My husband and I just left Old Chicago and although the food was excellent the service we received was awful. Our server, Kyle was inattentive after the initial drink and appetizer order. Our drinks were empty for a bit before he asked if we needed a refill, we said yes and I also requested more marinara for our pepperoni rolls (which we never received). After we finished with the appetizer, Kyle finally asked if we wanted to order some entrees. We each ordered a sandwich and a salad, Kyle asked if we wanted the salads out first (we said yes). When the gentleman in the yellow sweater delivered our sandwiches, he asked if we already had gotten our salads, my husband said no, so he went and got them for us. At this point we had been there over an hour, so we decided to eat our salads and take our sandwiches home with us. After another 30+ minutes we had to ask for togo boxes and our check. When he brought our check, he had forgotten to subtract the coupon I told him we had when we first ordered, so he took the check back to correct it, which took him another 10 minutes to bring back the corrected bill. After waiting 10 minutes for him to come pick up our card so he could run it, we finally decided to pay with cash so we could leave, since we had been at Old Chicago more than 2 hours. As we were putting on our coats, he stopped and asked us if we needed change. This was the worst experience we have had at Old Chicago. read more

If I could give 5 stars for staff, I would, but this review is for the food. First off, I've been to Chicago and you sir, are not Chicago style pizza. When you have to order extra cheese to actually get the normal amount of cheese for a pizza, something is wrong. read more

Food is good, drinks are great if its Ian as a bartender. Wait staff has been a little bettter. Weekly visitor!

I came here with my family and I was completely understanding of the COVID 19 menu but when they don't even have what you want on the LIMITED menu! That's how you know it bad. My water was literally hot. I was so hungry and I didn't even get what I wanted. read more

Food was great and fresh and the prices weren't bad at all, but the music they played was absolutely awful and was sensory overloading. while eating all i could think about was how bad it was. it sounded like someone slamming their head into a keyboard and punching a drum set, didn't set the mood at all read more

Miss Heidi was not a very nice waitress! She had a big freakin attitude and was actually so rude! She took forever to give us our food and our cookie! I gave her a compliment and she rolled her eyes and walked away! I actually do not wanna come back after being treated with so much disrespect! I love old Chicago but after tonight I had to fill up my own water and clean up messes so I'm done with this place! disappointed! I am sitting here with hair in my mouth from the pizza I just consumed! read more

Another one bites the dust. They had some good coupons in November that got me back there after swearing off the place. The food quality took a dive a couple years ago, but what the heck, with a 50% off coupon maybe it's worth another shot. WRONG! When the place is near empty why do they seat loud obnoxious people right next to you? They need a hostess with a brain. The only thing good about this place is the above average beer selection, and even those are higher priced now. Soon their lights will be off just like all the other former places along that stretch of Strangline. Next time I want pizza it will be Minsky's. read more

This is my favorite restaurant. They always have new beers to try. They do a beer tour where you can get prizes and cool swag for trying different beers. The pizza is amazing I always have left overs. If you like beer or your spouse does this is a great place for oyu. read more

Edward was an amazing waiter! Came in late at night having a good night and he definitely kept it going. Love the $2 pizzas and $5 booze at night! Made the whole experience great! read more

Ian & Shawn rock!! Two of the most enjoyable bartenders who know how to keep things fun while giving outstanding service! Of the many times this location has been hit or miss with various issues, these two dudes keep things consistently great!! read more

One of my favs in CO, TN, and KS until five minutes ago when the bar tender in the Santa hat (you know who you are..) told me that all the seats were taken at the bar when, several chairs were empty, with only empty glasses were holding their spots.. Where is management when non regulars/ out of towners are walking out the door hungry and thirsty? Here I sit just next door at Road House Grill spending money... read more

We visit Old Chicago at least every other week. The bar staff is wonderful and has our orders down to memory. My husband and I have very different tastes in pizza and they have something that pleases us both. The apps and drinks are a great price during happy hour! read more

Worst dining experience of 2019. Our waiter failed to bring our drinks so we had to get them from the bar. We ordered our food, then 20 minutes later our waiter came back to take our order again because he didn't place the order in the first place. After giving our order for the second time we waited 40 minutes for our food. The waiter claimed that the kitchen was full of new staff and they didn't know what they were doing. The manager said that one of their ovens wasn't working. After an hour of waiting our food was delivered. Definitely not worth the wait. The pizza was soggy and undercooked. Service and food was extremely underwhelming. Will not go back. read more

I come to Old Chicago often. Today is my birthday. My family and I were greeted by a server who's name I shall not disclose. Long story short, he was nice but at the end of our meal, my sister had a bug in her drink. The server said "well you already paid and you have one to go so it's cool right? " I said no I would like to speak with a manager. Bruce was apologetic and he apologized for his servers behavior. I will return and as should you but I'm hopeful you do not have to experience that customer service. read more

Pub food was solidly ok-but-not-great. Starters were generously portioned -- the Italian nachos could have been a meal by itself -- but the calamari was only one-third squid, two-thirds peppers that are breaded & fried along with the squid. Uff da. The beer selection is the star here, of course, many many varieties. Service was a tad slow, but friendly enough. read more

