So we had an appointment for just an oil change for 1:30 pm I was going to be running late since I live in Simi Valley and wanted to give a courteous heads up if we can still be seen before I drive out there. The women who answered checked with the advisor and advised that is no problem to get there around 2 ish. So we arrived 2:10 pm and my husband waited in the line just to be turned away (even though they said it was okay after speaking with the advisor). To make matters worse Amie was absolutely so rude to my husband. We are coming from a far with 3 little kids mind you it's been so hot so being pleasant was just all we asked for. They made us reschedule for Monday but with not being treated with respect we will definitely avoid coming here at all costs. I've been a BMW owner the past 10 year's and every time I come in there's rarely any issues. read more

I will be updating this review with a list of names of employees who were absolutely rude and unprofessional. I am at a loss for words of how these employees are still in their jobs. You sell people cars and when they need you the most you just brush them off. You dont deserve your jobs! read more

Terrible service from the parts department. Called to let them know I was coming and really needed my key, department closed before 5pm. No common decency to let me know not to bother rushing / driving. Very frustrating. No help from anyone inside... evidently nobody knows anything and everyone leaves early. Thanks for terrible service. read more

I really recommend you buy your new car from here. Rene is doing amazing job. I just bought a car from him and he helped me a lot. Thank you so much Rene. read more

I had made my car appointment two weeks earlier because something was wrong with the sun roof and I'm driving a x6 bmw 2023 and they are supposed to give me a loaner car that is at least a little close to the price of my car. I went their at the start they said they would give me a i7 bmw 2023, but they lied to me and gave me the most basic model of a x2 bmw and I could not even fit inside because I am a tall guy and I told them to bring my car back and I would take it to another bmw dealership for better service and a better loaner car. read more

Thanks so much Pacific BMW, My sales person Ara was So helpful and had patience with me, he worked around my work schedule. Made a car buying experience very easy. read more

I recently brought my car in for service at Pacific BMW and had the pleasure of working with Allen in the service department. If you need anything service related at BMW, definitely ask for Allen! His dedication and exceptional customer service make all the difference. read more

I'm only giving them 1 because their service department does great. Stay away from ALONZO from lease end. Never have I seen someone have a power-trip with so little power. Lease end department, what a joke they purposely don't give you an appointment before you have to return your car so they can say your 36 month warranty is done. That's when they try to charge you $750 for an oil change. Had my appointment, I was there on time they couldn't get things done on time. Went back the next morning lease end department (1 person in the whole "department") shows up an hour late. Then I'm told they can't squeeze me in to return my car and that they have to do another inspection when the previous one was done less than 10 hours ago. What a joke paying all this money to get a "bmw" and you get treated like this by a group of clowns who hate their own jobs. They called me for weeks to get my new car from then, they wouldn't work on a deal for me and when you get a car from a different bmw dealership this is how they treat you. Also good job on having one person in one of the busiest dealerships to work lease end on a Saturday. Other people work during the week and maybe you should take that into consideration and have more staff working in other departments instead of having 20 people in sales walking around doing nothing. Thank you for your top class service. Do yourself a favor and go to Monrovia BMW and ask for Shannon for all your lease end vehicle return. read more

I will never purchase another BMW in my life,I've never been so disrespected. If I had the option to give them a negative 5 star I would but unfortunately 1 is the lowest go figure. I can sit here and write a book on how bad they treated my situation but I'll good luck to whoever doesn't read this post hopefully they won't screw you over the way I did. read more

I had such a great experience buying my new car! I contacted Bob via a referral from a friend who had nothing but great things to say. And, sure enough, the rave reviews were warranted! Bob made the entire experience quick and headache free. He located a vehicle that was on its way to the dealership that met all of my requested needs, and then held the car for me until my return while I was out of the country. Negotiations were a breeze, and Bob made sure I spent as little time at the dealership as possible for financing & delivery. This is my 3rd BMW, and Bob's personalized service just ensured that I will be back for a 4th in the future (and I will be working with him exclusively!). read more

