Natalia was a pleasure to work with. I had a leaking water heater and needed it to be fix right away. I had another plumber come who gave me a quote but Natalia's quote was the best! She was really patient and a pleasure to work with. She also followed up on me to see if I still needed her services. The tech came to promptly removed and installed the new water heater. Happy with the service and warranty. Hopefully the new water heater is trouble free for a while. read more

I'm pleased to post this 5 star review to reflect the 5 star service I received by the crew at OnCall Water Heaters. Nobody wants to face the last min inconvenience and expense of having to replace a water heater. Having your day disrupted by the stress of having to contact contractors and collect quotes. I made use of Yelp's tool to contact several contractors at the same time and in every step of the process On Call distinguished itself with friendly and knowledgeable customer service, competitive pricing , flexible scheduling and on-time professional same day installation. I hope to not need another water heater for a good long time, but I'm happy to know who to call when I do...and you should too! read more

My water heater tank broke down and "On Call Water Heaters" answered quickly to my request early evening and they sent their tech their next morning. Their tech, Oscar, was very polite and genuine in his thoughts and recommendations. Giving me options on all the questions I asked. I opted to get a new heater installed and he did it quickly and efficiently. It took him less than an hour to remove and replace the old hear. Amazing. Price was really good. I don't think you can get this type of service for that price. I recommend them greatly. read more

We had a part failing on our water heater and it finally gave out the night before. That morning I called around, checked Yelp and found On Call Water Heaters. They were very responsive, reasonably priced, and able to come out later that day. The gentleman who came got out old unit out and new one installed (up stairs) in just under 2hrs solo. He was extremely nice, polite and seemingly very knowledgeable. I would called them again if I need water heater services and definitely would recommend them. read more

Contacted Natalia when we were looking to replace our water heater. She was very responsive and was able to schedule the replacement in a timely manner. Oscar the tech was very efficient and even finished the job earlier than anticipated. read more

Natalia answered my call at 7pm on a Friday and by noon the next day we had a brand new tankless water heater! She was professional, easy to deal with and most importantly transparent. I would highly recommend her!!! read more

I was happy with the service I received for our tankless water heater maintenance and will use them again the future for our water heater needs. read more

I had someone install a new water heater, but we kept getting scaulding all hot water or all cold. The guy who installed it didn't know what he was doing so I called On Call Water Heaters and spoke with Natalia. She said her Dad was standing next to her and knew what the problem was. He would be over shortly. At 1pm, her father arrived. The problem was different than he thought, but he looked at the water heater and saw one item connected to it was upside down! He fixed it and we have hot and cold water normally! They were fast, professional and courteous. And they quoted me a price before he came and stuck to that price that was quoted. Natalia was excellent. She told me she would text me in a few minutes and she did. I wish this company did more than water heaters, I would hire them for any type of work needed! read more

Natalia and the On Call Water Heaters were a breath of fresh air to work with. In addition to top notch customer service--punctual, responsive, professional, knowledgable--I sincerely felt that they were looking out for my best interests. I had an especially complicated job, and at each step, I was accommodated to get the best solution for my needs. Everything was communicated very clearly and transparently. I did my due diligence and got multiple quotes, and before I even finished, they were standing out to be the clear winners. They just seem to care. And having compared their costs as well, they're extremely competitive in pricing. Highly recommend if you want a hassle free service, great customer service, and competitive prices. read more

We needed replacement parts installed on our Rheem water heater. On Call ended up coming out the same day and installing the new parts in a very short period of time! Very happy with them. Oscar did a great job, working quickly to get hot water going again. read more

Wow, great service, really fast and professional! From first response to ongoing communications and repair execution I was satisfied through the entire process. The crew that came out was safe, respectful, skilled, and talented. They diagnosed the problem in minutes and fixed my water heater in less than 30 minutes. They even identified and fixed a small (thankfully) leak coming from the attached gas feed having come a bit loose. No surprises, reasonable price, nice added benefit of applying a discount forward should I need a water heater in the future. 100% recommended! read more

