Update, 9/11/14: Wanted to share as I think it speaks volumes about the level of customer care and engagement at this establishment. Received a message via Yelp from Olive & June's Dir. of Ops who took my gripes to heart, investigated, confirmed and then apologized + offered a meal on the house to make amends. A complete A-plus in class and coolness from Olive & June. Way to go & thx!
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Sad date night at Olive & June...went there last night (8/31) and while we expected some level of service drop due to a Sunday night on a holiday weekend, the actual experience was just plain bad.
Had to wait 20 minutes even though we had a reservation for 8:45pm (no biggie) and went to the bar. The bartender was horrendously bad...threw down the menus, no hello, not even a smile = strike one. When the hostess came to get us, it took us 10 minutes to close our tab and the bar was only 1/2 full. Our bartender was too engaged with other wait staff to care. We placed a credit card in their magical red glass bill holder as soon as he set it down and he just looked at it and walked away. Rude, especially to the poor hostess that had to sit there and wait right along with us. What surprised me even more is that the hostess, seeing all of this, just didn't offer to add the tab to our bill so we could get to our table, but okay...strike two.
As for dinner, the food was the only reason I didn't give this review a one star while the service continued to be an issue. Let's start with the food, the only bright spot in the evening. The small plates were amazing (as usual). Arincini, pork meatballs, farm egg & beet salad were all killer. Small plates, nicely done, great presentation and just plain tasty. The main courses were nice, but mine (NY strip) was heavily over-salted while my wife's quail was a pleasant surprise with a citrus garnish. Now here's the weird thing...we ordered a side of snap peas and were brought out green beans. When we pointed this out to the waiter when he came to check on us after the dishes were placed, his response was thus..."Yeah, sometimes when the kitchen runs out of snap peas, they replace them with green beans." He offered to get us another dish, but the beans were fine. It would have been nice to know they were out of snap peas ahead of time and asked us what we would have liked then, but as the dinners are already served, we really didn't want to wait another ten minutes for a different side to arrive. That was just weird and showed no coordination in the ranks of the front of the house staff.
Finally, the service at dinner was not bad but is wasn't good either. Examples include; After ordering small plates, we were going to order pasta and then main courses. I asked the waiter as we were ordering round two what time the kitchen closed as it was just after 10pm and he looks at the clock in the kitchen (visible through the glass into the work area) and says, "Oh, they closed at 10, but I can plate out dishes if you'd like." #1) It would have been nice to have the waiter say at 9:45pm, "Hey - the kitchen is closing in 15, would you like to place your orders now?" You know - restaurant courtesy, esp. as we were taking our time, you know, like on a date night when you're not in a hurry. #2) Who wants a $36 steak that's been under a warmer for 30 minutes...ah, no thanks. We skipped right to the main courses = loss of $ to the server and restaurant and unhappy diners. Finally, the water service was horrible...thanks to the salty steak, I needed some water, but towards the end, the waiter was no wear to be found. Geez - thanks man.
A couple of other observations from the night. As we were eating our main course, the parking valet came through and handed back keys as he was closing shop for the night. Again, no biggie, except for the fact that when we parked, he never gave tickets, and it appeared that he hadn't given tickets to anyone else either, so he just had a hand full of keys and was asking people to pick up theirs. Ummmmm, maybe tonight I'll take that Jaguar I've always wanted. That was just plain unprofessional and risky. In addition, a table next to us was seated about 20 minutes after us and they ordered dirty martinis. They were served neat martinis. When the guy at the table asked for more olives & olive juice, he was informed that they were out of olives...to which he replied, "What's the name of your restaurant?" Best line of the night and that just about sums up our experience there.
Now granted, one night does not represent a restaurant, and we've had 5-star experiences here before, but the service was so exceptionally bad last night that I just had to type this rant. While the back of the house continues to make amazing good food, that magic is easily destroyed when the front of the house is disorganized or as we saw last night, appeared not to give a care.
Hope they fix that ASAP because we like this place and want to see it stay i read more