My past experiences with our X4 a few times and each time resulted in some shady additional charges. If that wasn't enough, after being told my car is ready for pick up, I end up waiting there 20-30 minutes while the staff chit-chat with each other and ignore me. I have finally given up on them after my recent experience. We got a "Drivetrain malfunction" alert on our car. I called to make an appointment and expressed that I would like to take advantage of the complementary pick up service because I was not comfortable having my wife drive the car to the dealership with this malfunction. The representative said told me they wouldn't do it. I explained that their website has it front and center, with very large letters that they now offer complementary pickup and delivery of serviced cars. She said they won't do it. I asked to speak to a manager and she said they don't have any managers. I then asked what happens if the engine fails while my wife is driving it there, and the rep responded that my wife would have to figure it out. I repeated that it's clearly stated on their website that they can pick up the car. She said "are you done because I am? I said that I need help with our car. She said "have a nice day" and hung up on me. I now have no idea what to do because we can't risk driving the car to Glendale. I'll never use Pacific BMW again and would recommend no one go their either. read more

So about a year ago, window shopping for a new car. Go to pacific BMW, test drive a 228, like it. Salesman quoted me "about $300" per month with $5k down. Groovy. Let's do it. Go into actually lease the car and of course $300 has become $450 somehow, cuz he was "talking about another car". It was literally the same car I test drove. A 228 is also the shittiest model they have, so I'm not sure how it could have been a worse car? The car itself is pretty good. More on this in a bit. So anyways, like a lazy asshole tired of being at a dealership, and in need of a new car, I agree. I'm signing papers in the office and get upsold on the care package too. "Am I to anticipate problems with this car?" "Sir you're mistaking 'problems' for general upkeep". Aight fair point. So I do that too. That includes the tire / brake package. Cut to a year later -- every time I've taken my car in for upkeep "that's not covered". The BEST though is that my brakes are making a horrible noise for going on about 3 months now. Go in cuz I'm like "I know I bought that fancy brake package"... "Sir, BMWs are known for their squeaky brakes. We can't service this"... dude. I'm LITERALLY paying monthly for this tire / wheel package YOU recommended for PRECISELY this reason!! You have got to be shitting me?? Funny side note -- first week driving the car drop my phone, of course does the thing trapped under the seat / by the seatbelt. Moving my seat to get it, and found 3 phat nugs of weed under the drivers seat. I don't smoke so not mine. I'm not a prude, but man - you literally sold me a car with drugs inside it?? And won't service my brakes? 0/10 - bait and switch, upsold for nothing, drugs in car. read more

Rafy H. at Pacific BMW gave me a great price on an X5 and made the process very easy. Communication with him was above and beyond from beginning to end. He was always available to answer my several questions. Rafy knew my budget and he worked with me to get me the best price for the car with the options I wanted. The process of buying the car was very easy and quick. All of the paperwork had been prepared and the vehicle detailed before I arrived at the dealership. Rafy also took the time to personally show me some of the options on the vehicle. I highly recommend working with Rafy H. read more

I had a terrible experience. It was my first time here and I was interested in the certified pre-owned section. The sales guy took us to the new car section and asked us to look around first and promise to return to get us in 30 minutes. He never returned. Maybe he is new and lack experience, but he can't keep his word as a common courtesy. I would not recommend. read more

I had a worn out clutch and flywheel, I bring my car here for a diagnostic. You would think they pull the transmission and check the clutch and flywheel, but no they did a test where they drove my car 20 miles, why do you need to drive my car 20 miles to see if the clutch is burned or worn? So they call me back tell me it will cost $5k to replace, I decline so they basically charged me $200.00 to tell me my clutch and flywheel were worn out. Their diagnostic report said they could smell the clutch. Ok look if you could smell it and the clutch is slipping then why drive 20 miles and charge $200.00 to tell me what I already knew. Regardless make sure to record your miles when you drop off your car! read more

I made an appointment, talked to a salesman for 5 minutes. He then left me alone for 40 minutes while dealing with another customer. I had to chase him down and then he passed me off to someone else who I had to re-explain my whole deal too. This process was extremely annoying and now I'm thinking of going somewhere else. Nobody has time for games and I don't care if Frank had 2 other sales to chase down. read more

I bring all my cars in here. I have 3 740s and an I8. When they attempt to fix the cars, allthey fix it yet the same problem keeps happening. Henry seems like a good guy but never seems to get the job done correctly. Brought the car in for the 3rd time different bmw same problem what's up with always the same problem lol. Took my other bmw to Beverly Hills and I don't have the problem anymore. Worst dealership in the area. Go to Beverly Hills BMW they do a honest job and you actually never have to come back. Also note that technicians make money on the jobs they do. Wouldn't be surprised if they are milking the warranty. I would think twice about going to this service center if your having to go back for multiple visits. read more