My water heater replacement in glendale went really well and was taken care of fast and efficiently. They helped me fix my water heater leak and priced it much better than the others. Thank you for being so responsive and I will recommend you to everyone . They also helped me fix my sink at no cost :) genuine and kind read more

I had problem water heater last night. Just call today morning. They are come and fix everything and done before lunch. Wow!! Service is very good!! Fast schedule and good price. One call One day done. Very easy to explain. Very nice to talking. Customer service is good and installer also good. They are good price give you always. Just call. Thank you very much. read more

This review is about the communication and their willingness to work with customers to get you serviced immediately. Although I did not end up going with them and ended up buying a new WH from the local hardware store and installing with my dad, they gave me a fair deal and was going to come out for service/installation the same day. That speaks a lot during these times when you need work done. hey were very responsive with texting me the quote and gave me clear pricing which I appreciated. Thank you for the great customer service and I will be happy to refer you to friends and family if they are ever in need of your services. read more

As I was taking a shower, it felt a little more refreshing than usual LOL! I checked out my gas water heater and it was full of water, it was done! I reached out to my usual plumber but they were very busy so I searched for a few companies on Yelp, got a few quotes but I was drawn to On Call. Natalia was very responsive and great to work with! On Call came out on a hot Friday afternoon, and they were done in about 45 minutes to an hour. My original tank was 30 gallons and went with a 40 gallon, it was a tight fit, but it worked!! Great, fast service, availability and good price. I will definitely use them again! Thank you!! :) read more

If you are looking for the best value water heater company on the market, this should be at the top of your list. Not only was the price fair, but the level of service was undeniably remarkable. Natalia was a pleasure to work with. As this was my first time replacing an old unit, Natalia did a stellar job fielding all of my questions about the process. She also helped me find the best tank given my needs. I threw every question I could think of at her, and she answered all of them, which truly enhanced my experience as a customer. Anthony installed my unit and did a splendid job as well. I've had the unit for nearly two weeks and so far it has performed wonderfully. During the installation, I felt extremely confident that he had installed units thousands of times before. He made sure to communicate what I as a homeowner needed to know about the unit while he was here. If I have any trouble with the water heater or need to install a new one, On Call Water Heaters will be my first stop! read more

Oscar did a splended job of installing our hot water heater, he was quick, courteous,and friendly

Great company to work with. They were able to accommodate my schedule and delivered the promised service and requested parts. Oscar handled our installation and he was awesome. Very professional, knowledgeable, and helped make sure the original fittings were all sealed. I would both use them again and recommend them to others. Thank you Oscar and Natalia. read more

Hired this company to replace my water heater and also to install a pressure regulator to my water main. While there were some positives to the experience, overall, I feel like an honest, non-compensated review would be helpful to others who are considering these guys. First, I'll list the positives. While On Call wasn't the cheapest, they also were far from the most expensive. I ended up with a water heater that (I believe) is a good one. And while there were several issues throughout the process, I believe Natalia is a well-intentioned person. Now, onto the issues/concerns. First, and I chalk this up to my inexperience, is that they don't take care of securing a city permit before doing the work. Given that I had other projects involving city permits where the contractors handled that, I was surprised to find out, after the fact, that they didn't do this. To be honest, I don't know if that's standard practice with other water heater folks, but I think it's good practice to at least state upfront to customers whether they plan to secure a permit. If they had secured a permit, then I'm sure they would've installed the water heater properly. As it is, though, what I ended up getting was an installation that would not pass an inspection. They did not bother putting the cover back onto the water heater, which is illegal. They left the relief valve exposed, which is against code. And simple things such as positioning the water heater properly was overlooked. It will cost me a ton of money to resolve the issues from the shoddy installation, which makes me realize I should've just hired someone else to do it right from the get-go. Another issue is that constant need on my part to follow up to get a timely/accurate response to things. From making sure they showed up to the appointment on-time to getting paperwork for the extended warranty to getting answers to simple questions, I just had to spend way too much time to get follow-through on things that should've been done automatically. Another biggest issue, however, was the result of their putting the pressure regulator on my water main. The problem stemmed from their on-site estimator making a wrong assumption on pipe fitting, which then led to the actual installer having to jerry-rig some makeshift solution on the spot. It's hard to describe in words, but the end result was a ridiculous looking configuration that rendered a key feature of my front porch unusable, since the height of the pipes went from a few inches off the ground to about a foot high. To Natalia's credit, she did try to get the installer to remedy this, but at that point, they already felt like they undercharged me so I don't think they tried their hardest to do the job properly. I ended up having to hire another plumber and paying hundreds of dollars to fix their handiwork. The above is reflective of my caution with this company for others. Again, I felt like they had some level of genuine interest in addressing the poor workmanship, but there really shouldn't have been poor workmanship to begin with. Also, I don't love that some of the reviews for this company were submitted by employees and their family members. And the company offers a $10 off per review incentive to customers, which is tempting as a customer, but ultimately not very ethical as a business. read more

