Service and cleanliness of this chain location has gone downhill over the last couple of years. Came in tonight for a change of our regular spots, and was assigned the a waiter that was asking us "would you like anything else?" on his first trip to the table. We hadn't ordered a drink or food...can you see we're at a cleared table? Unfortunately...we proceeded to correct his mistake and ordered drinks and food. He continued to have numerous similar trips to our table...was rushing us to clear plates while we had forks in our mouths. Then after we were fed up with him (not the food), we asked for our bill. As soon as we signed the receipt, he was back to pick it up like he was jonesing for something. If you go to this sad place and get Jordan B...just grab your coat/purse and walk out. It's not worth ordered or enduring this idiot. Matter of fact, stay home and eat a bowl of cereal or ramen. read more

The customer service was decent very friendly of environment. This place a seven out of 10 stop by whenever you're in the 804 area read more

And also wanted to the say all; the staff we met was wonderful!! So friendly and helpful!

First and last visit to Outback will stick with Texas Roadhouse. Only giving 2 stars because the waitress was attentive. Wife ordered a medium ribeye that came out rare. Waitress said she would get a new steak for my wife and the manager would bring it out, they brought out the same steak recooked. I ordered a medium prime rib with loaded mashed potatoes no cheese. Supposed to come out with horseradish sauce but no sauce so I had to request it. Mashed potatoes came out with cheese but the waitress caught it and fixed it but the new potatoes came out without bacon. $90 meal and we still gave our normal 20% but I left a note to the waitress that her kitchen staff is going to cause her to lose tips. As a professionally trained chef, I know how to run a kitchen and I love to go out to eat instead of cooking sometimes but this was a joke. Plus, they didn't even care enough to scratch the appetizer or give a discount due to their mistakes. Bad management!!! read more

See all

Horrible service. Decided to give this place a try for dinner. After being sat, the server came over and took my drink order. I ordered a glass of red wine. A few minutes later a second server brought me a bread and water. 25 minutes later, I still didn't have my glass of wine or even ordered my dinner. 25 minutes is way to long to wait on service and the place wasn't busy at all. read more

I would say the new to me menu since my last visit was a nice change. Hadn't been in quite some time due to my previous two visits my ribs were not very good and an eight ounce steak was the same size as a six ounce when orders came. Felt cheated, same size steak different price. Steaks were still suspect but over meal was pretty good. Waitress was tight with the bread but it is what it is. Would probably visit again in the near future. But have to remember to wear non slip shoes. Floors were jacked to get to the restroom. read more

7/8/20: Just picked up our curbside to go order. We were missing Mac-n-cheese bites & sugar/cinnamon for my sweet potato. The steak in the kids meal was supposed to be medium, but it was well done, sour, and tasted like a piece of rubber. It was tough to chew & no flavor; not even salt and pepper. I have to give that to the dog. My son enjoyed his cheeseburger kids meal, but he would like that from anywhere no matter how bad it was. He's 10. The food was soggy which is why I don't like carry out, but I was so hungry that I still tried to eat it. I'm being generous with this 3 star rating & it's only because the bread loaves saved them. I love their bread. With all the missing food/items, they will be sending us a gift card. We definitely won't be using it at this location. read more

Outback Steakhouse - Steakhouses Near Me - Colonial Heights, Virginia

Was there on 3-2-24 My first impression was from the hostess telling us that there would be a 20 minute wait. There were tables available but I guess not until the amount of time has passed to make you really want to commit. You should not. We sat not only at a table but the one right in front of us when we came it at the door that was empty the whole time we were waiting. It was a booth that they have redone to simulate airline seating. We had no drinks or menus from 8:41 to 9pm. We could tell our waitress was busy as we made our order for drinks and an appetizer. Everyone jumped in as items came by from different people. I had decided to try the new ribeye special they had on a separate menu that looked really good with a 'grilled onion' and special butter on an 18 ounce steak for 32$. My wife got the Alice Springs chicken. Both were shockingly bad. Her chicken was missing the ingredients and my steak was 1/3 bone and 1/3 fat. It was not at all 18 ounces and looked like the kind of steak I would get in a mexican place at lunch. The butter was a ball of frozen goo that looked like it had been scooped out of a freezer. The onion was out of a bin and not 'grilled'. For a meal at the cost we paid this is a chain just like Applebees and O-chucks that we will avoid for family events. There are better options in the area and this was a gift card stop to use it up. I do feel like they are trying to squeeze more for less but rolling up to no people in the entrance area and then massive delays sets the stage. Poor food is the end of the show. I rate the steak I had worse than when SageBrush was open and I suspect that this is where the kitchen staff went when it closed. Train them that a ribeye that looks like it was in a blender before you cook it should go in chili not a high cost plated dish. read more

