Tom and Victor did a great job for my 2020 Mercedes GLE 350. My car is now running great. And they are honest, experienced and easy to work with. At the Fletcher Jones of Newport Beach, I was quoted over $13k for the repairs (outrageous prices) and they did the job for $3100. I would recommend them if you're tired of price gouging from your dealership service center. read more

I purchased a 2016 E550 Cabriolet with 45,000 miles. The El Cajon dealer assured me the car was outstanding, but didn't have maintenance records. The car appeared to be like-new and drove perfectly. I didn't want to have Fletcher Jones maintain the car and I wanted one service provider to be the sole provider to do all future service and maintenance. After researching Independent Factory Trained Mercedes Benz companies, I found Pacific Coast Benz to completely go through the car and provide all service and any other maintenance required. Tom is terrific. I got lucky. I will only have Pacific Coast Benz service and maintain my car - period. Thank you Tom for outstanding service and a 100% experience. It's good to know I have a quality and trusted partner. Thank you, Richard read more

The only reason why it's 4 stars and not 5 stars is because I always asked if they were installing only OEM parts and they guaranteed me they were but I came to find out they were aftermarket parts and not original Mercedes Benz parts. Tom and his brother Victor are awesome and they have been nothing but helpful. I used to take my SUV to the Mercedes Benz dealership all the time but then I realized that this place is much better priced than the dealership mechanics. read more

Trustworthy mechanic! I didn't end up getting my car serviced here, but over the phone he came across as an honest, straightforward guy -- someone I'd definitely trust with my car. Pricing was a little higher than a few other shops I checked, but the professionalism and integrity really stood out. read more

I just finished taking my car to get serviced for the first time at Pacific Coast Benz. I was tired of the dealership trying to upsell me all the time with things I didn't even need. Not to mention the extremely high prices the dealerships charge was really getting outrageous! Everything that I had read about the owner Tom being a great guy and a straight shooter was100% correct. I will definitely be back next year! read more

I've been taking my GL550 here for years now. Tom is who I mostly deal with. He's awesome! I trust them and their work. Great prices as well. It's like taking your vehicle to the dealership for the same work but at a fraction of the cost. I strongly recommend. read more

This is a shout out to Tom the owner at Pacific Coast Benz! We have been taking our cars to him for several years now. He is very trustworthy and honest. He is efficient and knows what he is doing. Our key fob got stuck in our E500 and he was able to trouble shoot the problem and fix it in an hour! We will not take our cars to anyone else!! Thank you Tom! read more

This is a great MB shop. I brought my C250/W204 here for some work. Very good communication and easy to work with. I worked mostly with Tom, but also talked to Viktor. They are upfront about what your car needs and doesn't need. And they use all genuine MB parts, including the engine oil. I look forward to coming back for my next service. read more

I was referred to Pacific Coast Benz (PCB) by an acquaintance so I thought I would give them a shot. My MBS motorhome needed a new differential cover because it got bent on the bottom after someone tried lifting it with a floor jack. The local dealer was the one who spotted it during an oil change, but their quote to fix it was ridiculously high so I opted not to do the repair last year. It wasn't really leaking that I could see, but there were signs of seepage. After meeting Tom and Victor I had full confidence they could replace my cover. Parts were ordered, I arranged a time to drop it off and Victor got right on it. Tom and Victor are brothers, both very easy to talk to and you could just tell they were honest guys. Got a call not too long after I dropped it off and the repair had been done. I have nothing but good to say about these guys. Great work at reasonable prices. I'm glad I found them. read more

The team at Pacific Coast truly treated us first class! Tom had us in good hands and good shape in no time! After taking my numerous past Mercedes to a number of "professionals" SMH ... , this is my go to!!! Their honest and transparent business gave me the confidence to stick with them for all my future needs. Our new 380 SL came out of their shop pristine and we wouldn't take our Benzes anywhere else going forward! Reach out to them for truly top tier service and expert German auto sport competence. And I cannot emphasize the word HONEST anymore. You can not go wrong with Tom and PCB. read more

