I called to get a front lightbulb replaced. I wasn't repairing anything. Specifically asked to change my light bulb out. I was also specific about my car. I've had it replaced elsewhere for about 150$. They told me to bring it in and I expected to pay more than 150$ of course. After two hours they said the one light would be 685$ I said no and had to pay 128$ for them to tell me it was 685$ for one light bulb. They could have told me over the phone like a ball park estimate like most places. Waste of time and money. Got it fixed at a local spot 150$ out the door First time going to this place and never again I never write reviews This is my first negative review in 20 years Vanessa Vaszques Rivas was my contact person who I'd like to give 1 star to as well. She did not listen my needs and automatically assumed. read more

They need more knowledgeable and professional staff, technicians that know their job , my car past " multi point inspection " and they didn't see that I need alignment. Or maybe they didn't want to see . Take your car to somewhere else . read more

I went to the dealership, as it was time for a new car. I want to thank Adees for his level of professionalism, knowledge and authenticity. Being in the sales field myself I am highly sensitive to when a guy is only trying to make a sales or whether he is actively listening to your requirements (i.e. budget, type of car etc.) and is understanding your needs and can implement them and show you the right car. Adees was very attentive to that as well as patient with my indecisiveness and recommending test drives before purchase. I have the car since 5 days and I am very happy with it. Great sales guy and I can't wait to be back in 3 years when my lease is up :) read more

I custom ordered an M3 through Pacific. Adees was my Client Advisor and he was great. The same day I contacted Pacific, Adees was able to order the M3 with a production slot soon to follow. Took less than three months to get the car. I do not live in California but Adees and Pacific made the closing process easy. Everything was done remotely. Thank you! read more

We had a terrible experience with Pacific BMW (Glendale). We had selected a car and committed to purchase. The dealer was holding the vehicle and wire transfer was pending their instructions which we repeatedly requested. After repeatedly contacting Pacific BMW to confirm wire instructions, we discovered the sales rep we worked with had sold the car, without telling us, to another customer. The sales rep made up an absurd story that a different salesperson had taken the keys out of his desk and sold it without his knowledge. We were on a deadline for the car so it was distressing and a major waste of our time that they sold it without telling us. We heard a similar story firsthand from another customer who had a similar terrible experience. Never work with this dealership! They are NOT trustworthy! read more

From the moment we walked into the dealership, Ara was attentive and knowledgeable. He went above and beyond to ensure he showed me exactly what I had told him I was looking for when we spoke over the phone. He had the perfect vehicle for my needs and was waiting for me to take a test drive. Ara patiently answered all of our questions, explained the features, and even took the time to demonstrate how everything worked. I also can't believe he made the whole buying process so fast and seamless. read more

Fantastic buying experience! Went in for a Certified pre owned 3 series and met with a salesperson named James. James had two different cars ready for me to see when I arrived, he insisted that I drive them to make the best decision. He explained the different options between the two and answered all my questions, he definitely knows every feature on these BMW's. The staff is very friendly, the hostess offered water and snacks, There was no pressure the entire process, and financing was a breeze, I even had a trade in! They made sure the car I was purchasing was washed and detailed and they filled up the gas tank. Before leaving James went over every function in the car. Gave me his cell number to text if I had any questions in the future.. Overall very happy with the service I received from James and Pacific BMW. read more

Pacific BMW - What I purchased - Auto Repair Near Me - Glendale, California

Fast cars , slow service. Every time I have to call to get an update of my car and they say "it's been ready" with no call back. Then I show up and wait 45 min because my car isn't ready. Literally everytime. read more

I took my car in for an issue. They diagnosed it, and the problem was just a bad air filter. The unbelievable part is that they charged me for their diagnosis even though they completed the repair. This is like legal rape. They will rip off people to the maximum allowable by law. Vanessa said, "The owners have changed the policy and are now charging for the diagnosis even if you approve the repairs." *** DO NOT GO THERE *** Find a reliable independent mechanic, and you'll be in good hands. read more