CLEARLY managing partners don't care but Staff members are clearly overwhelmed with staff shortages and poor management on Sundays. That said they were amazing and kept a professional attitude.. Food was just okay which we expected with short staffing. Hope they all get good tips despite the lack of help. read more

The food wasn't bad, but the service was HORRIBLE. Table didn't get cleaned, waiter barely came. HAIR in food read more

Outback Steakhouse - Steakhouses Near Me - Colonial Heights, Virginia

See all

We always liked this location but haven't eaten here in years preferring Firebirds which is closer. We were nearby for lunch and decided to try it out again. While prices have gone up everywhere, dinner included two sides so it was a decent value. The Caesar Salad was just like I remembered it, the right amount of dressing and lots of grated Parmesan cheese. The loaded baked potato was good too. The NY Strip was large, juicy and tasty. Only issue was that I ordered medium rare and it came out rare. I didn't send it back as I was afraid they might overcook it. Besides I was taking half home and it would reheat nicely in my air fryer. Jackie our waitress was great, took our order quickly and checked in on us during our visit. read more

Manuella at The Colonial Heights Va location was an amazing waitress. she was pleasant, attentive & just all around amazing!!! the food was amazing & cooked perfectly!!!! read more

Food was good but it took Forever to get it, I don't know if it was a kitchen problem nothing was mentioned. Wait staff was pleasant but seemed inexperienced. read more

12/14/21 My sisters Birthday . This is terrible 40 min to wait to get seated. Nobodyyy was here!! We ordered and 50 min later not even our cheese fries or Cesar salad. The manager came out in a hoodie and sweats. Y'all so unprofessional and didn't even apologize. We had to ask for another manager he came from the kitchen where he was cooking(Carl) . It was awful service and communication. The salads were awful. The ended up comping the food but none of us will ever return ! read more

Outback Steakhouse - Terrible drinks ! Flight taste like syrup. - Steakhouses Near Me - Colonial Heights, Virginia

See all

Dominique had a great impact on our wonderful evening. The order was as ordered and hot. Our server was excellent! The steak was cooked perfectly. Very attentive server she was all over it and multi tasking! read more

Outback Steakhouse - Bone in rib-eye, mixed vegetables and broccoli - Steakhouses Near Me - Colonial Heights, Virginia

Golden Corral's steak was better! Their steak was old. The service was Weird. Prices too high for what is just a local old bar. I won't be back. read more

We were a large party. Everyone enjoyed their food. Good Food!! Best Service....ask for Tasha!!!! Please ask for Tasha. read more

service was amazing with Tyler. We took his table for a long time and he was so attentive. read more

Last time we went we waited for 50mins and the lady came and brought us our check... before we ever got our food. We tried again about a year later and got blooming shrimp (complete grease) and a bone in rib-eye MEDIUM... steak came out rare and inedible. There were pretty dead when we got there but yet we waited for so long for our drinks, so long for her to take our order, so long for drink refills... so long for our check so we could just gtfo of there. Never again. RIP Outback. You are dead to me. read more

Our server Mary was wonderful. She's very personable and sweet. I think there were other customers being rude to her, and she does not deserve that as she is quite wonderful and nice. Food was good as well, their Cesar salads are my favorite. A great experience, Mary was the highlight, so sweet. read more

Used to be horrible we have it another shot it was great for a few months now the past 2-3 times it's back to usual poor service food is just threw together not one but two hairs in my plate the table behind us had hair in there food also. We won't be going back. read more

I ordered the hand breaded chicken tenders, side ceasar salad & baked potato. We also ordered salmon, potato soup & rice. Salmon was deliciously seasoned & the chicken tenders were good. We will most definitely come again. Our waitress was on point! I was so anxious to eat I forgot the pictures. read more

The food is good but customer service is bad from manager on down and the kitchen is very noisy.

