1. On Call Rooter

1. On Call Rooter

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Aurora, CO

On Call Rooter

5.0 (1 review)
Open • Open 24 hours
Updated a few days ago

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2 days ago

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Zoom Drain

Zoom Drain

4.6
(18 reviews)

If you're looking for an affordable drain cleaner, I would look elsewhere…read more I want to start by saying the service was great. From Lindsay getting me scheduled same-day, to Shawn showing up on time and snaking my drains - all work performed was great. But I had to pay $600 for it. Not a good value. I own rental properties and getting drains snaked is a common thing, for both my primary home and rentals. I've never paid more than $100. I wish I kept better track of dependable drain cleaners I've used in the past, because this is the type of company I wish I had avoided for simple drain snaking. My tenant called me to say water was backing up in the basement bathroom sink when they run the washing machine. I got on yelp to search companies that specialize in drain cleaning, since I was pretty sure this was all I needed. I read through the reviews to make sure a) it's not the type of company that does drains just to get in the door and recommend major repairs, and b) it's not a place that sends out master plumbers to snake drains because that's prob not a profitable part of their business. I just need a drain snaked and it's really hard to trust many of the companies out there. Based on the reviews, it seemed Zoom Drains would be a good fit so I had them come out. Shawn showed up on time and called to tell me prior to doing work that he thought 2 different lines needed to be snaked (the tenant told him water was also draining slowly from the basement shower). I told him that sounded fine. He then informed me it would be over $500 to snake the 2 lines. He even said this was after a 10% discount. I was floored. I could've said no thanks and called another company to come do it cheaper, but it's a few days before Thanksgiving and I just needed it taken care of. Keep in mind this wasn't after-hours or holiday hours. This is their standard rate. And the bad part is the sink drain still backs up when they run the washer. They said to fix that they'd need to snake the vent, needing another person to come out, and charging an even higher price. I just couldn't do it. Shawn did give me advice on how I could come do this work myself to save money. His explanation was that they don't charge hourly, but simply by the job code. This really sucks for me because I overpaid for work that didn't solve my primary problem. Although the sink does drain more quickly than it did before. I don't want to talk bad about them as a company - it's my fault for hiring them and agreeing to have the work done at that price. But I cannot recommend them as a reasonably priced drain cleaning company. I do wish they'd mentioned their prices up front before I scheduled them to come out. I absolutely would've used someone else.

Zoom Drain responded within ONE minute of me reaching out on the Thumbtack App! More important,…read morethey were available when I had an urgent plumbing issue. They came in the promised time slot, explained everything they did, and the price was WELL below what other plumbing companies would charge. HIGHLY RECOMMENDED!

The Drain Pros

The Drain Pros

5.0
(2 reviews)

Mike was great and very fair in pricing. He came out very quickly to answer an issue of my toilet…read morebacking up under my first floor bathroom flooring. He listened to what I had tried and then tackled the issue from the outside main sewer line back into the building. The clog was quickly found to be an issue of hardware that "toileting" items were catching on and the sewage was backing up into my unit/condo. He got the camera out, and videoed the entire situation as proof of damage to the underneath of my condo, the clog in the line and it was immediately sent to my HOA, who, before this plumber left the restoration team was on the phone and the "nightmare" of restoration began. Mike was very pleasant knowing what I was about to deal with and had nothing but great information, and fantastic customer service with getting me at least to the point of having no further issues of flooding under my home. He billed the HOA and that was the part I felt bad for as they never got back to him or contacted him after he tried numerous times. I finally emailed the board members directly to get him paid almost 3 months after the job was completed. He was never rude, never put the bill into collections, or made it hard for me to get him paid by the HOA. MIke is an exceptionally easy to work with guy, great customer rapport, and I recommend his services to anyone who needs someone easy going to help them out.

Response time was quick, I felt like he did a very thorough job. Couldn't be happier.read more

On Call Rooter - plumbing - Updated July 2026

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