Pacific BMW - Final Receipt - Auto Repair Near Me - Glendale, California

Avoid Haybert Davtian at all costs and ask for Vanessa. I went in for an oil change but when I arrived Haybert Davtian told me he would also run the sensor in my key to see if there were any additional repairs needed on my 2019 BMW x2. Of course, he returned with a list issues that needed my attention, without any actual inspection of my car, he also stated that the key sensor report also listed an alignment as one of the services my car required. Sure, that may be a capability of bmw sensor technology to provide such reports without further/actual inspection, but I didn't see the actual print out of such report, so I was skeptical and I was already determined to refuse any additional services anyway. The main problem I had was that he also provided me with a list of inflated prices for each service. For example, he quoted me to $199 for an oil change when my family members get this same service at this exact location for $99. I requested that same price and after asking a supervisor he told me he would to it for $99. I also needed new brakes but he quoted me $589.99. I thought this price was a bit too high so I decided to wait. I returned about a couple of weeks later and intentionally requested to work with Vanessa as my family member recommended her. I brought up to Vanessa that I needed new brakes and she quoted me $489, which is what most shops in the area had quoted me as well so I decided to go for it. Point of this review, avoid Haybert Davtian at all costs and ask for Vanessa! She's fair and not sketch! At the very least, negotiate the cost of the service. read more

Pacific BMW - The inflated prices and list of services I was told I needed when I took my car in for an oil change. - Auto Repair Near Me - Glendale, California

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My favorite place Great personality number one in LA Los Angeles time California AAA read more

Pacific BMW - Auto Repair Near Me - Glendale, California

best dealer ever. i made a purchase with bitcoin adees was the best , he sold me my corvette stingray!!!!!!!!! read more

Pacific BMW - Auto Repair Near Me - Glendale, California

had an effortless experience purchasing a car, thanks to the help of adees. swift and seamless process, yet thorough in addressing all questions I had along the way! read more

Avoid leasing BMW cars at all cost, and pleae share my post l need it to go viral. I have leased 2022 530I and payed the price. First of all if l discuss the quality of the car it was much less than expected. Service was below expectations and the bigest theft is how they rip you off when returning your car at the lease end. They charged me 400$ for an invisible scratch underside the front bumber facing the asphalt. I will post the picture in my next post for all to see what l am talking about because no one will believe it. They charged 300$ for each tire stating that its warn of more than their standards. That's why l went back to leasing a Mercedes Benz. BMW Financial and their dealers need to be exposed to the public to pay a price for their practices it is simply theft. read more

I worked with Arthur as my sales person. I called about a car I had seen online. It was a used car that they had recently taken in and so was not yet ready to be sold. Arthur located the car in their system and texted me photos so I could see if it was something that I wanted to purchase. He sent me text updates every few days to let me know when the car would be ready to view. Of course I asked for him on the day I went to view the car. He was very knowledgeable, never pushy and always professional. I can tell you that I absolutely dread the car buying process but Arthur and the whole staff at Pacific BMW made it easy and painless. If you are in the market for a BMW go see Arthur at Pacific BMW. You will be happy you did! read more

Just recently bought a car from Rene and couldn't be more happy with the service. Everything was laid out very simply for me and thoroughly explained, making the process as least painful as possible. It was my second time working with Rene and I will 100% reach out to him again in the future. Highly recommend him to anyone looking for the perfect car. read more

I've been bringing my car here for service for the last ten years and it has gone downhill. It used to be a great place, with fair prices and reliable service. No more. They nickel and dime you for everything, charge an arm and a leg for diagnostics that don't even guarantee to fix the problem, and charge a 3% service charge for credit card payments! I paid $300 for a diagnostic to fix a broken signal, and they told me I needed to start with a $3500 repair, and that there was no guarantee that would fix the problem. But if still have to pay the $3500 regardless! I will never bring my car there again. I don't think this place will be in business in another five years if this is how they treat customers. read more

Adees the man at Pacific BMW. My 4th car there, 2nd with Adees and he helped me build the X3 of my dreams. Look at this beauty. Adees is very knowledgeable, helps you get to your goal if realistic. Great with the updates and feedback, especially for those of you who like to communicate via text message. I'd recommend Adees to anyone looking to buy, lease, build their car. Good advice, straight forward and will go the extra mile whether you're a new Customer or loyal one returning to the family. 10/10 no.....11/10. For the ladies.....handsome too lol. read more

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I got my I5 with best deal possible, the transaction and customer service was so amazing that today I came back to get another one for my wife , and I know it's the best deal possible .Ara mikailian helped me , never seen this professional before. read more

Horrible experience with service department. They are scam artists and will rip you off. Will never purchase another BMW. Filed a complaint again Pacific BMW with Department of Consumer Affairs (Bureau of Automotive Repair). read more