On Call Water Heaters - Shoddy work in installing a pressure regulator to water main. Had to hire another plumber to properly repipe. - Water Heater Installation/Repair Near Me - Glendale, California

I had issue with water heater so I researched online and found them. From the beginning, Natalia is very helpful and patient. She even worked with me to find the specific water heater model in her inventory. Rafael is also knowledgeable and detail-oriented. He installed the water heater with great care. I will definitely work with them again if I have any water heater issue. I will definitely recommend them to my friends and relatives if they need help with water heater. read more

We had an old water heater that needed replacing and Natalia helped get someone out to us the next morning who gave us great advice and helped find the right tankless water heater for us. read more

On Call Water Heaters - Tankless gas water heater - Water Heater Installation/Repair Near Me - Glendale, California

Hi Everyone, I normally don't leave reviews but this experience was hands down one of the best I've experienced. Not only was the price superb, so was the customer service and the next day installation. This family owned business is definitely headed in the right direction with the way they do business day in and day out. The installers were amazing and it turned out they both were retired professional soccer players like my uncles. The rep that helped me when I first called, Natalia, was very helpful and explained everything in great detail. I recommend you give them a call if you're in need of replacing your water heater. Thank you On Call Water Heaters, Nestor Velasco :) read more

Very responsive, came several times, fixed my problems and was easy to work with. They were very insightful towards the problem with my water heater and gave good advice for future upkeep. read more

On call water heaters came out to replace my gas water heater within days from me calling in. The price and service was superb compared to others in the area. Would highly recommend. read more

Requested maintenance of the water heater they installed 3 years ago, it had started to make noise and it seemed the hot water was taking longer to get to the faucet. I sent a message and they were able to do same day service same person that did the install too (how often does that happen these days) took about 45 minutes, lots of sediment drained out seems to be working better and less noise. Woohoo read more

I had to keep relighting my water heater so I decided to get a quote for a new one. The process was really smooth especially since I called them around 10 PM. They were able to give me an accurate quote after sending them some pictures and had someone come out the next day to install it. Installation went great and the technician reminded us about the warranty before he left. I would definitely recommend them! read more

Our water heater was breaking down repeatedly and they were amongst several people we contacted in hopes of getting it fixed. They provided an estimate of the cost for the fix and were able to have a technician come the same night to take a look at it. With the information they gave us, we chose to instead replace the aging water heater we had and install a new one altogether. They were able to come back and install in half an hour even though it was already late when they first arrived. The new installation was done quickly with little mess left behind. This is not the absolute cheapest place out there, but for quick and reliable service, this company can be depended on to get you hot water again quickly. read more

With this covid-19 the hardship on all of us we had a major emergency today. Our water heater broke leaking water like crazy. I found this amazing, wonderful company. Natalia responded right away to our rescue. My husband and I were concern about this whole nightmare. Natalia worked with us effeciently, she worked with us on the price and accommodations to make it happen. They are a blessing we now have our a new water heater one of the best quality for a very great price. I would recommend them to everyone. The service guy made some recommendations and told us once things get better financially they offer great services as well. Great service, professional and efficient. I would recomend them to everyone. We cant thank you enough. God bless Maggie Samano read more