Pacific BMW - Every single one of my bmws for some reason has this problem lol. Oh Glendale why are you guys so wack at fixing cars lmao. - Auto Repair Near Me - Glendale, California

Purchased a 2020 X3 here and after less than 6000 miles/7 months the vehicle needed: 1 tire change, alignment, serpentine/drive belt, spark plugs, vehicle check, cabin filters, and an oil change. All together $3000+ in costs. When asked to speak to their sales manager about all these premature repairs and preventative maintenance, I was told i'd get a call back THREE times. Once I had the vehicle brought in by my sister to get at least a few things done, I had made an appointment for a day that they would have a loaner available. After all this effort to get the vehicle there for the critical maintenance, they refused to give her a loaner vehicle: because she's not on the insurance of MY vehicle. I don't understand what that has to do with the loaner vehicle, especially since she has her own insurance that they didn't even look at because of that. Never. Ever. Again. Go somewhere else because once you sign the dots they give you answers such as "sorry that's above me" and you'll never get any support. Worst BMW dealer Ive ever dealt with having 3 BMW vehicles purchased from dealers, in the last 10 years. No customer service. No reliability. And you're treated as nuisance when asking for any kind of assistance. read more

I want to thank Arthur at Pacific BMW for helping me get my car! Arthur was very helpful and patient as I shopped around for a new car. He answered all my questions and let me test drive all the BMW models I liked! I had an appointment at 10:30am and he was ready to go! Thank you Arthur for your 5 stars service. read more

My 2022 430i coupe had a check engine light which was causing my car to misfire and shake. I brought my car to Pacific BMW of Glendale because they had the earliest appointment available that included a loaner vehicle. So on Wednesday morning Sep 6th I leave my vehicle with Benjamin Aguirre the service advisor and took a screen shot of my mileage which was reading 40,245 and was the same on my odometer. Fast forward two days later Sep 8th I arrive to pick up my car and when I turn my car on I noticed my odometer reading 40,376. I checked my bmw app to double check and it was saying the same thing. I bring this to one of the advisors attention who then escalates it to his service manager Edgar Oganesyan. I explained all this to him and showed him my proof and his response was I don't go based off those numbers. Both service manager and director of after sales Salvatore Rubino kept referring to data they printed out stating it was data they pulled from my cars computer and that my bmw app was wrong. The BMW app also pulls data from the car and it updates every time I turn the car off but they didn't want to hear my reasoning and cared less about my evidence. Talk about not taking accountability and only trying to cover their own self. No care for the customer(myself) and not willing to come up with any solution. This BMW has terrible business practices, horrific customer service especially at the managerial level and definitely Unethical acts taking place. DONT EVER BRING YOUR VEHICLE HERE. read more

Bob is THE go-to person at this dealership. He is extremely thorough, patient, and overall a very pleasant and well-rounded person to converse with. He recently helped me purchase a X3 and never once was he pushy, nor did he rush me, in making a decision and closing the deal. His professionalism and genuine care is unmatched. I highly recommend Bob to anyone looking for a positive buying or leasing experience. He is the creme de la creme of car salesmen in the area. read more

The man said "Every car in the showroom are sold, so they cannot unlock the car for me to check up!" What a wonderful place to shop a car! read more

Pacific BMW - They are so rude! - Auto Repair Near Me - Glendale, California

AVOID SERVICE ADVISOR BENJAMIN AGUIRRE AT ALL COSTS! My service experience at Pacific BMW was terrible! I recently purchased a new BMW and my ambient lighting was not working as it was supposed too. I brought it in for them to fix it and BENJAMIN explained to me that the lights were supposed to be uneven. I showed him a picture of the same car as mine with the lights correctly working and he still refused to fix it. He kept my car for 4 days and they didn't fix anything. COMPLETE WASTE OF TIME. I would not recommend anyone visiting this dealership to get their car serviced. read more

