Everything about my experience with Norman Bros was great. I got a quote quickly and was able to…read moreget an appointment for a transmission drain and fill. I showed up to the appointment on time, and they immediately started work on my vehicle. Raymond was really friendly and easy to talk to. He asked if I wanted to take care of an oil change while I was there, and -- since I was due -- I agreed. My vehicle was actually ready a little faster than quoted, which is always great, and not only that, but my price was actually under the quote! I didn't feel ripped off nor did I feel talked down to (an issue I've run into elsewhere as a woman, unfortunately). This shop is a bit of a drive for me, but the quality service and transparent pricing makes it worth the trip.

I used Yelp Assistant to find this place, which was so helpful because I wanted somewhere that…read morecould fix my brake pads for a good price and were trustworthy. All the other places were super expensive and when I messaged this spot, they answered right away and gave their prices and were very honest, which is something I was looking for. When I got there, I dropped off my car and it was super easy. You just have to fill out the sheet and he was even kind enough to also add on the oil change that I wanted even though they were pretty busy. It took just a few hours and I came back to pick it up and the cost was so much better than if I went anywhere else just to do one of those things. I will definitely be back. This will probably be my go to spot for forgetting my car fixed!

Requested brakes replaced and rotors replaced on 2004 Toyota Rav 4 . Assumed they needed done…read morebecause our records show last time front brakes were replaced was in 2011 and rear in 2013 and since then 130thousand miles driven. At the end of the day we paid 174 for a complete brake flush and were told we still had 50 percent pads left front and back and only one pair of rotors would need replaced if brakes were to be done at a later time. Very honest and good quality repair. Left shop with brakes engaging much better now with fluid exchange. Highly recommend and we will be using this business in the future for both our Toyota vehicles

So incredible, highly recommend! Showed up last minute without an appointment for a small fix,…read moreLance was able to squeeze me in and was so friendly and informative throughout the process. Excellent communication and speedy service. Couldn't recommend enough.

I'm so happy to have found a motor repair shop with such an honest, professional and efficient…read moreteam! My beloved old Toyota Corolla 2004 needed a new windscreen wiper motor and Denis Aparovic not only replaced the motor but the piping and parts that made it functional. All this cost less than the estimate. I took the car back later to have the rubber seals around the back doors tightened, and again the repair was completed quickly, efficiently and cost less than the estimate! In addition they checked my tires ( which needed air ) and straightened the rim of one - all this care included in one visit. They really pay attention to everything and I couldn't be more grateful. I won't take me car anywhere else! Sue Hepker

Fast, reliable and affordable car service/repair. They worked on my car and were transparent on the…read morecost and breakdown of services. They were easy to deal with. Will use them again.

Scam shop, I took my car in and they overcharged me for things that they didn't service, and…read morecontradicted a bunch of claims they made before "working" on my car. They did no real work and kept my car for 3 days, told me I needed to pay 1000+$ in order to get my car back. And to just let them do the mundane tasks, so I took myself to a different shop. I would not recommend this place as they are scammers. If I could rate this place 0 stars I would.

Don't go. Price gauging 100%. An hour of diagnostics is $150. When they didn't "find" the problem…read morein an hour he wanted to charge me an additional $750 to keep looking. $900 total to possibly NOT find the problem. No credit if the problem was found, did not give me any other option. In fact said "what do you want to do". Will never bring any vehicle here. 1 star for the cute dog.