Pacific Coast Benz - Auto Repair Near Me - Costa Mesa, California

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I've recently become the owner of a CLS550, and after doing some research and having a few less than positive interactions with Fletcher Jones, I decided to come in to see Tom, Reed, and Viktor. When I pulled into the driveway, I immediately liked what I saw: no frills, just work. The waiting/office area is open, clean, and doesn't require you to pay their rent. Tom takes care of the phones and computer stuff. Reed and Viktor are in the other bays taking care of your machines. I've been in for regular maintenance (oil, transmission, 40k miles) as well as having a washer bottle replaced and the auxiliary radiator replaced. The prices quoted were lower than anything you'd receive from the dealer and the workmanship, attention, and general feeling of humanity are strong here. Going into a Mercedes showroom and dealing with those monkeys is never a pleasant experience, so I'm very happy with PCB and the guys who run the show. The guys are all really down to earth and know a lot about Mercs. They're fun to talk to as well if they're not too busy and the waiting area houses some interesting models. If you're shopping around for a talented team of guys to watch over your Merc, I'd suggest paying PCB a visit. The honesty and attention here are much appreciated and encourage me to send others this way. They're also very knowledgeable about Sprinters too which is a huge plus point. (Across the street is a large plaza with shopping and food in case you just need to kill an hour or so.) read more

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Always a great experience. Tom and Victor are super friendly and knowledgeable and go above and beyond. They've saved me several times when I was desperate and needed to get back on the road- and without charging an arm and a leg! Very clean shop, easy to get in and out of- and quick turn around time. read more

Well, the reviews were accurate. Excellent communication, excellent service, no fancy waiting room or loaners. Just good service. THANK you Tom for working with my warranty company and demonstrating what repairs were needed. You have me as a new customer. I will be back for any maintenance and service needs! THANKS again. read more

I ran over a center divider and damaged the under carriage of my Mercedes E350. Tom and his crew gave an honest assessment on the extent of damages to my car and referred me to a nearby wheel shop. In the end I was very pleased how everything turned out. I highly recommend Pacific Coast Benz. read more

Pacific Coast Benz - Auto Repair Near Me - Costa Mesa, California

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Great place. Great value. Fast and friendly service. If you're tired of having to take your Mercedes to Fletcher Jones them look no further. These guys are professionals that handle your needs quickly and will crush the price of the dealership. I'm happy I found em. read more

Great work great service really happy with these guys clean job on my vehicle no issues afterwards. My Mercedes was in good hands. read more

Pacific Coast Benz - E55,Mercedes-Benz,AMG - Auto Repair Near Me - Costa Mesa, California

Thank you for always taking good care of my Benz I've been so happy with each and every service my car has received! and even more now that you were able to repair my broken door handle. Thank you!!! read more

Pacific Coast Benz - Auto Repair Near Me - Costa Mesa, California

Has been able to fix everything!!! The nicest person!! Wouldn't trust my car with anyone else!!

Excellent. Will use again. Would suggest to a friend. This is where you should take your Mercedes. period. Many good shops around but Tom and his team take the cake. This is all they do... work on cars like yours and mine. I had a new purchase inspected ('08 E350) at another ship before buying. After buying, took to PCB for it's first service. I learned all kinds of things that the first shop didn't tell me. Excellent. Will use again. Would suggest to a friend. Great job Tom and thank you. You gained a new loyal customer today! read more

after the report on all the work my 87 300 e needed? I thought oh well at least I know now that sinking 10 k into this car wouldn't happen so I went to the boneyard got the parts I needed and worked on it myself.I'm a good mechanic! the mechanic s didn't really even want to work on it at all .it did look mint inside and out though so i went at it. replaced the cis fuel system all the injectors seals cap wires plugs tensioner pulleys belt relays and yeah the water pump! yikes, the meanest job I ever did in my life! long story short? the transmission seal was leaking and I just gave up on it! the car was too small for me anyway so I just sold it cheap and let it go. tom and vic are honest! fletcher or 5 stars would have bankrupted me, if you can afford the Benz go for it! they are expensive to repair properly and not all Benz mechanics are out to rip you off i spent 200 hours working on the 300e so? no, I don't want to be a Benz mechanic. read more

If you own a Mercedes you know you need a good mechanic. Tom and Victor are the best, they take care of my cars and really go the extra mile every time while charging about 1/4 or less of what a dealer would charge. These guys really know Mercedes and I trust them completely. Don't take your Mercedes anywhere else! read more

Pacific Coast Benz - Auto Repair Near Me - Costa Mesa, California

Like others, I am loathe to review them because they're that good. Normally in the sacred criteria of 1) fast, 2) cheap, and 3) good, you can pick two out of the three. Here, Pacific Coast is almost all three. They're fast and good, and while not cheap, they are relatively affordable. My airmatic went out on my Benz, and they replaced a part and had me up and running the same day. They were friendly, explained exactly what the problem was, made their recommendation (refurbished Arnott pump), and implemented as discussed. A++! read more