Stay away. Don't waste your time. This is the worst brand affiliated dealership I have interacted with and actions are beyond unethical with complete lack of accountability. Reading other reviews it appears that others have had similar experiences to mine. Pacific BMW gladly wasted 8 hours of our time (and 250 miles of driving) by having a "change of heart" last minute after an agreement was already reached days ahead and reiterated the day of. Here is a summary of my experience: I inquired about a preowned X5 that matched the specs we had been searching for. This dealership is located +3 hours away from where I live and was slightly more expensive than a local option that I also considered. To avoid wasting time I asked to negotiate the deal ahead of time and made an offer that was a few percent below asking. Mr. Kim said he would confirm if it was acceptable with his manager. The following day Mr. Kim returned the call and said that the offer was acceptable and we arranged to meet at the dealership the following day to complete the purchase. In conjunction with this, and per Pacific BMW's instructions, I submitted a credit application, to put the car on hold. The day we went to the dealership, went for a quick test drive, indicated that we wanted to proceed with the purchase. Mr. Kim presented the purchase agreement that reflected to original asking price but crossed this out and reassured that the negotiated price was valid, and he was waiting for the acting sales manager (Thomas Kamenos) to authorize the price since it was co-signed by another sales manager the previous day. We waited for approximately 15 min and Mr Kim returned saying that they were unable to get a hold of the other sales manager, who was off, but again reassured that there would not be any issues. There were some repairs that needed to be completed so we already established that we were not leaving with the car that day, Mr Kim said we could leave and the paperwork/payment could be completed later in the day remotely. We made a handshake agreement and left. While halfway through the 3 hour drive home, Mr Kim called and said that Pacific BMW could no longer honor the deal but that it was still available at the full asking price. Naturally, I was in shock and explained all the reasons this was not okay and we already agreed on the terms. Mr Kim agreed but apologized, both on the phone and in text messages, citing that there was "miscommunication" between Mr Kamenos and the other sales manager. A few minutes later Mr Kamenos called as well. He was extremely dismissive indicating that despite what Mr Kim verbally agreed to, without a written contract such offer is not binding. All of this is documented in emails, texts, recordings. read more

It was time to replace my old internal combustion engine vehicle, and I wanted to switch to a fully electric vehicle. I test drove at least 12 EVs around Glendale & Beverly Hills. The Pacific BMW offerings were the best, the smaller sedan standing out from the crowd in terms of performance, sporty feel, and the car being fun-to-drive. I ended up selecting the performance trim and worked with Bob & Frank throughout the process. They were very knowledgeable and supportive with getting all of my questions answered. Having worked with around 8 makes during this search, I found that some competitors were having to use tactics to attempt to entice customers, while BMW is a known and trusted respected brand. The salesmen worked together to coordinate and support me in research as well as taking delivery of my new car. I highly recommend Pacific BMW and working with Bob or Frank. read more

This is to commend the excellent service and fair nature of Rene Karimyance as a salesperson, but also in his ability to market BMWs in the most respectable manner - no matter the shortage or egregious customer demands. He is a busy guy, but sits down with every customer to give them time that they deserve from start to finish, and doesn't upsell with any bit of disgust like that of a stale stereotype. He really did take his time, and was nice to my dad, which meant a great deal to me. I researched several BMW dealers - Santa Monica, Irvine, Beverly Hills, Valencia, Buena Park, Alexander Imports, South Bay, Monrovia and Escondido. All of them didn't match the volume Pacific BMW was able to provide in this market. Nor could any dealer provide options that were truly trendy when pre-ordering cars that were not just in demand, but the ones that would elevate the status of the customer. Rene was able to customize a car that was limited in number, and truly one of a kind with his knowledge of what sets BMW apart from BMWs and other car-markers. It does take 3-6 months to get cars at this point, so don't expect to find these cars on the lot unless its a truly mass produced car like a 2 series, maybe a 3 series, or a X model assembled in the US. Transparency - When it comes to negotiation in this market, Rene provided the full information on the landscape. In addition, he was also fair about financing options, noting when he could and couldn't provide info, and that the customer was ultimately not on the hook until they were truly ready. Isn't that something? That is the best way to do business, and that was only one step. I would, without a doubt, recommend you seek out Rene here whether through phone or in person, and do your research as well. You'll see that not only are his recommendations flying off the shelves, but they are the finest versions of the model you are seeking. Nice job Rene and Pacific BMW! You're the best and I can't wait to be back for another beast of a car. read more

Terrible service! Do not leave your vehicle here!!!!! very unethical experience getting our vehicle serviced. Why did my vehicle have over 100 miles added when we got it back? All " managers" have no answers for you and tell you they will not do anything about the problem. We will be escalating this issue to your CEO David Ho read more

Worst BMW dealership, it is ridiculous the lack of professionalism from client advisor and sales manager.

