As usual, Ian did a great job with our pest control needs. He is always friendly and professional and consistently provides A-1 customer service. Thanks Ian! read more

BEWARE - SCAM ALERT!!! I contacted Official Pest Prevention, along with three other companies, solely to request a pest control estimate for a townhouse I was purchasing. Official Pest Prevention never contacted me to schedule an appointment and never inspected the inside of the property. Instead, they sent an unauthorized "report" featuring a picture of a roof eave and demanded over $200 for the inspection. The roof was not part of my inquiry. Furthermore, the roof is maintained exclusively by the HOA, meaning I would not have requested such an inspection, nor would the HOA have permitted it. I never agreed to pay this company for an estimate, nor did I authorize the services they claim to have provided. I previously informed Official Pest Prevention of these facts, but they proceeded to report this inaccurate debt to TransUnion Credit. I requested that this fraudulent and unauthorized account be reviewed and removed from my credit report. read more

**BUYER BEWARE: Dishonest, Negligent, and Incompetent Service** **CRITICAL WARNING:** Do everything you can to get them on record. Whenever I emailed them specifically to create a paper trail, they would deliberately respond with a phone call instead to avoid leaving anything in writing. Do not waste your money or trust on Official Pest Prevention. We hired them for an urgent rodent issue, and they provided zero real service, broke their own contract promises, lied on official reports, and repeatedly tampered with our appointments internally. It is now August 9th, and I am still living with a rat in my home because they completely failed to do their job and dragged out my refund for so long. I am now working with a new company. Here is the exact breakdown of how Official Pest Prevention failed us: * **Incompetent Trapping Strategy & Zero Thoroughness:** On July 12th, after paying an emergency fee for a Sunday visit because we were terrified of a rat in our home, the technician scattered mouse-sized snap traps everywhere. He acknowledged it was a rat, yet placed traps completely incapable of catching one. Neither technician ever bothered to check the attic, nor did they conduct a proper inspection to point out entry points around the house. * **Lies About Equipment & Using Our Supplies:** The first technician claimed he wasn't "authorized" to set up monitoring sensors and promised another tech would handle it. When a second tech came out on July 20th, he claimed the sensors were pointless because we already knew a rodent was there, confirmed the original traps were useless for a rat, and then proceeded to use **our personal sticky traps** that we bought with our own money rather than company supplies. Maybe the sensors would be useless at that point BUT it's still a service we signed up for to prevent future incidents and they should have been put down anyway per the service agreement. * **Falsified Service Reports:** Both technicians outright lied on their reports, both writing that the sensors "malfunctioned" and couldn't be set up--when in reality, neither tech ever attempted to set them up in the first place. * **Internal Appointment Cancellations & Blame-Shifting:** We signed up for monthly service thinking traps would be checked at least within days of being set, but no one followed up. When we called to check on our scheduled July 20th appointment, we were told someone named "Marissa" canceled it by request of the homeowner--even though we never canceled anything or spoke to anyone by that name. After rescheduling for the 20th, we called to confirm on the day of, only to find out an owner had secretly pushed it back again to July 22nd WE NEVER CANCELED OR RESCHEDULED . * **Refused Cancellation Until Forced:** When I demanded to cancel and get a full refund for zero work done, they tried to offer an insulting partial refund with minor discounts, then dragged out responses. I had to file a formal dispute and win before I finally got my money back and my contract cancelled. Save yourself the stress, money, and health hazards. Look elsewhere for a professional company that respects its customers and operates with basic honesty. read more

I had this service for quite a while they have a bad habit of charging you and not doing the job I canceled service paid him by mistake in February and I'm still waiting to get my refund read more

Updating my review, I've used Official for the past 5 years and will probably keep using them. I've dealt with other pest control services in the past and this company is easy to get a hold of when you need to schedule an emergency appointment. Their standard price is just right. They used to offer mosquito repellent services with the standard package but I guess now you have to pay for it as a separate thing. I just said I didn't need it and tried to never open my front door to let them in. I bought an outdoor bug zapper which kind of helped. Anyway I'm satisfied with Official. My property used to get lots of spiders and roaches inside the house. So much that I couldn't sleep at night, but with their pest prevention I don't see them often. My area also has a wasp problem in the Summer, they spray those areas and I don't see them swarming my yard. read more