Tom, Victor and the entire team are the best! I have been taking my E350 for years after being referred to them by my cousin. They take great care of my car and are honest, professional and reliable and are always available to squeeze me in if I have an emergency or last minute repair. Believe the reviews you see on Yelp, they are that good and more. read more

Always a fantastic experience! Taken my CLS550 for minor repairs a few times now. Very friendly staff, they tell you how it is. I believe the first visit was for an oil change, they recommended it was not quite due for one....who does that? Earned my trust immediately. Highly recommended. read more

I literally stumbled upon Tom and the guys by digging thru Yelp and I'm SO glad I did! I just needed a basic oil change on my CLS 550 but these guys are total pros and couldn't be any nicer or more honest. I sent an e-mail requesting a service time and estimate and Tom returned my e-mail within 10 minutes with a time and a price. Who does that???! They had me in and out quick, the price was exactly what Tom said it would be, and he also gave me a quick run down on future standard maintenance for my car as I'm a first-time MB owner. I highly recommend Pacific Coast Benz. I know I won't be going anywhere else, ESPECIALLY to a dealer! Thanks guys! Tim K. Huntington Beach read more

As a general rule, I leave mechanical engine repairs to the Mr., but I had a chance to meet Tom when we picked up our Sprinter Van and talk with him about a second Mercedes that has a warning light. I found him attentive as we described the problem with a genuine concern to understand and help us with repairs and how to best get the car in for repairs. I felt Tom was honest as the Sprinter Van blew a fuse and we were not charged for unnecessary expensive repairs and diagnosis. Overall, I was comfortable if the Mr. was busy, I could service the cars by myself. Old fashioned customer service without the old boy's network. read more

This is the second time, I have to stop by Pacific Coast Benz for minor issues. The 1st. time was about 3 to 4 months ago. The little light above the drivers side sun visor burned out. Now, both brakes lights went out. I am leaving to New York for a 2 week vacation, so I wanted to take care of the tail light issue before I left. So, I decided to stop by Pacific Coast Benz, again. Viktor Camaj met me outside, I didn't even need to go in. He greeted me, asked me what I needed. I told him. He asked to open the tail gate takes the tail light cover off. Removes the burned out lights. Puts new ones and sends me on my way. I asked him, how much it was for the 2 tail light bulbs. He told me not to worry about, it was on the house. I insisted, but he said, no. I don't remember the last time a mechanic didn't charge me and arm and a leg. for simply looking into the hood of the car. This is the reason I keep coming back to Pacific Coast Benz. They see you for who you are, "A VALUED CUSTOMER" They don't the say it, they mean it. Actions are always louder than words. Thank You Viktor read more

Put off this review for a bit because I was mostly pleased and I'm pretty sure the unpleasant part of my experience was a fluke. Nevertheless, here's my experience: In March 2014 I purchased a used '98 SLK, knowing that it had a salvage title and needed a little work, including replacement of collapsed engine mounts. When I dropped by Pacific Coast Benz they quoted me a reasonable $650. I agreed to let them do it the following day, as well as perform the 100K service that was due soon. Altogether, they completed $1,526.34 worth of service for me that was completely to my satisfaction. Here's the rub. My rear brake lights also needed to be replaced, and they told me it would be $500 to replace them both because of defective design. At first, I authorized it over the phone. After I reflected that evening I kept thinking how "defective tail lights" sounded familiar. I checked the CarFax report for the car, and in fact, my little SLK was eligible for the tail lamp recall and so I told Pacific Benz to forgo that work, having Fletcher Jones install the the tail lamps a couple days later for FREE! My complaint is that a mechanic specializing in Mercedes Benz's should be aware of the recalls as to avoid exploiting their customers. That being said, the recall was from 2006 and even Fletcher Jones said most SLK's have already had the recall completed. Also, I had Fletcher Jones check out the other work I had completed by Pacific Coast Benz and they said the work was really well done. read more

The guys at Pacific Coast Benz are awesome! I took my car here after a recommendation from a co-worker, and I was not dissapointed. I was amazed at the customer service provided along with the quick and quality work they provided. :) read more

