Sales staff is incredibly helpful and friendly. Always an enjoyable visit to this store and they…read morehave the knowledge to help you through whatever you need.

** Fireplace Service/Repair Review **…read more Outstanding customer service and technical knowledge! Our gas fireplace hadn't worked properly for an extended period. On Friday, November 15 (2024), I called Orley's and was scheduled for an appointment in early December. To my surprise, I received a call a week later stating an opportunity was available and Dan could come by that day and fix the problem, and I readily agreed! Upon arrival, Dan repaired/replaced the ignitor, but a problem with the gas valve remained. Due to the age of the unit, he didn't have the component with him, but believed he may have had one at the shop. Although a new part wasn't available, a compatible valve was on hand and could be installed at a later time. After some conversations, Matt and Tammy very graciously agreed to come by after the close of business that evening, and replaced the valve! Our fireplace runs like new, and our living room was nice and toasty that weekend to spend time together as a family. Without hesitation, I highly recommend Orley's for your fireplace repair needs!

My wife and I were beyond pleased with the prompt, professional service Smokey's provided us! We…read morehad purchased a home in the Fall of 2018, but when we started to use our fireplace during winter, it wasn't fully coming on. We contacted our home inspector who suggested we contact Smokey's. While they were in their busy season, they were honest it may take a few weeks before they could get out to see us, which was fair and understandable. Once they scheduled an appointment, they were right on time, and gave us fair and honest estimate of what needed to be done. Once they returned a week later for the service/repair, again, they were right on time and worked efficiently to make the repair, and go over what was wrong and options we could chose from about how we wanted our stove to work and operate. We ended up having a bad valve that was not working due to age, and we had them replace that. Also, our switch for our fireplace was bad, so they suggested a remote switch with a built in thermostat. This was cheaper than hiring an electrician to make the switch repair. Utilizing this remote with thermostat has been great and our fireplace works like a champ with great heating! We highly suggest you contact Smokey's with their professional service, efficient/honest work, and prompt arrival to your home!

My Lennox fireplace needed its gas valve replaced. I contacted Smokey's. I was answered by a very…read moreknowledgeable gentleman who was very helpful while we went through a few questions. He set up an appointment and gave me a brief rundown of what to expect. I received a reminder call the day before the appointment as well as another when the serviceman was on his way. I received impeccable service. The gentlemen that showed up were very cordial and left the fireplace and its surroundings spotless. You'd never know they were there except for the fact that my family room fireplace now works like new and the logs that were originally improperly placed are now placed correctly. The price of the valve was very fair and the service visit overall was very reasonably priced. This speaks volumes to the honesty and integrity of this local business. The entire experience was exceptional and I am now a raving fan of Smokey's.

Fixed our 24yr old fireplace when others tried and failed. Sonny the service tech is very…read moreprofessional, courteous, and knowledgeable. We are very happy to have these folks available and ready to help ! Cheers

The service men returned my call the next day and came out promptly. My gas stove is clean and…read moreworks very well. They left a clean area. The tech showed me how to turn the pilot light off and on. They were professional and nice. Thank you.

Joseph was so helpful with our chimney! He came out in the fall to clean it and educated us on the…read morestructure of the fireplace. Today he returned and helped us with an unforeseen problem we faced with the chimney. We will definitely have him back next year to clean the chimney after the winter!

Had Joseph out to clean my chimney . He did a great job. My chimney is 21/2 stories. He laid out…read moreseveral tarps to catch any soot and got right to work. Was done in an hour. He even cleaned the glass in my stoves door.

Top notch service. They answer your emails ,come on time and work with your budget and needs.read more

Brian from Chim chimney is the man! He always shows up, is trustworthy for my fireplace and all of…read moremy clients and I'm happy to recommend him whenever I can. He even showed up on a busy weekend to fix a stove for some friends of mine. There is nobody locally that knows more about stoves and fireplaces. I highly recommend Chim Chimney

Service was prompt and professional. The quality of the work was exceptional. I had a problem and…read moreit turned out to be something minor that could be fixed in expensively. I really appreciate working with somebody with so much integrity highly recommend.

From the owner: At southern Oregon hearth and home we pride ourselves on customer relationships. What ever were…read moredoing in your home it will be done timely and with integrity.

Great experience! We removed a wall between our kitchen and living area and replaced the flooring…read morethroughout and Kenneth did an amazing thoughtful job for a very reasonable price. We love our remodel and will definitely hire him to do more work for us in the future!

Ken did our kitchen in Talent! Excellent, professional, timely & great communication.read more

Joseph came out the day we scheduled a chimney cleaning. He was able to ease my husband's concerns…read moreas we had a very poor job done last year with another company. He was wonderful and explained all that he was going to do and did it. I will have him come out next year for the same. Thank you Sue

Perfect service. Thank you. Came on scheduled time and worked with my budget. Also ,promptly…read moreanswered my emails.

Wow I cannot say enough about how much I appreciate this company. I called this morning my air…read moreconditioning unit in my salon was leaking everywhere. I asked one of my reputable clients who should I call and this was the company hands down amazing. They came the same day and fixed my problem. And the price was very reasonable. I cannot thank you so much for how appreciated I am with your promptness and your skills. My husband and I are very grateful for you. Actually you were the only ones that actually answered your phone. I had been calling all morning. Then my clients came in and I asked them who they would recommend and they said you. I am so grateful for their recommendation. We are so very pleased with the service that we got. Wow and very reasonable. The tech was very kind and very prompt and fixed everything for us. We are so very thankful. Thank you so much for a great service and your kindness. You absolutely do not find this in today's services. But your company went above and beyond for our salon, and we are so grateful for you. Thank you so much.

Another awesome experience... glad to know these guys are consistent, reliable and firing on all…read morecylinders, ALL THE TIME. Called them Monday for what looked like some major water/leak issue. They quickly got me scheduled. Corey called while on his way, showed up prompt and on time ready to work. He quickly assessed and evaluated the issue and got things back on track. The $112 service call paired with great expertise and quick service is what keeps these guys #1 on my list. No need to go anywhere else for HVAC needs.