What started as "I'm just looking", quickly turned into "put a bow on that one". Bob was simply spectacular. With a wealth of knowledge, patience, smiles and working with me, at my pace, made for a really smooth transaction. He shared with me lines that his dad shared with him when making decisions. It made it really easy and felt safe. If you're thinking of a new BMW, go see Bob in Glendale. read more

Coming in for my regular service appointment. They're the best. They make it so easy to drop off and get to work. The sales department is great to. Looking forward to replacing my lease here. read more

Terrible service from the parts department. Called to let them know I was coming and really needed my key, department closed before 5pm. No common decency to let me know not to bother rushing / driving. Very frustrating. No help from anyone inside... evidently nobody knows anything and everyone leaves early. Thanks for terrible service. read more

You always hear how careful and hardcore you have to be when you're go into a dealership to buy a car - these guys were the complete opposite! Adees and Arthur did a great job of being straight forward and explaining my options w very little bias! I came in for one car and they helped me find the best deal on the lot. On top of that, Ray hooked it up w the finance and made sure all parts of the contract were clear to me. And on top of all the great business perks, these guys were solid ppl to chill and talk with. Would buy another car from them just to say hi! Highly recommend. read more

Pacific BMW - Me and my new X1! - Auto Repair Near Me - Glendale, California

Greeted when I walked in. I am the only customer in the store. Not a single sales person approached to ask if I had questions or needed anything. They only have six cars in the show room. Very beautiful cars. It was definitely more cars over in the service department than they had inventory. About eight people on staff but maybe they are not sells people idk. I'm only assuming that because I spent 20 minutes in there and was never approached. read more

Pacific BMW - New BMW - Auto Repair Near Me - Glendale, California

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I really recommend you buy your new car from here. Rene is doing amazing job. I just bought a car from him and he helped me a lot. Thank you so much Rene. read more

I had made my car appointment two weeks earlier because something was wrong with the sun roof and I'm driving a x6 bmw 2023 and they are supposed to give me a loaner car that is at least a little close to the price of my car. I went their at the start they said they would give me a i7 bmw 2023, but they lied to me and gave me the most basic model of a x2 bmw and I could not even fit inside because I am a tall guy and I told them to bring my car back and I would take it to another bmw dealership for better service and a better loaner car. read more

Great company! We just went to see the car and after talking with client advisor Adrian Shahbazian decided to buy. He told and explained everything about BMW X5. I was eager to buy this car. And we are very happy with this purchase. I want to say huge thanks to Adrian !!!! And I also want to thank the manager Arsen! read more

Pacific BMW - Auto Repair Near Me - Glendale, California

Came in to get the car serviced and brakes fixed. That went as expected. Then, when asked if I wanted the complimentary car wash I said yes. Once I saw my car in the sun I realized they had scratched the whole car. Every surface now needs to be polished. Update. They took care of it and detailed the car without much hassle. read more

So we had an appointment for just an oil change for 1:30 pm I was going to be running late since I live in Simi Valley and wanted to give a courteous heads up if we can still be seen before I drive out there. The women who answered checked with the advisor and advised that is no problem to get there around 2 ish. So we arrived 2:10 pm and my husband waited in the line just to be turned away (even though they said it was okay after speaking with the advisor). To make matters worse Amie was absolutely so rude to my husband. We are coming from a far with 3 little kids mind you it's been so hot so being pleasant was just all we asked for. They made us reschedule for Monday but with not being treated with respect we will definitely avoid coming here at all costs. I've been a BMW owner the past 10 year's and every time I come in there's rarely any issues. read more

I had my wors dealer experience at this dealership last week. Took my car in for a routine service. There was nothing wrong with it, and all four tires were perfectly fine and inflated. They gave the car back with a flat tire, while pouring rain with out telling me. I Took the car back, and expected them to take ownership of the issue since they were the cause, and they refused to take ownership or responsibility. They made me drive in the rain second time with a flat tire. Not only these people don't care about their customers or customer service, they are also super neglegent. I have launched a complaint with many agencies including BMW. HORRIBLE THIRD WORLD SERVICE. I have sent the following letter to many agencies, including the dealership. Here is the copy of the letter: From: Aram Y, Owner of a 330I Glendale, CA 91203 To: BWM of North America Re: Vehicle Service on March 14, 2023 March 15, 2023 The dealership where I had my vehicle serviced provided a horrible customer service. The dealership, has a very cold, callus, and a carless attitude towards their customers, and their work. Poorly trained staff and technicians, lacking both product, and technical knowledge. Horrible experience. They gave my vehicle back with a flat tire, and they were the cause. They refused to take responsibility, or accountability for their actions. No one in the dealership owns up to their work, or responsibility. The dealership has no integrity. And as far as the vehicle is concerned, it has issues that should be construed as a recall. The Ultimate Horrible Experience. Very Truly Yours, Aram Y XXX-XXX-XXXX BMW Owner CC: EDGAR O, Service Manager Pacific BMW, Glendale, CA read more

