Food is awesome. Service leaves a lot to be desired and that is being kind. We've eaten here twice in the last 6 weeks. Both times, service destroys what has the potential of being a great dining option on Clearwater Beach.
That said, to make matters worse, now they add a 19% tip. Generally, I probably would tip 15 to 20 percent for fair service. Even tonight, I would have tipped 20% on what resembled service that one would expect at Denny's or Waffle House.
Sadly, the food is more than decent. In fact, they have a chocolate mousse that is severely under defined on the menu. When I told my better half that she would like the mousse because it had bittersweet chocolates, whipped cream and berries, I sold her on trying it. When we asked the server what berries it had, her response was "usually blackberries". Absolutely nothing beyond that! Well, talk about not up-selling and making the guest really want to try an item, she absolutely showed her lack of menu knowledge as well as any interest in telling us just how great their pastry chef must be. When the mousse arrived, it was a work of art.
This blackberries and bittersweet chocolate mousse included not only blackberries, but also fresh thinly sliced strawberries, a key lime sauce and a passion fruit sauce. The mousse consisted of a dark chocolate bittersweet shell with a chocolate mousse inside the shell that had a "cookie" base (better half thought it had the taste of toffee, but "cookie" was all the description we got). In short, the presentation was awesome and the combination of the ingredients were way beyond what one would expect from the menu description.
All said and done, tonight was a perfect reason why mandatory tips included do not work. A server, such as we had tonight, has no reason to go beyond being a fast food take out venue take your order and slap it down on the table. In fact, when she first came to our table and poured water, we had to ask her name, then had to ask if she was our server. Tonight was a perfect example of where one does not have to exert yourself to be rewarded, one will do exactly what we received tonight for service --- could not care less if there were any issues or if you want additional information.
If you are looking for great food totally under described on the menu served by servers who couldn't care less about the menu or food, this is the place for you. If you are fine with a 19% tip added to your bill (which, BTW is printed in very fine print on the menu) for very poor service, this is the place for you. If you enjoy great food served by inattentive servers who seem annoyed you are there and cannot wait until you leave, this is the place for you. If you enjoy your server appearing at your table and telling you you the chef needs your order now, this is the place for you.
Us, we'll pass. We voiced our concerns after our first visit (as we did tonight), yet the weakest part of this restaurant on our first visit is still the weakest part. Sadly, the food and its presentation is absolutely worth the price and the chefs have developed a great menu; but, until the front of house gets its act together, we'll visit the other fine restaurants in the Clearwater/St Pete area. read more