Excellent sales and installation services! The entire process was super easy and efficient.read more

great service and knowledgeable about the appliance. gave me a few options on how to fix the…read moreproblem.

A hometown appliance store that doesn't need to offer to match city prices, they match or beat city…read moreprices regularly !! Have bought several appliances over last 30 years from this retailer. Always a pleasant smile and a willingness to answer questions even if you're just looking/comparing. Once you've wasted your gas and time driving to the city, I hope you'll return to this Main street business and keep our tax dollars local. Sears, Lowes and Home Depot cannot compete here.

This is the best store ever! Bought a washer & refrigerator this year. The girls there really know…read morethere stuff I was in and out of there in 20 min with a great refund. Last year I need some repairs could not ask for better help. Love the small town store you feel like you are the only one they know. Thanks to all

Wow! This is a huge store. Much bigger inside than it looks, it's extremely neat, clean and very…read morebrightly lit. Not a place to shop with a migraine or hangover (neither of which I had). I walked in and was greeted in within seconds by a nice-appearing and very knowledgeable man, Tan, who proceeded to show me the dishwashers and range hoods I was looking for. Without even looking at the tags, he knew almost every model's decibel rating, features and color availability. That was very impressive, considering they had over 20 dishwashers on display. They carry low-end Amana, more well-known, better-rated brands such as Whirlpool, GE, Samsung, and Kitchenaid and higher-end Bosch. I had narrowed it down to one in particular, and Tan printed out my two favorites and attached his business card as I requested. I noticed that he's the assistant sales manager. That could explain (but not necessarily) why he was so familiar with all the different brands, different features and colors. Did I mention I was impressed? The only thing he had to look up on the computer was a particular model and color's delivery date. Next, I looked at range hoods, located in the very back (left) corner if the store. They have only about 8 choices. I easily narrowed it down to two, my favorite being an Italian brand, XO, followed very closely by USA-manufactured Broan. Both were close in price. Broan had halogen lights, which will get hot. XO had LED lights, and had a more sleek and slim design...but just a bit. The other Italian-made brand was also great, but expensive, and my contractor would have to remove some cabinets, so, not an option. They easily had over 30 refrigerators displayed, and at least as many stoves. They also sell wine refrigerators, garbage disposals, microwaves, and window air conditioners. To the left, just inside the door, there are some scratch and dent air conditioners and microwaves, all clearly marked. I asked Tan if there were any rebates on the two particular dishwashers I was interested in. He said unless I was a Fairport resident, no. I'm glad he was up on everything...no playing a frustrating game of "20 questions". I have no doubt he can go far in management. And I hope he does.

I'm a firm believer in service after the sale. Initial purchase experience was good…read more But, and there's always a but, not happy with their service contracts rebates & service after the sale. The convoluted paperwork for the rebates is time consuming and idiotic. Then you find out they are not rebates but vouchers that must be used in their store. Unfortunately, the amount is so small all you can buy is nickel and dime products like cleaning products. Of course they don't have the products in stock. So they have to order them. After waiting over two months they call and say they're here and "we need you to pick them up asap" because they need the space. So lo and behold when I get there they don't have everything. But, will contact me when the rest of the stuff shows up. It has now been 6-months and they haven't contacted me. I sent two emails to Jason and he responded with "I'll check." Needless to say he didn't.

Locally owned. They really stand behind their items. I love their buy one, get one deals. They're…read moremy go-to store for home appliances and furniture.

From the owner: Honesty - Integrity - Reliability - Service Since 1945…read more At Herman Bros. Inc. every time we deal with you, our customer, we try to give you the best price available anywhere. We try to give you the best service available anywhere, and we try to give you the fastest, most courteous delivery anywhere. We pride ourselves in your satisfaction. We sell appliances, furniture, mattress sets, and HDTV. We have a loyal, hard working, and intelligent staff. Call us today for more information.

So, on Christmas Eve, my daughter came up from Washington DC and she brought all of her and her…read morehusbands laundry for the past three weeks. Her washer and dryer were not working in her apartment. She went to use my dryer and it didn't work. It just made a humming noise and so I thought it was the belt. I called Discount Appliance World in Geneva, New York, and a nice lady named Judy said that she would wait for me to come and pick up the parts if we needed them as she was going to close in 15 minutes. She also told me that if anything we had bought from her wasnt needed, she would take it back as long as we didn't open the packages. Well, after fiddling with the dryer while my daughter had the whole thing apart, it worked! Didn't need the parts after all. So she took the parts back today and Judy took them back, issued a check and said she almost called us yesterday to see if everything was okay with the dryer. Now, THAT is customer service. And that was after she had told me to call the store number any time over Christmas if we needed to ask questions or needed something else. Even CHRISTMAS DAY! I had bought the dryer from them a couple of years ago with hesitation because I could have gotten the same dryer at Lowe's for $50 less. But they offered same day delivery and take out my old dryer. That already was worth the extra. But the fact that the money helped a local business out and THEN went above and beyond for my family cinched my five star rating for a local business. AMAZING!

My new washer and dryer were just delivered and installed, quickly and efficiently! The gentlemen…read morewere very professional and helpful! Chris at the store helped me understand all the nuances of w/d technology as it's changed a lot since I last purchased. What I appreciate is the business is local and they service what they sell - no contractors that don't care if done right. If I need any appliances in the future, I will definitely buy from Chris and Discount Appliances! Check them out!

It sucked several years ago I was going through kemo and had Ruffalo look my washing machine. The…read moreperson who showed up said it was the drum. New parts $450 not worth repairing. We used the laundry mat for over a year when I found out to try in a different setting. It's been working ever since. Got screwed. THANKS.

We have purchased 2 washing machines and one refrigerator from them…read more The first two transactions went very well. The final transaction not so much. We made a mistake with our measurements and when they came to deliver the fridge they couldn't because of our mistake . We had to take out the upper cupboard for the refrigerator to fit . They told us to call back when we did and they would deliver it the next day . So we did and they told us they could . The next day , delivery day they called to say that they could t because their delivery men all had Covid .After several phone calls on our end they finally told us they could deliver it 9 days later . When they did finally deliver it we asked the guys how they were feeling after having Covid ? The delivery man said what are you talking about we didn't have Covid . No one had Covid . Needless to say we will not be doing business with them again. You lie about the delivery and Covid what else are you lying about ? Sad. We wanted to buy local and support local businesses. Is it wrong to expect the business to be honest ?

Kysha Alex was incredibly helpful with my flooring quote. She was knowledgeable, patient, and took…read morethe time to answer all of my questions. She made the whole process easy and stress-free. I really appreciated her excellent customer service!

The aisles have become so obstructed with product specials, moving stairs, abandoned work in…read moreprogress that it is almost impossible to get through with a cart. I believe it is a violation in case of emergency evacuation.