OK pizza but not the Chicago deep dish you might be looking for. Reminds me more like a medium thickness than deep. Overall flavor was good and they have a lot of choices for toppings. They offer a big selection of foods that is not pizza but with my heart set on "deep dish" I didn't try anything else. Ordered the lunch special which came with garlic knots and salad which there was nothing special to report for those. The strawberry lemonade was really good..tart but that's the way I like it! Would go back....but now knowing what to expect I won't be so disappointed when my pizza is not deep dish. Oh! Don't go for lunch if you are on a time crunch...it wasnt busy and we still were cutting it close for a 1hr lunch. read more

Great place to hang w/ friends - the Double Deckeroni is my favorite pizza and my wife likes the fried zuchinni sticks. Lots of beer on tap to try something new (or enjoy a favorite) each time you come. Bartenders (Trenton and Katie) are VERY friendly and helpful. read more

It could just be me, but everytime I've went into this place, and its been several times, the service has been....is there a word for slower than slow? The food has been good. Nothing I would complain about. I love their pizza. Good stuff. The Calzones are good too. Just plan ahead for giving them lots of time. Its been a while since I have been back due to this issue, so hopefully the problem has since been fixed. I would give them 4 stars at that point. But, truth be told, I'd rather have Zio's further on down the strip. read more

Visited after a movie, around 11pm. Seated by a large group and shared the same waiter. What was outstanding was the amount of support this waiter got from other servers and the management. I've never seen anything like it. One came over to get our drinks, another checked to see we had been served. Another came over for the food order and the manager came over to check on us. Food is great, but the service we experienced was tops, bar none. read more

Food was great, prices were reasonable, Our server Kayla was top notch!

Thursday night was our first and last visit. We must be too old and don't drink enough beer. After 15-20 minutes, our waitress finally wandered over and could tell we were unhappy waiting that long. About 10 minutes later, our drinks arrived and we told her we were ready to order. After sitting (like dummies ) for 50 minutes, the waitress came and apologized that our pizza had "blown up" and she had ordered another one. We asked for the manager. He approached us already making excuses and telling us it wasn't his fault, etc. We told him not to bother and left. read more

Really! They had to be kidding. Walked in at 7:15 on a Wednesday night after seeing a movie. The hostess told the 4 of us that it would be a 15 to 20 wait for a table. Looking past her into the dinning room was a sea of empty tables and booths. Looking to the left into the bar there were a few people, maybe filling the bar to 40% capacity. We asked why the wait? Her response "that's what the manager told me to say". Really? Well I asked "is the manager available". She looked at me and said she didn't know and proceeded to walk off. Standing around us was a gentleman waiting for a carry out order and he said we where the 3rd for 4th group to get this treatment since he had been there. Plenty of tables available and there appeared to be enough wait staff and I'm pretty sure the kitchen was open because a few of the people did have food in front of them. So what is going on here. After about 5 minutes and not seeing the hostess again we decided to leave. So if you are in the area looking for something to eat Walk on by this place and go about a half a block to the west to Zio's Italian. We walked in greeted warmly, taken promptly to a table and before the hostess was 3 steps away there was a waiter there to take our drink order. Good food with outstanding service. Don't think we will be returning to this place read more

They must of had an off night last night. Been here many times and always has been great. I like getting the cheap apps and a beer. Took awhile for us to get noticed by our waiter but was great the rest of the time we were there. I always get an order of the pizza rolls but we're very small last night compared to every other time I have been there. Tried a couple new apps and wasn't impressed. Had the Buffalo pizza rolls and I won't be getting again. Too much dough compared to chicken and the ranch was not great. Thought it was blue cheese at first. Yuck. I definitely will go back and hope it was just an off night. I don't think management is as good as it use to be. read more

Recently re-visited this Old Chicago on a Friday night. I was surprised to find it slow, and after sitting at the bar I now understand why. Upon entry I was greeted by the prep squad (3 teenage girls in charge of seating) but I elected to sit at the bar, looking forward to a tasty beer and some snacks. Not sure where all the real bartenders went but they are no longer here. I sat at the bar which was nearly empty and waited and watched as the two bartenders spent 10 minutes talking to one customer and undertaking the extreme challenge of working the cash register. So, I walked past the three gigglers and made the comment that I would have enjoyed a beer if someone would have waited on me, needless to say all I got was an absent look. read more

Slow service with Sierra our waitress. We are new to town and decide to try Old Chicago due to recommendations. The host Anthony takes down my name tells me it's a 30-40 minute wait but we decide to wait. When I notice almost everyone waiting with us was been seated except my group I ask why, the hostess gave my beeper to another group! Finally we are seated. My friend orders a pasta without broccoli because she's allergic but when we finally receive our food hers has broccoli. Night full of disappointment. read more

Well I will never eat here again!!! It's dirty we waited 15 minutes for drinks and it was not busy. They were out of thin crust!!!! It's Wednesday not a Friday!!!!! No manager to talk to. This place sucks!!! read more