These guys are no good. When they bought out my local pegasus pest prevention guys, everything changed for the worse. Customer service was crap. They lied to me multiple times on the phone about billing and how much I'd pay. They will charge you a "monthly fee" regardless if you use them or not. I was paying a fee of $70 dollars per services rendered, but then these guys took over and it skyrocketed to $135. They don't care about the customer, they just want your money! Yeah, get bent Jeff. Your replies are canned and cold. read more

Great customer service on phone, easy to book an appointment, next day appointment, 2 hour appointment window. Reasonable price, regular every 2-3 month service and will come between services if needed. Raymond was awesome, great customer service, communicated with me re ETA and arrival, professional, followed my instructions, cleaned the webs on garage and outside my house including back fence, cleaner than I expected. Thanked me for my service. Thank you Raymond for an excellent first impression, thorough cleaning and conquering the spiders and beetles. You rock! read more

See all

I had a termite service performed a year ago. Service was great, haven't had any problems since. However when the payment was being discussed, a monthly fee of 25$ for the first year was lost in translation. I was not notified of this & when I tried to reach out for further details my call was never returned. I have now been taken to collections & my credit has been affected. I was not contacted by phone or via email prior to this to inform me of any discrepancies on my end. Terrible communication & customer service was even WORSE when I called to clear up the missed payments. Extremely rude. Talking over me & didn't even have my correct contact info when asking for my address. Overall, I would not recommend this service again. read more

Thorough and quick service. They even check for wasp nests for me. I highly recommend their service. Eric Soderstrom read more

If I could give them 0 stars I would. We have a rat problem in our neighborhood and we keep our yard clean and do not have anything food wise out yet we have been catching them in our snap traps from Amazon and the poison feeders from Official are regularly empty. Today the idiot from Official said they were no longer filling the poison feeders because they had had a bad experience at another customer. We fired them on the spot so now I have to find a new service that will put out the feeders because I am convinced that if we don't have these feeders out in our yard we will be overrun by rats. These are locked containers and I have had these in the yards of my homes for decades without issue. If a company won't provide the service we need then they are out and we will find another. read more

Dealing with this company is the worst experience i have had with a business. They are a total rip off. i wanted a one time treatment for mice, and they agreed then they told me no i had to sign up for year. For what? are they doing anything, no,, they spray for bugs, every quarter but that is not what i hired them for . They are impossible to deal with , call and get put on hold and they have a song playing about being put on hold , i am so unhappy with this company. 99$ to start and 54.50 a month not a quarter but do they come every month no, they maybe come ever quarter. They are not doing anything except billing me, it was such a mistake to sign their agreement. Why do they force you to sign the agreement? because they are just ripping you off. read more

Service itself is alright. Had service for over 4 years and cost went up a few times. As others have said, they charge you monthly but do service every other month. You can call for extra if bugs continue to come in. We still had some spiders and bugs make it in, but nothing is 100% so we were fine with the minimal amount. The billing and customer service get a 1. They are not transparent when setting up service or canceling that regardless if you get 1 service, you get charged for 2 months no matter what, it's just disguised as monthly. I'm sure it is in the contract, but never mentioned from sales. I canceled my service as a result of me moving, was informed I'm all good and I won't get charged anymore. Well a month later, I get charged again. I call and get the reason above, that I had service in October, so I have to pay for October + November and that is just how it works. Nothing about the previous CS rep saying I'd get no charge. Let alone they don't do receipts or confirmation of cancellation through email. That alone makes me not recommend Official. The techs themselves were generally pretty nice. They did do less and less cobweb cleanup, but no big deal. read more