The vent cap on top of our water heater was blown away by storm. So water got inside of our water heater's burner making it unusable. Natalie was very responsive and thorough over the phone. After that it was only a matter of time. Also the response was very quick. Oscar and Eddie came by and were able to transport the new unit from inside the house which was rather difficult but they did it rather with ease. I could not be happier because we didn't have hot water for an entire week and it was difficult to clean up. Lol Stick with the Bradford White brand because you will be happier. read more

What an amazing team! We called them at 8pm on frigid Sunday night in LA and rather than charging us for the drive out to ignite our hot water heater pilot light they walked me through the process. I could not have done it without them because it is a tricky process. I appreciate their kindness and patience as well as their A+ service. Would definitely recommend. read more

Great customer service, Rafael showed up to my property installed the new water heater fast and removed the old one. Very professional and affordable service! The best read more

On Call Water Heaters - Old - Water Heater Installation/Repair Near Me - Glendale, California

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Very good experience. Oscar did a great job and was fast. He removed my old water heater and installed the new one in less than an hour. Natalia is a sweetheart and very easy to deal with. Price was affordable. read more

Natalia's team came to install two water heaters and a sump pump in my basement this past December. I was very impressed with Natalia's quick responsiveness and work ethic to get everything done. Anthony was also very knowledgeable and resolved any concerns I had. I will work with them again and I highly recommend this business. read more

We recently updated our backyard - as part of that project, we also decided to upgrade our hot water tank for a tankless water heater. Best decision ever! Rafael was prompt, efficient and responsive. read more

I used on call water heaters for my water heater replacement in glendale 8 years ago- I now got another property and reached out for my tankless replacement in studio city and the same person answered and helped me just as great as before! Thank you for the wonderful experience and congratulations on maintaining a great business* read more

Very happy with On Call Water Heaters. They responded quick to my inquiry, and gave me a quote 10% below everyone else's. Offered to do the work the same day (which I couldn't accommodate). The next day, the technician arrived on time in the morning, and in an hour he had installed the new water heater. They charged exactly what they had bid for the job, no "extra" unexpected fees. Will definitely call them up next time I need this kind of service. read more

Using OnCall Water Heaters was easily the best decision I've made. They were friendly, fast and reliable. Natalia was extremely informative and I was delighted with her attention to detail. 10/10 would recommend to friends or family. They travel far and accommodate to your schedule!! read more

When I'm looking to get work done on my house, I usually check a business' Yelp reviews or see if they have any complaints online. Even then, you never know if the business paid their friends and family to post good reviews. I can say with 100% certainty, that On Call Water Heaters is awesome. Read my other reviews, if a business sucks, I will be honest about it. I had my very old GE water heater go bad on my on a Sunday last week. I called a plumber I use who quoted me $1,000 for a 40 gallon water heater and he would install 2 days later. Not bad, less than Home Depot but still seemed high. I needed to be able to take a shower that night and so I found these guys and very happy I called them. Natalia answered the phone. She was at her son's baseball game but gave me the run down on pricing. I was blown away with how competitive they were! I told her I wanted to order. About 4 hrs later, her Dad Rafael showed up at my house and he was awesome as well. Took my old rickety GE water heater from 2003 outta there and brought it my brand new 40 Gallon Whirlpool. It works great! Water is nice and hot, great water pressure. Rafael and Natalia are great. Super low prices and quick turnaround I will use again for sure! Thanks guys! Bill from Altadena read more

On Call Water Heaters - My old rickety Water Heater. Before on Call Water Heaters Showed up - Water Heater Installation/Repair Near Me - Glendale, California

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I needed a new water heater, and they came through quickly and reasonably priced along with a guarantee. The installer was quick and friendly and showed me how to operate the pilot. The scheduling was flexible. I got a quote within 24 hours, and everything has been working great! I would definitely recommend them. read more

Great experience with Natalia and Anthony. Same day replacement on a broken water heater. Nice people & nice work. Clear Communication = 10/10 On Time = 10/10 Efficiency of Work = 10/10 Courteous Front Office and Field = 10/10 Clean Up = 10/10 Billing = 10/10 read more