Corey is fabulous!!! He is just the best!! I don't know what kind of manager he is but he remembers his customers and went above and beyond to recognize our dietary restrictions and helped fix our messed up bill. Corey you are the best!!! read more

I must say my family and I come here a lot because the food is good. The costumer service usually typical. However, today the customer service was extraordinary! They messed up the order and manager came out immediately and apologized for the mistake. The manager then provided us with a coupon for our next visit which I thought was a true gesture of kindness and making things right. We also got our food right the second time around. read more

Always a great experience at Old Chicago! Love the selection of draft beer and great food. Jocelyn was working the bar which was very busy yet she was great! read more

What you expect from any OC. Good pizza and beer. Decent service at this location: I always find OC to be way overpriced unless you hit a happy hour. read more

Excellent dining experience. Shala was thoughtful and attentive. Mac N Grill Cheese was AMAZING.

Don't go to this location if you're expecting to get any of your WBT prizes. They have been out the past 4 times I have earned my reward. I have had to check in with this store every time, as they have never contacted me about my IOU. I understand running out of t-shirts for the mini tour, but to ALWAYS be out of their regular WBT prizes is a little ridiculous. Last time I was there they were out of at least THREE of the different beers I wanted to try. Service here is extremely slow and inattentive. The past few times I have been there they have forgotten to ring in beer orders, they have messed up orders, forgotten appetizers, staff is very rude and short, etc. I never had any of these issues at any other OC location - really wish they kept the OP store open. read more

You come to a restaurant and except to have a family friendly experience! Waiter stopped by once, didn't actually bring the food until another host brought the food out 20 minutes with half the order missing and the half order that showed up completely wrong! The manager on duty has no response to the situation! I went to the host counter to ask for a general manager card and contact info and was pushed off! After multiple attempts of ordering multiple food or drinks have become complete shined upon the entire staff of the restaurant!!! Absolutely the worst service I've ever had in KC! There is multiple reasons of why I don't come to this place or recommend it to anyone!!!! After nearly 15 minutes no apology or effort to correct the situation at hand!!!! The lady manager was by far the worst manager I've had the unfortunate experience of dealing with!!!! Still after attempts to get the situation resolved no resolve!!!! No way I'm in regards would I recommend the wait staff, management staff, restaurant experience,would I refer anyone to the unpleasant experience you will have by from the time you walk in the door with the lackluster effort of to want to walk foot into his place!!! The only reason this place is even in business is due to the AMC 30 being in the same parking lot!!! Do not by any means waste your own funds and money or effort of enjoyable experience by stepping foot into this establishment!!!!!!! read more

Over priced and small portions. Service is tolerable but clearly lacking in knowledge and expertise. We had the calamari appetizer that was about a 4oz portion. Enough for one person and it was a $10 app. Definitely made their money on that mark up. and although the calamari was hand breaded, it was clumpy and soggy. Again, if you are going to charge $10 for a small portion , it better be spectacular. We had salads that were very meh...again, pricey and small in size. My partner had an Italian chef salad served with a stale chiabatta toast. I had the Mediterranean salad (Greek salad) that I asked to have as an entree. I was served a side salad and when I asked the server if that was the entree portion, she said that it only came in one size. Ooookaay, then why were there 2 sizes on the menu but I digress...both salads were served without dressing and when we asked for dressing, the server took both of our salads (were they going to hand toss them with spectacular house made dressings? Sadly, no) and she returned them with sides of dressing. Hmmmm. Next time (like there is going to be a next time, not) I will order a piece of lettuce, a large serving of air and some crumbs and I will pay the inflated price so I can have the privilege of sitting in a booth in this not up to par chain restaurant. Yea, me. read more

We used to eat here quite often but lately service is really slow. Today it took 15 minutes before we had a server at out table and nearly 45 minutes to get our food. There was a bald manager guy delivering food to tables that looked like his face would crack if he smiled, very crabby looking to say the least. Food was good and hot but service means just as much as the food read more

Ordered a medium hamburger pizza with my wife perfect size for 2. Good staff, awesome pizza. Lots of TVs

Worst dining experience I've had in a long time, if you can even call it that since we left after we sat for and hour without any sign of our food or waitress. Restaurant wasn't even busy, maybe ten tables. Watched people in our section sit down, eat, and leave while we got nothing but drinks and half assed service. First time I've ever had no choice but to get up and walk out of a restaurant. Will not be going back. read more

My wife and I had dinner here. We had a coupon so we both had pasta dishes with a dinner salad before. Salads were good and the pasta dishes were bland, no taste and over cooked. Even with the coupon way overpriced. Service was good. read more

Definitely my favorite restaurant in the Olathe area. Great food, great service, and always a welcoming atmosphere

Went in on a Tuesday with 5 people. Everyone in front of us at the hostess stand was seated promptly. They get to our group and tell us it's a 20 minute wait. We saw several large booths and tables open. Several more smaller groups were seated as we stood there. Hostess young blonde didn't care and just stood there with a blank look on her face. We walked over to Chuys and spent $100 on drinks and food. Being going to OC for years and never had to wait for a table on a Tuesday with a half full restaurant. Very disappointed. read more