Management: In my opinion, this is a 'bullshit scam.' Your field tech people have been here once - it cost me $100.00 & was paid by me, immediately. Such amounted to laying down 3-4 mousetraps & then leaving (they go for $1.75 each at OSH). The outright cost of the traps + bait, say $10.00 each, & yet your expense to me was $100.00, which again, was paid immediately. Thereafter, your field tech people have never showed up, to check on things. Your original, visiting tech said that, "I would be billed $50.00 a month, 'if' future visits were necessary." Such visitations have not been necessary, as I needed to take things into my own hands, due to your lack of following-up. I want to terminate whatever contract that you feel you have with me; effective immediately. As a good faith gesture, I have been willing to offer you $100.00 upon said cancellation, in writing. Russ G.J. Wortman. read more

They charged me to seal my attic and the pest kept coming in.. they kept saying they can't find any place the rats were coming in .. time goes by and they want to charge me again to seal the attic, but I told them they didn't do the job right the first time. I went up in the attic and noticed all the traps were empty not even set. .. bottom line this company lies to keep you paying to catch pest they are not trying catch to keep in your pocket .. no stars read more

Great service. Have been a customer for over 10 years just had a recent ant problem and they were out here the next day

Been a customer for 20 years, about to cancel, tech comes out and does the spraying but doesn't reset the mouse traps WTF, I can fricking spray myself for the 80.00 I pay a month. read more

Jordan Suponch did an awesome job today! He arrived right on time came by to spray both inside and outside our house, and he did an awesome job. We were having issues with spiders and those creepy little earwigs sneaking in, but since Jordan treated the place, it's been so much better. He was super friendly, professional, and explained everything he was doing in a way that made sense. He took the time to hit all the key spots and didn't rush through it. You can tell he really cares about doing a thorough job. If you're dealing with pests and want someone who knows what they're doing and is genuinely nice to work with, give Official Pest Prevention company a call. Highly recommend! read more

The critters returned a few days after the first spray. Called them up and they came out and sprayed another round.. a week later we had the same problem! I ended up calling another company who came out and finally fixed our pest issue. I believe that they're spraying some cheap chemical that's probably mostly tap water. They were spraying so much yet the results were obviously negative You're better off buying the chemicals from Home Depot and spraying yourself or going with another company. Good luck! read more

I had a fantastic experience with O.P.P. They made the setup process very easy and provided service immediately. The technician was professional and clearly knew what he was doing; I stopped hearing the pitter-patter of mice feet about a week after the first treatment! The price for a year's service is unbeatable, especially since they offer an inspection to identify how the critters are getting in initially. read more

Wish there was a way to give negative stars. I have been with Official for about 6 months now. Not sure where things went off the rails, but lately reliability and customer service is absolutely horrible. To my point, early last week we were scheduled for service between 9-11AM with a specific technician. Someone completely new shows up at 6:30AM!!! With no call prior. Needless to say we sent him packing. I called the office and spoke with Eric, told him what happened, and rescheduled for today 9-11. Well 11 passes, no call, no tech. Called Eric, and all he could say was that he was sorry, and offered no explanation. I was very irate at that point and closed out my account. The moral here, with so many companies to choose from, you'd think the one you are using would work like hell to keep your business. I guess shame on Official is worth saying. If you're looking for a pest control company, maybe run from Official... read more

Robin Bactista did such an amazing job treating our home and yard for ants, roaches, and spiders. He's not only very thorough, but also incredibly kind and professional. We truly appreciate his help and would highly recommend him to anyone! read more

I had a service with Pegasus Pest control for several years! i noticed that they raised their prices when they went cooperate with Official Pest control. I chose Pegasus because it was a small business, family owned. I asked in Jun 2025 that I asked to cancel my service. However, I had service in June and continued To have wasp issues and asked that they come out again prior to the cancellation of service, since I had already paid for the June service. Today I received an email stating i Would be receiving service again this Monday, Aug 18th. It surprised me that I had already cancelled the service AND had to call back! The person on the phone over talked while I was explaining that regardless I AM cancelling the service! Terrible customer service! read more

I am just so happy with this company. I have been a customer for almost 1.5 years and it's one of the best decisions I've made. The service technician who comes out most times, Damond, is super friendly and very efficient! No bug stands a chance!! If for some reason you do need them to come out between visits, however, they will come right back out. They really take their time to remove webs unlike other companies who leave some behind. They are reasonably priced as well. I am a very happy customer! read more

