my daughter. Staff is very nice and did good massage for thewhole body. I like in the front desk too. I recommend this place read more

Very friendly staff. However went for a massage and the lady was so rough it was painful. I asked if she could be more gentle, which she did. Then when doing the hot stones she rubbed them hard on my head. Came for a relaxing massage and left uncomfortable and in pain. Sadly, not the experience I had hoped for. read more

Really great value massage! I definitely recommend for couples massage，Great atmosphere and service, for sure will recommend and come back! read more

I had an amazing massage by Anna, you tell her intense or not intense touch and that's exactly what she gives you. When I first walked in I love the decor and ambience. Kelly the owner (I believe) very friendly and gracious. read more

Staff was nice but massage was not worth it .. they are too rough I feel like they don't know what they are doing .. and after we were done I did not like how they asked for tips and they were standing there desperate for tips .. like we did not just pay you all 140... read more

Lucy and Coco were amazing! Me and my mom called for same day 1hr massage and they got us in within a few hours, price was very reasonable and worth every cent! Will come back, very friendly and nice staff. read more

Definitely a place to revisit as, it was my first time today and made me very happy, for the price and cleanliness will come back again. I will go back again and highly recommend it Thank you Katie and Coco. read more

Had a wonderful massage here today. The owner was so charming and friendly. Came with a friend and we both agreed we will be back. The massage was amazing! read more

I had an amazing massage from Lily! I loved the atmosphere of the whole place! I will definitely be back! Although I live in San Jose it was worth the drive. Thank you so much to Kelly the owner, she was so attentive and genuinely nice and cares about her client's satisfaction! I love Ocean Day Spa in Pleasanton I highly recommend this place for your next relaxing massage! read more

One of the most greatest experiences I've had in a long time! Eva and Lili were spectacular!!

Transcendent experience! Honestly, one of the best massages of my life. I saw Kelly, and she intuitively knew where I needed work... her pressure was perfect without me saying a word. The ambiance is very beautiful and peaceful. Prices were affordable, too! Highly recommend. read more