I had a good overall experience here after a vehicle breakdown, which is never a fun time…read more I used AAA to have my high-mileage crossover SUV towed on a Friday night after the steering locked up and the vehicle wouldn't start. I suspected the alternator due to those and other issues. This RPM Automotive (owned by Pep Boys) was nearby and listed on the AAA site, so I went with it -- and had had an OK experience at this location many years ago. I called that Friday night and left a message explaining what had happened and what I'd noticed. The next morning (a Saturday morning), I got an automated text with a link to a site saying that someone had been assigned to begin servicing my vehicle. I still hadn't heard anything by that afternoon, so I gave the shop a call. The man who answered the phone told me that no one would be working on my vehicle until Monday, which I sort of understood but would have appreciated being told about. Monday rolled around, and before 8 AM, I got a text inviting me to go to a website and view my vehicle inspection report. I looked it over and saw that the alternator was listed as the issue and also observing that I had a caution light on my dashboard on (which I knew about but am glad to see was observed). However, a few things that I knew were minor existing issues with my vehicle weren't mentioned, and I'd have expected them to come up on any report. But again, they were minor. I didn't see any updates or receive a phone call for a couple hours, so I called the shop. Someone answered the phone and I explained I was looking to see if an update and quote were available for my vehicle. He put me on hold and another man picked up. That man asked why I was calling, I explained, and then he was silent for about 15 seconds. He then asked rather rudely if I had even brought my car in yet, to which I paused for a moment because I couldn't figure out how the response to "My car was diagnosed with an alternator issue there this morning, so I'm calling to find out when it'll be ready and what the cost estimate is" was "Well, is your car here?" And I'm always a bit concerned when someone who has my car doesn't know that they have my car, y'know? Anyway, he paused again and eventually told me that the inspection wasn't even done yet and that someone would call me. So I thanked him and hung up. About 45 minutes later, I got a call from a lovely woman who discussed the vehicle inspection findings, gave me the price, and told me my car would be ready that day. She proactively noted that I'd be getting a discount as a AAA member, too -- huge points to any business that gives the discounts they claim without you having to ask for it. I got a text three hours later that my vehicle was ready (earlier than expected, yay!) and went to pick it up a bit after that. The gentleman at the front desk was also friendly, and payment was quick and simple. The price wasn't cheap, but as someone who always researches the upper and lower ranges for automotive parts and labor, I found the cost to be smack dab in the middle of those two ends, which I was OK with. My vehicle is running without any of the major issues I encountered, I don't feel like I was lied to or take advantage of, and there was no attempt to add in unnecessary stuff. Outside of a few missed communication opportunities and one unpleasant phone call, things were nice, smooth, and fast, leaving me to have RPM Automotive on my list of shops I'll consider in the future.

3.5 no way. I am a fleet coordinator for a private school. I use RPM all the time and get the…read moreBEST customer service, great quality of work, and the prices are unmatched. Let me be clear, I don't work for neither did I get paid to write this review. Just seen a great business in my community not getting it's just due. If you don't believe me just stop in. Also, if you ask them what work is being done, they will take the time to explain. I even take my personal vehicles there.

I called for an appointment and the same day took it in. Everyone was pleasant. They are easy to…read moretalk to. The quality of work was impeccable. Price was reasonable. So glad we found this place

I called this business looking for a place to have my truck serviced! I was told they do not…read moreservice Mercedes however the gentleman on the phone was so helpful, he gave me two references and even gave me details about both(obviously these were people he knew well) I called one of them and took my truck there and I'm very happy with the service. Thank you so much don't come across people willing to help often if there's no benefit to them, I really appreciate you taking the time to give me some Great referrals, I will recommend your business solely from that experience!

Fantastic work! I stopped in for an oil change on a day that only one mechanic was available. As a…read moreresult, I needed to schedule an appointment for later in the day and was in and out!

I began working in the Baymeadows area just over a year ago. I had some repairs needed and the…read morepeople I work with recommended Pep Boys. I was confused. I thought it was a retail store but I drove by, saw that it was in fact a shop and figured I had nothing to lose. The nicest, most courteous, skilled and highest level of integrity I've seen in a shop since I moved here. My most recent repair entailed replacing the shield under my engine. The receptionist showed me the best way to obtain the part and they installed it once it came in for an extremely reasonable price. Going to a shop can be a scary experience. Trust these guys, use these guys for all of your repairs. They are your partner to keep your car running well and for any repairs you may need. They are sincerely trustworthy and highly value your business.

I am amending my original review based on an extremely positive phone call with the Coggin General…read moreManager today. I initially felt we did not receive a fair trade-in for our 2013 Corolla, but after speaking with the GM, was most kind to take time out of his day to return my call, I now have a much greater appreciation for how Coggin runs their business. I now understand that the deal we received was more than equitable and I have a fresh new perspective of Coggin Toyota. I will definitely go to Coggin for my next new vehicle when that time comes. I sincerely appreciate the responsiveness of the Coggin GM and his detailed explanation of their business model. I am a much happier customer now! Thank you!

Took over 7 hours to get my oil changed…read more Horrible experience here, I would give it 0 stars if I could. I had a service scheduled at 11:00am, went to drop off my truck and was ignored for 15 minutes, finally flagged someone down and got checked in. Told me it was going to take until 3:00pm to get the oil changed and new tires. which I thought was already extremely long. Got a text saying my truck was about to get inspected at 2:45pm and called them at 3:30pm to check on the status of my truck, they said it was going to be another hour, called back at 5:00pm after not hearing back and they said I could come pick it up because it would be done soon, was stuck waiting there until after 6:00pm. Over 7 hours to get an oil change and new tires is insane, it wasn't an engine replacement or anything crazy. Go to Keith Pierson Toyota, it's only 15 minutes away.