The service from official pest control the technician Juan is amazing, and did a thorough job. Sprayed inside and outside the house as well as the garage. He did cleanup the webbing before he sprayed. He walked us through the process and solutions he was using so we're fully informed. He listened to our needs and answered all our questions. Me and my daughter react badly to any type of bugs and we're both very anti-pest. Juan we thank you for our initial appointment it was an absolute pleasure meeting you. We cannot wait for our next appointment. Highly recommended Official Pest Prevention. read more

I lived in Merced, CA every month someone comes out but my mom usually deals with the representative. Today I got to speak with Kyle E. he was very polite and I felt very comfortable while talking to him about our new problem with rats. The county came out about 6 months ago and dug up the roads and lawn which cause us a pest problem. Kyle was able to educate me about why I have unsuccessfully been able to catch them with my own traps and that part of my subscription is their help with providing traps and bait!!!!!! After completing the service call he gave me the paperwork and also said that if the traps do catch anything to just call the company, I was like HOLY COW!!! So I want the company to know that Kyle E. (RA 67318) went over and above and tell others that Official Pest Prevention gets the job done and cleans up the mess!! Shelly & Lindsay Correia read more

See all

Had no idea that our pest control company was changed or bought out by Official Pest Prevention until we started receiving emails with their name. It would have been nice if they announced the new ownership/transfer. Our first service under this new name came within the expected timeframe, but a different person than usual. Took their time with spraying exterior, no complaints with needing them to return after the first visit. read more

Before you even consider using this company, read this review and then move on to the next company. I started service with this company back in August of 2023. Red Flag no.1, you pay monthly for service but they only come every 3 months and the tech is In & Out in 15mins. The owners of the home I rent are wanting to move back into their home in 3 months. I have called this company to let them know I need to discontinue service and now I had to pay out the rest of my contract (April - June/ $205) even though I will not be needing there services. They are money hungry and have no consideration for the customer regardless of the situation. I have reached out to our local news consumers report team to do a story on this, also reached out to my local district supervisor, senator and congressman. This should not be happening to customers. This is not the last of this. STAY AWAY FROM THIS COMPANY....! read more

Robert W. is the absolute best technician! I've had several others service my home, but Robert is the only one that takes the time to identify my concerns, and make recommendations based on the concerns identified. He always remembers the treatments I prefer, and the areas where extra attention is needed. Highly recommend, particularly if you can get Robert W. as your technician. read more

Horrible service. Supposed to spend 30 minutes on my house. Never spent longer than 15. Continuously harasses me because I canceled their services. Filing a complaint with the Attorney General's office and the Better Business Bureau read more

Had a very bad experience with this company. The sales guy lied to me that I can freeze my account or cancel my account at anytime ,but when I call the customer service to freeze my account, they told me that I have to do this after a year. And the customer service are very unprofessional, everyone tells me different things every time I called. even the manager cannot fix any problems, and also said that I shouldn't sign my name when their salesperson come to my house. Very disappointed with this company, after my service is done, definitely will not continue business with them. read more

Frank did an amazing job. He identified himself before starting his service, and identified all of our problem areas. He was very thorough, and even explained to us some of the pests that we see and what they could be after. read more

My experience with this company has been very positive. I originally signed up for the service because of constant earwigs in my house. Since this company started to provide the service once every 3 months, I have seen very few earwigs inside my house and have not seen many of them outside either. The technicians that come by are always friendly and smiling. I'm a satisfied customer. read more