I stopped going to Outback about 2 yrs ago. Reason, poor food and poor service but I tried it 4mths ago to see if anything has changed. It hasn't. Made another mistake and tried it again today 3/12/24. Found out service is a little better but the steak was so tough it was extremely hard to chew. Neither was it cooked the way I asked. Literally burnt on both sides. They also have changed their tangy tomatoe dressing. It's not as good as it used to be. You might ask did I tell the manager. The answer is no. Done that before, doesn't seem to do any good so I won't be going back there anymore. Have you noticed customer service and good food is a thing of the past since covid. I have. I only gave 1 star because I had to. read more

I can't believe I had to wait an extra 10 minutes! My time matters too, you know? This is terrible customer service. You need to do better at respecting people's time. I expect prompt service, not excuses. read more

The food was so good! And the service was amazing. We had Hannah as a server and she was so nice and welcoming. Will definitely come again.

Erica was such a great serve and super sweet definitely will be coming back. She made sure our food was on time and always checking in. Made us feel so welcome and warm! read more

Hannah was amazing! Thank you for the great service. The food was excellent and cooked to perfection. Definitely will return soon.

Stopped by for lunch and it is worth mentioning that the service was top notch today!

My experience today was very accommodating and delightful thanks to our server Nhy. She was very welcoming and made sure that we were satisfied from beginning to end. Will most definitely return back because of her. read more

The food and the service was great. The steak was cooked perfectly. The lobster tail was also cooked perfectly. The mashed potato with nice and warm. And the vegetable was fresh I'm very tasty. read more

We eat out often and by far last night was the best service we have had in a very Ling time. Mary B. Was fantastic! She has a great attitude, she hustles, she's an amazing person. Thank you so much for being the person you are. read more

Service excellent, food very tasty. Food was tasty and filling. Never seem to disappoint when we come.

The reason I don't feel like its all that great for groups is because although we had|have 6:30 reservations there are 18 of us sitting at a 4 top blocking thru traffic near the bar. The wait staff keeps looking at us like we set that party of 3 at our reserved table. We asked the manager if she could maybe comp the other party a desert or something to move. She said she would ask but we never seen her go over there. This is a simple mistake that management was unable to correct. Part of our party is already talking about taking off. This this the first time in awhile all of us has been able to get together. What a waste of time! As a follow-up, the remainder of the group finally was seated and the food was very good. I believe the manager compt us three blooming onions for their error. I just wanted to add this because i do try to be fair. read more

I recently visited my favorite steakhouse, so I thought. First off, this review has nothing to do with the waiter, I forgot her name, but she was good. I ordered a medium well steak and rib combo with a baked potato and a ceaser salad. Everything was good, so I thought, 15 minutes later the waiter comes back and informs me there are no more baked potatoes, so I substituted with another salad. My entree comes to the table with third degree burns on the outside, tough as World War 2 leather on the inside. Okay maybe stevie wonder was cooking it. It goes back. A little while later steak number two comes to the table, charred on the outside blood raw on the inside. How The F&%$ do you do that? I thought I was in an episode of the big bang theory where Penny summed up her cooking skills in the exact same way my second steak came to my table. I was too done, I walked out never to visit outback again. read more

I attended outback today and Nhy was my server, she was absolutely fantastic! Will be returning.

The saving grace of this restaurant was the person who waited on us was very attentive. My steak was done right but my husband's steak was tough. I wonder if they have a banquet manager who would make sure the floors are clean. Floors were littered and bathroom was filthy. Such a pity since I have seen how this restaurant used to be outstanding. Why can't that be maintained? I wish I carried my phone with me when I went to the bathroom so I could have taken pictures... read more

Service was good considering they are probably short staffed but blooming onion was burnt and my steak came out grey like it had been cooked in a microwave- gross! Will stick to Texas Roadhouse for sure read more

Went there with my mom for lunch and everything was as it should be. Good service, steak was done right. All around good meal

I had Justin Gregory as my server and it was THE BEST food i've ever received from outback EVER! service was fast didn't have to ask for anything extra and it was hot and good ! read more