Hands-down the best car dealership experience I've ever had. Whether it's regarding buying a car or servicing my car I mean these guys have the most professional staff and the nicest facilities and inventory to go with it .After dealing with probably every BMW service dept in And around LA region I can most definitely say in my experience their service department specially my advisor Manny and also their amazing loaner department will always take care of the customer by doing the right thing .Make sure you ask for Manny and if you need to reserve a loaner please call in advance and by advance I mean 7 days in advance and they will have a loaner ready for you without delay. read more

Pacific BMW - Auto Repair Near Me - Glendale, California

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THEY GIVE CPO BMW A BAD NAME. This dealership does NOT care about their customers or their cars! Monday I went to buy a car, after agreeing on a price and details I went to look at the vehicle one more time outside when I realized the entire back of the seat was ripped side to side across the car probably a 4 foot rip at the base. There is no way when cleaning up this "Certified" pre owned vehicle that this was not noticed. As soon as you put the back row down it's right in your face. So this dealer wanted to sell a sub par car for market price. We agreed to get it fixed for me to purchase the car and we were going to move forward with paperwork but the curfew hit and moved up an hour and I had to go home. They said they contact me the next day about getting the seat repaired and we could do purchase paperwork. The next day they texted they were handling getting a quote to fix the seats and I said I was fine with that and I would come over to purchase the vehicle when they were ready. Another curfew day so they didn't get around to telling me to come buy the car until the next day Wednesday. They texted me at 1pm saying they were ready to do the deal, I confirmed the price and our agreement to fix. I then got in my car and drove the hour to dealership. I got there at 2:26. LITERALLY the second I shut my door to walk in the dealer they texted they sold my car I spent 3 days dealing with. These people wasted my time, during a pandemic and riots, they had me drive out an hour. They could have texted that someone was negotiating on that vehicle but they waited until they sold it. Money grubbing, swindling, bad dealership. No respect for customers time, I didn't leave that first day bec I wasn't sure I wanted the car I left bec of a city curfew that moved up hours in a matter of a single text. And I would bet ANYTHING that the person who bought that car was not alerted the seats were ripped at the base. I went and bought a CPO from a different bmw dealer the next day. THEY GIVE BMW A BAD NAME. Go to any other BMW dealer just not this one. read more

Do not bring your car here. The loaner department are untrustworthy scammers. I used a loaner car and upon return, the associate took a close up photo of the rim and zoomed all the way in until they could see a tiny scratch and proceeded to finesse me to pay for a complete rim repair. Note that the photo from before I took the loaner was from 3 feet away so there is no way to zoom in and see the "scratch". Truly insane. Please beware unless you have extra money to throw away read more

If you need to schedule service for your vehicle, Amie Gasabyan, Service Advisor is "THE Person". I observed Ms. Gasabyan with a client prior and she listens, advises and assures you that all concerns will be addressed. Amie goes above and beyond her call of duties. All this is being done with a smile on her face. I dropped off my car at 9am and within a couple of hours I was informed with the issue, and it was being repaired. Amie "THANK YOU " again for your assistance, your care and compassion will never go unnoticed. God Bless. Ultimate Happy Customer read more

I purchased an extended warranty and was told several times that it covers everything but tires and brakes. I even have en email with paperwork from their sales department that states this coverage. When one of the lock/unlock buttons on the interior fell inside the door I was told it would cost me $800 to repair. Uncovered, of course. This review comes after terrible experiences in the past with both the service department as well as the collision group across the street. Stay away. They don't deserve the one star I have them. read more

this place is a total rip off, My new bmw I4 which is less than 14 months old and has about 12 k miles on it began to give signal to check my tires and I kept getting low pressure readings on one tire Mind you I have purchased complete warranty on the car, the tires, the every screw and gadget , so I took it to them and I met one guy in the service department , he asked me to leave the car over the weekend , and on monday he texted me that the car tires need replacement and the allignment need to be adjuste with an estimate of over 1300 dollars ( allignment for 300 dollars, tires each over 400 dollars) for two rear tires, Mind you I brought the same car with issue on the tire few months earlier and it was supposed to have been checked for mal allignment and I was never informed about any problem, I told him I even have an application from BMW for car status and It did not show issues with that, he sarcastically said that the application means nothing, I told him look Mr Marco I have a total warranty on the car, he said no yuu have to pay this amount he said you can take your car and I said I shall pick my car to my surprise he wanted me to sign papers indicating my acceptance which I refused, my car is under warranty including the allighment , the labor and parts and this abuse is unacceptabole I am asking the burea of automotive to look to this case read more

