We have been clients of Riverwalk for several years and have entrusted them with the care of two…read moredogs and one cat. During that time, both of our dogs passed away due to old age, and our cat is now three years old. Throughout those years, our experience with the veterinarians and technicians has been consistently positive. The staff is knowledgeable, professional, and clearly dedicated to providing quality care for their patients. The reason for this review is not the quality of care, but the clinic's prescription refill policy. When attempting to refill our cat's flea and tick medication through Chewy, the prescription request was declined because our cat had not had an annual wellness exam. When I contacted the office to understand the reasoning behind the requirement, I was told that the exam was necessary to maintain the veterinarian-client-patient relationship. However, I did not receive a clear explanation of how a routine wellness exam for a healthy, three-year-old cat would impact the decision to approve a medication he has been safely taking for the past three years. Veterinary regulations may require periodic examinations before prescriptions can be authorized, and if that is the case, I would have appreciated a straightforward explanation of that requirement. Instead, the responses I received felt generic and did not address the underlying question of why the exam was necessary in this specific situation. For many families, discretionary spending is carefully evaluated. Requiring an $83 wellness exam solely to authorize a refill of an established flea and tick preventative adds a meaningful expense without a clearly communicated benefit. While I understand the importance of routine preventive care, I believe clients deserve a transparent explanation of the medical or regulatory rationale behind policies that require additional visits and costs. My overall opinion of Riverwalk remains positive because of the quality of care they have provided over the years. However, this experience with prescription refill policies and the lack of a clear & logical explanation has been disappointing and has changed my perspective on an otherwise excellent practice. Note that this might be the case with all veterinary clinics

Dr. O'Gorman really a smart, intuitive vet~ known him a long time; I highly recommend!read more

Review update - my cat seemed sore after her visit for a few days. The small cage is not what I…read morewould recommend, it was the only one available when I booked it - that's the reason for four stars because other than that, they were friendly and easy to work with. I left a review on google with this feedback and the business replied that I left a 5 star review on Yelp so I'm updating it. Not a great response in my opinion!

Always use the boarding for my dog and today I waited 15 mins to even talk to someone. Then on top…read moreof that it took them about 10 mins to bring him out. I don't know why it would take almost 30 mins to pickup your dog. Will not be coming back it's dirty, unorganized, and overpriced.

Over the past 25 years of owning pets and working with multiple veterinary offices, this was easily…read morethe worst level of customer service I've encountered, and it's not even close. The issue stemmed from a simple and reasonable request. I had an unused prepaid service from the prior year for my pets' physicals. The service was never used and therefore cost the practice nothing. I requested that it simply be applied as a credit toward the same service this year and even offered to pay any difference in pricing. I also provided a legitimate and provable explanation as to why the service was not used at the time. Instead of being accommodating or even attempting to work toward a reasonable solution, the office was rigid, ununderstanding, and ultimately unpleasant in their responses. There was no effort to consider the situation beyond a strict, one-dimensional policy approach, showing an inability to apply basic judgment or common sense. After raising the issue, I received a phone call from a member of the receptionist team whose tone was condescending and dismissive. I was told they were not willing to work with me and that their position would not change. Shortly after that call, I received a brief follow-up email stating that my account had been inactivated, my pets' upcoming appointments had been canceled, and that I would need to find a new veterinarian. This was done without my request or agreement. Communication overall was abrupt and unprofessional, with no accountability or willingness to resolve the issue. The experience left a clear impression of a facility that prioritizes money over customer service, reasonable accommodation, and good business practice. The owner, whom I requested call me, would not. Again, pointing at poor service. To be fair, the office itself is very nice, the location is convenient, and parking is adequate. Scheduling appointments has always been easy, and their email and text reminders are helpful, so in that part of the business, they are doing something right. However, none of that makes up for poor communication, inflexibility, and a lack of professionalism. The inability to think beyond a rigid, one-dimensional approach also gives me pause when dealing with medical professionals who are often called upon to think more broadly and problem-solve complex issues that can be challenging to diagnose. I would strongly recommend looking elsewhere if you value responsive, thoughtful, and client-focused service.