Thanks so much Pacific BMW, My sales person Ara was So helpful and had patience with me, he worked around my work schedule. Made a car buying experience very easy. read more

Unforgettably pleasant experience at this dealership. I highly recommend talking to Soran Hawlery and his sales team. They not only put down an attractive deal, but were informed and asked me all the right questions before I went over to Lucy in finance- who was just as excellent. Backstory: I searched hi and low for a new X3 to replace the previous X3. Landed on a 2022 3.0i X Drive with cognac leather. Every time I get in, I feel like some else is driving me in a limo to the airport. This car is exceptionally well built and lives up to all the hype. You won't be disappointed if you get one. Tacos: no tacos, lots of coffee. But was is tasty? Most delicious experience at a car dealership you will EVER have. read more

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I had such a great experience buying my new car! I contacted Bob via a referral from a friend who had nothing but great things to say. And, sure enough, the rave reviews were warranted! Bob made the entire experience quick and headache free. He located a vehicle that was on its way to the dealership that met all of my requested needs, and then held the car for me until my return while I was out of the country. Negotiations were a breeze, and Bob made sure I spent as little time at the dealership as possible for financing & delivery. This is my 3rd BMW, and Bob's personalized service just ensured that I will be back for a 4th in the future (and I will be working with him exclusively!). read more

I will be updating this review with a list of names of employees who were absolutely rude and unprofessional. I am at a loss for words of how these employees are still in their jobs. You sell people cars and when they need you the most you just brush them off. You dont deserve your jobs! read more

ARA IS THE BEST!!! HANDS DOWN! This is my 4th BMW & by the smoothest process I've ever had! ARA treated me like a QUEEN you hear me! I left another BMW dealership that I got my 2 previous BMW's from and they treated me like I couldn't afford the car I wanted. I called Pacific BMW and ARA took my call. He treated me with respect, and made sure I was happy from start to finish! Ordered my car, kept me updated the entire process to financing, the whole 9. The staff here is AMAZING!!!! HIGHLY RECOMMEND & GO TO ARA ‼ read more

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I had a terrible experience. It was my first time here and I was interested in the certified pre-owned section. The sales guy took us to the new car section and asked us to look around first and promise to return to get us in 30 minutes. He never returned. Maybe he is new and lack experience, but he can't keep his word as a common courtesy. I would not recommend. read more

I will never purchase another BMW in my life,I've never been so disrespected. If I had the option to give them a negative 5 star I would but unfortunately 1 is the lowest go figure. I can sit here and write a book on how bad they treated my situation but I'll good luck to whoever doesn't read this post hopefully they won't screw you over the way I did. read more

I recently brought my car in for service at Pacific BMW and had the pleasure of working with Allen in the service department. If you need anything service related at BMW, definitely ask for Allen! His dedication and exceptional customer service make all the difference. read more

I'm only giving them 1 because their service department does great. Stay away from ALONZO from lease end. Never have I seen someone have a power-trip with so little power. Lease end department, what a joke they purposely don't give you an appointment before you have to return your car so they can say your 36 month warranty is done. That's when they try to charge you $750 for an oil change. Had my appointment, I was there on time they couldn't get things done on time. Went back the next morning lease end department (1 person in the whole "department") shows up an hour late. Then I'm told they can't squeeze me in to return my car and that they have to do another inspection when the previous one was done less than 10 hours ago. What a joke paying all this money to get a "bmw" and you get treated like this by a group of clowns who hate their own jobs. They called me for weeks to get my new car from then, they wouldn't work on a deal for me and when you get a car from a different bmw dealership this is how they treat you. Also good job on having one person in one of the busiest dealerships to work lease end on a Saturday. Other people work during the week and maybe you should take that into consideration and have more staff working in other departments instead of having 20 people in sales walking around doing nothing. Thank you for your top class service. Do yourself a favor and go to Monrovia BMW and ask for Shannon for all your lease end vehicle return. read more