This is regarding the service department. Had an appointment for 3PM, got there at 2:57. First guy checked me in and told me to pull up and that an advisor would be with me ASAP. At 3:20, I got someone's attention and asked them if anyone was coming. He said "he's finishing up with a customer and will be right out. Mind you, there are maybe 3 customers and 5 employees milling about this whole time. At 3:35 no one had still came so I drive out. Wasted an hour and a half of my time including getting there and back. Never again. read more

I personally recommend BMW of Glendale, California,. Hospitable and honest service, Thank you Vanessa for the assistance. -Hershey read more

Service check ins need improvement. The line to check in always extends to the street. The service requires an appointment, however, it takes 30 minutes just to get attended to. Please improve service appointments. read more

I WISH I could give this place negative stars. Instead of having a streamlined, straight-forward purchase experience with my fiancée, we were greeted with blank stares, snickers, and racism. BLATANT RACISM!! We were literally ready to spend money on our first car/first purchase together as a couple. We came with my mother, who was willing to help us as well. She and my father bought a 5 series back in 1982 when this dealership opened--she was actually excited for us to purchase a car there. We walk in- gave a salesperson information for the car we were interested in. We wait 10 mins. There's literally 20 people just gossiping and standing around at the front desk. We FINALLY get a salesperson. She was a Latina woman (as am I, and my mother is as well) about in her early 30's. She looked us both up and down, visibly judging us. We asked if we could see a specific car we were ready to purchase. She then asked my fiancé (who is Black) for his insurance policy card, and mine as well. We both laughed, as this has NEVER happened before nor have I heard of such a policy ever. She then proceeded to tell us "well then you can't test drive the car, I guess you can just walk over to that lot over there where it is." She completely blew us away with the lack of help. Never go to this dealership. They have no idea on how to give proper service. read more

For the SERVICE DEPT only. I've leased 3 different BMWs in a row and one of the greatest things about their lease program is that a lot of the service and maintenance is rolled in. And I had always had great experiences with their service department. But in the last year, they have become grossly rude and dismissive. First time was last year. A young service tech must've been having a bad day because he was absolutely rude from the start and could not wait to get a way without hearing what I needed. The last time was today. I got a email of a copy of a invoice where a service tech had used all my personal information, including insurance information for a loaner for someone else. I left a message at the beginning of the week. 2 VMs and no reply. I call again 2 days later and I supposedly spoke with the service manager and she was rude and just tried to talk over with me. She was trying to say that it was ok and nothing would happen. Cool dude but sorry I don't believe you. Someone out there has all my personal information. Then she kept saying that the longer I kept her on the phone the less time she had to find out what was happening. I am not in the business of writing reviews anymore AND I know that, unfortunately, customer service all around is going down. But this is ridiculous. Buyer beware. If you plan on taking your BMW to this dealership YOU WILL GET THE WORST SERVICE. Even worse that Beverly Hills BMW. You know what I'm talking about. read more

On 10/17/20 I purchased a 2017 CPO X5 via the internet. The CPO checklist indicated that there was a crack in the windshield. There was no indication of how it was remediated. I took delivery of the X5 in a shaded indoor delivery area. I could not see any cracks in the windshield during a cursory inspection. Once I drove off and was on the way home, the sunlight hit the crack and it glistened blindingly. A 2.5-inch crack is annoying located in the drivers field of vision and on the edge of the heads up display. Once at home, I reached out to the dealer and was told to get repair 3 quotes. I obtained quotes (all approximate) from Safelight ($1200), Independent glass shop ($1300) and Stevens Creek BMW ($3200). After 5 weeks of being jerked around, Pacific BMW finally agreed to replace the window... provided that I drive from Northern California to Southern California, so that they could replace the windshield in house. This would entail over 10 hours of round trip driving and an overnight stay. We forewarned, CPO vehicles are "self-certified" by the dealer. They are not inspected or certified by BMW - North America. I got shafted by a dealer who passed off a vehicle as being "CPO certified," when it does not meet BMW standards. Before you sign a sales contract or buy a vehicle from Pacific BMW on the internet, have it independently inspected. The vehicle was delivered with only one key. I was promised that a second key would be promptly sent. It's now 5 weeks later and I'm still getting the run around. I can't believe that they do not have keys (remotes) in their parts department. Don't get burned like I did. UPDATE: Pacific BMW agreed to pay $700 towards a new windshield, since their staff would do the sensor calibration for free. Still cost me $300 out of pocket. read more