We have an older cat that needed dental work. She did not want to eat. When they gave her a…read morecheck-up they said it was critical. We entrusted them for her care. While she was in some pain, they gave her pain medicine. She is so much happier now. Tooth cleaning is not cheap but I highly recomnend Bartonville Vets to get a check up for your pet. We will see them again soon for our other pet.

We have brought our big furry dog here on multiple occasions, and Trisha has always done an…read moreoutstanding job of transforming him back into Prince Charming. Six out of five stars!

Trisha did an amazing job grooming my fur baby, Teddy Bear, who is a 4 month old red Wheaton toy…read moreminiature Schnauzer. I had previously had him groomed somewhere else and paid $95 including tip and he didn't look much different than when we dropped him off. He now looks like a schnauzer despite his unusual coloring. I highly recommend Sudzee if you are in the Justin, TX area!

Love taking our dogs here!!! They're consistent and love on our pups so well! We highly recommend…read moretheir grooming and daycare services!!

Laura is an excellent groomer. She listens and follows my preferences for a great looking poodles…read moreevery visit! Thank You, Laura!

Love, love, love this practice. Our bunny is almost 11 years old, and I brought him in for some…read moretreatmen. The staff loved on our Percy, and they gave us the best of care... even calling the next day to check on him... highly recommend this practice!

This clinic is great, I will never take my pup anywhere else. The vets, techs and all staff are so…read morefriendly, welcoming and always give extra care to my adopted/nervous pup. Clinic is diligently clean. I appreciate that are easy to schedule with and on the few occasions we've needed an emergency appointment they got us in right away. Thanks to DOVMC my pup is happy and healthy!

Manny is so excited to come play with his friends, he starts whining as soon as he realizes we're…read moreheaded to DW! While we do walk him daily, he obviously loves the social interaction he has at daycare! At least once a week, we take him there to see his friends and scoop him up to return home for some much needed nap time. The holidays are great too because the team takes pics that you can pay for as keepsakes! The staff are all friendly and welcoming! Socialization is very important to help build confidence, mental stimulation at all ages! Yes, it's a splurge but we love giving him some extra avenues to play with dogs of all sizes! Go there, try it out, and your pup will be a better well adjusted friend for the effort!

New groomers and staff are incompetent, untruthful and disrespectful. We have been loyal customers…read morefor boarding and grooming for years but we will never trust Doggie Wonderland with our dog again.

I am extremely disappointed with my experience. My pet was discharged from the grooming appointment…read morebecause they became anxious during the service. Instead of taking the time to work with them or discussing other options with me, they stopped the grooming altogether and sent my pet home without even completing the service. I understand that not every pet is easy to groom, and safety should always come first. However, I expected more patience, compassion, and professionalism from people who work with animals every day. Anxiety is common in pets, and how it's handled makes a huge difference. Unfortunately, I left feeling like my pet was given up on rather than cared for. I cannot recommend this company based on my experience, especially if your pet is nervous or needs a little extra understanding.

Male associate was incredibly rude. I asked if I could interact with a cat I was interested in…read morebuying and he insisted that they could only let me play with her if I was serious about buying. I said I am serious about buying, but how do you expect people to buy your cats if they can't meet them first? He said again, "Are you absolutely sure about wanting to buy this cat?" to which I said yes for the second time. He said "Well you have to be at least 18 or older or have a parent or guardian to adopt."..... I am 26 years old. So I told him I am 26 and he circled back AGAIN and said "Okay well do you think you're actually going to adopt the cat." I left and went straight to Petco where I was holding a cat within the first 3 minutes I was there (and I adopted her too). No wonder PetSmart has a hard time selling their animals, who would want to feel uncomfortable and berated by the staff for simply holding a cat before adopting? You guys need to change your pet handling policy. It's a SHAME you can't even touch the animals before you buy them unless you're "serious", and I was serious! I will most definitely never be coming back here. I don't want to feel uncomfortable for asking to pet a cat and for a place that "loves pets", it's terrible that we aren't allowed to love on them. Petco will have all of my business now!