This place was great. I found them on Yelp, and went to have some brake service done on an older-model Mercedes S-Class (1990s). They are well deserving of their five-star reviews. The prices were reasonable, they were able to order the parts the same day, and the work was done quickly and efficiently. The brakes run perfectly now: no squeaking or grinding. A+ service, A+ work. I highly recommend this place for any Mercedes owners. The guys working here are nice, helpful, up-front, and realistic. No up-selling; no BS. I will have all of my work done here in the future. read more

These guys are the absolute best!! Prices are fair, shop area is immaculate and they use authentic MB parts. And they do it all for a fraction of what the dealers charge. I've sent friends there and they too love working with these guys. I highly recommend them. read more

I love my Mercedes, but I could never afford to keep it mint if it were not for Pacific Cost Benz and the honesty of all who work there! I made a mistake by putting a cooler in the back seat . On the way back from Vegas I simply did a stupid thing, as the ice turned to water and my driving made it spill. A lot of water leaked down though the seat and messed up a tire sensor, that caused a lot of errors. I had no idea a few days later as why my car was messed up. any other dealer would of taken advantage of my mistake surly... but not Tom and his team as they did the right diagnostic and fixed the issue the first time very inexpensively. Again I am very fortunate to have found Pacific Coast Benz. read more

These guys are awesome! Whether your Mercedes is old or new (my family has both a 30 year old Mercedes and two more modern ones), they certainly know what they are doing. Super friendly, awesome mechanics, and best of all trustworthy and upfront. Highly recommend, my family has been going to them for years now! read more

Outstanding service at Pacific Coast Benz! I highly recommend these guys! Viktor and Tom have been taking care of my aging Benz for some time now. They always are upfront and honest with my repairs. They give me options and suggestions, it's rare to find such sincerity and customer service in the mechanic world. I trust these guys and I will continue to come to them for all my Mercedes repairs. Mike D. read more

Highly Competent, Honest, reliable, and at much more reasonable prices compared to a Mercedes Dealer. I took two Mercedes R350 for a Pre-Purchase inspection and Tom, Victor, and Frank were extremely meticulous to test both vehicles with their computer test system as well as visually for all parts functionality, while performed a final Test Drive with me. They were instrumental helping me in my purchase decision with a very detailed Inspection analysis report and accurate repair estimate that helped me negotiate a very fair price with the Sellers for both vehicles. They did an excellent job with all the repairs needed at very reasonable prices and now both vehicles run like new. What I liked most was their superior customer service support and interaction, with always a very friendly greeting. Tom, Victor, and Frank have gained my Business and I will strongly recommend them to anyone without any hesitation. read more

Once upon a time, I only had service done at the local Mercedes dealership. Not only was I spending waaaay too much but they tried to convince my car was pulling to the left "for safety"... uhhhh, yeah, no. Just no. Luckily I found Tom and his shop. Seven years later his is the ONLY place I trust repair my car. Their prices are fair and their work is stellar! I highly recommend them to any Mercedes owner! Thanks for always taking care of my car, Tom. You have a customer for life! read more

Excellent place. Owner is efficient honest and professional. Highly recommended. They do all types of services here.

Unbelievable $139 for change oil and $275 for transmission fluid.. He thinks he is a dealer lol I change my benz oil in Huntington Beach for $99 Mobil 1 and last week i did full transmission services for $125. read more

I have been to so many places to have car repairs done over the years.... And now I ONLY bring my car here!! They are the best Mercedes mechanic in Orange County!! They are so honest and helpful! I have an AMG that I love and these guys are the best! And so HONEST. It makes driving my car that much more fun. I know stuff happens with a high performance car an these guys can tell what is happening and head off huge expenses with simple repairs! When the big stuff comes up they let me know and give me great deals to get it done! My daughter is going to buy a Mercedes just so we can keep these guys as our mechanics... And she is loving the AMG . Mercedes is an awesome car but really expensive to maintain and these guys KNOW how to maintain them and repair as needed! You will not regret working with theses guys! read more

With these guys in town you can own a Mercedes and not get taken to the bank every time you need repairs! Fair and honest! Found them by luck when I was out of long distance tows from AAA and car wouldn't start. I called to ask if I could have car towed there and they said no problem and they would let me know what was going on. It ended up being something "simple" for them to figure out since they only work on Mercedes.. the price was fair and they had it fixed within a day. Added bonus is your car is locked behind gates or inside when they are closed . I will be bringing my car back whenever it needs repair! I just wish they worked on other German cars too! Be nice to have BMW shop just like them! read more