I had to select A star rating but really they get: ZERO STARS....this company has damaged my car which was parked In the driveway (after I asked the tech if I needed to move it and he said no), after the initial pest protection spraying of the home, on 5/31/2023. The next day I found my car looking like this, took it thru numerous car washes and called the company who originally said their chemicals are water soluble. I quickly realized that this was NOT water soluble since this is how it looks AFTER each wash and while driving I have to continue to use my washer blades because dust and dirt stick to the windshield while driving. I contacted and submitted photos directly to area manager, Daniel, and after another week of waiting and resubmitting photos due to an error in email address, I am still left with this mess of a car! I have had to make a couple of calls to Daniel again to to get some action, who assigned Phillip to arrange for the required acid type wash to remove the chemicals from the paint and the car. This week, I finally got a call from Phillip who stated several times that the company takes full responsibility for the damage and was working to find a shop or mobile service to do the work. Very Long story short....my car is STILL DAMAGED and I get ghosted by texts to Daniel and Phil. They are aware that I am recovering from foot/leg surgery so driving around getting my own estimates is not an option, although I did agree to drop the car off, but there was a confusion on the date so now I wait while my car is still covered in what Phil says is a "Chemical agent that needs an acid wash to be removed" On the car. Today a mobile service showed up in what was essentially a guy in a truck with a hose and a buffer who realized he could not provide the needed "acid wash", and after arguing with Phil, he left. He was pissed. I can relate. UNPROFESSIONAL, UNRELIABLE AND INEPT are the only words I can politely state to describe very stressful and costly experience with this compamy. They are OFFICIALLY the Worst Pest Protection...in my opinion. read more

See all

Sorry Jeff. You're missing the point. We never wanted a subscription and I never presented a credit card. I've asked (repeatedly) that I do not want and never did want a subscription. I offered to pay for each occurrence I requested of which I have only requested the service once and I prepaid for it with a groupon. For anyone else with similar complaint, please contact me as I am looking for an attorney to represent against this business. English is not my first language. (My uncle is writing this with me.) Again I have requested in email and via phone and via forums to stop billing me and cancel any subscription you think you have. I accepted work one time only as prepaid on a groupon. This is invasive. Please remember I only authorized a single visit and I had prepaid with a groupon. This is why you do not have my credit card on file. One more thought: Go to BBB.Org and you will see the many complaints. This company does not have BBB accreditation - https://www.bbb.org/us/ca/elk-grove/profile/pest-control/official-pest-prevention-inc-1156-33006266/complaints These complaints speak volumes. read more

I hired this company to resolve a rodent issue in my attic after being made aware of rodent activity in my home inspection report. They came and sealed what I believe was suppose to be all entry points and cleaned up all droppings in my attic. At the time, they told me that they did not have any evidence of live rodent activity, thus they did not leave any traps or return to check up on anything. After this visit, I continued to hear noises up in the attic and hired a different pest control to inspect. Turns out, Official Pest had missed multiple entry points left unsealed and there were indeed fresh droppings indicating active rodent activity contradicting what Official Pest had informed me. I paid over $1k for their services and am highly dissatisfied with their work. Due to their negligence, I had to pay additional to clean up their mess. read more

We have been using this company for 4 years and can't recommend them enough! We always speak with Shawn over the phone, great customer service and dispatches a technician out quickly if any concerns arise. I'm sure he gets many women over the phone complaining about ants or spiders haha but he is a patient guy. The 2 technicians we have had over the years are Daniel Peterson & David Henney. Efficient & friendly. They provide quarterly services and then of course call backs are included in your service. They are top notch, we are happy with their services. read more

I've been having the same issues as everyone else here. Before Official buy out I was happy with the service and my yard was clear, after the buy out things have gotten worse. Yard is constantly covered with spiders, and the cockroaches are all over my garage. Time to make some changes. The service guys are kind and show up on time, I'm not sure what's changed, maybe not as thorough or are using different sprays? read more

Worst thing yuba city pest control did was sell out to this company. A person came out said no one was home which I was and only sprayed the front within a few weeks our house has gone downhill. Changing ASAP read more

In one year since they acquired my account and out regular pest guy stopped coming our property is infested with roaches, ants, spiders etc. Took 45 minutes to get some one to cancel my services. read more

We are like the quality of this peat control service. We have been using them for years now and they have been great!! Our critters are very controlled. Bugs are non-existent indoors and rarely a problem outside as well. Even the gopher and rodent problems have been eradicated and well managed. Thank you Official Pest Prevention! read more